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Uber Eats has a rating of 1.1 stars from 1,311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber Eats most frequently mention customer service, credit card, and wrong address problems. Uber Eats ranks 181st among Food Delivery sites.
The overall experience is prime as a driver. The GPS could be better. I want to change from bicycle to scooter class due to prop 22, but won't allow me too. Aside from the flaws, I enjoy driving for the service. Uber eats has great tips at times. We have to buy our own equipment as business owners tho
Absolutely worst food delivery service out there. Poorest customer service ever. Issues never get resolved. Tried via email, chat and phone! Nearly $50 on food that sat on a shelve in the restaurant ready for over two hours. This food is no longer safe to eat! Three different delivery people and it still took over two hours. Complaining was ZERO help and they refused to refund. Said I'd hear back from an escalation department. Never did! Money wasted. Will never use them again! Crooked company.
I've used Uber Eats for a while now. I put up with the forgotten bags of food and forgotten beverages, the dreadful customer service (the restaurants would make reparations while Uber Eats played their silly dance of first blaming the restaurant, then pretending to misunderstand what the issue is, then finally cheerfully informing you that they're helpless to do anything about it even though it actually really is their fault. But they finally went too far.
I ordered my food, saw and agreed to a $3.49 delivery charge. Saw the tax, saw my total. Everything was exactly as I expected. The food was delivered, they actually had both bags of food and the beverage! I was thinking I hit the Uber Lottery. Until after eating, I checked my email and saw the receipt. Uber Eats had added an additional "service charge" of $8.44. Completely unauthorized, never displayed during my order, in my cart, during payment. Just snuck it onto my card without my authorization. First, they tried to tell me it was the restaurant. Then they pretended to think that I was missing something from my order. Finally, they cheerfully informed me that they now charge a percentage of your actual food order ON TOP OF THE DELIVERY FEE THAT YOU AGREE TO. This is "underway" and all orders are charged a service fee.
CHECK YOUR RECEIPTS. Had I understood that I was paying almost $12 for delivery of my food, I would've opted for a different delivery service. (As I will in the future, of course.)
And for the record, the service food was NOT included in my cart for me to see. I had one total in my cart that included the food, delivery fee, and tax. I had a completely different amount charged to my card. If this really IS legal, it should not be.
Date of experience: May 5, 2019
More than a few times food is more than an hour late! Doesnt give you a refund even when they do not have drivers picking up the order
Date of experience: June 20, 2022
I recieved an automated call from Uber stating that the driver has attemped to contact me. UNTRUE, I was literally holding my phone, playing a game, while awaiting my delivery. I live in an apt, and IMMDIATELY went downstairs to recieve my order. NO driver! I looked at the app, it said arriving soon. I waited, then looked again and the driver info no longer appeared. I went back upstairs and contacted Uber by phone. I informed the customer service rep that I had not recieved my order. According to the rep, the driver is supposed to take a photo of where the order was left, I was told that there was no photo. The rep placed me on hold to contact rhe driver. The driver did not answer. The rep informed me that he left the driver a msg to contact me regarding the delivery. 2 hours later, NO call from the driver. I was told that I may recieve a refund 24-48 hours later, AFTER an investigation. I told them to delete my account.
My food was stolen by the Uber Eats driver, and Uber accepted no responsibility, nor did they attempt to provide an expeditious solution.
Date of experience: February 4, 2023
Ordered dinner two different places never showed up 45 minutes to an hour and a half out still never showed up will never use Uber eats again
Products used:
Pathetic never received
Date of experience: September 7, 2023
I ordered a meal for $56.62 at 3:01 and canceled it at 3:02. The meal probably wasn't prepared yet, and the driver probably wasn't anywhere close to my house or the restaurant. Yet I was still charged. When I tried to file a complaint they said it was on me as the order went through? I contacted my bank and had them deal with it Uber eats responded over two weeks later saying that I was at fault. I contacted the uber eats customer service number and now that it had been over a month I had to take the L and pay the amount so I wouldn't get charged by the credit company.
IT IS OBVIOUS THAT IF AN ORDER IS CANCELED THAT THE CUSTOMER IS NOT CHARGED FOR IT! $56.62 IS NOT A SMALL AMOUNT, I WORKED MINIMUM WAGE and tried to order for my whole family BUT NOOOOOOOOOO DIDN'T WORK OUT SO I CANCELED RIGHT AWAY AND STILL GOT $#*!IN CHARGED.
Tip for consumers:
JUST DON'T ORDER THEIR REFUND POLICY IS $#*!
Products used:
NONE
Date of experience: July 29, 2022
This bicycle delivery is not cool food is cold soda's spilled or forgotten! Do something about this whole thing
Date of experience: August 17, 2023
They pride themselves on absolutely nothing and they have no problem doing wrong and having a completely inadequate team!
Date of experience: July 6, 2023
They steal food & don't give refunds watch out for them called them they didn't do nothing about it.
Date of experience: December 4, 2022
The app if for $#*!s and most the time I get my food it's missing items. Maybe the should get permanent shut off.
Tip for consumers:
App creator should go play Russian Rulet with Vlad the vamp Putin.
Products used:
None app is fake.
Date of experience: July 15, 2023
I have an unauthorized charge for $39.00 from Uber, I have tried every way I know to contact them and it is impossible.
Date of experience: March 12, 2023
I ordered some food, waited for two hours very long time I say. At the and food was cold and taste really bad
Date of experience: September 28, 2021
Unprofessional and rude. I wish I could give a 0 star. Five hours later and I've yet to speak to someone sensible.
Date of experience: August 13, 2023
I order my food order and my driver said that he showed up never showed an they would not give me a refund on my food
Date of experience: September 23, 2023
Uber eats is the worse food app,terrible app very hard to get this app together,lots of trouble with this app,Uber eats suck!
Date of experience: April 18, 2023
I ordered a delivery and a third party dropped it off not at my door and said she couldn't find it so figure it out
Tip for consumers:
Don't order for deliveries
Products used:
None
Date of experience: August 4, 2023
Wrong delivery and the refund is going to take 10 days they shcould be fire the driver I contact him and he said he cant do anything
Products used:
None I
Date of experience: January 5, 2023
You guys have always been there throughout the past 2 years without fail I have to thank you guys from the bottom of my heart
Date of experience: May 23, 2022
Don't order from them they will steal your money and customer service will not even help they will say there is nothing they can do
Date of experience: August 6, 2022
They do not honour the deals they offer. What a scam! I'm going to file a complaint with the BBB. They even make it difficult to leave a bad review.
Date of experience: December 7, 2022
Delivery driver drove into car park then turned around and drove away and customer service don't care
Date of experience: June 12, 2022
Do not honor promoted "deals" ignorance across cx service (disconnect) quickly without resolution. Definitely keep your money and head to DD
Date of experience: September 24, 2023
I ordered on Friday night I ordered from Chipotle at Posner in Davenport. Missing ingredients! Now I don't get anyone to get help.
Tip for consumers:
Don’t trust Uber eats
Products used:
It was food
Date of experience: February 7, 2023
I placed an order at 10:30 am to be delivered at 3:30 pm only to be told (at 3:15 pm) that it was not available
Date of experience: December 23, 2021
Why do you have to tip before they even do anything for you I don't like to tip for bad service and bad food.
Date of experience: July 10, 2023
Do NOT USE EMAIL PROMO CODE. UBER EATS DOES NOT DEDUCT CODE. CUSTOMER SERVICE REFUSES TO CREDIT ONLINE GLITCHES ON THEIR END. DO NOT USE ANY UBER EATS PROMO CODE.
Date of experience: October 16, 2020
Uber Eats provides you the food you want, when you want it. Open the app and order today!
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