Uber Eats

Cancelled order within 1 second due to them not honoring their $40 off promotion and still got charged for order because the merchant has automatic order acceptance. Uber tried telling me the order was already being made although that's not even humanly possible. A Canadian class action suit needs to be brought before the courts against them on their cancellation policy. This company is a scam.

I ordered from Qdoba because uber eats said delivery would be free if I spent a certain amount. Come to find out that was not and I was charged full price. Didn't realize it until order was placed. Canceled immediately and was still charged $40! Customer service is a joke! They claim its in their policy and can't refund my money. Never again will I use Uber Eats. Stay away! Scam artists.

My first time doing Uber eats and I already hate it! They have promotion for new drivers, stated you will receive the promotion money once the 75 deliveries are completed. Completed the deliveries and received nothing. Called support team they don't see it in their end door dash is better in my opinion! I have been doing door dash for years and every time they promote a promotion and I complete it. It was in my account quickly! I also think Uber sends you out far for little pay!

Terrible customer service, driver canceled my order at the last minute and we can no longer receive the food I ordered because the menu is not available. When I called to complain they refused to even offer a $5 credit to want to use them again.

Terrible customer service. I wanted to cancel an order almost immediately after I made it. The restaurant advised me they couldn't do it and I'd have to call Uber Eats. The agent I spoke with when I called gave me completely incorrect information about how I should proceed (which basically resulted in me being unable to cancel the order at all). I then found it almost impossible to raise a complaint about this, the app only gives you options to complain about the food or the delivery driver, neither of whom were at fault. If I had been told that what I wanted to do was not possible by the agent I spoke with due to policy of whatever - ok but to essentially lie to get me off the phone is really shocking customer service.

I have been using this service for over 2 yrs. As of recent, I've moved to a basement suite and have put explicit instructions where to deliver the order, despite seeing that the drive read the text, they keep on missing my orders or leaving at my landlords door. I've asked them to text me when near but not mssgs. I am not sure how Uber eats vets their drivers & training they receive. 3 of my last 5 orders never arrived. 1 was diverted to somewhere else. I've moved to door dash. They have a better tracking system and send a picture when delivered and are able to follow instructions. I have deleted my Uber eats app. Never again

Normally am not a Karen, but this last order drove me insane. I paid $30 for food that I never received, and then never received a full refund. Super unhelpful, especially since I'm a broke college student.

I got an error while placing an order with ubereats, they are not able to resolve until now. Customer care is awful, i never seen this in my life. They are not understanding the question and not able to look into the issue, make people wait on call for so much time without having any solution.I dont know how this company is working, need to shut down

Instead of delivering our lunch the driver telephoned to shout at us and tell us he'd put it in the bin. All complaints are met with automated replies and 'bots. If you telephone, a 'bot answers and tells you you're not important enough to bother answering the phone to. If you tweet, a bot promises to look into it and asks for a DM which is answered similarly abysmally by another 'bot. I'm going to take them to the Small Claims Court and expect they will send K9 to defend their case. Just avoid these parasites altogether.

Placed order at 2:45 thru Uber Eats for order at Panera Bread. Received email at 3:54 indicating that order couldn't be delivered. This is suck $#*! service. This was my only meal of the day, and now I don't have time to order something else before attending an event. They sucked up my gift card so I will need to try again. Don't use them.

Multiple pickups by the drivers make more profit to Uber but less customers satisfaction. I have experienced this for the last few times to give Uber the chance to fix this issue with their service but I am so disappointed. The delivery timing keeps going up when you are waiting for the food, and the food gets cold when delivered.

I placed an order for a 10 dollar smoothie and got charged 16.57! They took 4 dollars for "fees" an additional dollar for "delivery fee". This is outrageous. They are a huge scam and waste of money. You're better off picking up the food yourselves than giving money to this useless scam corporation.

Ubereats keeps sending me "deals" through email and I spend who knows how long making the perfect order just for the deal to not work for whatever reason, literally won't even tell me why just that my account isn't eligible or some other bull. Then this weekend I decided to do the uber eats plus or whatever trial to get the $30 discount and the order actually went through, it got all the way to being delivered then it was just cancelled out of nowhere for literally no reason. And now they won't even give me the discount back either. Ridiculous. I'd use doordash over this crap any day, even though they got plenty of their own problems.

Ordered food their driver took our food and Uber eats refused to refund when clear as day the driver took it. Risk using them at your will but companies like this perhaps needs to be taken down a notch #don'tuseubereats

Ordered and did not receive complete order, representative apologized and would only offer refund. Asked why they couldn't deliver missing food and she said nothing we can do. You will receive a refund in 3 to 5 days, so no food and out the money, I could order again and pay another delivery fee, no thanks Uber Eats, just never ordering using the service and will spread the word of how bad service is with this company.

If I could do a minus star for service I'd give multiple. Absolutely disgusting service. Driver left order at the door, did not knock & no notification on the app to state it was on its way or been delivered. Found it outside after an hour to which meals & drinks were ruined. Ended up complaining on their Facebook page as couldn't complain on their app & there is no phone number to call them. Will not be using this service again & will not be recommending this service to anyone. Disgusting Uber Eats. As I can't submit unless I have clicked a star I have given one star but definitely don't deserve that

I spent almost 2 hours asking the guy to confirm my pay, he talked about everything, other then my total amount. Unhelpful. I choose to not support this company now and tell others to not if they don't want to help.

I made it order they came out $64. Then I cancel because I noticed the address was incorrect. Re-Ordered the same order from the same exact restaurant. Was charged $20 extra and denied a refund for the first exact order that I only had to change the address on Call customer service let them know no food was lost. I just change the address and they said they could not help me and kept my money. I paid $150 for wings fries and a sandwich. Horrible customer service I'm a single father on Social Security and they just took half my check. I also gave a 13% tip.

Uber Eats continues to use a bait and switch tactic with its estimated wait times to lure customers into making an order. Then, when you place the order, the wait time significantly increases. Of course that's annoying, but when you try to cancel the order because it's going to take 20-40 minutes longer than advertised, they won't let you without a cancelation fee. The customer service rep told me they would charge me $15 to cancel a $20 order. How is this even legal? Is false advertisement and entrapment. How long until they have a huge lawsuit on their hands?

I switched to Door Dash tonight. What a difference! They were 10 minutes faster than the estimated wait time AND cheaper than Uber Eats!

After being charged $15 fees for what was supposed to be free delivery, then waiting and hour and twenty minutes for my $80 meal, Uber canceled my order without even notifying me. I had to initiate a chat about the delay. Supposedly the driver dropped my food. To top it off, they aren't crediting me the entire bill. I will never, ever, ever use Uber eats again and I warn anyone who is thinking about using them. Ridiculous!

Used Uber Eats last night for food to be delivered from a restaurant a 5 minute walk away. Unfortunately it took Wieslaw 20 minutes by car to deliver it. Apparently he was dropping off several other meals on the way. This delay in our delivery made our $70 meal cold soggy and inedible. We paid our delivery fee in good faith that our meal would be delivered in reasonable time, 20 minutes is not reasonable. We will definitely think twice about using Uber Eats again and wasting another $70 worth of food.

Beware of Uber Eats. I reviewed the bill, added a tip, and ensured the total amount. Yet my credit card was charged a tip on top of the total amount ( that already included the tip.) Sneakily the email receipt received stated that the added tip ( mentioned as an authorization hold) will be dropped off in a few business days. 3 months Later it's still on my credit card. And customer service has the cheek to tell me that I have been charged a tip separately and I didn't pay it in the total amount. And customer service totally denied the statement in the email where it said the authorization hold will fall off. This a typical situation where the vendor is making a fool out of you from both sides. Customer service just kept going round and round the bush, disconnecting the chat without hearing what I had to say. And kept transferring me. In short no resolution. What sneaks, liars and cheats. BEWARE!

On May 2nd I bought food from Uber Eats and use my promotion codes 2 as a matter of fact. When my order was completed I noticed that they had took the whole $38.19 out of my account and never applied my discounts. I shopped at two different stores which should applied two different discounts because I did not reach out to them in time because I didn't catch it they denied me of getting $11.59 getting my money back. But in the app there is no # for customers unless you ask someone or Google it. I will never use Uber Eats again!