Uber Eats

Never expect to get a refund from UberEats! Their customer service is useless! I ordered 6 pints of ice-cream with UberEats. They arrived already melted and slushy like milkshake; the content spilled everywhere in the bag. It is a safety issue to eat ice-cream that has already melted in the heat. The ice-cream did not come in proper packaging -- not fully sealed containers but iced drink containers with stickers to cover the huge openings on top. Also, my order did not come with a cool bag like it did last time. I talked to manager at the ice-cream shop and she agreed to fully refund me for this order through Ubereats. I got 2 messages from Ubereats the next day; they were very similar in their content and rather generic. I believe these copy-and-paste messages are used to deal with all types of customer disssatifaction. The message instructed me to express my concern in their app review (btw, I had already done twice), but even then, UberEats continued to refuse to provide any refund despite the ice-cream shop manager's consent. UberEats do not take complaint seriously and they will never take responsibility for their poor service, not even when there is a mutual agreement for refund between their business partner and customer. Their nonexistent customer service and low integrity do not deserve their expensive fee charge. I am closing my Ubereats account.

They are so deceitful and fraudulent. They cancelled my order when I only wanted to add something to it then still charged me $33. Their customer service wouldnt even answer my questions.

I contacted Uber eats because I received left over chicken from Safeway and not freshly fried chicken that was prepared for me specifically, which I had received several times before with out issue. I even texted the delivery person that I did NOT want their leftover chicken. She brought it to me anyway. I alerted customer service and they " threatened" me that they could not do anything because they were reviewing my account. When asked why? The customer service rep explained that she could not tell me that. Hmm but you can tell me that my account was being reviewed. Since this was the first time that I had ever contacted them, I'm sure that was a veiled threat! Conclusion, UBER EATS WOULD RATHER THREATEN YOU THAN GIVE YOU A REFUND. SMH

I tried to order food through three cards that have money, all declined. Cannot get ahold of a human being to talk to. I've spent thousands ordering food over the years, no longer!

I saw I had a promo code for 90% off if I spend at least R150, so I decided to use it. I decided to use the code and after saying that my order would only be R40 it took the full amount of R170 off my card. I immediately tried to cancel the order and then it got canceled but charged R150 as a cancelation fee off my R170 order, leaving me poor and with no food. The app is poorly designed and confusing and the fee of cancelation after a just minute off placing the order when the restaurant could not have possibly started making my food is ridiculous. After numerous phone calls I was then told to use the help feature on the app which was of no assistance whatsoever!

I posted proof that I had the promo codes.

Kind regards

I am still waiting for my food. The call centre refuses to help. Sueina vasa t. Uber driver is a theft. Uber is stealing everything from you and don't care about the customers.

They charged but never delivered the food - I waited outside for over 20 minutes, the driver kept saying that he is coming but never arrived. The company is currently refusing a refund.

They've delivered my orders to the wrong address multiple times and they don't read the instructions given to them to text and let you know they're close. So today I placed an order and AGAIN delivered the wrong address! So I ask for a refund and uber eats tells me that I've been restricted from a refund because of the multiple complaints! UBER EATS IS PIECE OF CRAP AND A SCAM! WILL NEVER ORDER FROM THIS PIECE OF $#*! APP AGAIN!

I waited an hour for my delivery from Trio Restaurant in Palm Springs. I had DETAILED directions to my condo unit in my complex. I saw the driver was at the gate, so I texted him through the app (His name was Michael) and gave him precise directions to get to my unit. I never got a response. I went outside to look for him and as I was walking outside it just said " Order Cancelled by Driver" No call, no return text, nothing. Just Cancelled after waiting an hour. I tried to reach out to Uber eats through the application, but I believe it was just an automated response chat as they kept texting back form responses and assuring me I was not charged for my order. No charge, well fair enough, but still no dinner after waiting an hour. NEVER will I use Uber eats again and Never will I go to Trio in Palm Springs again as long as they continue to support UBER Eats!

Was told that the reimbursement was denied because I don't drive for them anymore. Legally, what they do is illegal. And they hire foreigners to work for them.

Hi ‍Aylan,

We're sorry to hear that the order you received was broken container.

We understand this may be upsetting, and want to let you know that we have processes in place to review this type of feedback with merchants and delivery people. Even though we won't be able to provide a refund, we will relay this feedback to the merchant.

Thank you for taking the time to let us know about this. We hope to offer you a better experience on your next order. THIS IS WHAT THEY WROTE AFTER I SPENT 80 DOLLARS ON MY ORDER AND COUDNT EAT IT GARBAGE ALL THE WAY, MY FOOD CAME INSIDE THE BAG AND IT WAS LIQUID.

One hour and half after my order, for no apparent reason, uber eats canceled my order. There is no recourse, you just go hungry. I will never use them again. They suck.

Be aware that this company customer service doesn't care if you have issues with your food quality. For this reason I canceled my membership with them.

I inadvertently placed a order today as I had items in my cart at one restaurant and decided to order from another. I hit backspace and it placed order to first restaurant i was considering. I noticed it immediately and in less than 1 minute contacted uber, as there was no option for me to cancel it thru app.
Now i have 2 order from 2 different restaurants arriving at same house at same time. Seems like there should be something in app that verifies that this is desired because obviously this was a mistake. I immediately contacted uber and they wouldn't cancel my order. They said i had to cancel it w restaurant but i made my order thru them. They have horrible customer service. I tried to contact the merchant but of course there was no phone number listed only a chat with and they never responded. After going back and forth with uber eats they finally gave me the merchants telephone number and by this time the order had already been filled and driver picked up order. The restaurant didnt actual answer the text only number until 2 hours after the food had already been delivered. Now any other time my uber order is always at least 30 plus minutes delayed from expected arrival but today of course not.
I won't be using uber eats again. They up price more than other apps, don't have accurate delivery times and if you are paying for service and something happens they should be helpful in resolving the issue especially when contacting them promptly regarding.

Terrible customer service. I wanted to order from a local chicken place, and typed in the name. Usually, it's the first one that pops up, so I didn't even question it (I don't have the logo memorized and the name wasn't clearly labelled so I just went with it). Turns out it's a nearly identical chicken place in the same shopping center (same menu items too) so I ordered without much thought, only to realize my mistake right after. I immediately tried to cancel, only to find out the ONLY way to cancel was to go through their chat. It ended up taking 20 minutes for a representative to answer me, only for them to blame me for not reading the address (if you use the app, you know the address is not up front and center on the ordering screen, you have to click more details to find it) and then told me they could cancel my food but still charge me the full price! I told them, then don't cancel it, because I'd rather pay and get the food at least! He was very rude, blaming, and had absolutely zero solutions or remorse when I explained how frustrating this system is. I will hesitate before using this app again - I'd rather go through the restaurant's own website.

Delivery driver dropped off my order at the completely wrong address and then marked the delivery as completed. What a huge disappointment and waste of time. I wont use the app again.

If there's any issue with your order you're basically on your own as they never provide any customer service or refund. Terrible customer out to rip you off. Total contrast to Grubhub

Uber eats is an organization of crooks. Their delivery driver dropped my food at the WRONG ADDRESS, then sent me a pic of him leaving it at the wrong address, then left no way for me to contact him during the delivery period, then I talked to 3 customer service reps who all refused to refund my money because the driver left the food in the "pinned location", even though I never pinned my location on any map because I manually typed my address into the delivery address, and then they hung up in my face, twice. They refused to allow me to speak to a supervisor. The fourth rep claimed a supervisor th the name of Cy was going to call me back within 24 hours but she/he did not. This situation is entirely their fault as I have had the same address typed in my Uber app for two years and they've never delivered my food to the wrong address. Furthermore, it was their gps that pinned my location in the wrong place, not me. They stole a hundred dollars from me and refuse to allow me to speak to a supervisor about refunding jay kinetic, and the reps can barely speak any English and are completely unprofessional.

My food was poor quality and cold. It took over an hour to get my food when it said that it was going to be 20 minutes. I also didn't like the food and I have no recourse.

I ordered from IHOP using Uber Eats. I was very specific with delivery regarding the room number. The guy gets here and delivers to the wrong F'ing room! NEVER AGAIN USING UBER EATS. Drivers seem to be illiterate and incompetent.

Every time I order something is always missing. It's very rare that I get a complete order. They will tell you you are not eligible for refund for missing items. DO NOT USE THIS SERVICE YOU WILL TAKE A LOST IF YOUR ORDER IS NOT CORRECT

For 3 weeks I've had to fight for my own under cash! I'm on disability n fighting for food. This was gifted to me it's mine I'm entitled to it please see my attachments to see how I've been treated.

I have experience over 10 times where my orders are taken one guy was demanding I give him the code and he wouldn't bring my order I was treated poorly called customer service n they said we refunded you and that's good but not the point what is going to be done about this …. These pple pick up our orders and so t bring to the door or wait around like we not looking for them so they can keep it or they go to pick up and cancel after getting ordered the next driver show and there is not order ready this is disgusting and will never use again for service and I'm reaching out for legal action the last guy was disrespectful and we give our adress out n I'm uncomfortable now with that behavior delivery guy name Warren he's is a black male in Dallas stealing orders and treating you poorly when I didn't do a thing to this youn man to treat me this way