Uber Eats

This place gave us the wrong food at first. It took them so long to get the food here AND wasn't even the right order. Don't order here and waste your money and time.

I placed an order with Uber Eats on 08-10-23 with Chic Fil A and I was charged the order amount along with the $2.00 tip I authorized them to submit. They charged me the $2.00 tip twice and would not correct their mistake and refund the $2.00 back to my card.

They had me going back and forth providing proof of their error and they told me they won't and can't refund my money back. Uber Eat is a nice function but it is very unethical when it comes down to them making right their wrong.

This site would not add receipt via pdf so I copied and pasted it below:

Total $27.27
August 9,2023

Thanks for tipping, C
Here's your updated receipt for Chick-fil-A (Dwarf House).

Total $27.27
You saved $14.91 on this order with Uber One and promos

1
Chick-fil-A® Nuggets Meal
$16.39

Choose your option
No Chick-fil-A® Nuggets 8 Ct Meal $0.00
Chick-fil-A® Nuggets 12 Ct Meal $3.94
Choose your option
12 ct Chick-fil-A® Nuggets $0.00
Meal Sides $0.00
Meal Beverages $1.34
1
Cole Slaw
$4.59

1
5 Ct Nuggets Kid's Meal
$8.88

Choose your option
5 ct Chick-fil-A® Nuggets $0.00
Choose your dipping sauce
2 Garden Herb Ranch Sauce $0.00
Kid's Meal Sides $0.00
Choose your option
Waffle Potato Chips $0.00
Meal Beverages $0.39
Choose your option
Chick-fil-A® Lemonade $0.39
Prize $0.00
Choose your option
No Toy $0.00

Subtotal $29.86
Service Fee $3.72
Tax $3.12
Delivery Fee $1.49
Tip $2.00
Tip $2.00
Delivery Discount

Uber eats is literally useless. I ordered by food at 8:30 and they cancelled it by their own and after second order it got it like after 2hours:…. Literally useless.

Uninstaller all Uber accounts & go with Doordash. Uber Eats has a serious billing glitch in their billing system.

They didn't deliver it to the right address and then tell me they can't give me a refund or call the driver to deliver the food at the right address. Worst costumer service ever!

I ordered food through the Uber Eat app and the rider (name Hafez Saleh) could not find the door to my apartment. I messaged him with instructions but was ignored, called him many time but couldn't hear him as the line was very bad, and suddenly got a message that the order has been delivered when it's not! When I contacted Uber Eat, they refuse to give me a refund as it was recorded as delivered. They blame me for not being attentive to the phone when I have clearly given the intructions and tried to contact the driver many times. They did not even bother to check the previous messages. I will report this incidence as a scam with my credit card and hopefully the transaction will be blocked. Its against customer rights to charge people with items they never received. For those who making orders, be very carefull as they will charge you regardless if you receive the item or not. Make sure to make screenshots of the messages as it will be deleted once the driver record it as delivered. The customer servive will not help you.

The driver left my order at some random door and sent a picture through the app (as attached), and uber eat asked me to pay for that and refused to give a refund!

I ordered and I didn't receive any email or mobile confirmation.so Ii ordered one more time.But very immediately I talked to the shop people to cancel the order.Uberrats didn't agree to cancel it

3 reps all just cancelled chat without resolving the issue. Not a single one was helpful or answered my questions. Go door dash or somewhere else

The delivery fee along with a service fee is ridiculous. What the hell is the service fee for? For using your app? Cuz the delivery is the service provided right? Just outrageous

I ordered food for 50 pounds. Turns out that the driver ate my food and left it at someone else's house.Rubbish!

Uber eats is a terrible app. It switched me from the location restaurant that I wanted. Then it had no easy way to add extra sides.

Driver pulled up in parking lot took a picture of building and drove away said it was delivered what bunch of crap they won't refund or deliver

The restaurant failed to give the driver my 10 pc chicken dinner. Uber will not give me refund. I paid $30 on a $60 order for fees and missing food.

I ordered food and waited over 2 hours and then had my order cancelled. Won't use Uber again that's for sure.

I won't use this anymore too much money to always get cold food that takes too long I'm tired of it!

THEY DONT WANNA REFUND ME FOR FOOD THAT I NEVER RECIVED DUE TO HUGE TIME DELAY I CHOSE TO CANCEL. Good to be delivered was going to take over an hour since the driver is 45 mins away from my area WITHOUT MY FOOD YET. I called them and I explained to them what happend and they basiclly told me to kick rocks. One of them quit that chat mid of me explaining and the girl on the phone cussed me out for not understanding. I obviously cussed back. Im acc never ordering from them again. I called my bank to get a refund because UBER EATS IS mentally STUPID. $#*! ubereats

They delivered to the wrong address and would not refund my money. I'll stick with DoorDash. At least if they make a mistake they offer to refund or resend order. The delivery pic wasn't my house.

I ordered groceries this morning from Uber Eats because I had 40% off promo code. Minimum order was 70$ so I made an order just over 71$.
While the driver was shopping, the promo suddenly disappeared from basket. I couldn't rise concern as I wasn't billed yet. After the purchase was done the promo never applied and it was also gone from my promotions as I had technically used it.
After I received the delivery I turned to help section. They admitted that there was issue with the backend. BUT as I couldn't provide the promo code screenshot they refused to refund me. So I paid full price and got treated like a moron for NOT providing a picture.
So I consider Uber Eats a scam. Why would I as customer screenshot my promo code each time in fear of being ripped off?! This is nonsense. Especially because customer service already admitted mistake on their end.
After disagreeing with the rip off decision I just entered endless loop of automatic response of no screenshot no help.
And I pay for Uber One. Which I deeply regret now.
So yeah, steer clear from discount codes as they are a joke and you as a paying customer are too a joke to them. Garbage company and garbage customer service.

I Ordered breakfast from a Panera at around 7am and received it about 20 minutes later. Then My daughter asked if she could grab something i told her about the oatmeal they have and how it's really good so at 8:31am i placed her order 20 minutes go by i start to watch the tracker someone picked it up they were on a bike in Fort Hill Roxbury and there not moving at all 10 minutes pass I'm at work I called talked to customer service 3-4 times each time i would hang up with them a new person would be picking up my order.

My order was passed off to 5 people before i cancelled the worst part is when the floor manager for customer service thought it was funny all of it and laughed at me. I will never order from here let's be very clear this was not the fault of PANERA this was ALL UBEREATS THEY ARE HANDS DOWN THE WORST SERVICE PROVIDER PERIOD.

Completely wrong order more than $60 dollars and to be treated as I was trying to get a refund to get free money after having 35 orders on my account and from those 35 times I have ordered with Uber 4 of those I have made a complaint and 1 of those was a time where my food was stolen directly from the driver making the deliver so what I get is a customer cannot make a complaint more than 3 times in there account or complaints on a order where the order is more than $60 dollars and up because the account is flagged out. What kind of service is this? What kind of system
Is this? Uber eats saids they prioritizes there customers that's a complete lie and today was the day I experienced that after hearing all of my friends and family saying the same thing over and over again about there customer service now I didn't want to believe or expected that my account one day was going to to be flagged out and block to receive a refund in the future even though showing proof of wrong deliver or order received. It is unbelievable for me but Oh well guess I will be moving forward with making another competidor deliver app my new priority when choosing a delivery service Uber eats u lost a very loyal customer and I will be running to tell everyone I know how you guys and your system operates. Greedy system all for $$$$$ give me, give, give me system and $#*! off to the customer when it comes with dealing with a real problem…

Instead of the ten dollar baconator which is what my autistic son wanted for his birthday meal, they sent me fries. I called the restaurant and they confirmed they made the mistake. They told me that they had 2 similar orders come in and sent me the wrong order. The manager of Wendy's also said he called Uber himself and Uber said that my money would be refunded, all of it. My son didn't eat his food, he went to his room and cried himself to sleep on his birthday. So, I ended up paying 49 dollars for two salads and a fry, which didnt get eaten. I checked my credit card and Uber charged me twice! Uber did refund me once, leaving a 49 dollar charge on my card. So not only did I not get my proper order but I was double charged for it and lied to. Uber claims that by refunded one of the charges, that my meal was free, but a new charge popped up the next day for the same amount. My kid was so disappointed, and when I called the number the manager of Wendy's gave me for Uber eats, the woman was rude, refused to help, and hung up in my ear. SoIm on the phone with an Uber customer support agent who keeps saying Ill transfer it to another department and maybe someone will eventually get back to me about the fraudulent charges.

Uber Driver Victor didn't know how to read his notes. He arrived and took the Order with him without checking his notes, I gave him my pin through his messages, which I find strange that uber couldn't see that I messaged him they refused to refund my order even though Victor took my paid order! They kept telling me that it was delivered and that he got the pin but I added the pin to the messages so that this delivery would be a surprise! And he used it to his advantage by stealing the birthday gift for himself. He did not contact me and was telling the front desk where it was to be delivered that Paula has a delivery when my name on the account is Paulo and that he had a drop off for Maria when it was for Melissa as stated on the notes! I'm so disappointed that Uber has stole from me again and is blaming me for their mistakes I will never order from Uber ever again I'm a regular client of uber and only complain when I have issues it's ither cold food, missing items, or they delivered to wrong doors before the pin system came into place, I have a restriction on my account for no refunds when their the ones that have issues with my orders I'm disappointed and disgusted that I'm paying for an item that was never received! I will contact my credit card and dispute the charges and also never again deal with this company I will also make sure to put this all over social media to make sure that people know this is how uber treats their clients!

DONT ORDER FROM THEM THEY ARE DISHONEST I ordered food they sent to wrong address the order was canceled I was told I would get a refund it's been an argument ever since good luck trying to get a hold of a person the numbers that are there there's no option to get a live person all you're given different numbers that lead to more dead ends if you do get ahold of a person you'll be talked over you'll be put on hold and you'll be transferred a hundred times these people are dishonest