Uber Eats

I ordered UberEats for dinner and I had to wait for over an hour and half to have my food delivered by Stacy who drove in a black Nissan Sentra with her boyfriend and I confronted Stacy the pizza was wrong and I told her that she had to take this pizza back to the restaurant and I called this place twice and they said Stacy never returned with a pizza. This person I spoke with on the phone didn't do anything to help unless the pizza has been returned and that I would get a free pizza for their mistakes. I also have reported Stacy to UberEats for not bring pizza back to this location and considering as a thief however UberEats did nothing to help to solve this issue.

After I placed an order, I hit the back key on my phone a couple times in order to review something, and the next thing I knew, I had a notification of ANOTHER order in progress, for a restaurant I had thought about ordering from days or even weeks previously. I had abandoned that cart back then because the total was too high, and now the app was suddenly putting the order through! I found the cancel command in under a minute, but the app said it was too late.

Then I tried getting help via the chat, and it just went round and round with scripted questions that didn't relate to my problem, even after I asked for a representative over and over. When I wrote "cancel" in response to "Is there something else?" it canceled the unwanted order the app had made without my consent, but added that I would STILL BE CHARGED! WTAF?!?!? They took over $40 and didn't deliver the food, which I at least could have saved for later.

The rep on the phone was almost as useless as the chatbot. I wasted over half an hour trying to fix a mistake the Uber Eats app made and instead of offering a refund, like DoorDash did once when there was an error, the rep said a supervisor would call within 48 hours. Like I'm going to sit by the phone for two days?!?!?!? Y'all have my email AND you know how to text me.

Never, ever using Uber again, for food or a ride.

DO NOT EVER USE UBER EATS, AND TELL EVERYONE ELSE NOT TO AS WELL!

My last experience with Uber Eats support was horrendous. On March 26,2022, I ordered from Jersey Mikes. Uber Eats had a sitewide promotion for 25.00 of a 30.00 or more delivery order. Those were the only two criteria. Food total before tax and fees must be 30.00 dollars or more, and it must be a delivery, not a pickup. (photos attached)

Imagine my surprise when the full 47.22 is taken from my bank that night, instead of 22.22. Chatting with support at first went well. They agreed that the code did not "automagically" apply itself and issued a 25.00 refund, as opposed to a 25.00 credit.

Color me stupid when 48 hours later, no credit has been received by my bank. Contacting Uber Eats customer chat again, I asked about status of refund. The first chatter ended the chat, no response given. I was asked by the chat bot did they solve the problem? I select no. New chat agent appears. Says they will look into it. Tells me that the credit will be back in my bank in 3 to 5 business days. Why does it take that long in the days of digital banking? Every other service I use immediately credits my payment method back any confirmed errors. Why is it ok for Uber Eats to promise a credit, reflect it on your phone display in receipt form, then keep your money when they make a mistake? I cant order and pay 3 to 5 days later, so why are they allowed to steal my money?

DELETE UBER EATS APP FROM YOU AND EVERYONE YOU KNOW! YOU'LL BE DOING THEM A HUGE FAVOR!

I just started working for this company delivering orders and already had my account deactivated. It hasn't even been a week so I was still learning the ropes trying to figure things our because it was confusing. I had to cancel some orders because addresses kept disappearing and saying next order i had no idea what was going on again I am new to this so the only thing I could do was cancel because I do no address. I had to get a pass to get on base in thought because I was a dasher I didn't need one until I was told I did. Right while I was in the process of getting the pass my account got deactivated I'm stick with food I didn't want or need because the stores will not take back food due to Covid and other stuff I'm sure. Customers were refunded and if made no tip on the orders that were canceled so I just wasted gas that your all don't pay for. Again I am new to this and have to learn that's messed up to do people that way who are just trying to make a honest living. Not everyone is a scammer or fraud maybe trying helping or sending a warning first even twice because firing people. It's bad enough you take from the tips so what we should make we don't because yall take fees from the tips we make. I went through all the process passing a background check proof of care insurance everything yall asked me too so I did and you go and do this all because I was confused and trying to learn why not just help me instead. I would never recommend your company to anyone and if suggest that everyone go look for better ways to make money because this is not it they are unfair unprofessional and cold.

I had intended to order food from Uber Eats but after seeing the delivery fee I decided to cancel my order, at least I thought I canceled. I didn't receive a confirmation that my order was processed and no food arrived. Safe to assume my order was canceled. Two days later while checking my bank account I noticed a charge for Uber Eats. I called Uber Eats customer service. That I'm itself is a joke. I was there was no order on my account and to contact my bank. Contacted the bank and there were two charges from Uber Eats. Called Uber Eats again going another human posing as a robot and they explained that I failed to contact Uber Eats within 48 hours of my delivery. What delivery? I canceled it! It never processed and no food arrived! I was told if I log onto the side I might want to check if any charges posted that way I have time to dispute the charges. The two zombies I talked to were rude and lifeless. Use DOOR DASH! At least their people are friendly. UBER EATS IS A BUNCH OF CROOKS.!

Uber eats has stolen money from me based on the way my issue has was handled. I paid for not only their service, which failed me once again, but I also paid for a product that was rightfully mine and was never received. Uber eats refuses to give me my money back based on the fact that I have made this complaint before, but did they ever consider the fact that this has actually happened on more than one occasion and that is the type of service, or lack thereof, that Uber eats has given me? The only reason I opted to try their service again was because the restaurant that we wanted to order from doesn't have an account with their competition. This proved to be a bad choice on my part. That was my hard earned money that they took from me and failed to deliver something that I actually paid for. They have the worst customer service and should just stick to giving rides because they have no business being in the food delivery industry! Uber eats has stolen money from me based on the way my issue has was handled. I paid for not only their service, which failed me once again, but I also paid for a product that was rightfully mine and was never received. Uber eats refuses to give me my money back based on the fact that I have made this complaint before, but did they ever consider the fact that this has actually happened on more than one occasion and that is the type of service, or lack thereof, that Uber eats has given me? The only reason I opted to try their service again was because the restaurant that we wanted to order from doesn't have an account with their competition. This proved to be a bad choice on my part. That was my hard earned money that they took from me and failed to deliver something that I actually paid for. They have the worst customer service and should just stick to giving rides because they have no business being in the food delivery industry!

They add extra to every item and they are associated with Postmates so stay away from both...
Lies about time frame worst delivery option

I went on to place an order I didnt push to place order it auto placed my order charging me $71 I cx the order ASAP the first guy told me he was refunding me instead of refunding my acct they took off the drivers tip and charged me $54 then the cx the food order in route so I got no food and Uber stole $54 of my money

I stopped using Ubereats months ago because even though we were using them 4+ times per week all Quarantine, we started getting food 30-60minutes LATER than expected. Regularly. OR Ubereats cancelled the order for no reason without telling us, until my kids were starving…never apologizing or giving refunds. Infact, TONIGHT we got a "Ubereats cancelled your order, no refund because it was too late".?! How can it be too late for a refund if I didn't cancel? Then I realized they SHADILY did this so I couldn't leave a review. We only used Ubereats because I got a 40% off email. I ordered TGIFridays. It took over an hour, Ubereats had apparently "cancelled" our order, but still charged us AND still sent the food? The food was over cooked yet still stone cold? My steak was supposed to be medium, it was Over well. Everything else was cold and our drinks had clearly been spilled as the small cups were only about 25% full at most. So shady. I will never be fooled again. Back to Doordash. Ubereats has clearly figured out a way around good quality and service…you can't even complain on their site if they pretend to "cancel" you, while still charging you. SHADY

I payed $37 and never received my food, was never compensated. What else is there to say? Should you trust them? No.

Took money for a cancelled order and didn't refund it. When I chatted with the customer care, they simply asked us to sort it out with the bank!

I was charged $6.11 for using their app. The delivery fee was.49, but that will screw you with the "app" charge. Stay away from Uber!

They mess up so much then they never give you your money back my food orders be hella wrong we all need to start a lawsuit

They took 40 dollars off my card because I cancelled my order. So please stop ordering from them they will rob you. Real talk

They refused to refund me for the wrong or expired items. The service is unsatisfactory. I stopped ordering from Uber Eats.

So I ordered food and didn't get it all delivered. I called the restaurant that I ordered from and they said that they gave the driver two bags when we were only delivered one bag. Immediately contacted driver who acted like he couldn't understand English when he spoke perfect English at my front door. It wasn't until my husband got on the phone with him that he said to text him our problem because he was driving to make another delivery when he should have turned around and delivered the other bag to us. Customer support was terrible all they did was give us a credit for the food we didn't receive when I wanted to take the guys tip of way. I gave the guy $10 and he didn't perform the job he was supposed to but customer support wouldn't let me. I feel you Ubereats should have eaten the $10 then. Went back and forth with customer support which was a waste of time. I wouldn't use ubereats again if you paid me. They back their drivers bad service when they should be backing the customers.

I called to correct directions to my apartment. They still get it wrong every time. Crap company that doesn't fix its own problems

After 2 hr the driver lied it was done, kept the food, did not answer phone, Co refused to send me a replacement

Ordered breakfast as a guest through Uber Eats. Breakfast not picked up or delivered. Waste of money and time. Never using them again.

Ordered food at 430 got delivered at 630 horrible service several times looking for a driver don't understand that is there primary job.

Food took soo long almost two hours food was cold and uber eats did not help at all. I had to reoven everything.

They always cancel and never deliver.door dash is the place to order from. Can't wait to hear back it should be remarkable

First order from Uber Eats. Waste an hour only to have the order cancelled. Worse than Doordash, and that's saying something.