Uber Eats

Absolutely ridiculously overpriced- the hike the prices and add delivery and you're expected to tip on top of everything, basically you're spending min $30 more likely $50-$60 for a single meal. What is the point you might as well dine in at these prices. I will never give this company my hard earned money.

Customer service is a nightmare. I was basically called a liar and upon my insistence of them contacting the delivery person it was established my order was never delivered. Horrible way to treat customers.

Use a different app. If the driver steals your food (or, my coffee in this case) Uber will refuse to refund if you are too new or - get this - you have reached your refund limit. What business supports drivers stealing?

Use a different app. I have never, EVER had this much trouble ordering delivery. I ordered twice, and both times were awful.

One more time...use a different app.

They keep dropping off refrigerated items at front door with no ringing of doorbell to-let us know they have delivered item.
We now have had to throw out items they left at front door due to sitting out all day. No refund on items which happened 5 times. We called complaining and all they did was apologize for the inconvenience. I asked the lady to please stop apologizing and just have this stop happening.

I just received a "promo code" less than 24 hours ago. And of course it was invalid. Uber honestly just $#*!s people over. $#*!s always missing from orders, drivers don't know where the hell they're going. Foods cold, items missing. Just not good service. Great concept! Terrible execution, but everyone's making money. The American Dream

Absolutely not recommend this company. They legally rob people. I ordered food through grocery Asda shop for £58.77.My address was incomplete as there was no house number. Still, the driver was posted to a street name with no house number. Understandably, the driver could not find me and canceled my order.
Uber eats WON'T REFUND YOUR MONEY.
Totally scrap compan. One can understand that they charge for delivery and packing, but incredibly they charge for the entire purchase that was not delivered.
Be careful about your money and avoid companies that legally rob people.
Jana Flautnerova

Kristin B was supposed to deliver my food, in Scottsdale, AZ, and it never showed up. I actually ordered twice from the same location and received the first order. The second order was never delivered nor was it returned to the store. I received a message that she was lost. Then she called me and asked if I was in the mountain. I live 3.2 miles from the restaurant and she blamed Uber seats for sending her the wrong direction. The restaurant is now refunding both my orders and I have no food for myself. I am diabetic as well. Just don't do it. Not worth it.

On 8/20/23 I ordered $122.56 of food from Crosshaven Winn Dixie. The Uber eats driver stole my order because it had steaks and condoms things people want. He marked it delivered. Uber said they would refund it. They never did. When asked why they said I had a restriction for complaining about messed up orders. I will not use Uber eat or Uber rides after this poor customer service and corporate thieving.

Had a few issues with cancellations of orders without any notice. Most recent one happened when I tried to check and see what was taking so long. Didn't get an answer, just cancelled my order. Tried to contact customer service and no help, no compensation for the lost time, nothing. They did tell me they wouldn't charge me for the cancelled order which was funny since if they did that would be robbery.

Anyway, don't use this service. There's better options out there.

No matter how much proof ive given when food was never received, pin never given to driver, or refunds to out of stock items. It was an act of congress to make right now u er just overcharges and ignores! Way to earn that over all one star rating.

Ill never use uber eats again!

Items ordered and paid for are frequently missing. In Miami there is a serious language barrier. Most delivery drivers do not speak English and you cannot address an issue directly. They just drive away. The "Help" feature on the App provides pre-made, impersonal responses.

61.00$ order stolen by a driver is so frustrating. I waited almost an hr, called the driver twice he purposely didn't respond to my texts or phone call. The driver gets to keep the tip it get back 50$ instead of my whole refund. I may consider using another food delivery company when on GA very disappointed

I placed an order today for $26. After Uber Eats added all their BS ‘fees', including a $9.99 DELIVERY FEE, I ended up paying $45.98! Double the price of the food. This service is daylight robbery. They suck and are taking advantage of consumers.

Should receive a negative star - review.
Upon being a gold member, I have paid extra fees for agents to deny my request for corporate (11 times) had my account threatened for reporting violations, missing food, unsanitary/unhealthy food items, wrong orders, food being added after informing of allergic reactions to wrong items on food, ect. Apparently when restaurants charge your cc for items they give you, you report to Uber, Uber penalizes the customer for reporting these thefts, dishonest/unsanitary driver's(some, not all), missing/cold/rotten food, all of which is categorized by Uber within the Uber app and outlined when a customer becomes a member, because Uber is so thirsty/hard up for businesses to contract with them, they (Uber eats) excuses theft, stolen funds, falsifying/incorrect items, then send you an email as if you (customer) hurts the community and business practices because you (customer) are reporting theft, no orders being delivered, wrong orders, ect.

Used to be decent but 9 times out of 10, the food arrives cold, and it's a struggle to get your money back. Recent order was late (again) so i wasnt able to accept it but somehow I was still charged a tip!?!? Who would tip for a sub-par service?! Bordering on theft if you ask me! Won't be using this company again EVER! Avoid at all cost

Who cares. Their web site is so terribly designed why even rate their service. It's like you need a microscope to examine gem's. And we are talking about food here. Pick through it if you want. I'll just pay extra for worse service better presented.

Made a purchase for 49.56 and they charged my card 59.57. Their customer service people are ignorant and useless and wanna pass you off to someone through email! NEVER will I use them again! BEWARE of them taking more than what is owed.

I ordered a meal from Chipotle and used the Uber Eats delivery through them. I never received my meal. Please don't use this service. Their customer support was horrendous. After chatting with them for over 2 hours, (You can't reach anyone directly.) they finally agreed to reimburse me my money. Of course, they say that will take 5 business days. What a joke.

Probably the worst app I have ever used. My food arrived cold multiple times, I have called customer support only from them to say it's nothing they can do. That's not okay when you a spending $20-30.

Normally I'm ok using the app to contact customer service, but not when I have an issue that requires immediate assistance. Not offering a phone support line is cheap, unethical, and very lazy on Uber's part (there is a number if you search the net wide... and I mean wide, but it's an answering service that instructs you to use the app then hangs up on you). Email - no reply also. Crucial components of my order were missing. Not sure if I'll be getting a refund, hours later still waiting to hear back from their not so helpful app "support". Very UNenjoyable meals, lacking the very thing that makes them, and no way to get help on the spot when I needed it. Instead, left to source food elsewhere or eat substandard, full-priced meals, whilst feeling ripped off without suitable recourse.

I'd give them a zero if it was an option. My account was hacked 4 times in one day. Uber says there's no record of the charges, so they won't pay me back. I now have my bank and a lawyer involved. Do not use them, your info is not safe.

Sent gift card to ill friend, when ordering tip of $15 automatically added when she tried to adjust the order cancelled and charged $25 cancellation fee. This is theft pure and simple. Unbelievable such practice allowed

On Maui, stuck at hotel. Placed an order, waited 1 1/2 hours only to have Uber Eats cancel. Hungry kids and a restaurant curfew. They offered no help or explanation. The restaurant had not even heard about the order.