Uber Eats

Missing item and was told there was nothing they could do. I reported the missing item right away and still nothing.

They will charge you unfairly. They will not refund you when they make a mistake. Badly set up application.

Pushes back the eta time and time again so that they can say they don't have to compensate and don't have to cancel

Never give solution not good company they not serious they not have good customer service they not solution nothing

Signed up to drive and I have 1 ticket 7 years ago food was good a few times but not worth the money

I'm trying to get a job. And my criminal record is 10 years old, with no problems sense. But I was denied

Horrible, wouldn't recommend. Terrible experience, very low grade customer service, overpriced, DoorDash is much better!

They made multiple stops before delivering my food and it was ice cold! I will never use Uber eats again

Left my mcdonalds outside someone's house in the rain then asked me to go and find it nice 1 grade A sloths

I would never spend another dime using this blow hard company. They do not care. Getting a justified refund is impossible.

Was waiting for my order almost an hour, food arrived cold. Support takes eternity to respond. Ever using again

My order was transferred to 4 different drivers and 30 minutes late, never again. Unacceptable bull$#*! service

I ordered two fries only got one and it took forever to get here. Waste of money. Don't recommend. Terrible.

Restaurant is literally 1/2 mile or less from us. Uber sent him across town to deliver another order first. The food was cold and soggy as a result.

The app kept saying i had to pickup the order myself while iam wheelchair bound!
I contacted the costumer service but no help or understanding.

I've used Uber for trips a lot in the past, though I've had problems with those, too, just not related to the service--only a few of the drivers. Trying Uber Eats, I thought it couldn't be that different than any other delivery service. I was very, very wrong. I signed up for Uber Eats Pass, thinking I could save some money. My first order was fine... until I realized they charged me a "subtotal adjustment" of $18.19 on a $37.80 order. I couldn't believe it. Nothing in my order was changed, so that couldn't explain the charge. There's no way to contact customer service, which means they have no customer service. You have to use the "Help" in the app, but what good is that when we're talking about food delivery? If there's an issue, you need help right away, not hours or days after your order. I had to wait until the following day to get a response, and then the response was: Can you please provide details? Which tells me their pathetic app can't even link to the order. So I did. I waited several more hours. In the reply I received, no explanation was provided except something to the effect of "these things happen sometimes," no refund was offered, and then the "priority support" agent had the gall to thank me for being a Gold member. Well, here's the thing: I'm no longer a Gold member. I immediately deleted my Uber account and filed a complaint with the BBB for my refund. Although there aren't a lot of choices with ride share services, I'll take my chances with Lyft. Maybe Lyft will actually bother to treat me like they value my patronage. P.S. I didn't even get my 5% discount, which I was supposed to receive for signing up with Uber Eats Pass. How pathetic is that?

I've used Uber Eats for well over a year now. The other night I told my mom to order food off of her account. We live in West Palm Beach FL and we have access to all kinds of food. We were having a few friends over for pizza and wings from a local establishment. We placed the order earlier in the day for it to be delivered@ 8:30pm-@ 8:30pm we got an alert saying our order had been cancelled, first I called the restaurant to ask them what had happened- the restaurant had told me that they made the food and an Uber driver came to pick it up and shortly after he picked it up HE cancelled the order on his end. I contacted customer support for Uber Eats demanding them for an explanation because at this point I am starting to believe this person just stole our order- 85$ worth of food. I asked if they knew who the driver was and they said yes, I demanded them for an explanation and the informed me that they were not able to reach the driver but not to worry because we were not charged for this order, I told him I was positive that their employee just stole food from us and us being charged was the least of my concerns and that us not being charged still wasn't sufficient enough considering we had people here expecting food and it's Friday night, not only that but this employee should not only be terminated but this is a serious offence, I was in the middle of sending a text when he said to me that I was no longer speaking to him and he was ending our chat- even though the 3 dots were up as I was tying. I have told everyone I know about this severe issue and I will not rest until it reaches the media. I have lost all of my faith in a company that stands behind employees and theft. I will personally never order with them again and I have spent over 200$ in the last 3 months with this company, being a 2.5 billion dollar company I know they do not care about that but they have lost a faithful customer who has a wide range of friends in South Florida. We are sick to our stomachs over this and I hope this employee is terminated if not prosecuted for this illegal activity.

I am very surprised to find about Uber eat app and I always tend to order at my work when I am very busy on that day it depends and didn't have time to go to the store and i orders two meals which is Clyde that lady Amy who was supposed to drop my lunch off at my work I already explained everything to her about where and the office is at the describe yet she didn't follow my instruction and didn't receive my food and I was very hungry that day and didn't have time to go to the store to get some lunch and so I was really hungry so I called support specialist about this situation and would like refund back and they said Amy already delivered I said no no she never delivers and there is no proof of picture where you put on the front of the door or meet me at the office and she never deliver and support specialist refused to refund my money back and never and I decided to order for five guys the same situation never refund back and I closed and canceled my account this time never use this app ever again awful service

Waited over an hour for the order to arrive and still hasn't. Bad customer service and overall an unpleasant experience. Wouldn't not recomed

I'm so sick and tired of immaturely of customor service. I'm tired that they dont listen to customers. Its not first time i also tired being treated unfairly too. If food arrive late. Its gonna be cold show some respect and refund customers. What drive me crazy its fact yall dont listen to customor when there error going when there techinal issue when app. My order disappear nd reappear. Than my drive cancel. They request new driver time frame i wont be around the time it arrive. There so much problem uber eat cause that if this doesnt stop going they show no respect toward customers or how you feel pretty soon no one will order from you. Cause that true treat people how you want to be treated show respect to customor customers is alway right. But never take advance of customers never use customers money has greed. Most importantly show honor for people who has memebership. If order keep coming in wrong or incorrect. Or Driver cancel and request new one if customor is busy cant be around yall not gonna refund when it wasnt customers fault for time frame it suppose to be and stop? If it cancel person need to be going out yall dont listen that customor wont be around that time. Ur gonna still charge them that is call poor customor service. Pretty soon ill be walking to get my food instand ordering from yall. Cause im tired of poor treatment

They offer you a promo, you select your items... and then bend over and take it us the $#*!... no place tpo enter the promo code! F them!

So I placed my order before 5:00 paid extra for priority which is said I'd get my food around 5:20 to 5:35 set around now it's 6:30 no food so I call them well I paid priority if I'm not going to get my phone so finally my food came at 7:05 so I called them and they told me my order is complete and it was delivered on time I asked him to look at my delivery time and when it first oh yeah yeah you ordered around 5:00 you got it after 7:00 yeah you were delivered on time I paid for priority 2 hours over 2 hours you got it on time everything's perfectly fine I wanted my money back for the money that I paid for priority and they tell me nothing I can do about that because my food was delivered on time 2 hours after I ordered it so everything's perfectly fine so I got priority payment cuz I paid extra for it for my order to be delivered 2 hours after I ordered it and pulled to the touch it's almost like an ice cube and I would give you a picture of it but apparently that's not letting me do it I have to wait 24 hours before I can see a receipt yeah it does not sound like a company you want to deal with

For a few months, I had a monthly membership that was $9.99/m. Out of no where, I was charged $60 for an annual membership(this was in July 2023). I never changed or canceled my monthly membership, nor authorized to be charged for the annual membership. I chocked it up to a glitch, contacted customer service, and they refunded me. I continued my monthly membership for 9.99 for a month, then decided to cancel it all together, because I wasn't using it enough to justify paying for it. Woke up today to a 14.99 charge from UberOne on my bank account. [Follow along, because this get confusing]. Contacted customer service, asked for a cancellation and refund. I was told because I had already been refunded in the past(that annual membership I never signed up for), that they wouldn't refund me. So I asked why it was 14.99 instead of the monthly 9.99, he told me it was for a 3-month membership and I was "only charged 14.99 instead of the standard 30 for three months" as if I should be appreciative. He then explained it as "You canceled the annual membership, but kept your monthly membership, so you were charged for a 3 month membership." EXPLAIN to me how that makes sense. I never should have been charged for the annual. I shouldn't have been charged for the 3 months, after canceling it all together. And I shouldn't have been charged for 3 months PERIOD because I never signed up for it. He and I went around in circles for 15 minutes then he hung up the chat. The entire thing makes no sense; I'm out $15 now. I'm taking my card off their app and will NEVER, EVER order using them again. This is literally theft.