Uber Eats has a rating of 1.1 stars from 1,314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber Eats most frequently mention customer service, credit card, and wrong address problems. Uber Eats ranks 181st among Food Delivery sites.
Had a delivery from Karen with Uber zeats, I left a $10 initially and paid $2.99 for a speedy delivery. Karen didn't bring 1/2 my order. She delivered the few items at 1245, I called/emailed and used their chat to communicate the issue immediately at 1250pm. Uber eats responds 7 hours later saying I asked too late to refund my tip. I don't think so, I'm canceling the entire order on my debit card in the morning. Beware, just pick your own food up or order Dominoes or Pizza Hut. They're honest.
I am warning everyone to avoid Uber Eats. It is full of false promotions. They let businesses like Fresh Slice, etc fool people by ads like buy one, get the second one for free. And when you realize that's been a scam and cancel in less than 2-5 minutes, they charge you almost the full amount. Not reliable at all. Call the restaurant if it has delivery, otherwise, do not order. I was so embarrassed in front of a group of students the other day.
Ordered food at 6:15 Got a confirmation that my credit card was charged. Was told delivery would be between 6:50 and 7:15. By 7:30 concerned so tried to call restaurant. Could not reach anyone. Finally found a phone number for uber eats... long wait... then girl looked up my order and said it had been canceled due to merchant was unable to fulfil my order. They said that charges were returned... so no proof of purchase. NO ONE, YES, NO ONE contacted me by phone, email, text to let me know that it was canceled and that I had just wasted 1.5 hours waiting for an order that never showed up. BAD BAD SERVICE. WILL NEVER USE THEM AGAIN!
Products used:
i want to a different restuarant and ordered food and got take out.
Date of experience: August 10, 2022
This restaurant is running a scam on uber with their so called "buy one get one free offer. I ordered a burger on this offer along with nachos. I got one burger and ice cold nachos. When I called the restaurant to enquire as to why I have been scammed I was told a $#*! and bull story that uber was responsible for giving me that extra burger. The restaurant did not send me a receipt either which was also blamed on uber. The asian guy that was on the phone appeared to be caught out off the scam the restaurant is running, he seemed illiterate and very questionable. DO NOT BUY FROM THESE THIEVES OR FROM THE UBER APP. UBER ARE ALSO INVOLVED IN THIS SCAM AS THEY REFUSED TO HELP ME.
Date of experience: April 15, 2023
You have zero idea who is handling and delivering your food. Illegals are admitting to illegally, surprise surprise, using stolen access to Uber Eats accounts to make food deliveries.
Tip for consumers:
This is unacceptable and the company needs to do something about this.
Date of experience: September 28, 2023
Did not receive my entire order. UberEats did not feel the need to take care of their valued customer and did not, "make it right" when my order was wrong. Will NOT be utilizing your company again and shame on you!
Tip for consumers:
DOORDASH, GRUBHUB, POSTMATES take care of their customers!!
Products used:
UbearEats
Date of experience: February 25, 2022
A couple of weeks ago their driver canceled my order after almost an hour of wasting. They couldn't explain why and gave me a credit. I wanted to use the credit so I ordered burgers. Their driver took an hour to get to me and made 2 othet stops. My only thought was the food is going to be cold. Yep. Cheese was cold and stiff and fries were cold. Called customer service and they said there's nothing they can do since it arrived 15 mins early. More like an hour. They don't care if the driver has a few stop and the last person's food to be delivered will be cold. They said the food got here on time. That's all that mattered. Will not go with them again and I will past this info to everyone I know. Uber eats is ridiculous. I'm surprised they r even still in business.
Date of experience: September 29, 2022
My son ordered food from Sonic, and one of the meals was wrong. So he canceled the order, and they allowed the cancelation to go through, but they won't refund his money. The order was canceled immediately there is no way they started preparing the food that fast. After contacting them, they refunded $25 of a $65 order. This is absolutely ridiculous. If a refund can't be given there shouldn't be an option to cancel the order.
Date of experience: December 8, 2022
Like many of the other reviews in here, I unfortunately had the experience of an Uber Eats driver claiming to have delivered the order, when they have not - absolutely despicable practices by some of their drivers who, when they have trouble finding the address, seem to call to say that they are reaching the address soon and to wait for them, and then never do, and Uber doing absolutely nothing to reprimate such dishonest drivers and to refund orders.
The Uber support service is also nothing more than a facade - when called, they just say to contact them by email, and then by email they simply respond with preformatted messages saying that they have no intention of doing anything about the problem.
I will not be using Uber Eats again (especially as there are plenty of better alternatives out there)
Date of experience: July 5, 2021
I dislike the system, the worst chat setting, easy to delete what you have typed before you send, the return bottom doesn't work, you have use the awkward arrow to the far right, also the frame doesn't stay center - you have to pull-in to get the whole screen back, it's awful. Also after rating the driver, the system asks again for tip - you would think this tip will replay any tip already entered in the initial order steps, nooooo the tip was an add on to the already provided. So I ended up tipping more to this horrible delivery experience. I am deleting this app and never using again. UBER is gross, horrible, awful.
Also the chat person was also horrible, lazy, incompetent
Tip for consumers:
Tipping policy is horrible
Date of experience: August 31, 2022
Uber eats is practicing the same old nasty policy of over charging for your order! Excuse ensuring you sufficient funds in your account. In fact all they doing giving the image of their company being of a higher value. In the mean time all it does is tie up your funds in your account for up to a week! This should be illegal. Uber eats STOP THIS PRACTICE!
Date of experience: August 9, 2022
Many times you are overcharges, also the drivers don't pay attention. They take more than one order and don't provide you with your food. They give you someone else's food. $#*!ING. $#*!
Tip for consumers:
Don’t use Uber eats
Date of experience: April 16, 2023
My husband and I ordered slim chickens and accidentally put in the incorrect address so we cancelled the order and placed a new one. Me thinking we cancelled the order so they will not charge my card was incorrect. So with me not receiving food or having a dasher come out they still charged my card 44 dollars. I reached out asking for a refund or even a credit and they advised they could not do that and are going to keep my money of 44 dollars even though i didn't receive any type of service. I will be going through DoorDash or any other type of delivery company rather than going through them.
Date of experience: September 1, 2022
I work for uber eats and apparently switching my debit card locked my account so i cant access my earnings. I call support but end up speaking to someone in the phillipines that barley speaks english. I cannot access my funds and I would recomend not eating or working for uber. Go with door dash or grubhub or lyft
Date of experience: July 28, 2022
I placed an order on 01/25/22 my order said delivered. I contacted the company and ask them to contact the driver to find out where he left my order and I was told no and they weren't giving me a refund for my 60.00 dollars.
Date of experience: January 26, 2022
I've ordered three times now and today I'm livid because this is the third time they didn't give me whole order everytime now they've taken my drink and I have no way of contacting the driver once they leave it at my door I'm never ordering food from them again because I'm sick of them not giving me my full order
Tip for consumers:
Don't order food from them they never give the full order
Date of experience: July 10, 2022
They send the wrong food I asked for a refund and they refuse to give a refund what I ordered on my app is not what Panda Express sent I am allergic to a few things that were inside of the order which meant I couldn't eat it and they refuse to give me a refund
Date of experience: August 31, 2023
As I order my food I explained to the driver were I wanted my food he understood. So, when the food arrived came to find out it wasn't my order. He just delivered the wrong food to my address. So, upset I called fast. On the phone they said that they couldn't do anything to help me. Not even a refund. I even send them a picture of the order receipt. I wonder how the other person, felt when they receive my order. Never again Not even help with Uber Support. (She just didn't care) Heather order 2 drinks and only 1 was Delivered.
Date of experience: July 8, 2022
This company I ordered only once off their app and day after they started taking a small amount out of my bank account I didn't think anything of it in the beginning but I was stupid in not reporting it to my bank sooner as they went into my bank account yesterday 7 separate time's different amounts adding to a total of 245.51 out of my bank I reported to my bank now they will retrieve the money back hopefully! Im writing this warn others of these crooks and they shouldn't be operating period via food or driving my next avenue is the bbb you $#*!s aren't taking my money and getting away with it
Tip for consumers:
Don’t ever order from Uber they will use your information and rob you blind
Date of experience: September 29, 2022
I ordered 2 plates of food and I was waiting and got the message that the food was delivered. I ran outside and there's no food. Search up and down my block at neighbor's house is finally got ahold of the lady and she told me it was at the neighbor's house. I requested a refund. They were supposed to meet me at the front door. Very poor service
Date of experience: July 28, 2022
If there's zero start, I would put zero. I ordered food last October 17th. As an uberone member, I got $5 credit for late deliveries and I messaged them because my food was late an hour and they compensated me with additional $5. On the same day, they took it out of my account and marked it like i used it. I have the screenshot of it and i tried to fix it but the customer service told me that I used it on my order. Even though I sent the screenshot, still she insisted that I used it. Worst customer service and company. They're cheating to make money and disregarded their company vision. Be careful what they offer and be aware of your ubercash.
Tip for consumers:
Beware of your ubercash. They might take out money without your knowledge
Products used:
food
Date of experience: October 25, 2022
I had 20.00$ Uber wallet I canceled an order 10 seconds after it was placed the 20.00$ was gone. In my account and they refused to refund me my money. I will cancel my account these theves.
Date of experience: June 2, 2023
The "Promotions" function that advertises discounts on orders is designed to fail after 1 or 2 uses. This forces customers to call in to manually process the discount. Once you call in and reveal their scam, they hang up on you repeatedly. They do not care and are used to hanging up on their PAYING CUSTOMERS! I place orders over $30's regularly, multiple times a day and night and this is how they treat you! Unbelievable. Their selections and application looks great but their customer service execution sucks. I'm convinced they all suck as ALL of these food delivery apps work through INDIAN CALL CENTERS! And the call center workers dont care about you and will HANG UP ON YOU! No matter what tone of voice you are using. THey repeat themselves and hang up. They know they are powerless and they don't want to deal with unresolvable problems that are set as policy so that these apps can scrape money from honest paying customers. F all these guys i'm going to go buy and make my food for myself again. Its cheaper and taste better, oh and its much cheaper...
Date of experience: May 24, 2023
A tip of 20% was added to the bill without me selecting this option as I always prefer to tip the courier directly. The system froze during the order and the receipt was sent to me 2 hrs AFTER the money was already transferred. Customer service told me that I should have contacted them before the money was transferred and that I shouldn't have selected the option to tip 20%, which just to be clear, I did not do.
$#*! service. Not ordering again.
Date of experience: October 2, 2021
I placed my order and after waiting an hour my delivery person canceled! He didn't mean to take my order!? It took him an hour to decide he didn't mean to take my order? Too bad, if you wait past a certain time then you should have to take that order!
I reached out to Uber Eats and they thought giving me a $10 credit would make me happy! No, what would make me happy is the food that I ordered!
Date of experience: September 2, 2022
People! If you can use another service do it. UBER eats scams people. They will not refund delivery at all. I was less than a mile away and could not pick up the food at the time. They started off when they picked the food up at only 10 minutes. Once picked up they put the time to another 1/2 hour. My did came cold because they make people now pay for priority. Every person you speak to are over sea. STOP USING THEM SO THEY STOP SCAMMING!
Date of experience: July 4, 2022
If I could rate a zero I would. I just had the worst experience using Uber eats. I was already on the fence about using food delivery services, but decided to give it a try. I placed an order of food and instantly realized that my order was wrong. I tried to cancel the order immediately but couldn't find where to do it. It took me about 15 mins to figure out how to cancel my order. I had the ride share app only not Uber eats app. I even tried to call the restaurant but no success. I discovered I had to cancel the order in Uber eats app not the ride share app. When I finally cancelled the order and did not get the food I thought the order was cancelled successfully. I discovered the money still was charged to my account the next morning. I chatted with an Uber employee and was advised when I cancel an order after a merchant has accepted the order I still have to pay the merchant. I asked where was the food the employee ended the chat. So, I talked to 2 other employees before I understood what happen. I will never use this option again. They where not willing to give my money back. They called it fees and told me I should have reached out to them before I cancelled the order. Wow! Lost 46.00 and no food. High way robbery.
Date of experience: April 3, 2023
Uber Eats provides you the food you want, when you want it. Open the app and order today!
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