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    Uber Eats

Uber Eats

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Overview

Uber Eats has a rating of 1.1 stars from 1,311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber Eats most frequently mention customer service, credit card, and wrong address problems. Uber Eats ranks 181st among Food Delivery sites.

  • Service
    758
  • Value
    727
  • Shipping
    541
  • Returns
    575
  • Quality
    650
Positive reviews (last 12 months): 0.8%
Positive
1
Neutral
1
Negative
129
View ratings trends
470
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How would you rate Uber Eats?
Top Positive Review

“The Platform needs to be UPDATED”

Julian C.
6/4/22

The overall experience is prime as a driver. The GPS could be better. I want to change from bicycle to scooter class due to prop 22, but won't allow me too. Aside from the flaws, I enjoy driving for the service. Uber eats has great tips at times. We have to buy our own equipment as business owners tho

Date of experience: 6/4/22
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Top Critical Review

“Just horrible…”

Dena C.
11/14/24

Absolutely worst food delivery service out there. Poorest customer service ever. Issues never get resolved. Tried via email, chat and phone! Nearly $50 on food that sat on a shelve in the restaurant ready for over two hours. This food is no longer safe to eat! Three different delivery people and it still took over two hours. Complaining was ZERO help and they refused to refund. Said I'd hear back from an escalation department. Never did! Money wasted. Will never use them again! Crooked company.

Date of experience: 11/14/24
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Reviews (1,311)

Rating

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Reviews that mention popular keywords

customer service (424) door dash (47) customer support (53) delivery time (40)
Thumbnail of user avi.mccaffrey
Canada
1 review
0 helpful votes
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April 23rd, 2023

I have been ordering from uber almost daily, but after the last experience, I'm done with them...

Date of experience: April 23, 2023

Thumbnail of user chennaistar80
New Jersey
1 review
0 helpful votes
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May 5th, 2023

Only sons born to $#*!es...born for Illegal affairs...Son of $#*!es...Will order in Uber Eats...

Date of experience: May 5, 2023

Thumbnail of user caroh9
Netherlands
1 review
0 helpful votes
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February 17th, 2024

Eten is niet bezorgd.
Wel een foto dat ze het eten op stoep hebben achtergelaten... kan toch niet
Echt respectloos.
Bestellingen horen overhandigd te worden.
Geen aanrader

Date of experience: February 17, 2024

Thumbnail of user marial2092
Florida
1 review
0 helpful votes
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May 19th, 2022

Uber Eats Arianna su conductora no entrega la comida pone el pedido como entregado y cuando haces el reclsmo dice en 6 dias habiles dan respuesta.Es decir robo directo a lo clientes.Con cuidado usuarios.

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2022

Thumbnail of user greets1
Belgium
1 review
0 helpful votes
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November 27th, 2022

Wij hebben 2 keer besteld bij Uber Eats en nooit ons eten aangekregen. We hadden wel betaald maar het eten is op een volledig verkeerd adres geleverd. Wij krijgen het niet terug betaald. Ook de zogezegde korting werken nooit.
Ze zijn nu 8 klanten kwijt en er zullen er nog volgen!
1 ster is nog teveel, eigenlijk wou ik geen enkele ster geven.

Service
Value
Shipping
Returns
Quality

Date of experience: November 27, 2022

Thumbnail of user markusa33
Germany
1 review
0 helpful votes
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August 25th, 2022

Katastophale Kommunikation!
Katastophale Kommunikation!

Das Unternehmen UberEATS ist über die auf den eigenen Webseiten publizierten email Adressen offenbar nicht erreichbar!

Stattdessen erhält man automatisierte / standardisierte Rückantworten, die zwar eine zeitnahe Kontaktaufnahme des 'Kundendienst-Teams' ankündigen, zu der es aber nie kommt!

Offenbar scheut das Unternehmen den ernst gemeinten Austausch mit seinen Kunden!

Alles sehr kundenunfreundlich und sehr ärgerlich!

Date of experience: August 25, 2022

Thumbnail of user anamt
Florida
1 review
0 helpful votes
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March 29th, 2023

Por este medio ago una reclamacion de la horden 9791 #*******
Esa orden vino incompleta y con farta de argunos produtos y con la soda que era agua y hielo con color. Es u servisio pesimo y tambie una estafa!

Date of experience: March 29, 2023

Thumbnail of user carolineb504
Canada
1 review
0 helpful votes
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April 21st, 2023

J'ai reçu le mauvais article, j'ai contacté Uber pour leur faire part, ils n'ont rien voulu savoir
La seule chose qu'ils m'ont dit c'est je comprends
Et c'est tout
Genre on s'en fou

Service
Value
Shipping
Returns
Quality

Date of experience: April 21, 2023

Thumbnail of user nestherperez
Florida
1 review
0 helpful votes
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October 6th, 2023

Entregaron la comida DOS VECES en una casa que no era la mia, no me reembolsaron el segundo envio y me quede sin comer. Las fotos NO ES MI CASA. Llevo anos recibiendo los pedidos en MI DIRECCION.

Service
Value
Shipping
Returns
Quality

Date of experience: October 6, 2023

Thumbnail of user bastianwegbauer
Germany
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Essen liegt über ein stunde im Lokal bereit zur Abholung. Trotz Stornierung voll berechnet. Nie wieder

Products used:
Burger

Service
Value
Shipping
Returns
Quality

Date of experience: August 26, 2023

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