Uber Eats

They keep raising there fees while there service is getting worse. There is like 3-4 separate fees. The drivers are underpaid that's why there is never any around. That makes the food sit there for long amounts of time. I live in Miami, there shouldn't be a shortage of drivers but there is a massive one in the past week I've had my order cancelled 3 times for lack of drivers, I ordered it today and it took 2.5 hours for pdq to come- estimated delivery was 15-20 minutes

I have been using uber eats for almost a year. To this date I have never received an order in full and correct. Always missing items or completely wrong items. I will be indefinitely unistalling the app to not have to use this headache of a service again.
Definitely DO NOT recommend using such a trash service especially when they want you to pay in full but play hell getting your refund when it's the service provider fault. 1 star because I'm forced to pick atleast 1

I made a purchase on 8/10/2023. The store had a promo and gave a discount of $7.23
However I was charged the full amount. I went online to chat to get this corrected. After a lengthy chat I was told that since I waited over 48 hours to alert them, there was nothing they could do and "thanked me for my understanding" and ended the chat. There is no phone number to call that will allow me to speak with a human to resolve this. I am canceling my Uber One and going to another restaurant delivery service. Getting this resolved is taking up way more time than the $7.23 is worth. What a horrible way to run a business.

I always order from hooters and they have bags glues and stapled closed. Driver dropped order off at door bags was open with flys in the bag total unexpected called Uber eats and they want to return money in 3-5 day …who family waiting to eat…not a good look

Ordered for the first time. Never received. Had to fight with them to get my monies back. Then they wanted to credit the delivery fee (20.00) finally got that reimbursed. And I gave a tip ( 5.00), and cannot get that back. This is the first and last time I use them. What a lousy way to run a business. No customer service and it cost me $5.00 to get screwed. I guess live and learn

The food came back unsealed and half empty so they asked me to describe the issue. I did, there was no mandatory option to upload any pic so I haven't taken any pic. 10 hours later they came back and asked for pic. Honestly who would keep unsafe food out in open. I didn't expect them to ask evidence, I didn't even ask for refund, I just gave the feedback on how it was delivered.

The company has zero care for your food order. Will happily tell you it's int be way for hours before suddenly cancelling.

No accountability for drivers just $#*!ing off and cancelling mid delivery. No funxtiinal customer support service. Just a few people that tactically avoid contact with customers by ignoring their messages and lying and saying goodbye.

Terrible terrible service. Highly recommend to avoid it.

This company does not deserve your money based on the way it treats it's customers and service.

I had to ask at one point are you there. She said yes we are looking into your order. By time she did it was to late because the driver was on there way. I told them this is your fault because you took so long. I waited 20 minutes by time the tried to cancel. The soup was 8.75. But the charge me 16.20 for the soup. Online the price was actually 7.74. It was like they charge me 2 soups but as you can see I underlined the price of the soup.

I ordered chick fil a from Uber eats. Ice brew, 12 ct nugget and large fruit. Driver walks in drink and bag. Bag had my receipt printed by chick fil a in the outside. Driver leaves no fruit in the bag although receipt says what I ordered. Called Uber eats they said nothing they can do. I don't qualify for a refund. Call chick fil a manager says yes man your fruit is sitting here driver didn't pick it up. Manager proceeds to say we don't pack cold food with hot food. So Uber blocked me from a refund but I didn't get my food. Chick fil a manager says they have a notebook filled with food left by Uber. That's disturbing. Uber eats took my money didn't deliver my food and I payed $10 for large fruit I never received. What the hell. Time for a class action law suit against Uber eats. Anyone else have these issues. I'm going to post on all social media for a class action law suit.

Customer service for Uber is nonexistent when something happens on their system the most you'll get is $10 back even if it's a complete screwup in your entire food is damaged destroyed or you didn't get it I've had nothing but issues with customer service and Uber it's absolutely disgusting I've been ordering here for years and they permanently lost my business now after the last time. Their app was glitchy I Was late night browsing somehow it placed a order for the morning which I would never do when I woke up I had no confirmation no delivery call nothing I found a bunch of cold damaged food on my step resulting in a $56 charge on my card and they said since I received the food cold and damaged no refunds can be made. Are you kidding me?! I'll do my business with Skip from now on because that is repulsive because at least they have some form of customer care and accountability! Your company won't last Uber. Despicable.

I placed an order it said error unable to process at this time.I immediately hit cancel to reorder they charged. Me the entire order 45.when the order wasn't even placed minute prior.not a cancelation fee...The entire order!.Not to mention i have been a very loyal customer.that always gave good tips.and great reviews

I 100% agree that company is a wreck and do not care at all about customers. Their app is old and not functional and they don't care if you do not have your refund. You cannot reach nobody for help. I will take off their application right away. One advice: run away from them!

We not ever using Uber eats again...Uber too! They've lost my business. They send email promos that you can't even use. I deleted my credit card and the app from my phone. My family and I will be using Lyft and Door Dash from now on.

They designed their app to blame businesses for not being done making your order in time and delaying getting your order to you in a timely manner. Uber Eats is a scam and we allow them to keep it up because of laziness.

I scheduled and paid for a delivery from a restaurant and have not received either a confirmation of my order or a credit card receipt. This is awful. There is no record of my order on their website or with using the app. There is NO WAY to get in touch with Uber Eats! You are thrown into the Help page with canned answers complete with a non-working Chat function. I can't even cancel my order because there is no record of the order. And they have my credit card number. Outrageous.

Received an Uber Eats voucher and have not been able to use it. There is also no phone number to help me resolve the problem. I have been messaging a number of different individuals over a period of days who have not been helpful. Do NOT use the Uber Eats voucher. Not worth the trouble.

I went back and forth via email for half a day trying my very best to express my dismay with the delivery driver and the meal. I went into great detail and was very clear about what I wanted in return for my troubles. The CS agent was abominable. I will never use UberEATS again and told them so. Please don't make my mistake. No need--use a different service! You'll thank me later. :)

UberEats has the worst customer service I've ever experienced.

They continue to mess up their deliver orders; I constantly receive the wrong order.

I have photos to prove that the order was not mine.

When I speak with their agents over chat, they provide automated messages saying that they're "looking into a resolution".

I went through two "chat agents" since they abruptly cancel chats without a resolution, and the third agent that I try to get in touch with cancels the chat before even trying to help.

They refuse to provide me with a refund, because they say that I've complained about too many orders when in fact it's THEIR FAULT for not checking to ensure that the correct order is delivered.

I finally had to call them directly to complain in order to get a refund.

I want nothing to do with Uber at this time, and will be changing both deliver and transportation services.

Never doing business with UberEats again.

Every time I've ordered through Uber Eats my food has been so late(normally 2.5 to 3 hours after placing order) or hasn't shown up. I'm basically throwing my money into a firepit, so I suggest anyone to use literally any other platform because Uber will take your money and give you a proverbial flip off for asking they uphold their end of the service/deal. My photos are in Spanish because I was in Guatemala, but I had asked multiple times to cancel my order after I waited three hours for it and Uber ignored my requests and the food arrived four hours after I placed my order.

How dare you as a company continue to try and push on trying to ignore and to dismiss sexual assault! It's Nadia from the jump when you were the first company to create a Car Sevice that was for individualistic people. What part of violating someone's rice, and then ignoring them does it for you? Because you really have to be on some $#*! to really think that that was OK. I manifest did you guys get the justice that you deserve and replace with a company that will actually understand how common sense works

So I ordered a meal that came very late, later than the latest delivery time displayed. I was given a coupon by the restaurant to avoid a bad review. When I went back some days or weeks later I couldn't find the coupon so I reached out to customer service for help locating it and instead they responded with an entirely different answer from what I was asking for. I didn't ask for a refund so why were they talking about being unable to provide a refund? I clarified and didn't get a response till almost midnight. I hate stress so I deleted the app and went for GRUBHUB. Thank God for alternatives. My order arrived within the expected time too!

Every other order from Uber Eats is jacked up. Tonight I ordered Lobster and crab legs. Guess what? No crab legs, and Uber thinks a $2 Uber cash credit fixes it? BS! Can't talk to anyone, everything is bot generated responses. So FU to the customer who paid $150+ for dinner and we have to plot a freaking lobster so we both get to eat. DONE WITH UBER EATS

If you would like to get free food at the expense of customers, work for Uber Eats delivery. That's what happened to me. Driver claimed to not be able to reach me through phone call. I'm sick so I had DND on for calls. Instead of TEXTING me, because that's an option as well, he cancelled the order after picking it up. So now he keeps my food and I suffer the inconvenience of finding something else to eat after waiting over an hour. I've also had Uber Eats delivery drivers correctly deliver my order no problem. So it cannot be that hard to find my place. Was sent a refund that will take DAYS to apply to my credit card if they even actually send it.