Uber Eats

Over charging the 3rd time not very happy with the service received. It seems they trick you by giving you 50% & when the payment is processed it goes through at a different figure which is usually double. The last transaction I ordered CHICKEN on 18-01-2023 from Haji Baba in Hatfield & the amount after 50%discount came to £15.17. When the payment was processed it went through at £27.15. I Cancelled the order but unfortunately UBER EATS Refused a REFUND. UBER EATS is a CON be careful people.

I'm a driver. Walmart just recently joined UberEats and many times they have bulk orders of just packages that need delivered. My biggest complaint is that UberEats will send out an amount of like $27 for six packages which they estimate will take an hour and almost sixty miles. Well already that's just saving Walmart on shipping. But then when you get them finished up delivering, Walmart pays you $8. I've tried talking to customer service and they say it's just an estimate what they send you; however no one would accept a delivery of almost 60 miles and one hour for $8 and it's their own car? How is UberEats getting away with this? They refuse to pay what they offer the driver. How do you know you can actually accept a ride based on that offer if they don't have to pay you that? When is someone going to do something about the unfairness of Uber and UberEats and their drivers. Gas prices are through the roof and we are using our own cars. We are getting less than minimum wage. They've lowered payment to their drivers for restaurants even lower than DoorDash now which is $2 per order…so if a customer doesn't give a big tip they decline that order. Some customers are getting their food super cold because Uber won't offer a decent fare until it's went to many other drivers. One customer told me he had waited two hours to get his order from IHOP. It was cold of course. The price was decent for me which included a tip but them not paying me what's promised and saying it's based on mileage is BS and someone needs to call them on it. I'll be the first to join a suit against them.

I placed an order through the app and the delivery driver took my food to someone else's home and thought that I would want it after she went to go retrieve it back. I called customer service to explain the situation and made the rep aware that due to Covid and I work in a medical facility, that we would not accept it and wanted a full refund. The rep then goes to say I couldn't get a refund until the driver canceled the order…. Ok bet. Driver standing in front of me and she cancels. Rep. Oh you have to call back in 45 minutes to see if a refund can be issued! Oh hell no! I get off the phone with the unprofessional rep and call again. The new rep issued my refund with no hesitation and understood my reasoning for the refund. Uber eats will never get my business again EVER!

Is it fair to charge over $20 for 1 drink and not get a negotiable compensation for it?!
That's the app and website you are visiting for service, people! COMPLETE RIP OFF! BYE! DELETING MY ACCOUNT NOW!

Don't expect your orders to be right and don't even think about getting money back for wrong or missing items. So you basically just give them money for nothing in return. Horrible.

Uber eats are Horrible please close them down bad customer service some times you don't get your food or it's cold they never fixed the issue or resolve it they justify it

This place is horrible it just does not make sense I ordered from jersey Mike's and took forever so I canceled it and they told me my money was non refundable so the customer comes out the lower this $#*! don't make sense smh

They are stealing people money I did an order and canceled it right away because the address was wrong then I placed another order with the right address, I checked my account and they charged me for both and they refuse to issue a refund mind you I been a loyal customer for many years they say they had to compensate the merchant but that is a lie, I checked with the restaurant and they never got a credit for that order that was cancelled the reason I know is because I know the manager.

I would love to know how many people had the same issue.

I am very unhappy about my order because it is currently an hour past when it was supposed to arrive and the all says that it is still looking for a driver

Never again. Last time they left it sitting on the porch even though we'd asked to have it handed to us. (At the end of the delivery time we found it and It was cold.) This time, I checked the app 22 min into the delivery time only to find that the order had been canceled 10 min into the delivery time. NO explanation, no text telling us it was canceled. I officially hate UberEats. Can't upload proof of purchase with the $0 charge, what I ordered and the cancelation because they say it's not available for download.

I will NEVER USE Uber Eats again. Ordered Jet's Pizza and within two minutes of completing order needed to cancel and they said I would stil be charged. No way in two minutes pizza was prepared so not understanding why I could not cancel. My advice go to Door Dash!

I assume they outsource because these were the most unhelpful and idiotic customer service people I have ever dealt with. I will never use Uber eats again. So rude and dishonest.

Uber Eats picked up an order at 5:21 pm and delivered it at 6:15 to an address 1.7 km away. Of course it arrived cold. What kind of bull $#*! service is this? Why do we put up with this crap service?

At first i like it a lot very convenient but the the best of it did not last long a had famliy at my house visiting me after coming out the hospital so no food so i said oh no big deal i could McDonald's grom eber eats an order for everybody take a really long time but when the ap show the food was on the way the driver keep driving down wrong street and will stop deen start driving than when he finally show up the bag was a little rip and a lot of the food was missing leaving the little ones waiting there nuggets but that when i contact uber give me a had time got refunded but people ztay hungry this was the 2nd time it happen i realize it was not McDonald's the driver toke the food for themselves! Hey its free food to them i sent and email letting them know with thrust pilot. Its the bronx not a big supposed!

I placed an order & paid for KFC on 30th July to be delivered between 20.15 & 20.45. They didn't show up. I contacted customer services & was told 2 different stories 1, my order was delivered to the wrong address & 2, The driver tried to contact me via phone & waited outside for 8 minutes Both were LIES! I have CCTV installed which proves that nobody delivered or even attempted to deliver so I had NO FOOD & NO REFUND. This company is a complete joke & are dishonest by lying about delivery & won't refund me either. I will NEVER order from Ubereats ever again!

Delivery guy under influence drunk dirty and yelling bag was tampered and smashed uber took money that I never received food immediately contact chic filet and uber that's all they do steal money and food I will never use them again if I can give zero I would they do to much and hire anybody one thing about chic filet they will never send a order like that plus u take my money and never gv guy my pin do to way the bag look sweat dripping on it and smashed and tampered but u took my money out my bank account

They lied and stole my money. Do not use. I applied a code to get up to 30 dollars free for my food. They showed on my receipt I had received the code. Dinner wasn't going to cost me much since delivery and the food was free thanks to that. They took the money OUT of my bank account. I contacted them. They said "We don't understand." Maybe they speak Russian? What part of You deducted when your receipt shows it as free do they not understand. Now I'm furious. Send them back a message spelling out exactly what they did. WITH screenshots of the receipt saying it's free, my bank account deductions, AND the promo I accepted [letter]. They send me a letter and say "Maybe someone used your account check with them." Okay. They speak Russian or are brain dead. Then they want all the DETAILS I just sent them, again. I will never see my money. The delivery person was prompt and polite. And I am deleting my account with them. Do not use them because they flat out lie on their receipts and then can't bother to check to see if they took out the money. You will get a run around.

I ordered from a restaurant with their menu in Uber Eats. Uber Eats provides a discount for this restaurant and menu for the restaurant. Restaurant did not have a web page so no menu.

Restaurant gets my order and I decided to pick it up and go home. At home I noticed that restaurant had given incorrect items. I called restaurant and they give me some horse manure story that their menu had changed and that the problem was Uber Eats. Over the phone, I went on with the restaurant's problem and being responsible but that is not the point of this review. This review is about how Uber Eats is full of FECES!

Yeap! Uber Eats is a platform that provides a service and primary focus is consumer dollar bills with little care for consumer satisfaction. I will never use Uber Eats and by the power of EXTENSION, will never freaking use UBER, not even for a ride to heaven or hell!

Ubereats are theifs, so always check you balance on your bank statements. They will show you a balance of the app, then bill your card for more than the actual price. Also some of they're drivers lie and say they delivered you food and keep it for themselves. It's something always missing from your my orders. The customer service is extremely disrespectful and also apart of this thief gig they got going on. "DONT USE THIS SERVICE BEWARE"

Ordered Wendy's tonight,it showed up in a plain brown bag with scotch tape closing it,I called Wendy's to question this. Obviously it was tampered with

We got a promo of 75% off and when I went to use it it worked but then it said I needed to use another payment method so I tried throgh Paypal and again said I needed to use another payment method. After this it said I alredy used the promo and I could not place my order using the promo. I contacted ubereats and explaind my situation and they said I tried to use the promo was fraud? They still keep sending me the code to this day? Crappy company I will stay with Skipthedishes and Doordash, at least they care about their customers. And they still send me the promo Just yesterday?

When they screw up your order there is no way to contact the company. No communication during the ordering process. This is an unreliable operation with no concern for their customers. To say it bluntly, I WILL NEVER ORDER FROM UBER EATS AGAIN.

You keep sending me offers for 50% off my food delivery. It's a nice gesture, but my experience has been ridiculously bad. Every time I receive these offers I try to order and every time there are virtually no drivers available for any of the restaurants that I want to order from. If you don't have any drivers available for food delivery, why do you offer the discount or the service? Every other delivery service in the Portland Maine market, and there are many, are capable of picking up food at the restaurant of my choice and deliver it to my door in a reasonable amount of time. Why can't you? It has been so disappointing and infuriating that I have deleted your food app from my phone and I delete the offers as soon as they land in my inbox. I'm curious, do you actually consider this to be good customer service? For me it's terrible customer service and just makes me angry and frustrated. It's dumbfounded to me that you can offer an excellent rider service but you don't seem capable of getting this to work right. What is the problem?

Thank you for your time. I really had to get this off my chest.