Uber Eats

RIPPED OFF and NO Recourse! Absolute Goat-Rope. Yet another business hiding behind COVID-19 for poor customer service. I was overcharged for my order, but have yet to receive a refund. I ordered and paid for two pizzas, but only got one. On top of that, the delivery arrived 35 minutes after the time UberEATS' ‘estimated' time of delivery. To make matters worse, there is ZERO customer support. No call center, no chat... nothing. If/when my refund hits, that App is going in the garbage where it belongs.

I order food through UberEats 2 times and the drivers stole my entire meal. All the Customer Serverice Rep could do was apologize and off me 20%. Please do not use this company the drivers are not trust worthy. Also, their Customer Service Reps suck. I have Ended my membership with them and will no longer order through them.

I ordered from UberEATS and my food was not delivered. It was picked up at the restaurant but not delivered. I contacted Uber and they credited my account the full amount I paid - at first. A few hours later I received an email stating I was being charged $3. For what - who knows. I figured out how to connect with someone (this is difficult as there are no direct contact links on their site) and the first person with whom I chatted basically hung up on me. I stayed on and got another rep - who eventually gave me $3 in Uber credit... So - for not receiving delivery, spending an hour on chat I was charged $3 and then give a measly $3 in Uber credit so I would be forced to use their services again. DO NOT USE UBEREATS - they do not take care of their customers and there are so many other services out there that are customer focused. Shame on Uber.

We ordered from Red Robin at 5:10 and I paid extra to have priority service. They are15 minutes from our house. They said they would arrive at 6:15. The latest it was supposed to arrive was 6:45. After an hour and a half after ordering the update said we were first delivery and they were on their way. They first went farther away from our house and didn't arrive until 7:00. Our order was very cold and we had to reheat it which made it awful. I am getting away from this service as they SUCK! Stay away from Uber Eats. Driver was Gia. We paid over $50.00 for two adult burgers and a child's burger. Insane.

I ordered from a sushi restaurant from uber eat on my computer and monitor the progress for delivering. Waiting for more than an hour, when the driver almost get to my home the driver and the monitor system sudden disappeared and no food delivered. When I contact uber eat rep they cannot help to find where is my food and even cannot find my order from my account. One rep even hang up my phone. So disappoint for Uber eat platform and will never to try it again!

After driving for them they end up deactivating my account due to they said I had 2 accounts open so when I tried to explain that I was locked out of 1 and open up another and they just close it and that it was an honest mistake. They still close my account no understanding or remorse. Some of us try to make an honest pay check. But with that been said I want be ordering from them either. And all my friends and family want either. I see why their review so low.

I ordered a fish sandwich from a location that was a little 15-30 minutes away. When I got my food it was cold and unable to eat. I never received my drink. My bill with tip was $31.00 dollars. I learned a lesson from this; go get my own food and never use Uber again.

Order arrived late and very cold via Uber Eats. Item completely missing as well. Total waste of money, most items went right in the trash. I paid about $52.00 for this?! Went on the Uber Eats app to file a complaint, they sent me an auto message saying they credited my Uber Eats acct for 10 dollars. So 42 dollars for completely cold food that we tossed and a missing item that costs about 5 dollars on the Uber Eats app from Wendys. Big disappointment and we are still hungry! Obviously we do not consider this anywhere close to decent service by Uber Eats.

No customer service. It takes forever to get the food. Everytime I order something I get an ETA and it takes twice as long, driver have so many stops that the food arrives 2 hours later and cold. I rather use Doordarsh. I avoid using uber eats, the only time I use it is when I am craving a restaurant that does not use Doordash

My egg sandwich was delivered 90 minutes after it was made. I complained and customer service wouldn't do anything because they asked for a picture of it TWO DAYS later! How convenient of an excuse. Who keeps a cold inedible sandwich for days?

Placed an order for $99 dollars family pack which had five items and each items has serving for five. One of the items of 5 serving was not delivered and it was acknowledged and was offered credit however not for 5 servings for the missing item which would have all together valued $35 instead only $5 dollars. Very disappointing!

Ordered food 8 pm hoping to get food by 8:45.

Kept promoting service delay from 8:45 to 9 till 9:40
At 9:40 received call ur order is having problem due to driver issues so asked me to reorder as they will cancel my order.

When i asked customer service at 9:40pm where can I order and when will my food arrive his answer was u will get your refund..

We ordered food at 9pm. They kept changing our delivery times, and then the uber driver called me to let me know that he picked up the wrong order so he went back. Then he automatically canceled our order without bringing us food. Worst service ever.

Beware of using their UBEReats gift card scam. I purchased a $100 gift card. My sister is unable to open and use. UBEReats refused to transfer this unopened gift card, so they will be able to keep the $100 free and clear.

I placed and order for Chinese food through uber eats. I did not get my full order which is the restaurants fault. I called the restaurant and they said they did not do my order it must have been from another place. I called uber eats after waiting over 20 minutes to speak to someone they told me that the email I gave them was not the email they used but it was the one they sent all there conformation to. Not only did I not get my full order that I spent 120 on but I was nit told where they for my order from. They took my money no problem. I will never order through uber eats again

Bad. Worse. No caring for drivers. Low base pay. Drivers drive a long distance without any compensation——— we sometimes don't get our tips. In a word. The company is like a parasite

I order from subway they didn't have what I order but still took the order and now I don't have food or my money can't talk to a real person so I didn't get nothing. No customer service on both ends.

I placed an order thru my Whataburger App. They chose Uber Eats. I waited nearly 45 minutes for my order. Then received a text that Uber cancelled the order, that driver never showed up! I had to call Whataburger, then pick up the order myself. Using the Uber Eats tracker I noticed 3 different drivers had been assigned to pickup my order. One of them stole my order. I also put a generous tip for the driver. Uber Eats sketchy. Don't use them.

The food was waiting at the restaurant for 45 minutes and we finally got it ourselves. We called the number available and got a female named "Max" who said there were only Call Centers to contact and we had to pay Uber Eats to pay for the order as well as the tip and they would not refund any of our cost, despite having to pay the restaurant directly. The sad part is that they don't care. This has turned into a scam sadly. We need a new reputable company to step up but sadly Cavier and Dine-In are not the answers according to reviews.

I placed an order for Popeyes for some chicken and fries for the wife and I. A chicken sandwich and a couple of apple pies. And a couple of drinks. What I got were cold chicken tenders with not even a handful of greasy fries, a single drink (which was not what I ordered,) wrong pies and no sauce. I tried talking to the u er eats support chat and they told me that I was not eligible for any kind of refund or compensation for the inconvenience. I had to leave my pregnant wife to get a new order done and get back. I would have rated this BS 0 stars but it won't let me. Worst $#*!ing service I have ever had to deal with.

We ordered through Uber from a reputable place. On the app, it didn't allow me to change the delivery time. I ordered ahead of time, wanting for a 4pm delivery but Uber sent it for a 1:30 delivery! I tried to cancel it but they wanted a cancelation after of over 50.00. Called customer service and was told can't change the delivery. So I received 62.00 worth of pizza at 1:30 when the guests weren't arriving until 4:00. Will NEVER use Uber Eats again. The pizza was cold, overly chewy and hard. Again, no fault of the restaurant.

I will never use this service again...ordered a $10 meal from burger King once I hit check out it came up to almost $22.the app was suddenly unavailable so I went to the restaurant to cancel it was around 10p.m. They said nobody has come through for t he order and they make it to order...so why was I charged for the meal anyway...they swore that the order was made...but it was suppose to arrive to me at 10:20p.m. So my food would've been made and cold by the time it was suppose to arrive...whatever money hungry service...NEVER AGAIN! I give it a negative 0

Uber left me and my disabled mom stranded in another state and city. They have no number for riders to call for assistance. No you can't speak to someone else, No you can't speak to a supervisor, and no there is no other option to contact them other than email. Unacceptable. Uber responded to my email (of being stranded) 5 hours later. They dropped us off at a restaurant and then abandoned us. I couldn't call for a ride home because my phone number was wrong and associated with an old account. And you're not able to request a ride without a valid phone number. I'm switching to lyft to see how there customer service is.