Uber Eats

I usually use Uber eats since the delivery fee is cheaper. Half the time I am missing something from my order. I don't know if the driver forgets bags or keeps something for themselves. I have decided today I will go myself and get the food. Nothing is more frustrating then wording food for your kids and getting charged a delivery fee and still having to leave and get the stuff that did not come with my order and repaying for it.

I ordered two dozen donuts.
Was double charged - so two dozen donuts came to over $70.00! And I have to go through text messages to get this straightened out! No customer service phone number.
I will NEVER use Uber Eats again

I ordered from a local Thai restaurant back on 1/11/23. The total of the order was over $60. The driver either stole the food (most likely) or purposely left it in front of our apartment building instead of bringing it to the door 20 steps up from them. We have an apartment complex with over a 1000 residents so leaving something on the main sidewalk instead of bringing it to the door could only be done on purpose. Called customer service sent the picture the driver took on the sidewalk on the parking lot. They said the driver did all they could to find the apt.They refused to refund so stole the money for food and the tip from me. BEWARE

I tried this service for the first time and what a joke. They give you an estimated delivery time knowing that the driver is going to do a ton of other stops before he gets to you. SO now it is an hour later and your food has been driving around in the U drivers car getting stone cold. No communication from the driver even thought I expressed my concern to him. Just crickets. My driver Bruce 693EOc was horrible and so is their customer service. I just sat there and watched as he kept extending the time for delivery. It just kept getting worse and worse.

1st time using Uber eats and I got 1/2 of my order. I realized it immediately when the driver was still here as it was a pizza. I told him to go back and get it, that it was clearly marked on the receipt and the bag said 1 of 2 and I only had one. I called the restaurant they said it's there send him back I told them I did. I called back a second time as an hour went by and they told me he picked it up and should be here shortly and he never came back. I left a very generous tip as you have to do that upfront. Quite disappointed and will be reluctant to do again.

I placed an order stated food was delivered, but not of my front door tried to contact the driver they didn't answer and their voicemail was full. When I contacted customer support they said sorry no refunds are given. This is totally unacceptable will not be ordering through Uber eats ever again if this is what I'm gonna have to expect.

Uber driver never delivered my food. Had to order again and wait for a long time also paid twice for delivery and tip (not fair). As of today, refund was never issued. Uber driver stole my daughter cell phone also. Do not use them anymore. Charges are very high! Is not affordable

Ubers Wars is what it should be called, drivers are lazy, they don't follow instructions, half the time they aren't in the car as described; they have left my orders yes orders outside numerous times without knocking on the door or ringing the doorbell. Ridiculousness, when reporting issues you barely get a response.

I have been through the promotion code not working issues and that's frustrating but after a recent order I am compelled to warn others about this terrible service. I placed a 3 items order that had 2 items completely wrong and 1 that was disgustingly inedible, 1st they tried to force a credit for me that didn't cover the cost of 1 of the incorrect items, after I jumped through hoops to rectify that they are only refunding, I hope, the cost of the 2 items that were incorrect and basically told me that I'm screwed with no other options. I highly recommend that you never use this corrupt company

I just got fired from them yesterday September 23,2022. They said they fired me due to not taking enough orders or cancelling ok I understand that. But I did have life going on while living in the car. ( Life happens) but I made it to Platinum in 3 days! Anyway when u go below a certain rating they classify you as (fraud) then when you try to cash out like you normally do they have the system automatically say it's down so you can call them and they can tell you why this happen and when you will get your money. Enjoy working for them watch out for the businesses and people you deliver to even customer service ( Uber eats) because people have the power to review you, view you and make you lose your job, ratings are everything and sometimes you truly can't control your ratings. It's always something when you trying to better yourself.

Used Uber Eats for the first time for a grocery delivery. Never again! Out of 11 items, only 4 were correct. I was missing 2 items and 5 were incorrect. I spent 40 minutes chatting with an agent and another 45 minutes with another agent on the phone. Both as incompetent as the shopper/driver. After explaining my issue again and again and sending the requested photos of the items, I still didn't get my issue resolved. I have 3 pending charges on my account and no detailed receipts have been sent to me for any of them. Stay away from this extremely inept company!

UberEats delivered two pizzas to me from the same place, different days, with all the topping pushed to one side. I caught the driver before she left this time and showed her the pizza. She apologized profusely and tried to call Uber. I was able to reach them and she confirmed that she damaged the pizza badly. They still won't give me my money back, stating that my account is restricted because I receive a refund before. Yes, because this same thing happened before! They are the absolute worst. I have found that they do this to lots of people. They don't let you know your account is restricted. You can place an order, but you can't get a refund when they mess up. That was my last time. They will not get me again. That was $27 gone. Scammers!

Do not order through this app, delete it and never download it again. Every single order I have ever ordered through this app has been burnt beyond believe, colder than the Arctic circle or completely wrong. There's no customer service to call or way to get your money back. Seriously just don't waste your time or money ordering through this app. The food is always botched and you will waste your money. The drivers do multiple stops so by the time you get your food it's absolutely disgusting. I don't understand why you pay for delivery of garbage. Just shut the company down, seriously. You're gonna get someone sick.

Uber Eats erroneously charged my visa $58.81 on 7/21/23. I caught it next day on my account. Called their lame brain customer service department. They said will credit back to my account within 3 to 5 business days. I have the emails to prove it. It's been 17 days. Still no credit. Called customer service again today. They said they have credited back to my account and did so on 7/22/23. Their stories always change. It has not been. I am calling our local new station to get them to warn innocent consumers to run from Uber Eats as they are corporate thieves.

Uber is a scam, we ordered today, the delivery driver came to the wrong street took a random photo, never called and signed deliver. My husband was waiting at the main entrance the driver hasn't showed up. Contacted the customer service and they said the driver followed the policy! Which policy! Of not coming to the address! Uber refused to refund or send the order again. So I lost my money. Never again. Please avoid

I was robbed by Uber eats. It seems as if they are conniving with their drivers to not deliver food and get money from people fraudulently. I was watching the driver who was supposedly coming to deliver my food but he went to a different location. I contacted the driver to let him know that he was at a wrong location and he dismissed me rudely saying that he had completed the delivery. I called Uber eats who were adamant that the delivery had been completed. They even stole the tip. When I asked to speak with a supervisor, I was told that the supervisor was not available to speak with me. I ended up with no food, money stolen and wasted time talking to Uber eats supposed support team. Avoid Uber!

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Ordered from McDonald's app for home delivery. Uber were supposed to be delivering My order was placed at 13:40. I had tracked order which gave 3 different driver's details and 3 different time changes for delivery. One of 14:05 then to 14:25 then to 14:55. I call Uber telephone number and poor customer service was to give me option to cancel my order and push blame onto McDonald's for not having the order ready. Now have to wait up to 15 days for my money to get paid back into my account with Uber stating it's McDonald's that will need to be chased up for money.

The driver had my Uber address and was texting in the app in Spanish. I had written specific instructions which they disregarded. It was delivered to another building. Never got the meals. Will NEVER use them again.

Uber eats is a joke. They would not hire me and I desperately need a job to support my family. I don't see how they stay in business if they won't give someone a chance to provide for their family. I will never use this company ever.

I strictly use this app only to find what I want to eat, then I just call the restaurant and go pick it up. No fees, no tipping 2-3 different people. I honestly can't believe people use any of these types of apps.

This is what happened to me. I had a $50.00 Uber Eats card. My order value was around $62.00. When I used the card it consumed all the money ($50.00) and the system failed to place the order. I called the customer service, person on the was keep on talking and never wanted to listen. Finally I was told I will have to 3 to 5 hours for them to resolve the issue by refreshing my payment method. So far I have not seen any sign of money coming into my account. Stay away from this company.

While I've been ordering from Uber the delivery service is extremely poor and they don't really care. I'm a regular customer and they don't have any drivers to deliver the food. 2 hours to deliver and continuous changing the arrival time clearly states the something is definitely wrong with their service. They are price gauging with unreliable delivery times. I will never order again.

Literally ruined our night last night as we ordered food around 7:30 PM and they said a driver was on the way, went through 3 drivers leaving the restaurant or just not picking up the order. I called the restaurant and another driver came and we thought it was ok, I waited outside with my pet duck for a half hour and called the restaurant back and apparently Uber eats ended up not taking our order again. We didn't get to eat until 10PM because we had to go get the food ourselves. With my health I can't stay up late so I barely could eat anything before falling asleep...