Uber Eats

Today I ordered blueberries and raspberries as well as some frozen items from Target using Uber eats. When I went to wash the raspberries there was some mold outside but mold inside most of the raspberries. I took a picture and asked customer service to either refund the money or call Target so that I could pick up some good raspberries this week. They refused both and said there was nothing they could do. So use Uber eats to shop or dine in at your own risk. Yesterday when I ordered the same two items I did not get either of them so some of their shoppers need training. Before that, a shopper brought me tuna in a paper pack instead of chicken in a can. This is in spite of having photos of the items they are shopping for. Uber eats repeatedly asked me to give the shopper today a bad rating but that would not be fair to him as the mold may not have been something he would know to look for. Now this is interesting as Uber eats has no problem asking the customer to poorly rate the shopper when that person needs to make a living. Target would reimburse Uber eats for bad product but Uber eats does not consider it worth their time and would rather have food safety issues they refuse to address and poor customer relations. Beware big tech.

Uber Eats is one of those less-than-ethical apps that inserts itself above the website you really wanted to get to, hoping to confuse you into paying a lot more for the food you wanted, even if your original intent and expressed choice on the Uber Eats site is Pick Up. Appalling. Check your URL carefully to make certain it's for the site you wanted--not a sneaky app like Uber Eats.

Driver couldn't find my order but restaurant had my order. Called driver twice, he seemed very confused. Said restaurant didn't have my order. Canceled order and called customer service. They sent another driver and I received cold fries and a burger. Had to pay full price for $#*!ty service and cold food! Zero customer service, zero understanding and not using this service ever again!

I placed an order for a Chinese takeaway via Uber eats and expected the food within 20 minutes. We were sat at home waiting for the delivery which never turned up. I was informed via the app that the order was complete, however there had been no sign of anyone.Trying to reach Uber eats is nearly impossible and after multiple attempts, I called the restaurant to be told that the food had been collected some 20/30 minutes prior and their system was marked as delivered. I ended up reordering the food and going to the restaurant to collect it myself, expecting to get a refund for the order and the tip I have given in advance. Finally I've got a response to my multiple emails telling me that they've looked into the complaint and they can see that the delivery partner tried to deliver and waited 7 minutes. I explained that no one attended the property as we have a ring doorbell and no one tried to contact me on my mobile as I have no missed calls and that they must be mistaken, after several emails back and forth with me offering evidence that no one attempted to deliver or call along with proof that I attended and collected the same order, they have now ceased communicating with me with no plans to reimbursement money I spent. This company has no regard for providing a satisfactory service, or fulfilling their orders and should be avoided or better still shut down.

I placed an order from Taste of Himayalas restaurant in El Cajon and I live in Alpine the driver was going all around the nearby places except my house address that was set on original location. She talked with me for about 15 minutes to locate but after that she cancelled the order reporting that I changed the original location (which I never did) and Uber eats just charged me the full amount for the order stating that I changed the original delivery location which is what the driver might have reported. This is the same address I used with previous drivers and never got this problem I clearly got the hint from talking to the driver that she didn't want to come at my place because she wanted to keep the food and also make the money. My first and last experience with Uber eats and I also reported to their team the representative said someone will be reaching out to me and they never did. I'm report my bank Wells Fargo for this fraud activity going in Uber.

DO NOT USE UBER EATS. They r getting to be horrible, worse and worse. We've been missing an item almost always BUT tonight we didn't get ONE ITEM we ordered. Not one single thing. Thst should be totally unacceptable. We are having yo figure out what we can make because of uber screw up. Seriously choose Door Dash, Gtub Hub. Anyone but uber. Just because they were one of the first, they are not the best anymore and they don't seem to care

I would not recommend Uber Eat. I live in Manchester and the service here is poor. It was very often I missed some items from my order. Anyway my money was refunded. But not last time. My order was delivered to the wrong address, I could see it on photo, provided by driver. He left the order outside the door. I have never selected the option to leave my order outside. I was always waiting. The driver tried to contact me, I sent him a message to remind my address.
The Uber Eat customer team decided that I was eligible for a refund. I sent them the picture, made by a driver. But they somehow refunded me a half an order. I sent them emails and every time different agent respond and every time differently. It is not possible to contact Uber team and you'll hardly find a complaint section. I only could get a webchat. My issue still not resolved.
I will never order again by Uber Eat.
If you have an option to order strait from restaurants or supermarkets do it, it is cheaper and less stressful. Anyway, if you decided to order from Uber Eats, I recommend: make screenshots of the cost (how it looks first time) and items on your order, the time your order takes, try to contact a driver by message and take screenshots. If a driver making a picture - you need to save it. All of that it you will need to provide as an evidence for customer team. Or your money will never be refunded. Hope my review is helpful

No respect at all. Sat on my order for 25 minutes. I could see he was one km away. Wouldn't respond to my message. Customer service didn't care. Delivered cold and soggy.

Their customer service reps are the most I-DON'T-GIVE-A-DAMN-ABOUT-YOUR-AWFUL-EXPERIENCE-WITH-UBER-EATS people. Why even have a department dedicated to serving the customers in the first place? Please use another service and save your money and eat on time!

I bought Microsoft 365, and with it I got 6-months of free delivery and a $20 credit from Uber Eats. I installed the app. The first time I tried to use it, I got a message saying my payment method was invalid. I tried 3 different cards (all with plenty of money), and I got the same message each time. I figured something was wrong with the app and used GrubHub instead. A week later, I tried Uber Eats again and got the same message. I emailed support to find out if the problem could be corrected, but instead I got a message saying my account was restricted because I was not complying with Uber's terms and conditions. I emailed back and asked how that was possible given that all I did was try to order food through the app. I got another message back saying that a review showed "irregular activities" on my account and that Uber has a zero-tolerance policy for fraud. Apparently, attempting to order food from a restaurant on their platform with my bank card is suspicious. Btw, based on the language in the emails, I am guessing I am getting automated responses. What the heck? My initial email says that my account is restricted until further notice. I wonder if that restriction will lift when my free delivery period is up!

Never mind, Uber. I've survived this long without you, and (other than the frustration) it's no skin off my back. You, however, have lost what would have been an excellent customer. Oh, and your app continues to send me messages to encourage me to use my $20 credit. Really?!?!

What's the purpose of putting delivery instructions in your profile if they are not going to respect them. I clearly have please meet me at the door and hand me the food. In addition to my food I ordered an orange Fanta as well. Well the app said the driver is 1 min away. Well it said that for 5 mins. I just happen to go to the door to look out to see if they were out there and I saw my food sitting on the ground with ants around the bag. And the orange Fanta was clear…go figure. So I picked everything up and came in the house. The beve to waste on my hand and it tasted like seltzer water. The only thing I could eat was the wings because they were in a covered box everything else was in the little open boat containers and I don't know if anything crawled in them. I tried calling the driver and it went to voicemail. So I contacted customer service through chat. They gave me a 4-5 paragraph apology and a $2 credit. Well the beverage it's self was $3.39. So I texted back and inquired what was the $2 for when the beverage was $3.39 their response was we've credited your account with $2 is anything else we can help you with. So needless to say I will go back to DOORDASH! I will not be using Uber Eats again. They can take those $2 and give them to someone else!

Not even one star I would give to the Uber eats service for what they did today. We placed an order from Uber eats at cream stone creamery for a birthday surprise cake which is 65$ And I was tracking all the way long it's just two mins away from my place I was waiting outside And after two mins I was Rechecking it says Enjoy your order. I mean this is Terrible.! It says The driver Semone is Taking care of ur order and I was waiting for it. Later I tried to call on her number but it says you can't call to this number. I mean what kind of service is this? Can't be able to call or Reach her how to communicate that we haven't got our delivery it's misplaced. So Disappointed.! I just say you ppl plz don't order anything. Cuz 65$ is not easy for anyone to take on a lite note.! Would never order from Uber eats again.

Worst service ever, eSpecially late night. I waited for three different t people to deliver my food and food never got delivered. Terrible service=terrible company

I placed a shipping order via UberEATS. After days of not receiving my order, I contacted UberEATS. I asked for a tracking number via chat, 2 hours and 5 reps later, nothing, no tracking number. I called ue customer service, after a 20 minutes, no tracking info. I am out my money and 2 and a half hours of my life. Horrible customer service, horrible experience.

Awful service, never delivered to house,and refused refund, showed pic of delivery somewhere else and not at mine. Customer service did not contact driver and refused refund of non delivered food

Uber eats has stolen my tips several times due to glitches in the app. I am getting sick and tired of it! The customer didn't reduce the tip. Uber stole it!

Absolute garbage service. Meal has been delayed for an hour and half and still waiting and I'll I'm offered is a $2 credit on my account. Never using this trash app again.

I placed an order and canceled it immediately when I discovered it was going to the wrong location. They continue to process my order even though it was confirmed that it was canceled and they took my money. When I called Uber Eats I spoke with a man named Joseph who also confirmed that it was canceled and still claims that I would not get a refund called the entire cost of the order a cancellation fee which by the was is over $50 and refused to call the place to change the location to send it too! When I asked to speak to a supervisor he said one would call back but didn't give a timeframe in fact he said there wasn't a timeframe, and that his supervisor name is Kevin. He was very unprofessional and I now am out of money and I never got the order that again should have never been processed since I canceled the order.

I ordered uber eats to deliver for me from Freddy's. Food arrived on time. I opened the bag and a huge roach crawled out of bag so I immediately took the entire bag of food to the dumpster outside and discarded it. Customer supports response- we cmat do anything without a picture. That is fine - I am not worried about a refund. I am worried about yhe health of my child and me. Apparently uber eats supports restraunts that have roaches. And don't worry I am not stopping here. I will be calling the city to inform them they need to inspect that plave

I had an issue with a promotion automatically applying & it counteracting my voucher - NO HELP. I asked for a rep to help and was transferred twice, just to be told to take the promo off but I couldn't then they told me it was my fault essentially and then said to contact the store and just never understood my issue. I was able to figure out that it applied the $0 delivery for orders over $15 and it was counteracting my voucher so I had to order under that amount for the promo not to automatically apply and be able to place the order but it was so annoying because I couldn't use the full value of my voucher and I lost out on it yesterday due to going back and forth. One lady was able to give me a credit for that day but the voucher is for all week so it was very frustratingz

Regularly get cold food and uber does nothing. Only care about their proft. Overpriced and after one too many bad orders I'm finally deleting the app.

No customer service.same person running different alias. I made an order and they pre authorized for 3 holding over 100 of my money for a 32$ purchase putting me out

Company filled with Thieves
They Are absolutely useless

My order was never delivered but i was still charged for it, Tembo the driver didn't even try to make contact i called their Call Centre and spoke to the manger Hamad Who also has no customer experience what so ever, he said i should wait 24 hours for a response its been 3 days now and every time i call he is either unavailable or not in

Disgusting Customer Service basically stealing from your customers