Uber Eats

I still used uber eats cause it was convenient. Even After meals being delivered hours late, not being delivered at all, or left at the wrong place. I still used them after their gps gave drivers completely wrong directions to my house. The final straw was being charged the following charges for a meal totaling $17.01. I was charged $9.99, $2.00, $29.42,$29.50, $15.01. I was charged $85.92 for a $17.01 delivery! When I notified them of the overcharge they told me the charges were authorizations and theyd drop off. Its now well past the time frame for authorizations to drop off and all i get is they cant find the charges. Another department will contact me. As im researching these charges i find additional charges on another date. On june 20th I was overcharged $26.95 & $28.66. These charges to this day still show as pending charges. Uber eats claim these are valid. I used there service quite a bit. Id absolutely walk miles in this heat before ever using them again.

I live in a small town, have tried them for the third time which will be the last... ordered a simple hot sandwich and fries. Took well over an hour to be delivered and the driver told me to contact customer support as she didn't agree with the long delivery time. So called them and they told me that my order was on time even though it was an hour late and even the drives first words out of her mouth was I'm so sorry please call customer service. But they refused to do anything about it. Will NEVER be using them again. VERY BAD CUSTOMER SERVICE. I would highly suggest keeping to DOORDASH!

I received my order from Uber Eats and none of the 4 items I ordered was correct. I tried to call the delivery guy but he acted like he did not understand. I reached out to UberEats customer service via Chat and via phone and was told by both the my order was ineligible for refund. I tried to reason with customer service since my order was totally wrong but it went nowhere. I am going to contest the charge to my credit card and will never order from them again.

I've had so many problems over and over again with ubereats I finally said enough was enough,but like a certain fabulous resteraunt I caved once more.i ordered they shot up a window saying bundle no extra charge,so I thought we that solve another problem.no they didn't bundle after offering and charged me a extra $20. For a med.soda& 12 pk coke,for 1.5 mile s away.besides the 30 for my meal.im never ordering thru them again.it was and has been for last almost 3 yrs the very worst service ever recieved.try at ur own risk

I ordered coffee from Starbucks which is 5 minutes from my job, the estimated time was 15 minutes, they kept on increasing the time by 30 minutes, I got charged for the order, dont waste your money on this app, use other appa!

Driver Keiana delivered us pizza instead of our correct meal. I got in touch with Uber Eats, and the lady I spoke with named Tracy wasn't pleasant or helpful. They added the funds back on Uber Cash, but when I tried tip reorder it didn't work. So I had to use my card and Tracy said that once the order is complete to call back, and they will refund the Uber cash back to my card. Worst experience ever, and I will never use them again!

The driver was supposed to come to the front door ring the doorbell and the food to me. He did not come to the front door did not ring the doorbell and did not hand the food to me he left it on a chair on the side of the front porch. I did not receive a text message that he was on his way more that the food was delivered GrubHub does all of the above correctly consequently all of the food was very cold

The merchant canceled my order, and I sent a help request on the app within one hour noticing that my food did not arrive and a pop up saying merchant called in that you cancelled the order, a message generated saying I was going to get a refund back... I'm here waiting on my refund, finally it posted and I was still charged $18 for a $22 order that I never received and I did not cancel ($3 back) then for they can say I did not address it within 48 hours. Just so you know, you lost a lot more losing me as a customer than those $18 you stoled.

***Warning**Uber Eats **
NO SECURITY
I've never had this or ordered from this Uber eats before - I did it once a few months ago since kids and I ordered something.
For 3 months now I've been dealing with a lot of extra charges in my visa I've change the visa but didn't see the charges until the bill came and I called. Thousands of dollars!
The same thing happened to my daughter also through Pay Pal
It seems it is not a very secured app or website. This has taken a lot of time and headache to resolve.
I would not recommend using this app at all.

My order went to the
Wrong house with the wrong picture
In it. It took four agents to listin
To my problem. The others just hung up
On me. They didn't want to refund my order.
Their driver messes up and I'm supposed to
Still pay? No. App deleted. My 1st and last time
Using these people. There are other options
To use. Your order or payment are not safe.

I complained about an order being incorrect at a nearby restaurant. I literally received 10 wings on a 15 wing order, provided a photo and was followed up with a message that said my order was ineligible for a refund. I asked for an explaination and went back and forth for more times than I'd like to mention with the response being the same. I do not understand hoe receiving 2/3rd of my order does not constitute some sort of refund. Its not the delivery person's fault or even ubereats but shouldn't they do the leg work required. This is ridiculous and I've now resorted to never utilizing them again if I cannot receive money back on missing items. It should be renamed take your chances. I wonder if the numbers are great enough to issue a class action against them...I can't wait until they have to pay for their lack of service.

I placed an order and when it came I had a missing sandwhich, I sent pictures asked for a refund on it and got nothing. I then placed another order the next day which took nearly 1hr, they state if it goes passed the max estimates time you get £5 credit which I did not, my food was missing two items, took 1hr and had cold items. I asked 3 times for a refund and got the same automated response. I sent pictures and have proof for it all yet I got the same automated response. 3 times. They are a joke and just take your money. That's all they care about. If you need all the pictures I have them saved for both orders, But I will not hold my breath.

Once again, the food was never delivered. This is the second time this has happened to me. The driver reported it as delivered and kept the $10 tip though. UberEats has been a nightmare to work with and I have spent so much time trying to get a hold of them to get a refund.

They refunded me for the food, but they did not refund me the $10 tip. They gave it as a credit but since I will never order from them again, it doesn't do me any good. I even asked that this be escalated and go to a supervisor and they said that they don't have any way to give me the tip back to my credit card and that it has to be a credit. That is such bull; there is no way a giant organization like Uber can't figure out how to refund $10. Guess I'll just have to dispute it on my credit card charge!

If you could get an award for the worst service in the entire universe UberEats Sa would win and take 2nd and 3rd place.

It is the company with the worst customer service I have ever encountered and giving one star rating is actually very generous.

Placing an order at 19:00 from BurgerKing after almost two hours (20:42) no delivery was made. Three drivers was assigned and multiple complaints were logged and phone calls were made. Well, the lacklustre service does not however end there. The unprofessional help desk agents are just as incompetent as the reckless UberEats drivers.

Shape Up or Ship Out UberEats!

They can take that $25 and put it where the sun doesn't shine. I wouldn't order from this company if you gave me free food and paid me to do so. Their help center for your employees are completely useless and aren't worth calling to fix a single thing. They pay them (drivers) next to nothing. Their app is faulty and you steal their tips. Not to mention their trips/completed deliveries disappear. They only care about lining their pockets and screwing over their drivers. Oh and they live blaming their drivers for their issues. Lack responsibility on all counts. Good job UberEATS... Not! Wish I could give them negative stars.

I contacted Support to advise that an item was missing from my order. They advised me to contact the merchant. The merchant could not be reached (no answer). The UberEats Rep advised that they could not do anything to assist. I did not ask for a refund, which they have needlessly done in the past when I advised them that only a portion of the order had an issue. Then they said they could not refund for the missing item because I had a number of refunds. I have never been dishonest in any reports of problems that I have had and have always submitted pictures. For them to do this and not even attempt to make this right is absurd. I asked to speak to a manager and the rep said one will have to call me back. I won't hold my breath waiting for that call.

THEY CHARGED ME $27.77 TO CANCEL A 30 ORDER. I spoke with the restaurant, they did not start the order, they want it refunded. Uber eats will not speak via phone. Over text chat said they can't refund. We know that is a lie. Also a lie that the restaurant had started the order. They had not, I was just trying to change order! I reached out in under 1 minute of order sent Do! Do not use this service!

You're biggest challenge should be scheduling, maybe hiring or even covering food costs with Bidens inflation, but No... if you decide to partner with this company, it will by far be your nightmare and make you question humanity along with everything else. They must be run by 2nd graders that somehow figured out how to connect a phone line to India that will send you in circles for months and months! Never dealt with such an unprofessional business in my entire life!

They deliver food late and cold and when you try and tell them they do nothing. They need to reimburse customers for that. I just got a sandwich that was hard as a rock because they were an hour late and I have not received any reimbursements.

Can I give minus 10?
I ordered fish and chips from the Duck of Kent. Normally the Duck of Kent has very good fish and chips. What most restaurants seem to not understand is uber eats does a huge disservice to their quality of food. My food was picked up at 5:20 p.m. and I wached the driver, drive by my street three times and then go way out and then come back. It took him 35 mins to deliver my food and by then it was cold, the fries were mush. Why do restaurants continue to use these apps if they are such a disgrace to the quality of the food that restaurants provide? My advice. Not worth it to use uber eats, or any delivery service. Go back to your own delivery service and your customers will be happier. Ubers eats just is a rip off and is a poor reflection of the quality of food the restaurant provides.

I received an email stating that I would get a 50% discount for an order of $60 or more up to $35. I completed the order and submitted a form that showed the discount. When the delivery person was getting the order together I saw the amount did not include the discount anymore. When I went to Chat 9the only way to contact them) I was told with no promo code I could not get any refund. In my mind that only indicates a scam.

Ordered from Panera within 60 seconds canceled and they charged me for the full order! Called customer service and they were unable to help or do anything to help! Not right that I should be charged the full amount for an immediate canceling! They were barely speaking English and were very in helpful! Absolute trash I will never order from them again! Door dash all the way!

Placed an order for food delivery for a specific time. The food was made 2 hours early and when I reached out to Uber Eats, they stated no refund because the restaurant had already started preparing the food. I said, not my problem, it was requested at a certain time. The stated they didnt see a specific time. I said if you didnt see a specific time, why was the pizza not delivered at 11 am this morning because that's when the order was placed.