Uber Eats

Driver left my order of 33.00 in a different address, I called support to report the incident and the phone giving number was not working. I was able to email support, but they were NOT too helpful! They argued that the driver tried to contact me, but I never received a call. I didn't get my order nor my money back! The worse experience ever!

I ordered from a restaurant and after 3 drivers went and did not pick up my order I called uber eats the restaurant was closed the whole time but they did not want to refund my money. They were extremely rude to me hung up on me I will never order from them again. I asked to be transferred to a manager and they said there were not any managers to talk to. Worst experience ever!

Ordered off lunch menu. I waited an hour. Uber eats picked up order, gets 5 mins from my house and then cancelled the order. Now the lunch menu is over for that restaurant. If I want to reorder the same exact food it will cost me $92, compared to my original order of $49. Sure it will be larger portions, but I don't need large portions for my lunch and go out of town tomorrow, so leftover's aren't an option either. Just really sucks. Uber headquarters from India called to tell me the order was canceled and I explained my side and he literally said "you will have to contact customer service, bye bye" (with an extremely rude annoying tone) and then hung up on me.

I used to only use Uber eats, but I am going to try out some of the other services and see how they are.

Do NOT use this app by all means. It does not update the location and when you order it sends the order to another location. And if YOU cancel the order you don't get a refund. Horrible app. Please do not use this app!

There has been multiple times that I either did not receive my correct order or received a completely wrong order and when I reached out to Uber eats they ignored me other then saying, sorry your order is not eligible for a refund.

I noticed that I was not getting restaurant rewards for being making x number of orders of a certain price. I called Uber Eats, not only are they no longer handling rewards, despite it still being advertised on their app, but the refuse to tell me who is handling the administration of said rewards. They said there is no recourse for me with them to get the missing rewards granted to me. Uber Eats used to be great, but apparently they do not care about their customers at all anymore. I canceled immediately and will never use their delivery or ride share service again!

I deleted this app and will never use this service again. I recently needed to cancel an order and went through the process. The app and Uber never disclosed that at the point in my order I would not receive any sort of refund. If I had known this or was informed in the order cancellation process I would have never canceled the order. I've now paid for food that is no longer getting delivered to me. Who would want that out of a food delivery service? That's not ethical. I would understand if I had been warned beforehand about this charge during to cancellation order process but instead found this out after the fact. The customer service team gave me some awesome cookie cutter responses about reaching out to support when cancelling an order in the future. Why have the option to do it yourself in the app if best practice is to reach out to their team? I'd be careful with this one. Use DoorDash or Favor, I've never had this issue with them. Zero stars

Uber eats has policies in place that allow drivers to make more then one stop, so the time it takes for you to get your food is really long, took almost an hour tonight for my food and it was cold, but Uber Eats rerefused to do anything about it, said they had policies in place that would not allow them to even give me a partial refund. The money they make is way more important then the customers paying their bills. If I was at a restaurant and my was brought to me cold, they would bring me hot food to replace it or refund my money.

The best business to call when it's late at night or early in the morning when you are hungry or starving. I didn't want to get dressed and I didn't feel like leaving and driving anywhere, so i called and made my order and the food was delivered within 20 minutes and still warm. I definitely will call and order again..

I have back issues so it can be hard to get out sometimes, UberEATS charges me a reasonable amount to have an immense variety of food that is really chosen from mostly restaurants of quality. Very happy.

I ordered fish with mashed potatoes, I got fish with fries, I ordered tartar sauce, didn't get it. I ordered a salad, didn't get it. I ordered cheesecake, got carrot cake. Like I said, I paid $42.00,they are refunding me $14.00 and basically a, " move along text". I will not order from them again. I knew there was a reason I haven't ordered from them in awhile, I guess I forgot how they bad they were. Never again.

Driver could not be reached to verify if she dropped off the food or not. We couldn't find the food anywhere. Also she was an hour late when she finally 'completed the order'. Very disappointed. Even the customer care people wouldn't even respond to me asking them how to rate. They did refund me tho. Never again!

Uber is robbery company. They stole the tips of Uber delivery drivers. Most of the time, the customer writes to the driver that I will send you a good tip, but the driver will not receive any tip money from Uber. They are stealing the driver tips very openly. Why should they interfere in the tips? Tips is a personal thing. Uber have the worst and shameful system. It's really shame for them. Government should investigate properly.

You order your food and half the time stuff is missing then when you complain they say order was delivered complete then ita hassle to get your money back iam disabled that's why I order through uber then they have the nerve to say go to restaurant to pick up missing order or we will refund items iam disabled cant go and iam hungry want my meal. Then I have to re order not right uber really sucks and they own most of the other delivery companies so you can't win

This is the biggest scammers They will send you email with promos and there promos at check out wont work,
They charge to dodgy Service charges of 10 - 15$ on your 10$ order and give you 0$ free delivery where ordering from restaurants cost you - 5$ or less to get it delivered
They Hike up the prices on their apps dodgy scammers strategies which only work on kids.
I will add photoes of there scams as well
Me placing an order
They cancelling the promo code when i called them
They putting me on hold for 1 hr hanging up the call
Then there auto machine not recognizing my number.

If you use Uber eats, made sure that you understand that if there is a problem, it is the restaurant's fault. If you call the restaurant, it is Uber eats fault. Uber just randomly cancelled an order. I re-submitted the order, and it went through. Uber eats says refund in 3-5 business days. Why was the order cancelled? You have not been reading! It was the restaurant's fault. I expect better, Uber.

If you want to feed a dirty $#*! at the expense of your own wallet this is the app to do it through. And don't expect a refund when that jigaboo takes off with your food. Uber won't do $#*! for you.

As a Uber eats driver the poor pay is a reason drivers are less motivated. It's ridiculous on Uber eats end. Now they have a section showing driver acceptance rates and cancel rates. Yes drivers cancel orders when we're expected to wait long times for an order we're only going to make $8 driving 9 miles. It's not worth it to take these orders. There have been times I've accepted an order, drive to the restaurant, and the restaurant has the front door locked and expect me to wait in the drive through. Ff$#*! that. If Uber wants it's drivers to care and accept all order request, pay us well. Stop paying dog $#*!.

Uber eats is a joke! Never order from them. Every time I order my order take over an hour never sooner even if it says it will only take 20 minutes never under an hour! I ordered tonight and the driver picked up my order and then canceled it so they just have my food. I was refunded but I waited over an hour with no contact from the driver at all! This company is terrible and needs to make major improvements!

My mother placed an order for 152.89 cents through Uber eats and canceled as delivery times were unsatisfactory, app shows cancelled so my mom thought it's done. She ordered some place else. 2 days later she sees two charges on credit card statements, called Uber eats, they blame my mother for not calling earlier, neither did they send any receipt, for my mom to know she was charged. Bottom line very poor customer service, not willing to listen and satisfy a customer. Unless, we consumers start using alternatives do these companies realize, customer satisfaction is of upmost importance and profits come secondary…, after this experience our family and friends are boycotting Uber eats! Hope you all will after this horrible experience with a senior citizen. Unfairly charged

My husband and I ordered food with Uber and canceled within 3 minutes because of all the fees. We called the restaurant and placed the same order with them & picked up. My husband checked his account and Uber eats still charged my husband the food amount stating that the restaurant had started the order. First, that's not a problem because we still got the food. Second, uber said it would be 90 mins before our food arrived, so our food was going sit there for an hour before we got it? When I called to get our refund, they denied it. Just make sure you are aware of all the fees & you will pay if you cancel! We will not ever use Uber Eats!

On Wednesday Sept 21 I placed a delivered order with Jack In The Box for $31.21 and the delivery was cancelled by Uber. I have tried contacting Uber Eats and am getting the perennial run around. My advice to you is use Door Dash and not Uber Eats. Your order won't get cancelled.

I have pretty much stopped using Uber Eats. I may stop using Uber all together. My husband made an Uber Eats order, forgot to check the address, and ordered. I immediately tried to change the address. It would not let me. I decided to cancel. This is probably two minutes after I ordered. They charged me $38 inconvenience fee due to the hardship of the restaurant and driver. TWO MINUTES IN! I immediately contacted them on chat. No other way to contact them. They basically ended the chat. Worst customer service ever. Uber is the worst. Door Dash is perfect. So accommodating. Lyft is also. No more Uber for me!