Uber Eats

Uber Eats Sri Lanka has very poor horible customer service. They are robbing customer packages that were paid by customer but not delivered. They cancel the order by not giving a refund or allowing the customer to collect it later on wherever it has been kept. They are very irresponsible and no contact number even. Only system generated replies for the cases opened.

Worst customer service experience, liars!
I placed an order which had buy one get one free promotion going on. Immediately after placing the order, I realized the promotion did not apply and I was overcharged. I called the restaurant and they said they cannot do anything. I contacted Uber eats support, who on chat asked for screenshots, and when provided, said price will be adjusted and I should wait. The charge finalized and price was not adjusted. I contacted them again, they told me they cannot do anything because I contacted them after 48 hours! I explained multiple times that I had contacted immediately and was told to wait and now I am being told that I should have contacted immediately. After getting same message again, the chat was ended by Uber. It is not about the miniscule charge of extra 10 dollars but a matter of principle, they are a money greedy company with shady customer service practices. Going to delete this app and switch to grubhub.

Not every driver has an excellent running vehicle anymore, more and more need to literally survive on these "gig" independent contracting driving jobs are just that actual jobs and stopped being gigs years ago. Drivers will need base pay or customers can happily get their own goods. UberEATS lowering prices for customers making the delivery drives longer, in turn wrecking havoc on unreliable cars that a driver is unsure of, and UberEATS will no longer sustain smarter drivers who know 32 miles for a $2 fare with no tip is not worth it. Taking away rating driver's options for increasingly rude restaurant staff and customers? And these customers we can't rate for being low born tight fists mocking struggling drivers by requesting $1-$2 fares from places that are near them, but instead request from places really far because the fare is cheaper that way. Nah F em and UberEATS. The word's out on you, you're history soon.

I came upon a promotion to shop $70+ on groceries and get 50% back. I placed an order and the promotion was applied at checkout. The product is delivered and I see I was charged full amount. I go in app and see the promotion has disappeared. I reach out to customer service via chat and I was told if I am not able to provide a picture of the promotion, nothing can be done. How fraudulent can you get. Uber eats put up a promotion and is asking me for proof the the promotion I claim I got. Can they not check my order placement and see the applied promotion. Without photos they will not refund me my money. THIS IS FIRST CLASS FRAUD. UBER EATS

My driver picked up my order (14 minutes from my house) and his estimated arrival time slowly climbed from 15 to 31, where it remained for 38 minutes. Upon contacting support they told me there was nothing they could do. Super excited to wait for at least another half hour for some cold Chinese food. Why isn't there a zero star option?!?

Food being delivered continuously fail FDA's temperature test. Restaurants continually deliver old, stale products and delivery drivers unfamiliarity with American driving makes food deliveries less desirable

Every time there is something wrong with my order the customer service is so bad i dont know where they hire them from… i never get any refund for their mistakes and they keep making excuses. Shame on you uber eats!

Absolutely ridiculous to be charged and food confiscated when an order was accidentally cancelled less than five minutes before delivery. They charged us not only $82 for ordering three menu items and never delivered food. This is robbery

We ordered pizza from a great restaurant, and it arrived so cold we had ot in the oven for 15 minutes!. When I contacted Uber eats, they did absolutely nothing, I wanted to get a refund on the tip because the driver came late. I will never use them again.

0 stars. Their website explicitly states they service Canada, however, upon purchase for a Canadian, I learned my gift card could only be used in the US! Customer service is 100% unwilling to provide a refund or switch over to a card usable in Canada. They are greedy and obtuse. Spend your money elsewhere (Visa, Amazon... anywhere but Uber Eats)!

I contacted uber eats regarding a foreign charge I noticed on my bank account. I informed them that I had not made the nearly $99 purchase. Upon investigation, they determined the account had a completely different email and everything. They asked me to verify my credentials, which i did. Not my email, dont know where it was delivered. Obvious fraud! However, they refused to further investigate. No reversal of fees, no notice to the other account, nothing! I'm stuck paying the money and there is no one I can even talk to about it. I've been a member of uber 1 for years, that ends today! All these new businesses that eliminate live customer service just to save money, truly don't care at all about the consumer.

Don't believe their Uber Eats promos. For the first time, I used them to order groceries with a $30.00 promo. Turns out that 1) prices levied were higher than those quoted on the app; and their "fees" totally negated any promo, so my total charge was more than the price of the groceries, as if there was no "promo" at all! Total rip-off!

All I am going to say is that this app gouges money from small businesses but offers no service. I wasted hours on a missing free item today without getting any solution. I almost developed stroke over this because of customer service talking in circles with me. I added the free item to my order but whatever reason it didn't show up my final bill. I ordered this specific place because of the deal.
Please just order directly from the business and walk 5 to 10 minutes to grab your food. More profit for your average joe businesses.

Ordered food for 9:00 pm delivery. At 9:15 driver called and said the place is busy still waiting. I tried to cancel because got to late. They charged me 33.60 and NO FOOD! Absolutely horrible company.

Food took a long time, and arrived ice cold so pretty sure that is Uber eats issue. As well, the fries were missing from our order. Restaurant says they were in the bag. Bag looked like sticker may have been tampered with but was my first (and last) order with uber eats. Austin was our delivery guy. I gave him a good review before I realized he was very likely the problem. Uber refunded $5.00 for two missing orders of fries which are $3 on the menu!

First time ordering from uber eats I'm missing and item and my delivery driver was suppose to be a woman name Kathryn. A MAN delivered my order. He looked nothing like the woman in the picture. I guess people can sign up for uber and have other people work under their profile. That isn't safe. I will never use this company for deliveries again.

Way too much money I used it twice and learned my lesson $#*! yall you want more fine y'all don't understand your poor customer lost in a world that doesn't eiget your thumbs out your $#*! hope y'all go bankrupt

Good delivery app but their Customer Service staff are desperately lacking training.

Promo code didn't work on one of the orders, so instead of looking into the issue the customer service agent lied, then tried to cover it up with some " Certain policy limitations", when I challenged him the agent simply disconnected the chat.

Not good hey?

Would not recommend. Sad, really

We ordered food through Uber eats.
The wrong food was delivered, then the driver took the wrong food with her and never came back! Crazy.
I received a Email from Uber eats apologizing for not delivering the food, but they would not charge me.
Guess what! They charged me for the food that they didn't deliver and a 20 percent tip. Don't trust Uber eats!

I ordered through Uber eats from a chick fil-a. The app kept saying a different driver was bringing my order for 45 minutes. When I tried to cancel the order, the app automatically charged me $26 without allowing me to say no. I did not want cold food again. I contacted customer support and they offered me a $10 coupon. Don't waste your time with this company or its customer service.

I never got my food and Uber Eats refused to contact the delivery driver or refund my money. They just sent me a chat message that my issue does not qualify for a refund. Im calling my bank tomorrow and doing a charge back. And if I have to, I will file a small claims court case against Uber Eats. Their attorney fees alone will cost them more than the $20 they stole from me. Grubhub customer service is so much better.

They have some type of limit for refunds. Which is unorthodox… the point of receiving a refund is because of something they did wrong. I received someone else order I sent picture proof and spoke to three different people and nobody helped me. They are just taking people money even when we had nothing to do with what the driver did wrong. Don't ever trust Uber eats. I won't even be using Uber period.

I ordered Pad Thai earlier tonight and was delivered someone named Jessica's order of French fries and my order was totally missing. I contacted customer service multiple times but they won't refund my order despite not getting it. Not only am I out 20 bucks but how do I trust a company with this type of service? So, every order now is just a risk? If I get the wrong order again or my order doesn't show up I'm just screwed? There's no protection for us customers who paid for something yet don't get it. I even provided photos and the receipt that came for Jessica's fries. I'm absolutely shocked that they won't refund an order that never came. I don't get it. It's insane.