Uber Eats

The driver had problems finding my apt. I offered to meet him at the apt office, he refused and didn't deliver my food. Uber has told me that they will not refund my order. I will not use Uber again.

At first, I had a few minor issues with my orders and let Uber Eats know about it. Never asked for a refund or anything back, just wanted to let them know the issues so they could improve. Because they willingly, without me asking, gave me refunds for no reason, I am now dealing with needing a refund and being refused to get one because THEY chose to give refunds over minor things. I ordered from Moe's in Spartanburg, SC and received the wrong order. The receipts I had showed someone else's name and order. The restaurant blamed the delivery driver for picking up the wrong order from the restaurant and Uber Eats refused to do anything about it. The wrong order that I received cost half of the order that I placed and paid for. My child was also allergic to ingredients in the order I received, but again, nothing could be done. Thank God I am very observant when it comes to our food and check it before anyone eats it. This company doesn't care about their customers. They do not care when an order is wrong. They do not care that the wrong order could have harmed someone, even a child, physically. They do not care that you paid extra and received the wrong order. They will not do anything about it. This company SHOULD BE SHUT DOWN.

I recently used Uber Eats for the first time and am extremely dissatisfied with the support and customer service I received. I had a promotional code for 15€ off my first order, but I had to cancel the initial order to add my VISA card as a payment method. After doing so, my promo code was no longer available, and despite explaining the situation in detail to Uber Eats support, I was denied a refund or a new promo code.

I understand that businesses must have policies and standards, but it is clear that my intention was to use the code on my first REAL order, not on one I had to cancel due to technical issues. The lack of flexibility and understanding in this case is disappointing and leaves much to be desired in terms of customer service.

After several exchanges with the support team, I was told they couldn't provide a different resolution despite acknowledging my situation. This leads me to believe that Uber Eats is the worst food delivery company I have trusted, as they have not only been unable to resolve a simple issue but have also lost another customer due to their rigidity and inflexibility.

Unfortunately, I cannot recommend Uber Eats to anyone after this experience and will be looking for other food delivery options in the future. It is a shame that such a large and well-known company has such poor customer service and an inability to adapt to specific situations. I cannot emphasize enough the importance of choosing a food delivery service that values and caters to the needs of their customers, and Uber Eats does not.

Today 12/26/2023, my kiddos and I ordered food through your app. My daughter in law used her account to order and my card. The time was set and the food never came. We checked the app and four more drivers were sent to pick up our food. My daughter and I went to McDonalds to see what was going on and they told us we had to call Uber Eats. We called three times and did a chat in the app. We explained to each person what happened. After explaining the multiple drivers the person my daughter talked to cancelled the order and said we can't have a refund. I called and one person accidentally hung up on me while I was on hold, and called back and left a voicemail while I was on the phone talking to another rep. I was on the phone with her for awhile and she also talked to my daughter as well. After my daughter talked to her and explained what happened, the rep hung up on my daughter. So the customer service sucks. The drivers that work for the company suck. They steal food and people don't get their money back because of the incompetent drivers. That is not fair to the people that spend their hard earned money to feed their families. Thanks to their incompetent customer service, I am out $$ and a ticked off mom

I have ordered food often through Uber Eats and have had several issues receiving my food order. They have very poor customer service. The support agents will not go the extra mile to help a customer out. They give you a bunch of lies. If you ask them for a managers name and contact info, they refuse to give you the info. All they say they can do is give you a refund. They claim they try and get in touch with the driver. They put you on hold for 3-5 minutes not knowing if they are really trying to contact the driver. All they say is that they couldn't reach the driver. If a customer asks for the managers contact information, they must provide it. If you want to gain respect from me, and receive a better review, I strongly suggest your support team learn to offer better customer service and go the extra mile. Pay the support agent needs to take customer service classes and learn the customers are the ones who pay the salary of your company. I will not use your company again until your customer service ratings get better. Very horrible customer service.

Placed an order and while changing my address thewy canceled my order and Charged me more than full price. What a scam they are running> I highly recommend not using this service!

I ordered twice in the same day and one order never came and the next order had the most important item missing. I don't go through that with Doordash. Im never using them again.

I'm very disappointed i order hot food it was just left outside didn't ring doorbell driver was supposed to meet at door if I didn't look outside food would have been left outside for over 25 minutes

Horrible. Over priced, the food is ALWAYS incorrect and they don't fix it. Do not recommend. The chat is unavailable and when you do get someone they are unkind

I placed an order through McDonald's delivery app which was issued through Uber eats. The service I received was absolutely disgusting. The customer service advisors were unhelpful. I contacted them in regards to my order not arriving, even though the tracker stated my order was delivered. According to the advisor the rider stated on the system that he tried to contact me. Which was NOT the case as I have not received any notifications or a door knock. I spoke to the manager named Esha to explain my situation and she was extremely rude and dismissive, hanging the phone on me when I asked her a question. I still have not received a refund or my order which is unacceptable. Not only has it caused an inconvenience it has really upset me due to the way I have been treated. The advisors have taken the riders word and completely ignored my situation due to the "guidelines". I am now still sitting here with no food to eat and my money being held hostage. I don't understand how these people can work in customer "support", and have no ounce of humanity or compassion, I will be taking this matter further.

This is the worst customer service I have ever seen in my life and Im old so that is saying a lot. I got this first time users coupon in my email for 25.00 off ubereats so I decided to try it. I went to the site started placing an order and the coupon never showed in the cart. So before placing the order i contacted customer support. They actually argued with me asked me to send 2 screen shots because apparently the first 1 with the coupon on it was not good enough they needed to see all of the email which made no sense then once I sent it to them they said they never got the first 1 so I sent both in the same email and they said they never got that. After an hour and a half of going through all of their BS i told them to forget it I would order through grubhub. Now this month they sent me another coupon same code so I sent a message to their customer service telling them to stop sending me codes that don't work went through all of what happened last time because now apparently now they have some kind of block on my account because got mad last time. Now I am going through it all again with these idiots. It is like they have nothing better to do than to bother people, and give them fake coupons.

This was my first experience with Uber eats, and it was absolutely terrible, I will never use them again. I ordered groceries, received two extra items ($23 more than what I approved) and then was charged a $9 service fee on top of it, AFTER I PLACED MY ORDER. I contacted customer service and not only were they unhelpful and unprofessional, but they were also screwing with me, which included disconnecting me when I ask for a manager twice. I called to complain and the second rep refunded the money for the extra items, but would barely acknowledge my frustrations with the previous rep. He put me on hold to look into the service fee and then hung up on me! I called back and spoke to a female, who wouldn't even try to find the person I was previously speaking with, and then told me they wouldn't be refunding the service fee I did not approve. It was almost as if the previous rep prepped her for the call… She basically told me they would rather lose my business than make it right. If I could give negative stars, I would. Someone needs to look into a Uber regarding these fees they're adding. There's no way that's legal!

My husband thought it may be a good idea to order some food from Uber eats, McDonald's to be specific,to save me some time after work to not have to cook dinner. So he proceeded to order two quarter pounders with cheese and two large fries from McDonald's. Got the bill, the lady came and just handed him the order after trying to find where we were at, and handed him two bags of food. He asked her, "why you handing me two bags" because well this is your order she said. This is not our order she said yes it is and left. My husband decided that he was going to go in the house and try and call the number that was on the receipt on the package. Nobody would answer the phone. After several attempts, nobody would answer this phone. I got home and he told me what had happened and we're like what are we going to do with all this food? We don't eat hamburgers on a regular basis like this. So we decided that maybe they would come back for it once they realized what had happened. So we're sitting here waiting for the people to maybe call us back. Haven't heard anything from anyone yet and this is Wednesday this started Tuesday night. So I wake up Wednesday morning and I check my balance for my card and stuff and I have a charge of $88.95 on my card from Uber eats! Now how in the hell are you going to charge me for a mistake that you did, you would not rectify? You wouldn't even call back! You had our number! This is the first and THE VERY LAST TIME that we will EVEN EVER CONSIDER using Uber eats again! This was so wrong it was stupid! They should really get rid of Uber eats! It is worthless!

I agree with many people here; it is absolutely the worst customer service ever! I will say that they used to be good, responsive and extremely helpful. As of late, something has changed, and I'm so glad that I do not pay for Uber One. On February 5, I created a group order, and an item was left off of one of my coworker's orders. I submitted a ticket, and the usual, I was told that someone was looking into it. A week later, I checked on the status and received the same response. Two weeks later, I check the status, and the ticket was archived stating that a resolution had been reached. I resubmitted the ticket, and I was told they were aware of the issue and working to fix it. I asked what was the holdup, that it had been over two weeks. I stated this was very unprofessional and unfair to the person who did not receive the order she paid for. I was told they escalated the issue and are working hard to find a solution. I guess if this is an escalated issue, everyone in that department must be dead, because there has not been a resolution, and they previously tried to close the case without resolving the issue. True, it is only $4 and some change, but it is the principle of the matter that gives me pause... Uber, you really need to work on this, as your ratings on several sites are reflective of the level of service you have provided.

This is my worst ever experience I had making an order online, my order was never received, no one answer your online messages, the driver never responds, no phone number to call after 4pm nothing at all during the weekend, horrible experience, I even called the restuarnt from which the oder was placed they hungup on me twice as it was not there problem. AVOID THIS BUSINESS AT ALL COSTS

On April 24 I ordered like a bunch of taco bell, and I noticed my Fiesta potatoes weren't there. So I requested a refund and got like a $2 credit. But THEN, I looked through the rest and other items were missing or completely different things from what I asked for. Wrong meats, drink was 2 sizes too small, etc. So I went back in to request another refund, but because I had done that they wouldn't let me do another. So I called, got the money refunded, all is well. Then a week later I go to order lunch or something and my account is frozen? It says I owe 30 something dollars, which happened to be the amount they refunded me. I called and they said a team would be investigating the issue. Fast forward to tonight and no one has contacted me, so I messaged them. They are now telling me that the extra charge is LEGITIMATE and they're asking me to pay it or I can't use my account.
I am absolutely livid, and will be using Door Dash from here on out. I didn't get the food I paid for and now they are asking me to fork over the money AGAIN.
Absolutely outrageous business practices, support is completely unhelpful, seriously just DON'T waste your time

So for months leading up to about two months ago, Uber eats was sending me come back please come back. I had so many issues in the past with deliveries and people not checking the orders. So going to have hip and knee replacement surgery and I started Uber eats again. I have placed three orders. All three orders were wrong not only wrong, but everyone was late by 15 to 30 minutes from its original time. I had people deceive me the drivers deceive me three orders in a row were wrong today I ordered from Karaba's. I didn't get bread which I requested to chop double check the order to make sure I got two loaves of bread and all the salad dressings and everything that go along with it not only was I missing, the bread, but my salad dressing why would you give me a salad to salad with no dressing no house dressing. I was also missing the ricotta in my meatballs and ricotta side item. So when I asked the young lady and she was very nice if she had saw my message to check the over order over double and triple to make sure I had everything. She said no they told me it was all there, and then she told me that she's not allowed to open the bag which is not correct. So I subsequent her tip based on that theory and lie. This was a big mistake to come back to you. I know nobody cares. I know nobody is going to read this and contact me. And that's fine. Best regards from your concerned vice president of operations retired..

Sadly, Uber Eats customer service is abominable. Uber's acquisition of Postmates made this worse. I placed an order through Postmates in March of 2023 (Order 9B99E). They delivered the wrong order, and I let Postmates know immediately, the same day. Postmates refunded / canceled the charge right away. Everything was taken care of quickly and easily.

Four months later, in July of 2023, Uber charged my card for the same order. I contacted Uber support right away, and they said they charged my card again because the original charge didn't go through. I let them know that the original charge was canceled by Postmates because the original delivered order was wrong. Uber support said that they could not do anything for me, as I contacted them outside of the 48 hour window. I explained to them that I contacted Postmates immediately, on the same day that the wrong order was delivered - That's why Postmates refunded / canceled the original charge. Uber support kept reiterating that they could not do anything for me, as I contacted them outside of the 48 hour window.

I went back and forth with Uber support for almost three months. Finally, someone from Uber priority support was able to credit my account for the charge in October of 2023. It absolutely should not have taken that long to rectify the situation. It almost seemed like Uber did not have access to the old Postmates records. In any case, it was some of the worst customer service that I've ever received from any company.

Didnt receive my order, photo of drop off only shows a pic from his car window, support hung up on me because i got a restriction on my account for requesting too many refunds (2 refunds in the last 20 orders and both had picture proof for my issues), and i suggested that they should change the system so that support knows when that restriction is lifted (they say that the 'system' places the restriction temporarily and they do not know when though), she got a defensive tone but i didnt know what she said because she had a thick indian accent and its over the phone, so i asked her to repeat herself, then she just hangs up. Lol... waited 5 days for the call that i was told i would receive within a day just for that. How am i supposed to know when to request the refund again if i dont know when the restriction is up. I'll include a wonderful drop off photo that i was told "the driver reached the drop off location" "once the order is dropped off its your responsibility" "the order was confirmed delivered" "your driver attached a drop off photo" keep in mind, this isnt even my house, let alone the fact its not a picture of an order, rather its a blurry picture from a car window

Promotions don't apply when they tell you they are added when you make your order, times are not accurate and take very long time. It us a scam. Don't use it.

I was ordering ubereats nearly everyday throughout the pandemic. There were so many times my food was late, cold, missing items or didn't show up at all. I sent many complaints which is acceptable due to how much I'm paying for a service plus tipping. I pretty much stopped ordering as much the past year. I was frustrated with the service. I received a gift card for Uber eats so I used it tonight. I ordered from Outback steakhouse. I ordered a pasta/steak meal, 2 apps, and 2 desserts. Well they never sent the pasta/steak, were late and the apps were cold. I couldn't believe I was missing items again. WTF. I called Uber and they said they couldn't issue me a refund because my account if flagged. It was flagged due to too many complaints from the past. I can't get a refund. My order was $78 plus tip. I'm just completely done with Uber. Yes I had a lot of complaints but I also ordered 5 to 7 days a week so yes I would have more complaints/missing food than the average person.
So since they don't understand that and there's no way to get refunds for missing food and crap service, I'm never ordering again.

Absolutely shocking was 35 mins later than the maximum delivery time (1hour late total) then said delivered when it has not, never received the food, rang the customer "support " and that was even worse than not getting our food, the "advisor" SHAEKRGEEL was absolutely horrendous no help whatsoever kept shouting at me and threatening to put phone down as he said I was taking too long to find order number etc, then said he couldn't help and was putting phone down, tried to call straight back to speak to someone else and no reply, absolutely shocking no food, no refund the worst customer experience I have ever seen wouldn't recommend to my worst enemy.

They suck and don't give your money back after they cancel an order and customer service is horrible they don't care about your money or try to help fix the problem