UnitedHealthcare

The web site is very confusing and hard to navigate, with many technical flaws.
The chat support is not very helpful.
Bill payments can be done only from bank account, not from credit card.

DO NOT USE THIS INSURANCE CARRIER if you plan on doing anything more than regular Dr visits. Anything past routine Dr visits will not be honored/covered, despite what they say. I have a Dr saying I need a surgery for my health and the chat rep said it was covered but when it came to the Dr to verify coverage they have declined it twice. What am I paying for?!?!?

I NEEDED A DOCTOR I COULD GO TO AND CALLED THE INSURANCE TWICE HOPING I WILL GET SOMEONE I WILL UNDERSTAND, BUT NO LUCK. BOTH HAD THEIR PHONE SET SO LOW THAT I WAS UNABLE TO UNDERSTAND ANYTHING AND THE LAST ONE ALSO TALKED SO FAST LIKE SHE NEEDS TO GO SOMEWHERE. I DID TELL THEM THAT THEY NEED TO CHANGE THE VALUE OF THE PHONES, BUT IT SEEMED THEY LIKED TO MAKE FUN OF THE PEOPLE AND DIDN'T CHANGED ANYTHING. THE MONTHS BEFORE THEY SEND ME A CARD SO I CAN BUY FOOD ETC AND NO ONE EXPECTED THE CARD. SO I LOST THE MONEY. THAT COMPANY THINKS IT CAN MAKE ITS OWN RULES AND CAN TREAT PEOPLE LIKE THEY WANT. THIS SHOULD BE REPORTED. I AM 82 YEARS OLD AND DO NOT SHOULD NOT BE TREATED LIKE THAT!

My advice to anyone using United HealthCare is this: GOOD LUCK. I thought OptumRx was the poorest run arm of this business - far from it. UHC itself has gotten too big for its britches. You WASTE my monthly payments sending so much wasted paper through the mail. Your website is CONFUSING and POORLY PLANNED for the average user. Your advocates, on the whole, seem to be very nice, polite representatives and that is the best thing you have going. I am told claim denied in a 5 page letter, receive another letter the next day admitting the claim, then receive another letter the next day or two denying the claim again - What the heck? Hearing Aids. I really got robbed when I filed a claim and an appeal with the hearing aid division of this mixed-up company. I am a 32 year retiree from a major Oil and Gas Company and this is the "RETIREE PROVIDED" MEDICAL INSURANCE - I have no choice

Healthy Benefits is no "benefit." In the beginning they had a fair selection of name-brand items; a website you could navigate, items in stock, quick shipping, and reasonable prices. All of that is history. Here's what you should know before waisting your time with an exercise in futility.

1. The program offers what appears to be many pages of offerings, but they are simply the same items listed repeatedly; to make it look like a good selection, I guess. And, 99% are generic, the days of name brands are long gone.
2. Good luck navigating the website; you'll end up starting over with every search attempt.
3. Notifications that they're "sorry, but your items are not in stock" are frequent.
4. Orders will be lost, so it's not that you get free shipping, it's that you get no shipping at all. I placed my last (and final) order over 6 weeks ago; they lost it.
5. Prices are super high. $40. Will buy you a tooth brush; tooth paste, and chapstick, that's about it.
6. If you email customer service, the will get back to you quickly... with a request to provide about 15 bits of additional personal info,

So, I no longer waste my time, and I recommend you don't either.

Tom

I have had their dental plan, they cover next to nothing, use verious excuses to avoid paying. What they offer cannot be called insurance, you are better off with no insurance instead of UHC.

Next year at open enrollment it is my wish that UHC will not be our medical provider. This is the worst insurance company in my history. They will keep you sick by denying medication. They are always turning down what i need to get better and i as of now have made it a small life mission to tell my story in hopes that you dont get involved with these AH. I would have been better a year ago if they would have just given me the right medication. I will be starting a campaign at work to present the President of A****o with a 1000 signed petition before we chose to go with them. I know alot of people who are pissed we took them on as out provider. I hope these reviews cost them dearly as it has me and my family. I guess as long as these UHC VP's get there year end bonus' the business works for them. I am currently shopping for an attorney to make them pay 7 figures. The pain and stress and loss of work has been too much. And all they saved was a few hundred dollars, yeah that it. They would kill me if they could i am positive. Yeah i hate these folks

I requested BNC Ins Agency in Rye Brook NY cancel my UnitedHealthcare policy on 12/19/2022. I asked the broker to follow up because, as a UHC member, I could not get service dealing direct. UHC deducted over $2000.00 in premium from my bank account 15 days after cancellation request. BNC Insurance in Rye Brook, NY has done NOTHING but take commission for a policy in force for 23 years. UHC is now advising my next premium is due! Jennifer from BNC in Rye Brook, NY has not followed up or been helpful at all. THEY BOTH STINK and complaint is being filed against both with NYS. THE WORST SERVICE, DON'T GET INVOLVED WITH EITHER!