Uber Eats

I ordered through uber eats and it did not go through. They canceled the order and still they charged my card over 40.00 dollars, three days later. I was under the impression that it all canceled until it hit my card. I contacted them right away. They told me it was to late and to bad. You have only have 48 hours to contact them. But it was 3 days when my card was charged. This company is a scam.if I did not have to issue a star, I wouldn't at all.

We ordered some food tonight thru the Uber Eats app. Then we got a text saying the driver was a minute away. Then we got call from the driver asking us three times what our address was. The driver called and texted several times. Finally, UberEats canceled our order. Then we get a message from uber eats saying we owe them for the food! We'll dispute the charge of course. Hopefully the credit card company will believe us when we tell them we never got our food. We'll never use this 'service' again.

They sent me someone else's food, thier receipt and everything that said UberEats and a different name. I sent them photos of the food and they still didn't give me a refund or replacement.

I ordered taco bell and was missing two items, oh well no refund.

Another restaurant forgot 3 items. No refund.

Basically no recourse for missing and incorrect food. Their reasoning is a year ago i recieved a refund for an order that was delivered to the wrong home and they gave me a refund. They took pictures on someone else's porch. It wasn't my house.

Why should I as a consumer be punished for stupid fast food workers and lazy drivers? My driver today handed me a KFC order an as i was going inside i was like, um i ordered Wendy's.

Ubereats screws over customers over and over again.

I ordered a papa John's pizza and it arrived half done. I had to taste it to know if it was done and they would not give me all my money back. It was a raw $20 pizza and ubereats would only give me back 12.84. The pizza was terrible and they would not come get it, wouldn't give me back my money and I couldn't talk to a real person. I called discover to help and they sided with ubereats saying they delivered... but the food was not fully cooked...I didn't know that people could deliver you $#*! and you are obligated to take it and eat the cost if it is not right.

I live alone and order out a lot. Got the uber pass subscription to avoid the ridiculous delivery fees (sometimes 8 or 9 dollars just for the delivery fee!). So now all of a sudden, I'm getting these ridiculous service fees. It says its based on different factors like basket size and distance. So why when I order from a restaurant within 5 miles of my home and order one combo meal am I getting charged an extra 3 to 8 dollars in service fees? I mean, I get it if I'm trying to cater a 20 person party that there would be some extra fees, but just tacking on fees just to improve your bottom line isn't worth it to me. Go with doordash instead. I mean, they'll still hire any idiot with a drivers license and a 10 year old car to deliver your food, but they charge less for it. The image is literally the cost of having 2 cheeseburgers and a small order of fries. I mean, I'm happy to tip 6 or 7 bucks, but not on top of a 5 or 6 dollar fee. If this is the fee for a couple of burgers I can only imagine what a family of 4 is paying in fees. Definitely not worth it. The food is almost never hot and fresh and with the price you can almost just call a taxi service to take you through the drive thru for less.

Ordered food, drivered called and said he couldn't find it. He said he had 2 min left and they were shut it down for the next delivery. Got on the support chat, to complain. I got told they would refund my money in 3-5 days. 40min later I get and email saying I owe the tip still. Get company

So, ordered my food. Watched it 'being prepared ', 'driver on the way', 'restaurant finishing up'. After an hour of waiting. UberEats canceled the order without explanation. My money on 'pending ' in my bank account. So, i got no food and now my money is on hold for 2 to 3 days. The 'SUPPORT'. If you can call it that said they couldn't do anything and forwarded my proble to another dept.

Someone in this company order food tuesday from chazz in white plains i did not food i call them to cancel and the resturant and charged the whole amount to my criedt i stopped payment tonight they used my mothers debt card thats fraud. I want my money i will take legal action against this place

I ordered KFC via Uber Eats. A large family size weal with fees was $71.05 it was the worst KFC I have ever tasted. My wife took this food back to KFC this morning and was told to contact Uber Eats. I called Uber Eats and was told that if I have no picture of the food then I am not getting a refund. I now am going to dispute the charge with my Back who is my Credit Card provider.
I was hung up on two time and had to start over each time and I have never been spoken to the way both Customer Service Representive did to me. I will never use this service ever again.

This has happened several times before. Today was the last straw. The food didn't arrive after an hour, and the Uber Eats app kept changing the driver and delivery time later and later. Called the restaurant. They said the first Uber Eats driver picked up the food after 30 minutes. So, the first driver stole the food. The app keeps showing the second picked up the food which never happened. It still says the second driver has the food after 90 minutes! This is some kind of scam Uber delivery people are playing. Uber customer service was hostile and kept insisting the second driver had the food, which the restaurant said wasn't true. Uber eventually refunded the $, but nothing will happen to the driver who stole the food. Sheesh.

So no food for dinner and our son ran out to In-N-Out to get something. This is the very last time we are using Uber Eats. It just doesn't work and the company doesn't care. Good riddance to yet another lousy tech company!

You know I'm human I understand mistakes happen they miss a side or drink OK it happens but how do you miss half my order and this happens a lot and what's worse these drivers are getting my tips for not delivering what I ordered if a waitress in a restaurant didn't bring half my order she's not getting a tip Uber needs to fix this so that they don't get a tip till after we verify our orders and then release the tip I'm not in the habit of paying people to screw up my orders

I ordered Starbucks and my driver was david and he said he couldn't find my place of work. I tried calling him 4 times texted jim to answer his phone and instead of answering he canceled my order! I was even outside waiting for him and he didn't even come up the street

I use GrubHub and DoorDash and have never experienced such unprofessionalism and awful customer service. Oh I was notified that my order was picked up 45 minutes after I placed the order and then got notice that the order was just canceled. They refused to redeliver or do anything to make up for this incredible inconvenience. There is no ability to speak to any buddy and they do not offer you to redeliver or credit your account. I am canceling with them and will stick with DoorDash Who offers great customer service.

Joshua was to deliver breakfast he cancelled our order without notice called me and yelled that I should have been quicker to respond I am disabled senior and have trouble walking he was complaining fir no reason Not Professional nit acceptable

I am so dissatisfied with Ubers eats and fire house on******* FM 1960 west yesterday I order fire house my total was 54.40 cancelled my order right after I submitted my order because I noticed the address it was the same but Instead of San Antonio it was Houston I canceled asap not even 5 minutes. I thought I was going to get my refund by today when I asked Uber eats for my refund they told me that they were not able to issue a refund because fair house had already received my order. Again I have my notification of the cancellation made right away. Uber eats sucks same with fire house.

When I saw how much extra an Uber eats delivery was going to cost for a food order - I attempted to cancel the order. Was NOT able to cancel the order. NO WAY to speak to a person for an immediate cancelation. Pointless to contact the restaurant because Uber eats placed the order. When I finally found a chat option - I asked that my account be canceled immediately and that all credit card information be removed from the Uber Eats site…I was told that I needed specialized service and that I would hear from someone in 6-12 hours! Really? To cancel my own account? Sloppy practices with all the necessary steps to conduct fraudulent charges. BEWARE!

I order dinner late at nite. The rest changed dely time and I cancelled. I board a ship with no internet access. When ask for refund deny Bez I had to alert within 48 hours. How to alert when u hv no access or email to say u r charged. Unethical and they keep sending u std reply. Don't understand my issue - how to alert UE when u hv no internet access. Pls be careful when u order Chinese in Tampa late nite.

I usually never have an issue with this company but for some reason Americans think they're entitled to a tip for doing their job, I'm sorry if you feel it's necessary for a tip just because you decided to sign up for a job that don't pay well. I would've been nice and gave the lady a tip if my items were received in the condition I ordered but I'm glad I didn't. I ordered from DJ Khalid new restaurant, I will NEVER be going there ever and will vouch for others to NOT purchase thru this company. It's ridiculous! I ordered 6 piece chicken tenders, 1 honey mustard sauces and a BLUE cheese, I get 3 ranches, no utensils, and I'm missing my cookies

I had canceled my order immediately after it was placed. I had a $20 promotion to use. When switching payment methods, the promotion was taken off. When I realized this immediately I canceled the order and then had placed another order. I should not be charged for the cancelation. I Contacted the restaurant, and they said they didn't accept the order since it was canceled within 2 minutes. Uber eats wants to scam and con customers out of their money. Tell me why EVERY customer service agent wasn't based out of the US and word for word said the same exact thing to me as if they were reading from a transcript?! Uber eats please just stop doing business in general. As you told me word for word you're more concerned about the merchants than the customers doing business. These corporations make me SICK

I do not recommend Ubet eats because for the second time they left me in another house in my same community my food and I am undergoing surgery and they did not turn to bring it to my house. Terrible service and terrible costumer services.

I pressed the order button for Krystal too many times because I wasn't acknowledged that the order was placed. I saw my mistake of ordering 3 times, I tried to correct the order, and canceled and charged 56.00 because they claimed the food was being made. I feel this is unfair. And Uber Eats would not refund me.

They are fraud i send 30$ on damaged food they didnt refund me i gonna report them in food head office they are fake and looseres. I had issue becz if their food i told them i m sick and i sent them pictures of my food but they didnt refund me i gonna contact police

I am a small business restaurant owner and I keep losing money because of Uber eats. I never signed up to be a partner for uber eats but due to increasing demand for our food uber sends drivers to come in to our place and place orders like a takeout customer, After the order is made and its time for them to pay, the uber drivers card gets declined. Then they find out the order is cancelled and says well sorry the order is cancelled and i cant pay for it and leaves leaving me with the food already prepared and money not paid. This has happened to me several times already and there is nowhere I can call to complain or get my money back for the food thats been ordered and not paid for. This is not right to stiff a small business especially when times are tough during covid.