Uber Eats

I placed an order on 01/25/22 my order said delivered. I contacted the company and ask them to contact the driver to find out where he left my order and I was told no and they weren't giving me a refund for my 60.00 dollars.

Hicimos un pedido a Goiko. Cuando voy a comprobar el seguimiento del pedido me doy cuenta de que aparece como "pedido completado". El pedido no había llegado y nos quedamos sin comida y sin dinero. Reclamé y me dieron un crédito para futuras compras en la app. Les dije que no estaba interesado en el crédito, que quería el reembolso. Es muy difícil contactar con ellos y reclamar irregularidades como estas.

Waited over an hour for my food, still waiting now. There is no way to get in contact with them to say I want to cancel my order and get a refund as every driver has cancelled. By the time my food arrives it will be stone cold and disgusting. I will be applying for a refund as soon as it arrives but I have a feeling ubereats will not be very understanding about it! I never order from ubereats as I have had several bad experiences with them, however the restaurant I wanted to order from was only available on there. Learnt my lesson - will stick with reliable deliveroo and justeat next time!

I've ordered three times now and today I'm livid because this is the third time they didn't give me whole order everytime now they've taken my drink and I have no way of contacting the driver once they leave it at my door I'm never ordering food from them again because I'm sick of them not giving me my full order

The service is horrible. Do not put that the delivery time is 20 min and it takes over an hour while the food sits at the restaurant getting cold! This is aweful, have to reheat or pitch the horrible food!

I had ordered a cheese quesadilla from chiloso bc the receipt was right so i assumed what was in the bag was right. Nope i opened the bag and it's wrong so i call customer service to get some help and they say they cannot help bc it is not eligible for a refund. I will not be using this place again if they cannot own up to there mistakes.

THEY ARE A THEIF. I ordered and canceled my first order, then I placed my order again the same day within few minutes. They put a temporary hold on the first canceled order, which was okay. Then on Monday I see another transaction that happened in the amount of $32.22, which I did not authorize and then again today, same amount taken out of my account without any reason. Be careful and check your bank transactions when placing an order with them. They over charge and steal money.

As I order my food I explained to the driver were I wanted my food he understood. So, when the food arrived came to find out it wasn't my order. He just delivered the wrong food to my address. So, upset I called fast. On the phone they said that they couldn't do anything to help me. Not even a refund. I even send them a picture of the order receipt. I wonder how the other person, felt when they receive my order. Never again Not even help with Uber Support. (She just didn't care) Heather order 2 drinks and only 1 was Delivered.

I ordered 2 plates of food and I was waiting and got the message that the food was delivered. I ran outside and there's no food. Search up and down my block at neighbor's house is finally got ahold of the lady and she told me it was at the neighbor's house. I requested a refund. They were supposed to meet me at the front door. Very poor service

This company I ordered only once off their app and day after they started taking a small amount out of my bank account I didn't think anything of it in the beginning but I was stupid in not reporting it to my bank sooner as they went into my bank account yesterday 7 separate time's different amounts adding to a total of 245.51 out of my bank I reported to my bank now they will retrieve the money back hopefully! Im writing this warn others of these crooks and they shouldn't be operating period via food or driving my next avenue is the bbb you $#*!s aren't taking my money and getting away with it

If there's zero start, I would put zero. I ordered food last October 17th. As an uberone member, I got $5 credit for late deliveries and I messaged them because my food was late an hour and they compensated me with additional $5. On the same day, they took it out of my account and marked it like i used it. I have the screenshot of it and i tried to fix it but the customer service told me that I used it on my order. Even though I sent the screenshot, still she insisted that I used it. Worst customer service and company. They're cheating to make money and disregarded their company vision. Be careful what they offer and be aware of your ubercash.

Uber Eats charged me for an order I didn't receive. There was a problem with the app, so when it wasn't delivered, I didn't care. I ordered from the other delivery service. Just checked my monthly credit card bills and saw I was charged for something I didn't receive. UberEats will not refund becaue it's more than 48 hours. Total BS. They charged me for something I didn't receive. They should give me my money back. It's that simple. Talked to 2 service reps who were totally rude and disprespectful and basically said FU - sue us.

They have a predatory cancellation fee policy. If you don't cancel within literally 5 seconds of placing the order, UberEats will charge you the full price of the order when you try to cancel. Also beware that the system for cancelling an order is very unclear and it's easy to accidentally cancel the order and be charged full price. Why would anyone, ever, want to cancel an order and be charged the full price? It makes no sense. The only logical explanation is greed. UberEats is the pits.

Today is my daughter's birthday. I ordered breakfast for her. The order I placed was $38.16 however I was charged $45 and some change. Canceled the order and they kept my money. Do not use this service

I placed an order and the delivery person never showed up. I contacted ubereats with the issue and they indicated that the order had not been received and I had to place it again. I did so. The second time I received it but I got charged twice. I contacted customer service to solve the issue and never got a response or solution. This was some time ago and I have stopped using all UBER services because of this.

I ordered some food from a restaurant and then the option for a second place popped up asking if I would like to add to my order. I ASDUMED like doordash they food would come together. The stores are literally next door to each other.

So on the first order I tipped 8.25 and the second order I tipped 4.00 thinking the driver would get 12.25 in tips.

46 minutes later my food arrives from the first store. Additional 30 minutes later I have to call to cancel my second order, because they wanted to charge an extra 10+ tp cancel.

Are yall the bad at technology that yall can't combine orders or are you the desperate for money you wont do it?

Either way yiu made me a dasher user for life, hopefully others will be smart too.

A tip of 20% was added to the bill without me selecting this option as I always prefer to tip the courier directly. The system froze during the order and the receipt was sent to me 2 hrs AFTER the money was already transferred. Customer service told me that I should have contacted them before the money was transferred and that I shouldn't have selected the option to tip 20%, which just to be clear, I did not do.

$#*! service. Not ordering again.

Do not use UberEats in NYC. The delivery person only brought our drinks and forgot our food. We had to walk to the restaurant to get our own food. When we complained to UberEats, they did nothing to make amends. Avoid at all costs.

I placed my order and after waiting an hour my delivery person canceled! He didn't mean to take my order!? It took him an hour to decide he didn't mean to take my order? Too bad, if you wait past a certain time then you should have to take that order!
I reached out to Uber Eats and they thought giving me a $10 credit would make me happy! No, what would make me happy is the food that I ordered!

In addition to the extra fees at check out they tack on additional costs to the entrees themselves. 20 wings on Chex grill and wings is 26$ on the restaurant's side and 35$ on Uber eats. Unethical rip off!

So basically a dumb $#*! pulled up and brought me my Wawa. Everything was inside except my Oreo shake smoothie and I was really craving dat mf until this dumb $#*! took my smoothie. I'm very disappointed in Uber Eats.

People! If you can use another service do it. UBER eats scams people. They will not refund delivery at all. I was less than a mile away and could not pick up the food at the time. They started off when they picked the food up at only 10 minutes. Once picked up they put the time to another 1/2 hour. My did came cold because they make people now pay for priority. Every person you speak to are over sea. STOP USING THEM SO THEY STOP SCAMMING!

I made an order through their website to send some food to a person who had come down with covid and their family could use some dinner. The Money was debited from my account and of course the food never showed up. When I called the customer service number it said the number was shut down until further notice. So now the money is out of my account and the family didn't have the food. I can't use the money to go buy other food because it is already out of my account. I know that it may come back in a couple of days but it does me no good right now. I was also never notified that the food wasn't delivered. What a horrible experience. Do not use this company. You will be better served to forage in the woods or use a different company. They really need a legitimate customer service number! The fact that they get one star is a joke. They shouldn't get any stars.