Uber Eats

Our food arrived soggy and completely inedible. They refused to refund a $70 meal that we only ordered because we have sick kids and can't grab food. They offered a $10 gift card which will not feed a family of 4. Will never be using this app again and will be Issuing a bbb report

I mainly do Uber eats for extra money on the side, I like DoorDash better due to Uber eats sending you to restaurants that are closed or permanently closed and only giving you $3 for a $21+ order. They take forever when it comes to customer service/getting help. Recently I did delivers all night and when I went to cash out, it wouldn't let me. They told me I have a hold on my account bc of not delivering my deliveries when I know that I delivered every single one.
I'm wondering if a customer lied or what but they should be able to see my driving/me msging my customers telling them that I delivered their food. It's annoying because I can't get all my hard work/earned money and have to wait for this process for them to go everything which will take forever. I would've just saved my gas and not done any deliveries. DoorDash doesn't have this problem and they will give you at least half of the trip if the restaurant is closed/if the customer cancels. I'll be switching back to DD.

Ordered meal, Uber said it was received and that it was being processed, then 20 minutes later a driver was assigned, nothing, then another driver was assigned, nothing, final a third who called me and told me the restaurant was closed. Uber lied saying the restaurant had the order and was working on it. How can a business be that bad. Going back to Door Dash, there bad, but at least the restaurants exist

Worst customer service! I ordered food last night to the same place that I've ordered with them in the past. Including the extra charge for faster delivery, and the tip for the driver, the driver canceled my order after picking it up from the restaurant which they never returned the food, cleaning they couldn't find me. I never got my money back not the whole thing the driver not only kept my tip, but also my food and I got charged for it. I proceeded to call Uber eats who basically told me there's nothing they can do about it like I said, worst customer service, and I will never order from them again buyer beware.

I made the mistake of buying a friend a $100 Uber Eats + gift card, directly from Uber.com. Uber refused to honor the card, and refuses to refund the money! Thieves! Please join me in a Boycott of this crooked company.

Happened several times that an UberEat driver picked up my order from the store but never delivered it to me. Not sure if the drivers were so hungry at that moment and decided to eat my food or something else happened but I never got any updates from them. UberEats need to make sure its drivers are reliable.
They do not have a good customer service either. If you call them, you are being directed to their app and their app is not that easy to work on your issues in.

Nothing more to say except uber is a rip off uber eats is another level of $#*!. Ordered shawerma from shawerma vegas- hint- disgusting- and a side of fries, charged 15 usd received the disgusting fries but not the disgusting shawerma so literally paid $15 for awful fries

My food was supposed to arrive at 5:05, and the delivery person was on a bike according my order confirmation. I asked about the bike to the chat person. I was not given clear information, He said they can't confirm what travel merhon drivers had as I explained that I lived miles from the restaurant. Finally after waiting over an hour for food, I got a refund at 5:20 when the delivery person hadn't made it to pick up my food.

I ordered from Wendy's on Uber Eats on September 2,2023. At 5:43 pm. the app said it was delivered by Jagdeep. But it was not delivered to my residence. I am getting a refund from Uber of the total of the order but not the drivers tip which he does not deserve. We went to Wendy's and they replaced the order even though it was not their fault we did not get our order.

Received a $50 Uber Eats gift card from a friend. Decided to try it out. Ordered two pizzas from Papa Johns, one for $18 and one for $14. Uber Eats charged me $69.60 and I had to go pick up the pizzas myself. I don't expect to ever use Uber Eats again.

They should be ashamed of themselves. I ordered for the first time... was nervous... the lady that delivered was awesome. I ordered again the next day. Wow! The boy was terrible. Rude, didn't show up. Called to say they were out of food and hung up on me. I will go qith another delivery company. Never again

They sent me promo coupon due to recent uber driver services a few times, which I ignored. Today they sent me again saying it's the last chance. So I tried and ordered with the promo coupon provided. It seemed applied successfully, however, when they send me the receipt, the promo coupon actually did not applied to the balance. Besides the extra services fees, delivery fees, the cost is almost 50% higher than I just order and pick up from the restaurant nearby. I was able to use chat function to ask help from a customer service, he claimed that he adjusted and refund the portion related to the promo code, and would send me an email. But I never received the email. While chatting with him, he abrupted ended the chat. When I try to chat again, found the chat function on my account was disabled. It's a very disappointing experience. Hope just never tried and may never try again.

I ordered this past Friday (City BBQ-Capital Blvd) not realizing they closed 20 minutes after I placed my order and the food was dry and tasteless. I feed it to my dogs. The only thing that was fresh/good was the side salad. I called the restaurant but they had already closed. I then decided to reach out to Uber Eats for a refund of everything minus the fresh salad. I wasn't thinking about pics at the time but I should've taken some of that dry meat and old Mac and Cheese before serving the dogs. Uber Eats decided not to reimburse me. If I would have realized it so.close to closing time I would have NEVER chose to order from that particular restaurant and chose another. I will NEVER order from this service ever again! Be mindful of closing times of these restaurants because the quality you may receive will be subpar or just down right awful!

Cas Johnson a delivery person in Houston Tx delivered food to a person at an apartment community. Persons in the office gave her directions on where to take the food and she told us she did not have time to deliver their food and left in sitting unattended in a lobby area.

Will steal your money and refuse to return it. Items where never sent by store, which they can confirm they never sent but uber still refuses to issue a refund for items

If I could give them 0 stars I would. It's not worth the money, lack of customer service. Just go pick your food up. The drivers are not held accountable. Customer service does not care about your business.

I responded to a promotion and had just about the worst experience possible. Just about every item in the order was wrong! They were not only not what I ordered, but they were NOT the substitutes I agreed to. The "customer service" on the Uber Eats chat was also about the worst ever! This was my first and absolutely last time I will order groceries from them.

Absolutely disgusting company. Everything I order there is something missing and I have to request a refund. I ordered a case of Pepsi max which never arrived. Driver fully aware it was missing when I queried it at the door. I raised it with uber and they refused to redund it because 'I have had too many refunds so they have decided they won't be crediting it on this occassion' I have never lied about the goods missing on any of the orders and they can query the case of Pepsi missing with the driver or the company which they are refusing to do! I have made numerous complaints to them about this and they have refused point blank to accept liability! My uber one membership had also just gone out of my account when this happened. I asked them to refund this as the only order I had used it on for this month was the one they failed to provide. I told them to refund and cancel my account as I do not hand my money over to theives which is basically what they are! They refused this also! So all in all they have stolen from me twice! Absolutely disgusting company and I hope everyone starts to see them for what they are! I am going to raise this with every Ombudsman possible out of principle. They should not get away with stealing from people!

Ordered from one of the local restaurants and half of teh order was burnt so badly that was impossible to eat and had to be binned. Reported to UberEats and the customer services replied on a very resentful tone " you might be expecting a refund or credit" on the food that you paid for but had to bin "but you are not going to get one". That was all, no compassion, no care.

I have been charged twice for the same order. I have been chatting with Uber for over three weeks. It's still not resolved. They won't respond and keep closing the issue. They don't care, they have no accountability and have now stolen money from me.

Worst customer service ever both live chat and phone with rep plus "manager". Seconds after placing our order i was in live chat trying to cancel, the Rep told me i was would still be charged full price if i went forward with the cancellation, this went on for about 30m while still getting notifications saying our canceled order was still being processed. While this was going on being frustrated n all we went to Wendy's, came back to the hotel to see the Applebees order in front of our room ….today i called customer service spoke to an individual and a "manager" to be disappointed… never again will i deal with Uber eats

Ordered pizza and they had it scheduled to be delivered to the wrong address despite having the corrected address on my account. I cancelled my order within 3 minutes of entering it and was charged nearly $50 for the cancelled pizza because the pizza place "already started my order".

I ordered my first order today from Charlie's Cheesesteak. The drivers were great but they didn't know what my order consisted of (didn't show up on their app)so they can't be blamed. The order was for a cheesesteak with cheese sauce and a drink but all I got was the cookie. This is a travesty and an insult to UBER!