Uber Eats

I recently ordered a meal and cancelled it within minutes. Re ordered and got that one. After a month I got billed for both. When I complained they told me sorry after 48 hours nothing they can do. My app shows it is cancelled and I ordered from the same restaurant, so the food was not spoiled in fact went up I added more items. So in essence, they take your money, charge you later, even if your app says cancelled, and then blame the timeline. WHAT A GREAT BUSINESS PLAN! Never again go elsewhere and save your money.

I ordered on accident so I canceled my order because of several different reasons. First of all the coupon codes did not work for me first time user first order. And the delivery time was too long 40 minutes and I canceled my order right away but I still got charged full price for the food which I did not get. It was "compensation" for the merchant I was unaware that I will not get my refund after canceling and I am a first time user I don't deserve to get treated like this! Just robbed my money! This is ridiculous!

I placed and order that would be a half hour drive from my home. They sent the order with a person riding a bike, a 90 minute ride from the resturant to me. When trying to explain to cs the issue they didn't even acknowledge the problem just kept insisting if I cancled I would still be charged the 113.00 for the order as it was out for delivery. After explaining I didn't think the order would even arrive given it was a 90 minute. Bike ride they just blew me off staing the order would still arrive on time. I spent over an hr trying to get this resolved with nothing from them. I will never use their service again.

Worst company to go with, a few times now I've been told no refund for the company messing up a order but today I was sent the wrong order worth nearly £20 and ubereats are refusing to send me a refund for there drivers mistake and the company itself the order was with don't want to address it either so have now lost out on money and not even given my order. So if you want to lose alot of money go with this company because chances are you won't get what you ordered and no refund either. First photo is what I ordered and the other two is what I got

Ordered food at 6:15 Got a confirmation that my credit card was charged. Was told delivery would be between 6:50 and 7:15. By 7:30 concerned so tried to call restaurant. Could not reach anyone. Finally found a phone number for uber eats... long wait... then girl looked up my order and said it had been canceled due to merchant was unable to fulfil my order. They said that charges were returned... so no proof of purchase. NO ONE, YES, NO ONE contacted me by phone, email, text to let me know that it was canceled and that I had just wasted 1.5 hours waiting for an order that never showed up. BAD BAD SERVICE. WILL NEVER USE THEM AGAIN!

I placed an order released it was the wrong credit card. I had to cancel order in order to change info. I ended up just canceling as I was irritated with the site. I then got charged. $45! For the order I DID NOT RECEIVE. I canceled order within minutes of placing. I reached out to customer support they would not budge. This is ridiculous

I ordered food on Friday in los angeles yet the driver calls me 2 hrs later telling me he has arrived yet he is no where to be found he attempted to deliver my food to Hollywood not sure why I informed him that I don't live in Hollywood he then canceled my order and now I have to wait 3 to 5 business days to get my money back yet it took less then a second to place it on hold. Uber support refuse to let me speak to a supervisor and when I ended the call they kept calling me back. I will no longer order food from this platform and I so not believe that their support team is competent to do their job.

Did not receive my entire order. UberEats did not feel the need to take care of their valued customer and did not, "make it right" when my order was wrong. Will NOT be utilizing your company again and shame on you!

They lie to much their promo scamming the sad part they do not take care of their customers like they suppose to wendys tonight was bad real bad I mean and they told me they was going to refund me and now they saying no but look at this food drinks water not juice this sad

A couple of weeks ago their driver canceled my order after almost an hour of wasting. They couldn't explain why and gave me a credit. I wanted to use the credit so I ordered burgers. Their driver took an hour to get to me and made 2 othet stops. My only thought was the food is going to be cold. Yep. Cheese was cold and stiff and fries were cold. Called customer service and they said there's nothing they can do since it arrived 15 mins early. More like an hour. They don't care if the driver has a few stop and the last person's food to be delivered will be cold. They said the food got here on time. That's all that mattered. Will not go with them again and I will past this info to everyone I know. Uber eats is ridiculous. I'm surprised they r even still in business.

I paid for a priority order and waited an hour for a driver to pick it up. When it still has not been picked up, I canceled the order. They said I could not get a refund because the order was excepted by the store. Well then don't have a platform that says it will deliver that is connected to a location. If you can't prosthetic service then I shouldn't be charged.

I ordered from Uber eats and canceled my order immediately after placing it.
They cancelled the order but still charged me for it.
When I got a customer service rep on the chat customer service line they told me my order was not eligible for a refund.
So they took my money and did not send out the order. They told me if I wanted the order I would have to place it and pay for it again.
I will no longer be using Uber eats and I suggest others do the same

Ordered Uber Eats from McAlister's Deli, Lafayette, LA last night. Paid extra for quick delivery. The "Rachel" Sandwich (my favorite) $12.00. Arrived cold, dry, and SOGGY at the same time. Ended up $26 with tip. Never again. Ever Uber Eats...I keep saying it but? You've FAILED EVERYTIME. You have managed to cause me to boycott my favorite restaurants because of your poor service. I know you don't care...you think "well millennials will keep ordering". You are destroying the restaurant industry with your COVID excuses. You had the industry given to you- you cannalbalized the opportunity with continued horrible service, apathy, and tone deaf management. And now you think you will do medical Uber to transport patients? Sad, sorry profit mongers living off drivers and restaurants.

My son ordered food from Sonic, and one of the meals was wrong. So he canceled the order, and they allowed the cancelation to go through, but they won't refund his money. The order was canceled immediately there is no way they started preparing the food that fast. After contacting them, they refunded $25 of a $65 order. This is absolutely ridiculous. If a refund can't be given there shouldn't be an option to cancel the order.

This is now more then once that so have requested a refund and they refused to provide it to me. I made an order last evening and it was delivered and sealed tight it looked right but couldn't open it in front of the driver gave the code. Then when I opened it it wasn't my good, nothing that I ordered was inside, the restaurant had given me different items. No one ever called me to tell me, or ask my permission, no th y just did it, delivered it and we'll never gave my money back. Last thing week the items delivered from a different restaurant were also wrong and again they said it was nonrefundable. Well that isn't good enough, if you get the wrong items then they should be replaced or refunded. This is Ubers problem should not be mine.

I am currently in Miami so I ordered from a restaurant called wings united, my friend told me that if I didn't submit a tip from the get go that they would cancel my order so I did not submit any just to see. I placed the order I waited for like 20 mins for it to be prepared there was also a driver who assigned herself by the name of Victoria, when it was time for the order to leave the store I got this message that order was cancelled due to difficulties with the delivery person lol, so no tip before delivery no food.

Like many of the other reviews in here, I unfortunately had the experience of an Uber Eats driver claiming to have delivered the order, when they have not - absolutely despicable practices by some of their drivers who, when they have trouble finding the address, seem to call to say that they are reaching the address soon and to wait for them, and then never do, and Uber doing absolutely nothing to reprimate such dishonest drivers and to refund orders.

The Uber support service is also nothing more than a facade - when called, they just say to contact them by email, and then by email they simply respond with preformatted messages saying that they have no intention of doing anything about the problem.

I will not be using Uber Eats again (especially as there are plenty of better alternatives out there)

I dislike the system, the worst chat setting, easy to delete what you have typed before you send, the return bottom doesn't work, you have use the awkward arrow to the far right, also the frame doesn't stay center - you have to pull-in to get the whole screen back, it's awful. Also after rating the driver, the system asks again for tip - you would think this tip will replay any tip already entered in the initial order steps, nooooo the tip was an add on to the already provided. So I ended up tipping more to this horrible delivery experience. I am deleting this app and never using again. UBER is gross, horrible, awful.
Also the chat person was also horrible, lazy, incompetent

Uber eats is practicing the same old nasty policy of over charging for your order! Excuse ensuring you sufficient funds in your account. In fact all they doing giving the image of their company being of a higher value. In the mean time all it does is tie up your funds in your account for up to a week! This should be illegal. Uber eats STOP THIS PRACTICE!

The worst serviced I have ever received from uber, the driver delivered my order to the "other" customer then told me they would exchange it with them. They then went on to "return" my order and uber said I needed to pay restocking fee for not accepting my order. They wouldn't let me rate the driver anymore as they cancelled my order and I get charged $15.i have not deleted my account.

I contacted UberEats customer service for a refund issue. The first agent I got connected to was named XXX. I said, "hi XXX", and she kicked my out of the chat immediatly. I did not even get a chance to say anything. The second agent I talked with listened to my request but refused to give me any solution and kicked me out of the chat while I was still typing.

Today my order was canceled after the restaurant had prepared my meal. This would make the second time Uber eats cancelled my order from this restaurant. I called and they admitted that it was a glitch on their end. I requested they pay for my order, they denied. They inconvenienced me and the restaurant and for that I will never utilize Uber eats again. Terrible customer service.

We ordered milk shakes and paid extra for priority. They got our milkshakes and then proceeded to go 15 minutes in the opposite direction. They refused to cancel our order and it came 30 minutes late. It wasn't frozen any more. They wouldn't fix it. We have cancelled our membership and highly suggest no one ever use them. Horrible company. Door dash is Soooooooooooooo much better.They fix things they do wrong