Uber Eats

I had to cancel an order and I did it just One minute after I purchased. I understand if they have to charge a fee but NOT the whole bill including the tip! The tip! Really it didn't even have a driver yet! This is a ripoff. Never again will I buy from Uber eats! Ah! And to the $21 in the foto include $10.26 of fee and tip! Ridiculous!

My first experience with Uber Eats was an absolute letdown. The app was clunky, the delivery estimates unreliable, the order was wrong and cold, and the customer support was unhelpful. I won't be using them again.

This company is the worst! Don't even try. I waited an hour for my order. I followed the driver he was 5 minutes away and cancelled for
No reason! I received no help at all. Don't even try to use this company. Horrible

I order Chinese food the app said $33.25 and I placed the order but in the same time Uber charge me $36.25 I call costumer services and the representative offered me free cancellation and you see what happened,Uber East charge 2 time for the order and I never received the food or the money back

Apparently uber eats drivers can steal other drivers orders and then cancel the order and you never get your food! Then you have to run through an AI robotic maze trying to explain this. Once you finally reach someone through the chat line its been another hour. The order is canceled and your told to have a great day

First and last! If you're gonna charge an arm and a leg that's okay just make sure the order is right and if I pay extra for "10-15 minutes" please don't make it longer. There's a reason UberEats is 1.5/5. A JOKE!

It won't take my card unless I change from the previous order. Also won't let me select the Uber eats option on the app as I'm ordering. I ordered what I could and what I didn't really want because I had to. Annoying $#*! app. Deadass.

Basically I placed an order that never showed up. This was my second time using Uber Eats. So not only did my food not show up when I tried to call the automated system kept hanging up on me. Googled again and got some escalation number and after explaining my situation he puts me on hold and I got hung up on again... After calling back again a lady answers puts me on hold again comes back and says I am not eligible for a refund. At this point I grabbed my car key left my office got in my car and drove off because the cursing out I put down I did not want to be on the grounds where I worked because someone was bound to hear me. Yes I had to do all of that to get my money back so like I said NEVER AGAIN!

This company is the most horrible one, I have been working as a delivery since 2019 and i never had any problem. However in the middle of 2020 they just decided to blocked my account and they are refusing to pay me 370€ that is my wage. Money that i worked for.
They are saying my account was used by another person, but I never lend my account to anyone, they say the only chance to get my account back is going to the office (that are closed since 2020 because Covid-19) and now a received a email that my account will be blocked. They leave me without job in a pandemic situation and I needed to move from my house because i didn't have enough money to pay my bills. I don't want to work to this company any more, I just want to be paid!

I used to be a loyal Uber eats customer ordering at least four times a week and never had any issues however, these past few days I've ordered three times from Uber eats and not only has the food quality been terrible but every single time I have had missing items. The first time I reported this I only receive a half refund and then the other two times I just received an automated message saying that I wasn't eligible for a refund despite me clearly having a missing food item and sending in proof. I'm fed up with Uber eats terrible customer service and their high rates just to not receive all the food I ordered. I will N E V E R order from Uber eats ever again. Door dash all the way.

I ordered from the app, and applied the promo for a discount of $12. I cancelled the order when the receipt did not show the discount. I sent a chat to ask them why it did not show the discount, after I placed the order. I was on hold for 10 minutes, cause there were 10 people ahead of me. The girl said you cancelled the order, so it didn't matter. Then I get an email that stated that since the restaurant has started my order, I still had to pay for it. When I cancelled it, they had not started it yet. So I had to overpay for food I never got. What a rip off

I and my coworkers ordered food and accidentally sent it to wrong location and not even a min later relizing this we contacted Uber customer service and were very rude and un helpful. Never again will I order with this place again.

Well let's start with a long time ago like 2 yrs or so they left a whole order off my order. The next time was about 6 months ago after I redownload them again hoping it's better. Well not I got another missing order and that's embarrassing. Then one of the drivers spit in my salsa and now it's missing coleslaw and a drink.
I wouldn't use Uber again even if it was free.

If your a customer of Uber Eats they screw you with all the fees and underhanded charges and give poor service at best to the customer when theirs a problem with their order. I drive for Uber Eats and have issues with orders on a daily basis. The driver get screwed on their pay for the last two months they have been offering deliveries for sixty eight cents a mile fifty cents a mile etc..., less then a dollar a mile and expect you to drive 10 miles. Gas is over five dollars a gallon in my market and these guys think I have vanity plates which reads charity. I'm probibly going to shut down in a few months cause I'm tired of the daily prostate exam from Dara Ubers CEO. Bend over and grab your ancles is not the gig job I applied for!

After making an order and later on no longer showing on app I ended up plasing not 1 more but 2 how did under eats and I found out was because the restaurant took time
To call me and them to cancel orders. They send money back for 2 but the other one they didn't not agreed to refund anything for the inconvenience of me calling 3 times on a weekend. Manager said they have other issues to deal with so mine was not important. DELETE THE APP. Not worth the headache

Compared to Grubhub at least grubhub is on time majority of all orders/deliveries. UberEats has never once delivered any of my orders on time and it was averaged 40-50 mins late for FAST FOOD orders. Yet the locations are also no further than 2 miles or less each and regardless where I order whether it be fast food, restaurant, or high end places, it is never on time. The Customer service representatives all use that cheap $#*! psychological deterence method by oh we will not or cannot compensate you nor give any coupons but will make note of it in the system, we take our customer feedbacks seriously. Ya sure you do, I recorded every conversation from several individual representatives separate times with ubereats and half the time I hear bickering, chuckling, or trying to talk while holding back a laugh. I will never order from ubereats ever again.

This company sucks! My coworker and I ordered Starbucks this morning through the Uber Eats app and waited an hour and a half for someone to go pick up our order. No one ever did so I cancelled the order. What did Uber Eats do? They charged me for the order any way! This isn't the first time they've taken my money. I wouldn't suggest using them! They'll rob you blind! Door dash is way better and cheaper too! Uber Eats sucks!

Driver changed order, restaurant tried to get her to call me, she said no. She substituted my order for cheaper item and the restaurant tried to give refund, she said no did not need one. Called customer service 2 times transferred multiple times, no help can't find order, but can take money. Horrible customer service.

I downloaded the app, I pick a place, ordered, all these promotions you offer and not one works, so I pick another place and another. And just to place the order without the pro code it won't let you. How do you take off promotions coded, especially if it won't let the use them... so frustrated this is the second time I have attempted to use this app. Don't think I'm trying it again and not recommending it to anyone.

I placed an order with uber eats last night and decided to cancel about 2 minutes later. They canceled my order and not only charged me for the order they added an additional 7 dollars to the order I have talked to uber eats and they will not refund my money nothing on the app says that you won't get your money back they didn't even have enough time to start making the order so no I'm out 40 bucks and have to dispute this with my bank I will never use these scam artists again. They won't even let you talk to a manager they told me they would have them call me back and I've never heard back from them. They will clearly not stay in business with these kind of reviews and ripping people off taking There money and not giving you anything for it. Screw you uber eats

This company is not worth the price. They stole my money. Do not trust this place. I just wanted to make everyone aware of this, so they do not make the mistake of using this company. If you already use this site make sure you are checking the payment method for fraud charges.

Ordered for the first time through Uber Eats. The food never showed up, but the company refused to refund the tip... which was $8.41. They did refund the cost of the meal. So... I called the credit card company and disputed the charge. It was also very difficult to reach the company, and I find them to difficult and unethical.

In the high likelihood the driver screws up your order, or can't find your house, the customer service chat won't help you, and there's no phone number to call, save yourself the headache… the driver found my community complex but couldn't find my house, which was clearly marked on my profile, the idiot driver marked my order complete and left, the chat morons said they delivered to the address and wouldn't give me a refund, I've never been so angry at a company, again do not use, take my word for it! Not the first order they screwed me over on either. -5 stars