Uber Eats

I'm Pregnant and I ordered food for my family from Taco Bell. My family got their food, I did not. My chicken quesadilla, nacho fries and side of guacamole were missing. I tried to call the Uber driver and tried texting and got some lame auto response. When I called Taco Bell they threw the Uber driver under the Bus and said it was his fault. I disagree it's Taco Bell's and the Uber Eats driver for not checking the order. My mother gave up her whole meal so I could eat. Never again ordering anything that an Uber driver has to deliver. They suck!

When I ordered, their website placed the order twice to the same restaurant within a span of 5 minutes. When I saw both my orders being prepared on the website, I cancelled one order immediately. My order total was 25 and they charged me a cancellation fee of 18 and sent me the receipt. I was totally surprised that without my fault, they charged me the cancellation. No logic of how can I order the same thing to the same restaurant twice at the same time. It's so frustrating that they do not have any support on their website. Never going to user Uber Eats again. Stay away from them

Everything you order from Uber eats is a few dollars more than what you would pay at any of their restaurants they claim to save you money by getting their subscription but instead charge the difference to the amount that the restaurant charges vs what they charge! It's a complete scam!

We called customer service we were hung up on we didn't get all of are food and we were issued a "refund" after 2 hours on the phone for less than it cost to get the food and when we were understandably upset we were told in no uncertain terms to $#*! right off the driver was very nice but everything else about this company is horrible do not order from Uber eats unless you are planning on getting scammed

Why I gpt to tip 1st and I don't see how quickly you gonna get here they pay yall anyway...earn your tip...and uber eats make them earn there tip...ask me to tip after I get my service...just like at a restaurant

I delivered a triple order with an estimated cost of $20. I had to wait 10-15 minutes for chipotle to make the first two orders and after finally receiving the orders I proceeded next door to the chiles to pick up the last order. I then delivered said orders on time and as directed by the customers. After completion my tip was removed and my $20 order became $9. I screenshot this to have proof. A couple hours later it had been changed on the app that I received the full tip when I never received $11 of it. I also took a screenshot of this. This was not warranted. I am a diamond status driver with 100% satisfaction rate. I contacted support through live chat in regards to this and was continuously transferred to a "more capable agent." I then attempted to call and speak to someone over the phone but was placed on hold for over 20 minutes before the agent hung up on me without saying a word. Uber treats their drivers like complete trash and are not afraid to cover up stuff they should be correcting. As if underpaying the drivers is not bad enough but u go and commit a fraudulent act like this? It's revolting.

I've been delivering food for UberEATS for a couple of months now after losing my job. Their pay is horrible. They pay us below minimum wage meanwhile they charge customers really high fees and pay us peanuts. I don't know how what they do is even legal in America. They should be sued for their illegal practices they screw everyone over the driver, the customer, and they're the only ones profiting. Don't work for them, or order food from them. I really hope they get sued.

UberEats was unable to find a driver (not our fault), so after several delays and not receiving food, we cancelled order. I was told that there is nothing you can do after 5 mins. Why would I cancel the order if I was getting my food? And how would I know that within 5 minutes. Our kids were waiting to eat and this wasnt a cheap order. I have reached out both via e mail and chat with failed attempts for resolution! Not only did you take our money, make us wait on our food, but you did not have a driver to pick up our food (false advertisement), and now through my several attempts for resolution, you are stating that it is not possible after 5 minutes. This does not even make any sense! Why would I cancel my order if I was getting it? And how would I know that in 5 minutes? Being a loyal customer, I think this is a very poor way of handling business.

Order for a work breakfast, delivered someone else's food to us. re-ordered, never got food. Called uber both times, after an long wait and non stop being put on hold, told they couldn't refund the second $125 to the account because of the previous refund. They messed up and don't want to give us back our money. I disputed it with the bank and got the refund that way. Never using UBER again.

I'm trying to open a new businesses Acount with Uber eats for over a month and for some reason nobody is able to help me. Every time I called Customer Service it's so loud in the background. I can't understand what you're saying and broken. English asked to speak to a supervisor or a manager or somebody higher. I was told that they're not available at this time left phone numbers to call me back I got 0 phone calls back very disappointed with Uber eats not only I'm not going to pursue this account. I'm also going to cancel my other accounts I have with them and move with other platforms.

I encountered issues while placing my order, which prevented it from going through. Consequently, I had to cancel my order and contact the restaurant, opting to pick it up in person. Although the app displayed a message indicating that the order was successfully canceled, I have been charged the full price for my order. This situation seems illogical as I had to cancel due to issues with the application, and now I am facing the full charge. This experience feels like scam!

The customer service at Uber eats is the worst I've ever had to deal with. Whether it's them not willing to cancel my order because the order was going to take seven hours to be delivered, not delivering my order to the correct house or just recently putting my order on a Windowsill which fell behind my bushes and then I too fell in the bushes while trying to get the food. They weren't willing to credit me back my credit card for this and kept trying to just give me a $15 Uber eats credit when I told them I know longer want to use their services anymore. They are extremely overpriced and everything you order on the app is twice as much than in the actual store. Not worth your time nor money

I placed an order and then needed to change the payment information and then immediately ordered it again and so I was charged twice. The support person said that they could not refund me, and when I was asked for a corporate email, they said "I've already explained this, I am going to close the chat to make way for other customers". So upsetting!

Uber eats needs to make all purchases with PIN numbers. There are too many customers lying saying they never received their orders to receive their money back. I deliver for Uber eats and I make sure all food is delivered. However, I've been lied on twice. Then, Uber eats needs to pay more. We make barely nothing riding around all day. The trips are very low priced and to end up being lied on. SMH

I was in the middle of moving and we ordered subs that came to about $60 because there were a few of us and we waited and waited. When my daughter called them they said it had been to delivered to people standing outside our building and then wouldn't refund our money! They either don't deliver to the right place or you get something you didn't order. That happened to my daughter. Horrible service, customer service and over company.

I placed an order and immediately tried to cancel to revise my payment, according to the app I can cancel until a delivery person is dispatched. After going in circles on the app with the live help I was told I couldn't cancel or I would be charged. I then called and was talked over top of by the associate with no resolve after again explaining this was just placed. The associate was rude and demeaning, there was also no place to review the company itself! I will not use Uber eats again!

Horrible experience, the driver delivered someone else's order, I was able to give the wrong order to the driver but he did not have mine. After contacting uber eats support I was told they couldn't give me a refund or do anything for me, so I am supposed to be ok with not only not getting my food but loose $54 for the order because their system wouldn't allow them to refund me the money. Never have I dealt with a major company that did nothing to help and make me hold.

Ordered some food and paid extra for direct delivery. After like 30 mins checked just to see that the drivers has multiple stops along the way (they don't even try to hide it!)
Driver never replied to the txt and it is virtually impossible to get real customer support
This is the second time in a row it happens hence the believe this is a scam

I placed an order and cancelled immediately. I'd made a mistake. I immediately placed a corrected order. The next day I got an email saying they were charging the full amount. So I paid for the cancelled order in full. This amounts to theft. They should have just delivered the order if they were going to charge for it. You can't just charge people and not give them anything. They are deceitful. Customer service was rude and thanked me for my input, but ultimately said, yes, we are going to keep your money even though you got nothing.

Uber Eats enticed me to use them with a promise of 40% discount, I was then billed without any discount!
I then reported this to Uber Eats who said minimum basket total wasn't met!
This was because items ordered were not available!
I never would have shopped in this way had it not been for the promised 40% discount!
Uber Eats refusing to honour the promised discount!
Shame on you UBER Eats!
I will never ever use you again!
Disgusting!

I placed an order for food with Uber eats. I applied a promo for $30 off order. I was billed for the entire amount. The promo was not applied. I sent them a request for resolution and received no answer. This will be my last use of uber, period! In the future I will use Lyft or Favor.

So today. After an hour wait. I checked my app and it said delivered. No food. I called support. The driver did not wait, ring door bell, call, take photo of delivery. Nothing. Uber just said 'sorry' and refunded my money, but i wasted hour waiting for food and my family is hungry. This is like the 4ith or 5th time. I am done with uber eats.

They deserve less than 1 star. My 12yr old daughter and 13yr old son ordered food. The driver was aggressive in his text messages to them, demanding the PIN number via text but was NO where in our area. They sent the pin via text and next thing you know it says delivered. He never answered so we could find out where he delivered their food to. Uber eats customer service is TRASH…. So now my kids are out of money they worked for. Guess they had to learn the hard way that some businesses have horrible service and will steal from you. None of us will use Uber eats ever again