Uber Eats

Placed a wrong order and cancelled/ reordered the correct one with restaurant. Called Uber Eats within 15 minutes. Restaurant manager also called them to state only one order was prepared and picked up by Uber Eats. Was inormed that the charge for correct order would not be charged to my account. Didn't happen and my account was charged for two orders. Received a text that since I didn't call before 48 hours I wouldn't get a refund. That's not true, they want to keep almost $150 for meals with tip totaling $73. Restaurant manager will call them again to helo resolve the double charge. I Will NEVER use Uber Eats again, lying crooks.

TWO days in a row, the same $135 order from Apple Bee's was cancelled after the time it was suppose to arrive. NO EXPLANATION, no phone calls, no nothing. No customer service to call to find out why! I will NEVER, ever ever ever use Uber eats again!
And then I have to wait up to 3-5 days for a refund. Are you kidding me?

The restaurant I ordered from failed to include an item I paid for. I requested a refund for the missing item. After all, I paid for it. UberEats refused to refund me and told me the item is ineligible for return. That's cool, but I paid for it and I didn't get it. 10/10 would not recommend.

Ordered food and a driver was assigned to pick up the order, driver canceled the pick up and Uner Eats let me know that they were looking for another driver to pick up the order so I decided to check if I could cancel, and clicked cancel order. I was given a few options to click to confirm if I wanted to change order or go ahead and cancel and before I knew it, it was cancelled without confirming the cancellation and the chat was closed, charged $20 for that order, for a merchant that sells fried chicken, which they have readily available anyway. Uber Eats was not helpful at all in resolving this, especially because it was almost time for delivery and there still wasn't any driver to pick up the order. I will never ever give these fraudsters my money again! Will never recommend anyone to use Uber Eats again even!

Were you at the delivery address at the expected delivery time?:
Yes. I told them specifically where to meet me and they refused or couldn't find it.

Did the delivery partner try to contact you?:
Yes, but I told them I am on a computer and couldn't answer the phone. We were texting and they actively cancelled as I was responding.

Does your order appear as delivered or cancelled in the app?:
It says completed. I never received my order and I do expect a full refund.

Details:
I told them SPECIFICALLY where to meet me. They did not meet me there, took my food and cancelled my order.

Driver was Brandy, drives a Hyundai Elantra. Number is *******614. They did not answer any calls. They tried to contact me by calling and hanging up before I could answer. They are probably eating my damn food right now. Do Uber Eats drivers not see the location the buyer sets for them to drop the food off? Do they have an IQ of 0? Awful business. My whole family is deleting their Uber apps now.

I order the food and it was wrong address. I chatted with the customer service right away and I told them that I like to cancel the order or can you change the address to deriver it. They said you can contact to the driver. I called the driver and he said you can call the customer service. So, I received the bill but I don't get the food. What's the terrible service. I don't recommend it. It's terrible.

As soon as i placed the order i canceled the order because i needed to change the payment method. I want to know why i was charged even though i cancel the order. Why did it happen?
Because including defrauding people of money. Stealing people's money. This is an ugly company.

I use UberEATS alot. But no more. They send coupons that don't work to induce you to buy. Twice this happened. Then after you order and take delivery, they send another one. Goodbye to this scammer company.

I am a huge supporter of Uber I love Uber I use it all the time. I ordered a Uber eats tonight way early (2 hours before i was heading home) in the night so that it would be ready for me when I got home. I am just very disappointed in the timeframe that Uber had given me early in the night, I hope that uber approves in the future.

Uber Eats delivery stole my food two out of three times!

First time I ordered my own food and the delivery stole my food and marked it delivered. Uber Eats refused to admit and insisted it was delivered. I spent two hours talking to various people. It ruined the Saturday night.

I never used Uber Eats.

Then I was in hotel isolation and the hotel used Uber Eats to order food. Lunch delivered, dinner stollen.

The hotel switched to Manulog after that.

STAY AWAY TO UBER EATS!

I had major surgery and have been living with UberEATS delivery my meals 100% of the time for 6 months! I have ordered 100s of times and never a wrong order, never a late order, the best of delivery drivers! I would recommend them over any other delivery service. And it is Uber Easy! (A little Uber Humor).

The gentleman I spoke to took care of my problem within minutes he was the most kind person I would not mind dealing with more people like this on a daily basis thank you

A lot of gall. Will never use again! Placed order with UberEats website saying "55-65min wait". One hour later, status saying an additional hour. Between "delivery", "service fees", and tip, additional fees on my order was over $20. Called Customer Service to ask how UberEats thinks it is acceptable for a customer to have to wait an additional hour from what they originally said it would take and they did not see any issue with it. After having to restate my complaint multiple times, they finally offered a 20% refund on only the cost if the meal which didnt even cover half of the fees. I ended up canceling altogether. Talk about trying to take advantage of the consumer!

Avoid! Terrible service and attitude towards customers.
Placed an order through the UE app, restaurant accepted, took payment and then cancelled my order minutes later keeping my money.
I only realised they hadn't automatically refunded me when payment came out of my bank 2 days later.
UE bluntly informed me I was too late in letting them know, as 48 hrs had passed, so no refund would even be considered! So even though I had the cancellation notice from the restaurant they still expected me to pay for an order, which is never cheap, that I didn't receive.
I asked them how to escalate it and they advised I couldn't, I just needed to accept I wouldn't get my money back. I've now gone through PayPal to hopefully reclaim through them.

I ordered dinner for my kids at 6:30pm. It kept getting delayed without explanation. Then suddenly at 8pm the order was cancelled. No one to speak to. No explanation, just no dinner for my children. There is always something with Uber eats i will never order again.

They have literally no customer support you can talk to from they're site or by Google searching when something goes wrong on they're end you can't manually stop an order

They have HORRIBLE customer service. I was transferred at least 4 different times to different "specialized departments" but not a single person knew what they were doing. I had to repeat myself and the problem multiple times even AFTER I was told I would not have to and a report would be sent. I was on the phone for 45 minutes and was on hold for about 30 minutes out of those 45 minutes in total. Bad experience overall.

They mess up orders, cancel orders after picking up food making you have to reorder again, customer sucks as you cannot speak to a live person, takes too long to get deliveries, delivery people do not pay attention to instructions or communicate. UBER EATS NEEDS TO GO OUT OF BUSINESS. I will never order from them again.

Placed an order for approx $30 after fees and $5 tip my bill was approx $62. Never again! I canceled my order. Just got an email for $44 cancellation fee. I called the restaurant and they okayed the cancellation but uber is charging $44. Just filed complaint with paypal.

It's really sad that you can spend your money with this company & not receive your product! More than not the food is trash or the drivers just flat out don't bring you the items. How am I to blame if I had to report issues through customer service more than 3 or 4 times over the yrs that I've been using Uber eats? To be told you're not getting refunded for items not received is robbery without a gun!
AT THIS POINT IM DONE USING UBER EATS. I would rather be stranded in the desert without water before i waste another dollar with them……..

Ordered online with Uber Eats on Sunday May 28th, 2023. Food was mediocre at best. Then went to order a pizza with Uber Eats on Friday June 9th, 2023 and the system glitched and placed the sushi order in a second time. Never received food and was charged a $48.89 cancellation fee. Contacted Uber Eats who did nothing. Merchant basically stole our money and failed to provide a product or service.

I have been suspended off ubereats for no full explanation but from an automated message. I have had app issues and called ubereats to let them know the issue on three different occasions and the last time I was given two tesco orders and my app was playing up so couldn't see the addresses so had to call ubereats for support. Then a few days later they state I'm faking my GPS. Seriously? I do my job quickly and professionally. I have been off ubereats for eight days now with no call or email of an explanation. Under gdpr I would like some sort of reason and evidence but again ignored. Very terrible how they treat drivers who are here earning a living for their family and with no explanation and no point of contact you effect people's livehoods

Placed an order and it was marked as delivered. It was never delivered. Had my phone on me so I know that driver didn't try to call.
His name was James John in the san diego area.
So I called customer service and they did give me the refund. Bht by the time everything happened most of the restaurants were already closed and I had no food options anymore. Asked them for some credit on my account since it was a big inconvenience to me. If the lady had just said she couldn't do it, I'd be kind of okay. But she said that it wasn't possible because the UberEats company has nothing to do or can take any responsibility for their drivers. WHAT? It's a driver that carries your company name on it and you say you have no responsibility for it? Completely unreliable service. Never using ubereats again and putting up reviews in every platform I can find! Customer should find another delivery app!