Uber Eats

We all know Uber Eats is not free. They have fees and tips on top of taxes and cost of order. They don't care if the order is wrong, if you have missing items or if there is a constant complaint with one specific restaurant. Instead, they blacklist you for making too making complaints or requests with no attempts to reach out to those restaurants or blacklist them for inaccurate service. But again, we can't complain with our hard earn money. Too many orders are wrong or have missing items and they do nothing about the order or OUR money. Are they paying? NO! But they sure aren't correcting issues either. This Burger King in Houston did not send me a frozen coke—I got a regular—completely forgot to include my whopper, ice cream that resembles a milkshake, sent me overly cooked, cold and salty onion rings and nuggets, provided no condiments or utensils whatsoever and do not bother answering their phone (neither web nor receipt number). Trust me, I called within 2 minutes of my delivery and got no answer anywhere. Uber doesn't ever help—they disclaim but are quick to take your money and if you've made more than one complaint (yet you have dozens of cab rides and food orders under your belt) you get an automated message about why they won't assist or refund you. Now I don't want a refund, I want to give bad reviews for service. If I could report them to the bbb, I would. Everyone who gives bad service should be reported. PERIODT!

I'm not lying when I say...Uber eats has the worst drivers and customer service when there is a problem. I rarely have issues with door dash but with uber eats 9 out of 10 times there is an issue. Either delivery to the wrong address or a missing item or missing half the order. I realize you don't need a high education to deliver goods, but some common sense would help. For uber eats, a way to refund a customer if a restaraunt doesn't have an item or they forget to put it in. Uber eats had the audacity to send me an email stating I had too many requests for refunds and they would no longer refund me. How is an error made by the restaraunt or the driver, the customers fault? They told me to rate the restaraunt as the remedy for missing items. Ok...I can do that, but who is going to refund my money? Many times I had to go to the restaraunt or call them to tell them I didn't get items. They never issue a refund because they don't have the card there. Most times they tell you "next time you come in we will give you the item". Ha! Ridiculous! Defeats the purpose of getting food delivered if you have to solve the issue and go pick up item later...what if a disabled or elderly person couldn't go get it? The restaraunt keeps your money and uber basically tells you to piss off and blames YOU, the customer. This is the worst customer service to operate like that! Do yourself a favor... bypass the headache and join door dash!

Uber eats are dealing with restaurants that are giving clients food poisoning this is the first and last time I ever use uber eats...a restaurant brought me rotten food and they refuse to refund me stating they couldn't.they are commiting false advertising and theft that's illegal u can't keep someones money and didn't provide the service I'm a lawyer and work for mayor's office I'm filing alawsuite against u as we seapk beacusemy money isnt being refunded and i have phots and videos.and my husband works for channel 11 news we are basing a huge story tomorrow on uber eats as businesses that are committed theft we are gonna have them shut down.see u in court stay tuned horrible horrible service now u just landed yourself a lawsuit

Ubereats charged me $35 for a $16 salad when the restaurant canceled my order! Use DoorDash or Grubhub! Don't ever use Ubereats! You absolutely cannot get anyone in customer service!

They email me with reward codes every week but won't honor them. I've contacted them about this several times but they still fail to address their $#*! UP

We have tried UberEats twice now. The first time a few weeks ago me and my two friends ordered burgers. It took over 1 1/2 hours for the delivery and when the driver arrived, she handed us our bag and said "enjoy your $20 burger" like a snob.

Last night we attempted it once again as we order from Buffalo Wild Wings. We received notification that the driver had picked up our order but would be making another delivery first. After 1 hour 40 min we received notification our order was delivered? We were sitting in our garage with drinks and nobody EVER showed up! I was refunded for the meal but lost the tip money for the driver.

So the driver decided, nah. I ain't driving out there, kept the food, made the same tip and screwed the customer who had been waiting for nearly two hours for their meal.

Fooled once shame on them, fooled twice shame on me this time. I've never had a bad experience with DoorDash and I'm sorry I tried something different. That will NEVER happen again.

From the Twin Cities and the drivers name was Liben.

I wish I had seen this reviews before ordering from uber eats. I was not feeling well, caring for my husband with end stage liver cirrhosis and kidney failure. Had a guest visiting from out of town. So I thought let me order from Uber eat. I was so generous, also tipped 20% and paid extra for priority service. The food was diluvered to the wrong address, a picture of the food sitting in front of some house was sent to me. Tried connect to Mohammed the Uber eats delivery to say it was not my house. It was impossible to connect with him and impossible to connect with Uber eats app. It was dark and I am a 65 year old woman, went round the neighborhood to look fir the food to serve my guest and me. I was tired and unwell, and frustrated. I got in my car and went to pick food from my son's restaurant. They eventually refunded me in Uber cash, but they did not refund me the 20% tip. The Uber eat is a con business. Please please don't order from them. They are cunning and sky, I don't care, it is a $58 loss but I will never use that app. Just wanted to let you all know.

Charge you for a meal they don't deliver due to the riders they employ not being able to read a simple map with a location. Refuse to issue refund. Will never use again

This company stole my money due to a free cancellation fee they said i could use right after i placed the order.
They dont deserve a platform at all! Be aware of this money hungry company!

To Whom it May Concern,

I have tried using uber eats twice. Both times I picked Buffalo Wild Wings in Columbus MS for my food provider. When I ordered the first time I was advised that it would take 40-50 minutes for the food to be delivered. After waiting for
Nearly 2 hours I called and cancelled the order. The order delivery time kept extending. And we decided it would be easier to go get something vs wait an indefinite period. My next experience was with Buffalo Wild Wings again.
This time I ordered and was given a wait time of 40-50 minutes again. After an hour of waiting my order was cancelled. I Have no idea who cancels orders or why. This is absolutely one of the poorest ways to let someone know
They wont get their order tonight. There is no one to call or discuss the issue with. So basically I have done nothing but try to use Uber Eats and as a customer I was $#*! on twice. I am a platinum AX card holder and I must say
I am extremely disappointed in the uber eats business program, especially when it comes to delivery times and the ability to follow up with a person should your order get cancelled. I would bet my AX payment next month which would
Total over 10k, should I give uber eats and Buffalo Wild Wings another shot, the order will get canceled or after 2 hours of waiting I will cancel it. There is no reason to wait for 2 hours for delivery. I literally live 2.0 miles from the store.
What can you do for me as an unsatisfied customer? I doubt anyone reads or replies. So like ordering with uber eats, I will have wasted my time again..

I order many times from Uber Eats and just had a problem on my last order regarding the Tip.
Whenever I place an order, i remove the Tip and give the Deliver person a Cash tip. For this order, I gave the Delivery person $5.00 when they delivery my order.

Well, the next day I got an email from Uber Eats and they are charging me an additional tip for $5.07,

I called their customer service and spoke for about 45 minutes with a person named Zarah, and she told me that I will receive an email regarding my issue after we speak. She could not give me back a credit for the Charged Tip and I was told I will recieve an email the next day. Well, I didn't receive any emails so I called back today and was told the same thing by another customer representative named Maya. I got the "Run-Around".

I can't believe this company is dishonest and with no integrity and have no regards for their customers. I usually order about six times a month but I will not longer place an order with them.

I don't like being ripped off and their App will be deleted from my mobile.

1. Drivers get to restaurant, but then cancel the order forcing Uber Eats to find another driver only for them to do the same. Dudes, just go to the place and pick up the order and bring it here!
2. Drivers take the longest routes possible when the shorter routes would guarantee food safety is being met! Where are you guys going, going in the OPPOSITE direction of my house!?
3. Good luck getting straight answers, cause they have an automated bot replying and not fully grasping what you're telling them.
4. I pay for priority service, in the hopes that they aren't taking alt routes to get to my place. That they take the order straight here. In the hopes that the food will be edible. It is an absolute joke.
5. Uber Eats is a business designed to pick up orders and bring them to the customers. But they are no longer efficient.
6. Oh and good luck getting EVERYTHING in your order. They will not double check the order to make sure everything is there. I've been shorted menu items because the stores went "Here you go" to uber eats and NEITHER ONE checked to make sure everything was THERE.

After I had made my purchase, and the restaurant I ordered from was "wrapping up" the restaurant called and informed me that they ran out of what I had ordered which I do appreciate them for doing that. I told them I was canceling my order, I then informed the Uber delivery person who wasn't even close by the restaurant at the time and then contacted Uber Eats. Uber eats charged me $15 for canceling, I explained why I canceled and the $15 charge was unnecessary, I asked for a refund since the restaurant didn't have what I had ordered. They explained some bs policy and refused to refund me. Definitely canceling my Uber Eats account.

I placed an order for Two coffees and two desserts. Right when I hit place the order the two coffees were automatically delete it I don't know why so I contacted customer service immediately and I don't know if they're using a bot but all they kept telling me is yes the two coffees are removed from my order you will only get the desserts and that's not even what I was saying I said they automatically got deleted can we cancel my order so we can place the correct order they were not help me and said a manager will contact me later will win a manager contacted me they said I'm sorry there's nothing we can do since the order has already been delivered of course it's been delivered it's been 24 hours this customer service is horrible and I will never use Uber eats again

UberEats' Customer "Service" department must be trained to lie and stall and delay and fabricate excuses. Because that's what they do. Not just inept, which can happen with Customer Service, but them actually lying through their teeth. You cannot trust them. They spout a barrage of scripted excuses that don't even align with each other (refund 'delayed' a month due to "an outage", then "tech issues", THEN they say their "special escalation team" is "looking into the refund" to "resolve"). And even when you simply have a question you want answered, not an order issue or problem but just seeking some basic information about a promo or whatever, their replies are a bottomless pit of them not even reading the question and just punching some automated reply that has nothing to do with the question at all. So UberEats is not worth it. None of the delivery services are perfect but at least the others I've used don't seem to be raging liars and thieves, as Uber Eats support is trained to be. Stay away from UberEats if you value your peace of mind; their Customer "Service" ("Support") is a hellhole of stupidity and lies. (Doordash has been pretty good so far, some slight customer service ineptness one time but at least they're not outright cheating their customers as UberEats does on the regular).

After initially emailing and explaining that the app had suggested the food would not arrive for 3 minutes (it kept saying that it would be another 3 minutes for nearly 20 minutes), and that they should look into their app they suggested I rate the driver and call the restaurant.

First of all, I've told them that the concern is the application itself (that they should look into) which after emailing them again, they explained that I should rate the driver and call the restaurant. What? Either they don't read their emails properly or their Customer Department is just told to throw out canned responses regardless of what the issue is.

If in fact, somehow this issue was the result of the driver or the restaurant, Uber Eats doesn't seem to take any responsibility for the third parties that they are affiliated with. I've used Skip the Dishes and have only occasionally used Uber Eats. I will no longer being using Uber Eats. Skip the Dishes when faced with issues, take accountability for the product, not directing the customer to follow up.

What a joke.

Uber eats has terrible customer service associates and they refused to let me speak to a supervisor/manager. They don't stand behind their delivery's they suck!

Third time without driver! Poor service! Disappointed! Not use anymore this app! I advice to you to go to the restaurant and bring the food yourself or directly order from the restaurant!

Uber eats promotion is a scam they never give the promotion like they say safe your self time an hassle Do Not accept any promotion they off you will not receive pay

They should be called Uber Cheats. They deliver the wrong order and then refuse to refund the difference. Not recommended. Please stop using Uber Eats. They are rogues.

Ordered food and got 2.5 hour later. Texted to Uber service and they couldn't cancel it. Kept repeating to wait longer. Waste of time and money! Paid 8$ for delivery for 2.5 hours waiting time!

I'm going to write a letter to corporate headquarters. I was told online that under no circumstances could I get a refund. Lynn told me I could not be transferred to a supervisor as the supervisor would tell me the same thing and then she hung up on me. I spoke to Justin and Charmaine both on online support and no one could help me. They ended the conversation without saying goodbye. I was charged on my checking account $85.32 when it shows $62.15 on Uber. When the order was placed it said 8532 so I went in and canceled it immediately. The restaurant did not contact me Uber Eats did not contact me. I consider this bait and switch I will not be using Uber Eats any longer and I will report them to their headquarters and write a letter about this I can see why the reviews are 1.5. I will go back and I will start using doordash and GrubHub if I need to order food if I need a ride I will use Lyft and so will my whole family and I will be writing a review on China A Go-Go the restaurant and I'm going to call them today when they open.

I placed an order and 3 seconds after I canceled because I changed my mind, I called them to get a refund and chatted they just took $13.00 for cancellation fees the order was not fully placed before I cancelled and they refused me a refund after not providing service I WILL NEVER NEVER USE THEM AGAIN