Uber Eats

By far one of the worst companies ever their website sucks. You cant get into it to order anything and I haven't eaten in days tired of fake companies that don't do anything boycotting them too... They suck

Keep trying to give them chances. Customer support is a joke. I received wrong items twice and was told to contact the merchant. For what? They can't rectify it. Back to DoorDash. At least the resolve issues.

Never used the application once. Tried placing an order and my payment was rejected due to their technical issues. After trying all their suggestions including speaking with the credit card company they blocked my account...nice block me because your technical support is incapable of resolving their own technical problems. Hope others realize their terrible customer service, stop using them and they go belly up!

0 stars for Uber Eats. They have extremely poor customer service. Charged me the wrong amount and never corrected it. And good luck speaking to a live agent. The only way to contact them is through a chat feature & they can't help with most problems and have to pass it over to a specialized team. So please wait 6 to 12 hours for an email. The problem is they never email you back and I do check my Junk Folder. I have tried 4x chatting with an agent and each time you have to explain the situation to a whole new stooge. I tried this for a month before I gave up and deleted the app. I am going to stick with Skip the Dishes here on out. Uber Eats is trash.

Has far as getting a car to pick you up, that side to Uber is wonderful. Uber eats is down right terrible. I have now done it four times. Every time my food is so cold does not matter if you tip a great amount or don't. It's completely tossed around. They have zero customer service. Stick to door dash

I recently realized I'm getting over charged with bogo on uber eats. Every thing I order. Instead of taking away an item as bogo suggests it adds an invisible item while showing u it took money off but in reality they are adding more price onto ur meal then if u never used bogo at all.

An hour after my order was delivered, Uber charged an addition $9 to my total! They wrote that it was for driver tip but the driver tip was already included in my original total. What I noticed is that they subsequently changed the delivery fee on the invoice from $. 99 to $7.99. I am absolutely positive that they pulled a fast one here. I've tried for 1 1/2 hours to contact Uber but I've had major trouble getting anyone in customer service (whether by phone or online... by they way, they don't accept phone calls... you have to send messages through their app/website) but I'm having no luck. After this, I will never order from Uber eats ever again.

Working for Uber eats is terrible compared to doordash or any other service. They have problems accepting documents And they do not care about their employees. I had to drive a few miles to the restaurant after accepting a order I made it 5 min early upon arrival time. The store was already closed so they continue to give workers the same order and then they won't ever compensate you for your time for driving especially with gas prices right now. Doordash has no problem compensating their drivers for issues like this. I will no longer work for a company who doesn't care about their employees. They make millions and can't help their workers out.

I been driving with uber eats for about 3 months now and has had 4 different issues regarding trip pay. When you except trips over 11 dollars or more they only give you half of that trip. I call various times to resolve the issues and it never gets resolved. Customer support is never any help when there a issue with trip pay or trip that has been cancelled after you driven to pick Order up. Another time when to grocery store and card did not work, they had the nerve to ask me to spend my money on the purchases. The way Uber is treating there drivers with Uber eats, I would not reference anyone to them. Bad business

The driver delivered food to our neighbor at 6:55 pm. We have witnesses saying that he drove a white van and knocked down our newly purchased professional basketball hoop then went on to deliver the food. We also have a video from our neighbor's house proving this recklessness. We have no note of apology nor was the basketball hoop put aside. It was blocking our driveway and nearly hit my car! Very irresponsible and dishonest driver. Our children are distraught and this is extremely upsetting. Please don't go with UberEats.
Grubhub and Doordash are better as we use them all the time and have never encountered such a problem.

Good afternoon! I ordered from Uber EAts Cancun, but the food never arrived, it was super difficult to find a contact number and then they sent me an automatic cancellation with the promise of being refunded in a few days which also makes no sense. That date was June 19 and the money was never ever refunded. Yesterday I chatted with someone (or a computer) on their link and have not received an automatic refund and they said they would get back to me ending the conversation. Today I am on the site again and no one appears or answers. How many people are getting scammed and no product from Uber?

Crappy drivers with attitudes who can't speak English half the time, expensive hiked up prices for a crappy experience. Customer service is offshore and useless using scripted responses and never resolving issues. You can speak 10 different reps and none of them will know how to resolve the issue. They will hold your payment ransom for food you never received until you wear yourself out trying to explain yourself. This is literally the worst company - such a shame that they do nothing about the crap service provided to loyal customers. Do better!

The absolute worst delivery service ever! I contacted the actual provider and they advised me that since Uber collected the money I had to go through them for the refund. Of course, Uber declined the refund. I'm irritated by both companies. The food delivered was undercooked and tossed in the garbage. Uber just says... no they can't offer a refund. Really? I will never use them again and I recommend you stay away too unless you want to flush your money down the toilet! Try Grubhub or Door Dash... way better service! Grubhub will be my go-to from now on.

We ordered El Pollo Loco online through Uber Eats, because their website said the delivery fee was "only.49"! Our food bill was $29.95, and we gave our driver $5 cash tip. The original charge on my credit card came in at $36 due to a 'service fee' but an hour later ANOTHER charge came through for $6.62 for a tip we did not authorize. Over $18 for the convenience of having them deliver? No thanks! By the time the extra charge arrived in my email it was past the time I could do anything about it and their customer service is useless. Never again!

Uber Eats is awful. The driver can cancel your order for any reason they want and WHENEVER they want. A driver just cancelled our order an hour after we placed our order (originally it was supposed to get there in 40 minutes). This time the "system was down" and last time we ordered "they didn't have some of the items you wanted." So you just cancel the whole thing? Ridiculous. The customer service is garbage as they make you use a chat feature that is not compatible with certain phones. I'd say go with Doordash, they are MUCH better. They will call you for replacement item.

Honestly it was embarrassing how bad Uber Eats is. They took 4 hours to deliver my food. Drivers kept adding and then dropping my order. I contacted customer support like nine times. They were completely unhelpful. All they did was gaslight me and when I called them out on it, they got rude and hung up. My food got to me cold with half the items missing and Uber Eats refused to give any refund. Honestly, I feel robbed more than anything. Doordash isn't perfect, but they have the same restaurants usually and they don't try to rob you through sheer incompetence.

I just cancelled my Uber membership. Uber delivery has declined so much over the last year. Even customer service is not great. Many times it takes 2-3 different Uber drivers to get my delivery. At least 75% of the time restaurants are missing items in my order. I'm very dissatisfied.

I am in agreement that this is the worst in terms of time and money spent for something. They refunded me $1.06 for $5 worth of food and there is no way to communicate with anyone. You're lucky if you can navigate your way through their menu online. I'd compare this to a con job.

The worst, nothing but ads & promoting
The app for drivers is faulty and there's no support just a message bot and completely detached

Don't waste your time you'll lose weight waiting for the drivers then if you wait two hrs they still won't give you a full refund so you're fuqed. Door dash is the same company we need to go back to the business doing the deliveries

I placed an order and the wait was over an hour which is unusual. After their app showed that the driver pictured picked up our food, she cancelled the order. She is obviously a thief. Customer service was very unhelpful as I wanted to take note of their policy for drivers who do this. I have since deleted the Ubereats app. Clearly, they will hire ANYBODY.

What an abysmal service. I only use it because I get a credit every month from my credit card. Found out recently that they decided to suspend my ability to buy alcohol with no notice whatsoever. I can't fathom why they would have decided to do that. If you can find a customer service phone number or chat you deserve a medal. Once I was finally able to chat with someone they were of no help and ended the chat abruptly without a path moving forward. I've decided I'm going to let the credit go to waste every month because of how terrible this company is. Cannot wait for it to go under.

Honestly i get it, the driver needs money and so does the company. But dude, most people don't make enough to have a $10 meal turned into a $17 one. Its outrageously high and those memberships don't look any better.