Uber Eats

I had been quarantined over my birthday and the holiday so was feeling quit down. My kids sent me an UBER gift card to get a nice meal delivered. I ordered Outback and waited over 2 hours. It gave me the name of a driver and car description, then I called Outback... a real human spoke to me. The driver never showed up.
Then Uber sent another driver but the meal was cold so Outback made it again. And this driver was a no show too... both times they sent messages on their map showing how far away the driver was and updating the delivery time and it was all bull.
Poor Outback!
I tried for an additional hour to TALK to a human being and guess what... if you want to do that... you have to PAY for a premium account!
So they texted me but those numbers disconnected when I called them. They called me with a robotic message and That number also would not take incoming calls.
The only reason a company would do this... block out their paying customers... is because they do not care.

We use all the food delivery services. DoorDash, grub hub, postmarked, and Uber eats. This is the only one that never delivers my full order. I ordered on 1. 31. 22 and half the order was missing. They process a return for the missing stuff and that's it. No fee pro rate, no tip pro rate. Then says in chat to just place a new order.

So you want me to place a new order, pay the tips and delivery again without guarantee I get it? Ridiculous.

I ordered again today 2. 1. 22 and same thing. Missing half the order, same speech. The only app that this happens with. So once again I will have to grab something from the fridge so my son and wife don't have to eat cold food.

Awesome job Uber eats.

Uber eats doesn't support landscape mode and has for a long time not allowed iPad users most of which utilize keyboards or simply landscape mode to have that option. Extremely frustrating to pick up your iPad and turn it as it has a keyboard attached. Hey lazy IOS app designers if you could please fix this easy issue the Apple iPad community would greatly appreciate it.

Placed an order with Uber eats cancel within seconds, did not charge me for cancellation fee nor return my money,It kept all my money. Major companies are scamming.Will no longer use Uber eats app Nor will I order from Chipotle

This strictly applies to Uber Eats, Canada. I frequently order food to be delivered to my mother-in-law who is in a nursing home. You see, I live in Florida and she is in Canada. I've ordered from Uber Eats many times and have never had a problem. Until last Sunday, 2/11/23. Today is Tuesday, 2/13/23. I spoke with my MIL for the first time since that order 2 days ago. She told me she never got it. I reached it to UE for a resolution and was dismissed, was told that it was more than 48 hours after the fact and that they would do nothing to fix it because they have to follow their guidelines. I understand guidelines but I also understand customer service. I was sent texts and emails notifying me that my order was delivered yet it was not. This was only an order of $24 but the point is, they could easily give me a credit for that amount but they will not. Since there is only to option to chat with an agent, the agent abruptly ended the chat with me after saying that he can't help me. Uber Eats, you should be ashamed of yourself. Because of your driver, you have now lost a customer over $24 dollars. Shame on you.

I ordered one medium pizza, and one small salad. I was charged 90.11 Uber eats is fraudulent and customer service is a joke. I was basically told they can't reverse charges and I'm stuck with it. For 90.00 I could've had Flemings.
You've been warned. I will never use them again. Door dash is more reliable.

Horrible service, scamming company and drivers! The driver pretended to not to hear me over the phone, went to a completely different street and neighbourhood then completed with a charge. Uber eats, scammers as they are, won't refund the grocery shopping! I will never order with them again and I will tell anyone I can to stir clear of this fraudulent company!

Not only did the driver sat my order outside someone else's door…it was pouring down raining…so this is how i found my food and now i'm being told "i am not able to get a refund". A joke! Contacting my bank to dispute this charge I type this

Uber used to be a an asset, not a liability (blessing not a curse). These days … wow! Out of the past 7 orders … they have cheated me, lied, didn't deliver, but made certain to charge me — then had the audacity to tell me that my delivery was not eligible for refund. Suck it up. I have had the fight to have any type of compensation.

Today, I tried redeeming their offer of a 75% off Uber cash. Once again, I am being lied to, treated out of my order. If I could sue Uber over the frustration, anger, loss of many dollars, and time, I would. Today, Mark, the end of my relationship with Uber. Even if you had the best luck in the world, you would not be able to engage them directly.

I applied a code They sent to my email. Otherwise I would not have used it. The code was invalid they say but they sent the food anyway. I tried to cancel immediately. Literally seconds after send it and they would not allow it. I am single and I live alone and ended up paying over 70$ To get some Popeyes chicken. I cannot believe I was stupid enough to think they would honor their coupon based on all these bad reviews. One of the worst companies I've ever done business with and I will be deleting the application immediately after this review.

Uber Eats refunded 2/3 of an order that was the wrong items. The driver delivered 4 of 6 items that were not correct. I contacted Uber Eats and they refunded that part of the order. Thank you.

A Uber driver dropped my food off in front of my store, snapped a photo, picked it up, and then drove away. I even have video of him doing it. Once before that I paid extra for quick delivery, and he was extremely late. The previous time they left items and my drinks behind at the store. I give up on Uber!

Placed an order for the first time ever as it was a Promo through my American Express account. I only selected a few items bringing my total $13.48 I did a $2.00 tip everything was supposed $15.48. I had $14.00 of Uber cash. That was never applied and the total came to $20.65 after you click order! Oh I immediately went to cancel my order within 15 seconds it took them two minutes to come on to live chat and they said that it was too late and that my order was already in route. That is a complete lie. My order was not in route and has not even been picked up yet. I still don't have my order and it's been 30 minutes They would not take responsibility and entered the chat on their own complete scam artist stay away stay far far away I'll be complaining to American Express and getting my money back.

This was my first time using a food delivery app and tried Uber Eats in Milwaukee. Ordered Indian food from Cafe India. I was 9 minutes down the road. The driver took over an hour, delivered to the wrong address, and hung up on calls many times. Food was stolen as he left it at a gas station! The driver did not speak English and was very rude. NEVER would I use or recommend Uber Eats. Just a horrible experience of lies and incompetence!

I ordered food and received a hot mess. It looked like the food was eaten. I contacted support and sent a photo as well. They refused my refund. I called the restaurant and the lady hung up on me. I drove my food there and she remade it, with an apology. I will never order through Uber eats again, the box was flipped sideways when I received it. If I don't feel like driving to get it, I will starve. The prices are already inflated and I always tip my driver

I will never order from them again, my drink spilled on my food, and was ruin there customer service is the worst beside one person who helped me and named Melody, the rest of the staff I spoke to was awful. They need to retrain their staff. They will get my money back and investigate themselves. Consumers, please be aware!

I learned that Uber eats has horrible customer service skills and they do not hold up there end of policy's either. I was supposed to be refunded and they gave me the run around and now they claim it's too late, and I say that's too bad so sad horrible customer service you can't even talk to a live representative to even dispute issues. Something that should be changed in order to make sure customer get the very best of the best service.

Don't use this app they send their drivers to multiple locations and they are always late to bring my order which I receive cold or damage then their customer service keeps repeating their apologies with nothing to do!

I order alot from uber eats, they are horrible! I receive gift cards is the only reason i still use them. They will refund or credit you once or twice for legit messed up orders then refuse to fix something their own driver can verify. I paid $4.79 for a drink i did not get and almost $9 for an egg sandwich that had no egg today. This has happened before because i honestly have the worst luck. I have never tried to scam them but boy have they got me me lots of times. As soon as my giftcard is gone I will never use them again.

My order was never delivered. The driver never called or texted me. I received a bill in email as if the food was delivered. I had to wait 20 minutes on a chat on the Uber Eats website just to get a refund. What a waste a time and money. The chat representative purposely disconnected me. This company should be ashamed of themselves for the money they charge for delivery and such poor customer service.

This is not my first issue with Uber Eats, but it us my last. The order was all wrong missing strawberry shake, 6 pack of cinnamon rolls, straw, napkins. Sandwiches were wrong and trying to complain in the Uber Eats app it said order wasn't eligible for refund. When I order something and it doesn't show up, or isn't the way it was ordered I want you to make it right, I spent 60.00 to get messed over. Will never use Uber Eats again. Pictures attached

They sent me a "25% off" on my next food order, so that gave me $10 off my order but I was still charged a "service fee" of $9! It's the same thing! It's all lies! I ended up calling the restaurant myself and had them deliver to me for HALF the price Uber was giving me.

I was sending food to a friend with a sick child. After two hours of delays I called the restaurant only to find out they don't work with Uber eats. The whole time the app kept showing they were 10 minutes out and I had a pending transaction on my credit card. Never again!