Uber Eats

I had a missing item and they wanted me to pay delivery charge for me to get my missing item. Pls do not use this service. They have bad customer service...

I private messaged Uber on FB, to speak to a manager. I was asked why, I answered politely, and was ignored even though I was promised a call last week. They also ignore me on twitter. Uber has the worst customer service, a rep refused to give me a refund for an order I never received, because I didn't phrase my sentence exactly how she wanted me to, then she ended the chat. The system reassigned me to her because when it asked if I was helped I said no. So she changed her name from Asna to a dot (.) and proceeded to ignore me, and eventually ended the chat. So, I called and the rep kept pretending he couldn't hear me, and hung up. He called back, stayed silent and hung up. My last driver refused to drop off my order at the door, and just left. The driver before that dropped of the wrong order, it was a huge order, it took me hours to get a rep on the phone for a refund. The driver apparently never answered their call, so they couldn't figure what happened to my huge order. I've been asking them for a call back to help me with the Uber ride app, but they just ignore my messages.

Waited four hours and order never delivered. Contacted Uber Eats and received a ridiculous response. They refused to cancel the order and provide a refund.

After i got in touch w/Ubereats they gave me $45.00 in uber cash. I have yet to be able to use it. So again they still SUCK!

Received notification that order had been delivered. It was not. Which was weird because she marked the order delivered two minutes after picking it up. It would have taken her 7 to 10 minutes to reach my home. I went through the process to contact the driver through the app and there was no answer, TWICE. While I was on a call with support, I went through the app, eventually figuring out how to get a refund. That was a nightmare. However, while talking to support, they told me that the driver successfully delivered to the correct address and said I am accountable after that. She said the driver indicated the specifics on what building to drop off. OK... so she read my drop off instructions and told support just that. I told them I did not get the picture of the location the order was left and that I would not be held responsible since there was absolutely nothing delivered and my Ring cam would have sent the notification she was there. Seriously Ubereats, if you want satisfied customers, don't tell them there is nothing you can do after the driver says they delivered to the correct address and did everything correct... did not provide a picture of the drop off. She totally stole this order! Are these the people you want your customers dealing with? I periodically do deliveries for Uber and always ensure the customers get what they pay for.

I was at a friends house and try to order two pizzas when ordering I noticed that it was going to my house so I instantly canceled it and re-did the same order within one second to the same place for the same food. I also was delivered that food from this place. I find out that I'm going to be charged for the first cancel delivery when I ask why they tell me the merchant started making my food. Well that can't be because within one second all I did was change the address, not cancel the order a the order is placed on the app one minute apart so even if they had started making my food, they didn't lose anything because I re-ordered it right away But I know they didn't start making it in one minute but regardless I got that food. All I did was change the address and they are trying to charge me the additional $35 so it would be $70 for a pizza what they're saying makes no sense and it is a total lie. They are just trying to rob me so I canceled my premium account I'm going to dispute. The charges with my credit card is fraud and I'm never going to use Uber again when I use literally almost use them daily and they let a premium member go also they could keep this $35 they seem pretty desperate and after that I would never trust them again there total liars and the customer service is terrible. They just click right up on you and they don't even respond to any other messages.

FAGE STOLE OUR FOOD: Uber Eats needs to vet their drivers better. A man name FAGE picked up our food and then called us telling us that he was sent to the wrong address. I told him the right address and he told me that he was 20 minutes away. I called his number after 20 minutes and there was no voicemail. I texted and the text came back as being from a landline. 20 minutes after that he cancelled our order. I called the restaurant and they told me that this happens with Uber Eats / Postmates from time to time - that drivers steal the food. I don't know if there is any way to punish drivers like this but I know I will not use Postmates/Uber Eats ever again.

Girl accepted my order on a bike! Way too far to bring on a bike, they need to change their policy so people can actually get their order. So disappointing and frustrating.

Pls pls never Oder throw Uber eats because they charge you 4 time for one Oder I Oder for 18 dollars they charge me 4 time omg this is really bad company and if you call them they never help need to find lawyers for help

This app STEALS from you. Listen to how sketchy they are. I order a pizza. Canceled it within 30 seconds and reordered from the same place with different toppings and three cookies. I received the first cancelled order, was charged for it. The second order went through UNDER A DIFFERENT NAME AT THE RESTAURANT AND THEY CHARGED ME FOR BOTH.

Extremely disappointing customer service. I had placed an order for Buy 1 get 1 free - it didn't add that to the cart, and told me that I have to add 2 items to get that offer. I had done this in the past and the second 'free' item was automatically added to the cart. When I called customer service immediately, the person (Tony) could barely speak English and understand the issue. He kept me on hold for ~7 mins to come back and say the order cannot be canceled, since the merchant has already started preparing. When I asked him to call the merchant and add the second item, he informed me that cannot be done and that I have to call them. I called the merchant only to be told that Uber Eats has to do it online. This went on for several phone calls placed by me - and the end result was zero. When asked to connect to a supervisor, they informed me it was against their policy to connect to a supervisor.
Uber Eats has been consistently late, delivering cold food and with increasing service charges, the services are decreasing. I hope my review reaches the correct authorities, and they can look into the issue. Also, it would be really helpful, if they hire customer service operators who can speak and understand English.

I order from Uber eats and they charge my credit card with $32 over I tried numerous time to tell them that charge was wrong and the respond was that I disputed that $ 32 back in 2021 for a order that I never received and because of that they have to charge me that money to open my account, explained to them that that order was never received but they refused to refund my money I will never use them again

My first and last, time I ordered I was told Veronica in a Prius would be delivering my order. I could see on the map they were parked a block away so after I few minutes I tried to call the driver a couple times to see if they were lost but it was a non-working number. Then I got a notification that the driver was trying to reach me but I has no missed calls, texts or messages in the app. A little while later an old black sedan pulled up and a man (that I doubt was named Veronica) started walking up to my door. It turned out to be my order but it was more than a little concerning that the driver, car and contact information were incorrect. I sent a chat to Uber, the rep, Vinit, said he understood my concern that I received the wrong order which I didn't. Even though I had typed a detailed explanation at the beginning of the chat he was clueless. When I asked if he saw my original message he immediately end the chat (see screen shot). To top it off I received an email from Uber a couple of days later saying that they weren't going to give me a refund. I never asked for one! Inexcusable "customer service".

LETS START BOYCOTTING UBEREATS. ORDER MULTIPLE TIMES OVER WEEKEND AS WEATHER WAS GARBAGE AND COULDNT BE BOTHERED LEAVING HOUSE. THEY CANCELLED TWO ORDERS AND HAVE YET TO RETURN MONEY TO ME. IT HAS BEEN 8 DAYS NOW AND I KEEP GETTING FOBBED OF AND IGNORED. IM SO SICK OF THESE COMPANIES THINKING THEY CAN RIP YOU OFF OVER AND OVER AND JUST GET AWAY WITH IT. IVE SPENT ALOT WITH THI SCOMPANY AND WILL CEASE USING THEM FOR ANYTHING IN FUTURE.

I placed an order through the website. My food was picked up by the Uber driver and was later reported as unable to be delivered. My home is a residential address, my front door was open, and my dog was standing guard. If anyone had so much is come into the driveway I would have known it. The notice from the driver indicated that it was unable to be delivered and the food was returned to the restaurant. When I called the restaurant, they said that they had not received the food back. Our only options at this point was for the restaurant to make me more food, which they offered to do it no charge, but they weren't even being paid for the first round because the order was canceled after the Uber driver listed it as unable to be delivered! How dare Uber put somebody in a position to have to pay for their services and supplies twice!?

I proceeded to call Uber Eats to try to see if we could get a hold of the driver and get them back to my house for going any thoughts of them stealing the food, or not doing their job. Just trying to make it right. Uber shared, and no uncertain terms, that they cannot help anyone who did not place the order on the app. If you don't order from the app, you cannot get help from them.

I cannot believe that they are so unwilling to help, but the restaurant who is losing money by using Uber Eats in the first place is being backed into a corner and that the only way that can this can be resolved is for them to lose even more money.

Screw you Uber Eats.

I tried to redeem a gift voucher from my company on June **, ****. When I got to the pay section I kept getting notification that something went wrong, and there was insufficient funds on my account. This was not the case. I tried three other cards and the same result. I called customer service and they said there was a verification issue with my account and they would escalate the issue. I asked if they could because the voucher that my company purchased expires on July First. They said to watch my email and I would be contacted. Nothing ever came.**I called two more times and the same thing happened.**Today is July *st and the issue is still not resolve. I spent * hour on the phone with customer service agents who told me that there is nothing they can do but escalate the issue and have someone reach out to me in **hours.**I even asked to speak to a supervisor and they told me all they could do is send it to the supervisor and they have ** hours to resolve the issue.**The issue is not resolved and my company has spent money that is not getting to the party that it belongs to. This is considered theft on your companies part. I would like a phone call today in the next hour to resolve or I will take to social media and print everything that has happened and give your company poor reviews. This is unacceptable way to do business. This is the error message I keep getting. I'm using a gift Voucher and the cards I have on file have sufficient funds... My voucher expires today and after trying to use it since the 27th of June I still cant have a lunch on my compnay!

If you want cold food and warm drinks then order from uber eats. What a joke! Order always wrong food always cold then always a problem with the payment what a joke of a company!

Never use this swrvice especially if you add on. It advertised deals it never game me and wouldnt let me cancel after I realized I was being over charged

I ordered 3 loaves of bread and one container of juice and I got one loaf of bread and one container of juice for $15.42 ouch and they will not send me a refund... that's not okay

Worst company I have ever company across! I can confidently say I will never use any of Uber services again and I will sell all of my shares! I ordered £20 worth of food, my food never arrived and uber refused to give me a refund! The customer "support" said I should write a negative review about the merchant but they cant provide a refund. So I paid £20 for food I never ate and they did absolutely nothing about it at all but say "we understand your disappointment". This wasn't the merchant fault, I used uber services to receive a delivery and it never arrived! I can't believe that my money was literally just stolen from Uber. Honestly the worst company I have ever company across and I will never be a customer again. I highly recommend not using uber eats because if anything happens to your order order they will do nothing about it and just "apologise for the inconvenience'. You are the worst company on the planet, I am disgusted! This review will go wherever I am able to write a review. I hope Uber goes bust for stealing my money!

I ordered potbelly through uber eats and make a mistake on my order so I canceled right away. Uber charged me and refused to refund my money. They are not a trusty app. Don't order there PLEASE

On 11/10 i ordered pf chang through uber eats, I received a confirmation email and a tracking notice. I received a measge saying my food was ready through the tracking but my food was never picked ip. When i went through the chat i spoke to a perdon cslled John Paul. He said my food was placed on a pick ip order and never returned to the chat. If i able to pick up my food i wouldyuse uber ests to order! Needless to say they charged my sccout 36$ and i never received my food! I am deleting the uber ride and uber eats on my devices. They stole my money snd more importantly left me hungry all night. This id very bad business! Don't use them!

I've been a frequent user of Uber Eats primarily because they deliver from restaurants that other, more reputable food service delivery companies don't tend to deliver from. In my opinion, this is the only plus that Uber Eats has going for them. I can't count on both hands the number of times my deliveries don't make it to the correct address. This is always a big inconvenience, even when the cost of the meal and driver tips are waived. I had this issue again this evening. Only this time I was told by the customer service representative that my order was delivered to the correct address and I wasn't eligible for a credit. Six different customer service representatives and myself attempted to contact the driver. The driver didn't pick up a single phone call. Meanwhile; I had DoorDash deliver the order. By the time I finished up my six phone calls, I attempted to cancel the tip for the driver that didn't deliver my meal. I was told by 3 additional representatives that I couldn't have a credit to make original form of payment. This is an issue as I'll never use this service again. In my opinion, the beyond poor customer service that Uber Eats stands by will put them out of business in the future.