Uber Eats

I had the worst experience ever with Uber Eats! They kept my money and refused to let me speak to a Supervisor and two agents hung up on me and were terribly rude. It takes 2-5 days to get your money back IF they decide to give it to you. My order was cx becuz the app wasn't working and the food was going to go to the wrong address, so I called support immediately after. When I called customer service, not only did they refuse to refund my money, but they lied and told me that the order had already been processed, which was impossible. There is no one to file a complaint or grievance with. They won't let you speak to anyone and they NEVER solved my problem and I didn't get my food either. I canceled my subscription and will never use their services again!

I live in Manhattan NY. I ordered from a local restaurant. The driver brought the dinner in a timely manner and it was good. The second time I tried to order a similar dinner from the same restaurant. I was using a computer and could not register the site on my phone. The site wiped the information page and I lost contact with the driver. There is no phone or connection help from Uber that I could find. The driver lett the meal on the street in from of my house. It was found by a neighbor and brought in. I cannot blame the driver for this debacle. I blame Uber. I will not use their services again. I never had this problem with Gubhub or other services I used. The lack of a way to retrieve information is essential for this kind of service. My experience was bad and will not use them again for anything.

The Worst customer service. I was sent a $20.00 discount code email. When I tried to use it I was told the discount wasn't able to be applied. Not reason was given. I tried to find a customer service for Uber and when I called the number I was told telephone customer support doesn't exist and was hung up on. I would never try Uber again for any reason.

I was gifted Uber Eats gift two cards totaling $50. I decided to use them for two Pizza Hut carry-out pizzas. I was stunned to find that one pizza through Uber Eats was $46.48. I ordered a second identical pizza directly from Pizza Hut and the cost was $17.35. I use this Pizza Hut regularly and that is the "normal" price for the pizza I ordered. When I picked up the two pizzas, I asked the manager why there would be such a huge difference in the cost of two identical pizzas. He just laughed and said I'd have to ask Uber Eats. All the customers in the store heard the story and got a good laugh. Of course there is no way to talk to Uber Eats but no explanation could possibly justify a $30 up charge on a $18 pizza. Done with Uber Eats, never again.

They bait you with deals, you call and they assure you it will be fine after you get the order the reciept will update and then hit you with a sorry, we have a right to discontinue promotions for no reason. Very scammy.

I reviewed a restaurant on Uber Eats app and despite not adding a tip of any type, I was charged £6.50! WTF?! They refuse to refund:

We're currently unable to adjust tips if you have chosen to tip after the order is completed. This is because 100% of the amount you tip goes to the delivery person, and they receive your selected tip directly after you choose the tip amount.

In the future, please make sure to select the correct amount that you'd like to add as a tip.

I DID NOT ADD A TIP!

We decided to order through Uber for Harvey's I cancelled that order then I placed my new order so I was charged twice almost hitting $80 but yet they can't refund me for the first order that was cancelled don't use Uber eats they're rude. Then, when my order got here, the driver said he called me which he never did, and it says to bring my food to my door because I'm not capable of going downstairs to get my food and the driver leaves my food where anybody can steal it so please people do not use Uber

I'm new to delivering food for Uber eats. They have stolen my tips and not paid out what money was due to me. When I called to resolve the matter, they sent me back and forth from one person to another only to find out they were buying time to look up a way terms in their contract stating that they can basically steal my money. It's bad enough that the deliveries don't cover the cost of gas majorities of the time. Now Uber itself is stealing money from me. STAY FAR AWAY FROM THIS COMPANY!

I am very disappointed with Uber Eats I ordered from Sam Sylk restaurant and the food was cold had half done items and missing items and the delivery was late.I couldn't receive my refund due to previous refunds.I am so upset because those previous orders had nothing to do with that order so I am filing a complaint with the better business bureau about Uber Eats and I'm contacting the corporate office and leaving a horrible review.I refuse to continue with my account with Uber Eats

Can someone give me a good reason why Walmart would send an uber eats driver to drop off my Canon camera? Can they ever be dumber! My Canon camera NEVER got received. Only took a picture of a print label which proves nothing of where my package was delivered or if it wasn't delivered. Driver name Felixia F. Never dropped off my order. Thief!

I'm a first time customer. Uber Eats sends me a $25.00 off promotion in my account but when I try to check out it states I'm not eligible. SMH. Then why put it in my account as a promotion but no explanation as to why I'm not eligible. I'll stick with Door Dash.

I ordered a fast food meal from Uber eats and then realized I had it going to the wrong address. I cancelled the order within a minute or 2 and they still charged me $59.00 because they claim the order was already being prepared. A rediculous claim considering it was a fast food establishment that does not collect to order and the time between order and cancellation was far to short for that process to start

I delivered for Uber eats, and never got paid, when I contacted them, they just gave a run around, I think they are a scam, and use poor people. Hey Uber I am still waiting to get paid, I hope a class action law suit starts up against, for the people they ripped off

I waited and waited like an idiot and they just kept pushing the time, until I waited 2 hours … for … wait for it… 2 hours for 3 dead tacos from Taco Bell, it was disgusting by the time it arrived. I will never order from Uber eats again! And you shouldn't either.

Got a gift card for Uber Eats. Tried to order something from a restaurant in the town where I live, I estimate it to be 10-12 minutes from my home. I put the order in and went to pay. I had to supplement the gift card with a credit card, which I did. The site refused to take the card. I tried 2 more cards and spent a half hour trying to figure out why the site wouldn't take them. I reviewed my info several times and it was all correct. The site didn't specify what the problem was. I scrapped the order and tried another restaurant that was also in town and in the same vicinity as the first one. This order was less and was covered by the gift card and it went through. The order took way too long to get here and the burgers and fries were cold and the fries were soggy. The restaurant failed to include the requested condiments and the plastic utensils. They didn't even include napkins. That was the first and last time I will use Uber Eats.

Very frustrated not to be able to find how to change the type of food from Chinese to another type of cuisine. Can't see a way in the site to change it and can't get an answer from googling it. Not even going to try anymore and will try another delivery service. About to use it a lot so customers need a website to be easy.

Ordered from old Chicago pizza was so exited to receive my Thai pizza. Found out uber eats was delivering they first got lost less than 1 mile from my apartment. Then when they finally got to my location it was over 15 minutes later the pizza was cold so cold I had to heat it up and it still wasn't enjoyable. When I complained they just ignored me and said they will look into it on that same day a charge for burger King showed up and was charged to me again when I told them about it they took so long to cancel it that they charged me anyway a cancelation fee. Also they put a hold on my card. Overall horrible experience.

My mom just ordered Uber eats, but ofc they can't do anything right and for the wrong order as always, I'm left with salad that does not taste good a bean burrito, how hard is it to get me four tacos with just meat and cheese, we didn't have groceries so now I'm going to bed with a hungry belly thanks uber eats I really appreciate it

I placed an order online which I thought did not go through. So I placed an order again. The first order went through so I immediately cancelled the second order. But to my disappointment, I was charged a $29 cancellation fee since the restaurant supposedly already started my order. I called the restaurant and they it is Uber Eats who charged the cancellation fee. I reported Uber Eats to the BBB and they would not resolve my refund. So they ripped me off for $29.

Do not use Uber Eats!

One hour twenty minutes for food to go five blocks? Uber waits. Uber cold. Glad they had us add the top up front.

Placed order on restaurant website at a schedule time but it swtiched to uber and instead changed time on me. Telephoned restaurant to cancel within minutes and contacted Uber within minutes but was charged in full never having received my order. If I wanted to order again I have to pay in full!

I placed my first ever uber food order. The order was delivered at the last minute and he insisted that I had a code to receive this delivery. I had not received any code and was upset that he did not realize that I had ordered and PAID for my order. I will NOT order via UBER again!

Every time I order from Uber eats the driver gets sent to a different location. They need to update their gps system. The last time I ordered the driver left my order at the wrong house. I called him immediately and he refused to pick the food up and deliver it. He wanted me to drive to the wrong house and pick it up. Wtf? I called support and they refunded the price but not the tip. Why should I still pay a tip? This app got uninstalled! It does not work correctly in some locations.
This site sucks $#*!, it wants me to log in with Facebook to leave a review. Everything about this whole situation sucks a$$.