Uber Eats

The customer support does not take it seriously at all! Customers pay for their food and don't get what they ordered! Refunds should be processed asap

You have zero idea who is handling and delivering your food. Illegals are admitting to illegally, surprise surprise, using stolen access to Uber Eats accounts to make food deliveries.

You can see the whole video of terrible experience I had attached!~ Charged my card without my permission and would not refund~

Yesterday night I placed an order which was never delivered. The driver even admitted on the messages that the restaurant was closed. But immediately after sending me that message he incredibly changed the status to Delivered. I couldn't believe my eyes, but that happened. I still went outside and checked every conceivable corner just to be sure but there was no sign of the food nor the driver. He either flat out lied or made a mistake. No problem I thought, UberEats would fix the matter rather quickly being so easy to confirm that the order hadn't been delivered by simply looking into the chat history between me and the driver. But that's not what happened. UberEats responded saying that they had looked into my account (rather than the situation or the chat) and concluded that I was lying. This is outrageous! How is a company like this still in business? From now on I'm boycotting them and alerting all my friends about theirs nasty practices. In case someone from UberEats ever reads this and is interested in addressing the situation (but I doubt it judging from the huge number of similar complaints all unanswered, I guess we must all just be cheats...) here's the order number: 2E07F

They stay taking somebody money who tf wanna have a good $#*! app where they keep taking from you then not only that! They won't give you your money back even if you are stating clear facts along with photos they try too suspend your accounts for tryna get on them about your money it's ridiculous i'm sick of it i keep getting played out of there BUY ONE GET ONE FREE! I'm beyond mad i couldn't barely eat anything and i paid a lot of money smh

This restaurant is running a scam on uber with their so called "buy one get one free offer. I ordered a burger on this offer along with nachos. I got one burger and ice cold nachos. When I called the restaurant to enquire as to why I have been scammed I was told a $#*! and bull story that uber was responsible for giving me that extra burger. The restaurant did not send me a receipt either which was also blamed on uber. The asian guy that was on the phone appeared to be caught out off the scam the restaurant is running, he seemed illiterate and very questionable. DO NOT BUY FROM THESE THIEVES OR FROM THE UBER APP. UBER ARE ALSO INVOLVED IN THIS SCAM AS THEY REFUSED TO HELP ME.

It's unfortunate that I even have to give one star. I placed my order and later received a message that they were unable to complete it. I called the restaurant first to see if they were unable or if it was UberEATS. She told me the driver picked up my food already. So I called UberEATS who informed me that the driver was confused by the address so he cancelled the order. Interesting... it was being delivered to a well-known business in a single building (no suite number). UberEATS generously offered to refund my money (duh), but said they couldn't refund the tip! Seriously? So you want me to tip your driver for stealing my food? She says, "you don't have to worry, we will refund your money for your food". Oh what a relief! I thought I might have to worry about my husband not having lunch and the thief driver getting tipped. Wait, that's PRECISELY what happened! I will NEVER order through UberEATS again. Side note... If you have to call customer service, I hope you are good at understanding very broken English.

They send the wrong food I asked for a refund and they refuse to give a refund what I ordered on my app is not what Panda Express sent I am allergic to a few things that were inside of the order which meant I couldn't eat it and they refuse to give me a refund

Worst customer support I've experienced in my life. Support name: Bryan.
Deleting UberEATS app after using for more than 5 years due to this worst support experience.

As a driver, I can tell you this has been the absolute worst job I have EVER had! Their driver interface is super slow/freezes (a global tech company my $#*!) AND their customers are super dishonest with their tip baiting BS. Today was the last straw for me- I'm DONE! Working on Father's Day and NOT one single trip/delivery earned me what I agreed to perform the service for. The customers are truly disgusting and UberEATS allows it, so that's where this road ends for me! Dear UberEATS you still owe me $9.70 from yesterday and you can keep your crappy customers and your crappy company! You should be ashamed of yourselves and so should the customers! THEFT OF SERVICES! FUUUUUUCK OFF!

Many times you are overcharges, also the drivers don't pay attention. They take more than one order and don't provide you with your food. They give you someone else's food. $#*!ING. $#*!

My order came later because the delivery time changed once. My first driver when close to the restaurant, drove away and drove further into another city. THEY cancelled. As frustrated as I was now the time getting closer and closer to the delivery time, I tried to cancel the order and it said the cancel fee was $18. Called the help number then by the time I was going to cancel another driver picked up the order and was on its way. Uber still ended up giving me $4 back for a $30 order.

Now my food is cold and it is stale at that. Doesn't make it any better than the delivery service was very unprofessional, not punctual and there was no communication between the drivers and I.

Was NOT the first time the first DRIVER who CHOOSE to TAKE ON the order cancelled and drove around aimlessly.

Not only is it unacceptable that I as a customer has to go through this - the second driver always magically appears to deliver the food just a minute before the delivery time. So in that way I still got what I wanted? Yet the other time this happened to me a few weeks ago, the driver kept switching and cancelling AND the delivery time kept getting pushed back and even more and more delayed.

First driver might as well drive along the whole country.

Stole money from me. Allowed me to cancel my order only to charge me twice for the order and nwver got the food. Do not use Uber eats. Customer service experience was frustrating and unprofessional

Because of a financial emergency, I needed to earn some extra money quickly.
I made the mistake of signing up for Uber Eats as a driver. This was to be for two weeks. Upon signing up, getting my background check approved, and providing all relevant documentation, my account was flagged for 'fraudulent activity'. The reason - while playing around with the App, I had 'declined' multiple offered trips. I was simply investigating the delivery transaction volume, with no intention to drive. Uber Eats, for some reason, associates declined delivering offerings with fraud? For the 20+ deliveries that I did make, I received a 100% customer approval rating, and was designated as a 5* of 5* delivery driver. Uber indicated to me that this 5* customer approval rating WAS NOT IMPORTANT TO THEM. What really mattered to them, was that I accepted every delivery offer presented to me, even if I was in the middle of making 2 deliveries that I had already accepted previously. This is the order 'Acceptance Rating'. That's really what mattered to them. So there you have it, from Uber's own mouth - their customers' approval ratings regarding actual deliveries DON'T MATTER. This is how stupid and irrational these people are. No surprise they are ranked at the BOTTOM of driving organizations. And, not surprisingly, the idiot who created this organization, T Kalanick, netted $3 billion from his Uber stock sales. A world 'gone mad'.

The "Promotions" function that advertises discounts on orders is designed to fail after 1 or 2 uses. This forces customers to call in to manually process the discount. Once you call in and reveal their scam, they hang up on you repeatedly. They do not care and are used to hanging up on their PAYING CUSTOMERS! I place orders over $30's regularly, multiple times a day and night and this is how they treat you! Unbelievable. Their selections and application looks great but their customer service execution sucks. I'm convinced they all suck as ALL of these food delivery apps work through INDIAN CALL CENTERS! And the call center workers dont care about you and will HANG UP ON YOU! No matter what tone of voice you are using. THey repeat themselves and hang up. They know they are powerless and they don't want to deal with unresolvable problems that are set as policy so that these apps can scrape money from honest paying customers. F all these guys i'm going to go buy and make my food for myself again. Its cheaper and taste better, oh and its much cheaper...

I had 20.00$ Uber wallet I canceled an order 10 seconds after it was placed the 20.00$ was gone. In my account and they refused to refund me my money. I will cancel my account these theves.

Cancelled our food order mid party leaving 15 disappointed and hungry kids. Never again- appalling service and difficult to get a refund from too.

My order was cancelled by drivers twice and uber didnt refund the charges. They didnt assist me. Customer service is worst and their apps is not helpful. This is SCam apps

If I could rate a zero I would. I just had the worst experience using Uber eats. I was already on the fence about using food delivery services, but decided to give it a try. I placed an order of food and instantly realized that my order was wrong. I tried to cancel the order immediately but couldn't find where to do it. It took me about 15 mins to figure out how to cancel my order. I had the ride share app only not Uber eats app. I even tried to call the restaurant but no success. I discovered I had to cancel the order in Uber eats app not the ride share app. When I finally cancelled the order and did not get the food I thought the order was cancelled successfully. I discovered the money still was charged to my account the next morning. I chatted with an Uber employee and was advised when I cancel an order after a merchant has accepted the order I still have to pay the merchant. I asked where was the food the employee ended the chat. So, I talked to 2 other employees before I understood what happen. I will never use this option again. They where not willing to give my money back. They called it fees and told me I should have reached out to them before I cancelled the order. Wow! Lost 46.00 and no food. High way robbery.

UberEats is clearly a FRAUD! As of this moment 50% of my orders over the last year have been canceled with NO NOTICE WHATSOEVER! The App says it's in progress - then the order simply disappears.

I will create a website specifically devoted to all of you who have been shafted by UberEats. Once enough names have been gathered I will initiate a Class Action lawsuit against UberEats. NO MORE RIPOFFS!

This is my 3rd orders they steal my food keep me at work with no food no 1 answer me they said u get ur mony back in never did uber eat is very bad service stay a way

They do fraudulent activity. I got someone else's order, even had receipt showing I got the wrong order and they refused to refund me. I ordered 2 entrees and got 1 entree that wasn't even mine. I paid $48 for the 2 meals and didn't even get 2 meals, only 1 that wasn't even what I ordered. DO NOT ORDER FROM THEM, THEY STEAL YOUR MONEY! They do not deserve even a 1 star rating but unfortunately theirs no zero star option.

They charge exorbitant fees. Half the time they bring you the wrong order and refuse to credit you for something you can't eat. Total crooks.