Uber Eats

I ordered Panda Express, waited 45 minutes, saw the driver was picking up the order, and then the order showed as cancelled...

I would not use this company again if they paid me to do so. I have been lied to and finally managed to get my money back.

Used the app once and they keep charging my credit card every month. Even after deleting the account I still get a pending transaction on my card.

If i see another $#*! digging around $#*!ing my food up Im going to send you a lawsuit. No thank you I will never order food again.

$#*! uber eats! I hope they go out of business. I never got my food or my money back. $#*!ing scam artist

Uber Eats has horrible customer service. They can never help you. So much worse than Grub Hub or any other platform.

Uber promo never seems to work, why send you promo emails when they never work, was never able to use any of it!

My first experience using ubereats delivering an order from LA herradura will be my first and last. Our driver Isaac had at some point while waiting on our food so he said...sent us a text saying that he was at the restaurant... they were running behind...the food would be up shortly... they were just busy for the weekend. When we got the food we were missing over half of our order... the food was extremely cold and drenched from the juices...so soggy. We called the restaurant and I actually spoke to the person who said he specifically packaged our food and handed our driver two bags not one... And he then went on to say that our driver was late he was not on time. When we called customer support she looked up the status and it did show that he was late picking up the food, so why did he lie to us in the text? And his name was Isaac maybe you should have a discussion with him... She then went on to explain that they do not send another driver to pick up the difference of our food or replace the rest of it as well but I would only get a refund for what we were missing. Not only that she then went on to say that she was going to give a $40 credit on the Uber's cash along with the refund to my bank account.
So then I wake up this morning to go on to my account and the Uber cash has now been lowered to $23 wow who does that?
Great way of taking care of your guests and resolving issues... Never again... Our order was initially over $100 by the time the service fee the delivery fee and our generous tip it then came to $118...
When I asked how to lower the tip to go back and adjust it she told me to go to my orders on my Uber account nowhere on there does it show that you can adjust the tip once it has went through... Another lie I'm assuming.
Thanks for the worst first experience ever ordering food and having it delivered...
Anne Tamer

Nothing but a rip off. Won't settle problems. Never deliver items ordered.
Save your money. Other food apps so much better. Uber Eats SUCKS!

See photo below. Absolutely worse customer service ever. Uber Eats delivered somebody else's order and refused to refund.

Got a $5 "coupon" on a $19.79 missing item... been redirected 2x when trying to get help and reimbursed. 3rd or 4th time this has happened... DONE!

This is a response I gave to uber Eats support when they denied my refund it says mostly everything.

I will be escalating this. You refuse to give me a refund even though the management at info. Removed) said I should get one. Your company has been very unprofessional the four days I have been dealing with this situation. I also filed a dispute with my bank. That's another story. I will most definitely file a complaint with the BBB as well and submit negative reviews across social media about your unethical practices. I've had three horrible orders over a week in half most recently today. I want my accounts deleted as I will never use your services again. You also give promos and make up the difference in delivery and other fees how unethical is this. You can't keep track of how many refunds someone gets that shouldn't have anything to do with it. I will also share my experience in more detail with the merchant on how you treated a customer. Needless, to say Uber is the worst and you are making a lot of money on your overpriced services. As I said I will escalate and pursue this until I get the resolution I deserve. You also were supposed to respond to me on multiple occasions and didn't. Reputation is everything and you can be surprised what one negative review can do. Delete my accounts (info. Removed). It's interesting that the order in question disappeared from my account. Sounds suspect yet again. Another thing you have no right to store credit card information without the consent of the customer but yet you do. It's amazing you have all these supposed departments and not one followed through on my complaint for a refund. I hope you don't instruct your employees to fabricate the truth. I'm just throughly disgusted with the actions and employees of your company. —End—

Also, the number listed for the corporate office is actually the customer service line. Why are they preventing anyone for contacting corporate?

I've had too many bad experiences with them at this point so this time, I'm done with them. Customer service is a joke and I'm really fed up with their arrogance. I'm supposed to get $120 back from superbowl Sunday because the restaurant canceled, they didn't have any of those foods and didn't know why that menu was even up, i got the money back from my bank, but then my bank reversed the charges due to Uber eats writing an email to them that I didn't cancel in a timely manner and had enough time to change my order, myself and the manager of the restaurant called uber eats and burnt we were getting somewhere with them. Nope! So I never got my money back, I honestly don't know why I still used them after that but today was the last time. I ordered breakfast from McDonald's and this location does suck, because they always leave things out of the order. This time was no different from the other times. If there were other McDonald's locations to choose from at that time, then I would have. I basically have long Covid so almost everything smells and tastes rotten to me. One of the only things that I can eat is the egg and cheese McGriddle. I basically have no choice sometimes, especially since I do not drive. They forgot something in the order for my son and also filled up his drink only halfway. That's unacceptable. I went back and forth with Uber eats customer service and nothing got resolved. I think the workers feel like they are too above everyone else and are untouchable. The company itself is not good at all. No supervisor ever called me back no matter how many times that I called. They get away with too much and I will be going to the courts to try to sue them. This is beyond ridiculous already.

Application is not working fine, issue in order selection, You can't select the same item multiple times in deal selection menus,

THIS COMPANY TREATS ITS DRIVERS TERRIBLY, DONT WORK FOR THEM. Let me start by saying that ordering food from this company is a rip off, for the customer and the driver. The average pay per trip as a driver for uber eats is $2 no matter the distance, so any real money is made through tips. Their system will also miscalculate trip earnings and give you trips where the restaurants are closed or the restaurant can't make the food, be careful if you cancel trips too many times it's YOUR FAULT, whether you call to verify a closed restaurant or not. CUSTOMER SERVICE IS A JOKE. My account was wrongfully deactivated due to "cancelation fraud" it was Christmas eve and their system gave me many trips where the restaurants were closed early, I verified every order over the phone, the next day without warning my account was permanently deactivated. You try to call and you get uneducated, unprofessional, sensitive, morons from the Philippines that will not help you or give you any reasoning as to why your account is terminated, and then you will be hung up on for "being rude". This company is an obvious rip off and a joke

I have never had a more insane experience with food delivery as with Uber Eats in Pleasanton California. I would not recommend anyone order through the app in this town - use Door Dash or anything else! Not long ago I purchased over $80 from a very reputable restaurant only to never receive my order, when I finally got ahold of someone on the help line she told me the order had been delivered already and the driver left a note that they couldn't get through my apartment gate so they left it on the road outside. She told me she was sorry for my "frustration" but couldn't do anything because the order said it was "delivered". I fought with Uber Eats for two days afterward and was finally refunded - only to find out that they had tipped the driver some $24 dollars from my account that I did not authorize, and failed to refund me! The driver didn't make one attempt to contact me when all that happened, just dumped the food on the side of the road, and somehow got a $24 tip? More recently I ordered a simple burrito bowl from Chipotle through Uber Eats and asked for steak with lettuce, and salsa, no rice. I got about 5 sprigs of lettuce, a giant scoop of guacamole and sour cream and no steak... I figured I'd just be done with Uber Eats, it was only a $12 bowl and the delivery fee was only 49 cents...then I got an email showing that I was charged $25.60. I immediately took a picture and chatted with Cate who told me she would escalate this to management and I need not do anything more, they will contact me via email. Well 48 hours later they sent me two identical emails telling me they are sorry for my "frustration" but cannot refund me -- all I asked for was an adjustment given the fact that I didn't even get what I ordered! I wrote them a second time and received the exact same message. "Frustration" doesn't even cut it. They are, Needless to say, I'll never use Uber Eats in this area again and will steer everyone i know away from using that service here. The quality control is non-existent and the time it takes to get your money back is completely unacceptable. Do yourself a favor and, at least in Pleasanton/Dublin California, delete the Uber Eats App and don't look back.

I ordered Starbucks but it didn't make it to my house. I'm pretty sure my Uber delivery driver drank it

My order took over 2 hours to come. I tried contacting customer service and only got a AI loop that took me to a site where i had to pay $56 to chat.

Apparently there is a limit to how many times you can complain to Uber Eats and expect a refund. I have no idea what the limit is, but it seems we've reached it. It's not like we complain over nothing either. Every time I've complained it's because I didn't get what I paid for. The restaurant forgot to put it in the bag (or put something else in the bag by mistake), the driver delivered it to the wrong house, or someone else's order was delivered by mistake.

Yesterday morning, we ordered from Timmies through Uber Eats. The driver came and dropped off someone else's order. Simple human error, right? I tried calling the driver twice and got voicemail, so I clicked "help" on my app, submitted a picture of the receipt on the order we received, and re-ordered. We were all hungry and I had no doubt I would get my refund later.

Hours later, I got a generic "we're sorry, we've passed on your feedback" e-mail. I thought it must be another human error. I tried to find another way to contact Uber about it. No phone number, so I tried facebook messenger. I sent a screenshot of the e-mail and explained the situation. They asked for more information and said they'd look into it.

Here is the response I got:
"We are sorry for the inconvenience caused to you. Looking at your account, we've noticed that you have multiple requests for refunds and adjustments on your orders. We've also made a note about this issue and be sure that your feedback has been heard regarding this matter. We have processes in place to review this type of feedback with restaurants and the delivery drivers, so your concern hasn't gone unnoticed. We appreciate your understanding."

A driver mistakenly dropped off a wrap and a tea (and no donuts even though they were on the receipt) instead of the 4 sandwiches, 3 drinks, chocolate croissant and donut I had ordered... and I can't get a refund. Because I have requested refunds too often. Because restaurants and drivers (and humans in general) make mistakes.

Other services are better anyways, in my opinion, Uber Eats just lures me in with their deals sometimes... Definitely won't be using it again.

And no one answers the customer support. It is ridiculous that they don't think they even need to respond when the food is not delivered.

My 9000 money stolen via this app.no any solution for that.bad customer help.i complain it several times.but no any solution

Horrible service and jacked up prices. DO NOT USE. I am so disappointed with quality and service. Worst company ever.

I never received my order and was charged and could not find anyone to help me! Terrible Terrible service! Horrible