Uber Eats

Purchase a Mcdonald with uber eat delivery.
The driver never arrived but marked it down as delivered.
Contacted the customer service a woman called Nicole answer she was rude would talk over us.she refused to let us speak to a manager.she also refused to give us an email or contact address that we could use to write to complaint too.because we were insisting on speaking to a manager she hung up we called again a d the same thing happened. This people driving for this company are thieves and the company is also run by a bunch of thieves.Happy to take your money but don't delivered.

I received an Uber Eats gift card so I decided to order some dinner. I chose a restaurant that is less than a mile from my house, because I wanted my food to be hot, and my milkshake to be frozen. When I clicked on the restaurant, it said it would only take 10 to 20 minutes for delivery. After I placed my order, I then get a message saying it would take 45 to 50 minutes! Had I known it would take so long, I would not have ordered a milkshake. I contacted Uber Eats to see if I could cancel my order without penalty, and they refused. I got the usual canned response, saying that if there's a problem to text them back. So when my milkshake arrived, it was completely melted and disgusting. I contacted Uber Eats to let them know, and they initially told me that I could not get a refund. But I persisted, and they finally refunded me for the milkshake. I'm so tired of this Company.

Most of orders that im doing for uber eats customers is misleading. I get base $6. To go 40km out in the boonies and a tip of $17.
Buy the time I get there and complete the order the customer reduces the tip to $1.00
So basically I went there just for feul and 1.5hr time. Aswell uber app when they do batch orders they scam you by not puting resturant details and not paying you for multiple orders.uber app sucks and is getting worse.pls stay away from uber.its a $#*!ing JOKE! 17.47 but just getting the basw.$6.62.wtf

I've used Uber Eats twice in the last week and a half, both times I used them I had issues. Food arriving late and cold (I was told no refund for cold and late food). The time before that the restaurant was out of what I ordered and told me to cancel the order with Uber eats. I cancelled the order and Uber eats tried to charge me a $19.99 fee for cancellation. All of this was happening while I was hungry and wanting to eat, instead I was trying to get back the money Uber eats ripped off from me. Not a happy experience and I will never use Uber eats or Uber again.

I placed an order with McDonald's through Uber eats 1st march. The delivery driver was delayed. And on the tracking I kept seeing him driving around in circles, heading back towards McDonald's, and then driving down the sea front. One hour and 20 mins had passed. I then cancelled the order because the food would have been very cold, soggy, and not suitable for the microwave. Uber eats charged me a cancellation fee of £12.66. I of course contacted my bank (barclays) and received the money back into my account straight away. I then placed an order 26th march and again £12.66 was taken for the past cancellation fee, and my order was declined. I contacted my bank (tsb) who returned the money straight back into my account. Today 2nd April £12.66 was again taken from my bank account without me even placing an order. I messaged Uber eats who are just being complete MORONS. So I have now reported them for fraud. Because that is exactly what it is this time round. Be very careful of these corrupted THEIVES.

I put in the wrong adress (I understand I made a mistake) However, in order to get the order the driver is supposed to ask for a PIN number. I did not recieve a phone call of any kind. If the order was recieved by someone else how did they get the PIN? Either the drive keep my cake or he/she never asked for the PIN. As far as I can tell Uber never did a follow up with the driver to confirm this. I realize I made a mistake, but Uber has procedure in place to avoid these kind of mistake and the procedures failed. I did not received any kind of rembursment!

I live in Regina Saskatchewan and the drivers who work for Uber Eats are incompetent and I don't trust them at all! I ordered pizza with my last $25 dollars and not only did the idiot driver deliver my food to someone else, I have to wait up to 10 days for my refund. I sent an email to their customer support stating that the tip I paid was to be refunded as I was not tipping for incompetence! Everything about Uber Eats is a rip off. I will NEVER USE THIS SERVICE AGAIN!

Drivers can steal your food and they will not give you your money back or a credit! Do not use! Theft!

Picked a place because it was a 15 minute delivery. It was a before work meal for my son and it would arrive in time for him to eat after school and before work. After 45 minutes it was going to be too late before he had to leave. I tried to cancel and they said it would cost me $16 to cancel and get nothing! I tried to talk to 2 representatives and they said that they still had til 4:20 to get in the delivery window. (I'd ordered at 3:08). Had I'd known that 15 minutes was just what they said to get orders and don't actually care if it takes over an hour I would never have ordered. Finally after my food arrived over an hour after ordering it was cold stale fries and cold burger and a melted shake. The 3rd representative gave me a refund. But it took me 20 minutes on chat to get help, and the gaslighting is crazy.

I would not recommend Uber Eats to anyone, unless you want to be conned! I was a regular customer of Uber Eats and placed an order last weekend. The driver turned up and asked for my pin. As this was nothing unusual, I provided this. He then went to get back on his bike. When I asked where my food was, he told me he did not have it, showed me an empty bag and told me there must have been some "misunderstanding". Flabbergasted, I informed him I would be reporting the matter to Uber Eats. He then followed me to my front door in an aggressive manner. I reported this to Uber and to my horror, have refused to give me my money back or take any action. I would not recommend Uber and certainly won't be using again. I'm horrified!

Uber needs to stop sending promotions to guests if they won't be loyal as a company to the expiration dates.
According to customer service after trying to use this new guest 25 off promotion (everything was valid and before expiration) they said over the phone "This promotion was deactivated early" and did nothing to help me afterwards just quickly saying bye.
I received the promo code in an email 3 days ago.

They keep sending me emails with a promo, let me pick my food, add it to my cart, apply the promo, then I pay and it says they cant apply the promo I picked even though it shows as available. Then they almost immediately send me another email saying dont lose your promo, so I do it all again, only to have the same thing happen. I think it's a scam so people will take the time and effort to order the food and anticipate it, then at the last minute, the promo fails, so they'll order it anyway at full price. So disappointing they keep luring me in with the promise of a discount. Which They automatically apply- then say it's no good. I have complained before via chat and they basically were like sorry, not sorry. You'd think I'd learn, but I keep getting sucked in by their emails saying 'hurry- don't lose this deal'.

Delivery made by uber was left on the doorstep to go cold.No attempt was made to knock the door as both my partner waited for delivery for over thirty minutes it was by chance I went to the door to see if could see a uber driver I discovered it.Order number 888e6Phoned KFC greenbridge swindon who weren't helpful and said they weren't responsible and it was my responsibility to contact uber and complain yet the order was p.laced on the KFC website so two cases of bad customer service

I wish I could give zero stars. This is the second time that they completely messed up my order. No matter what you order be prepared to get something else and then you have to pay and stick with it. Customer service is rude and it's ridiculous to even call this a customer service.

The whole thing is a big annoying joke. No matter if you order food, which will probably end up somewhere in the neighborhood, or if you order groceries from a store, you won't get what you order.

Nobody cares if you get 30 bananas instead of 3 and then customer service tells you that this is OK and you can just stick with it and shut up,

Save time, money, and your nerves and delete the app. This is the worst service ever.

Horrible, incredible lack of attention
I placed a large order of 500 USD (10,000 Pesos more or less). The delivery man couldn't find any product even though everything was there (my friend also bought me something at the same time and found everything...he didn't even find tomatoes, onions, olives, capers) this carrier didn't have any will to work properly just wanted to finish without following any of the item I asked, I explained to him that I also made the I asked for water because I was going to have surgery and for a month or more I won't be able to go out and he was trying to buy only 6 liters. It took 2 hours more than the estimated time as each single stuff he asked me a replace (my phone was ringing every minute...) and in the end he deleted the order because realized that didn't want to take everything I ordered. I contacted the support and they did not support me, they just said that they were very sorry but they did not block the deliver, they did not place a new order, they did not refund me anything for my time or my purchase and the money is still not in my account. Very unprofessional since they bought Cornershop, the quality went really down, there were issues also with Cornershop but at least their customer support help you or give you voucher and refund if the situation was unprofessional (never like today). I do not recommend at all ubereats better you delete your accounts and use other more professional apps.
PS Update, I contacted them other 2 times. The second agent just closed the communication. The third one escalated to a manager whom didn't contact me yet.

I placed an order with Uber Eats this evening. I had my notifications turned on and the app stated that the driver was arriving. I checked my CCTV camera to find a red car being pulled over by police outside of my house. I watched and waited and after some time, both cars drove away, by which point the app then told me that my order had been delivered.

I lodged a complaint and was told twice that the driver attempted to phone me and waited outside of my house for 7 minutes and that I will not be refunded. I have cctv recordings to prove that this did not happen and the driver did not come anywhere near my house. Absolutely disgusting behaviour from this company, I will not be using Uber eats again after taking my money and LYING and I will make a point of telling everyone this story so that nobody else falls victim to this money hungry, corrupt company again.

DO NOT USE. DOORDASH AND GRUBHUB ARE BETTER. Uber eats driver delivered to the wrong house. I never received the order. Ubereats refused to refund me. Lol they will charge you even if you dont get your delivery

After ordering food from UberEats, it arrived late and cold.
When I complained through the App, it disconnected without explanation.
After a little research I found their unpublished "Customer Service" phone number (*******287, press 2, then 2 and then 3)
They have lied continuously to me promising me a call back is 1-2 days. That was over two weeks ago, and I have called back many times and had nearly identical conversations, with nearly identical promises. But, no response, no call back and no service.
The call center is in the Philippines and is basically a firewall to distance and avoid customers. Poorly trained and poor language skills.

I set up a group in order 24 hours in advance. 15 minutes before the order was scheduled to arrive. Uber eats canceled the order I called the restaurant and they said they never received an order. Wait time for delivery was 90 to 120 minutes, so I wasn't able to order the group. It ruined my companies third Thursday event.

I've been ordering from ubereats for years, frequently, and my last order had a missing item. So I let customer service know, and they said I can't get a refund because my account has a temporary hold on refunds. Absolutely no reason, clarification, or estimate on when refunds will be allowed on my account again. The service has been awful at responding to my questions and just gives the same automated message. What a horrible way to treat a long time customer. My trust is broken. How can I trust this service if they don't allow refunds when an item is missing?

DONT USE UBER EATS THEY ARE THE WORST! THE DRIVER LIED TWICE TO ME THINKING IM STUPID! THEN TRIED TO BLAME THE RESTAURANT WHICH WAS DEFINITELY NOT THEIR FAULT. WHEN I COMPLAINED THEY OFFERED ME A PARTIAL REFUND! THEY KNOW WHERE THEY CAN STICK THEIR PARTIAL REFUND! NEVER AGAIN!

Uber driver drove down every street in my Apt complex except mine. My phone number was available but I can only guess the driver didn't know how to use a cell phone. Never use uber eats!

Consistent bad quality food delivered. 6 months now all orders placed through uber eats has been like trash put together and delivered... I've deleted my account and will not continue to use this provider. They allow restaurants to send out bad quality and undercooked food to paying customers... shame on you uber! Vet your providers and hold them to a higher standard when it comes to human food consumption