UnitedHealthcare

Horrible customer service, a lot of outsourced customer service representatives who barely speak English, a lot of misinformation about whether or not providers are in network, wastes countless hours on the phone with many calls being over 3 hours long even for matters that should be relatively simple, lots of very rude transfers mid-sentence, often a fight to get a word in edgewise with them.

Wouldn't recommend, none of the agents can give a straight answer. They can't explain anything on your plan. You can't understand all the foreigners and nobody speaks clear English. They dont even cover birth control pills like every single other insurance does. A very small list, and expects you to switch after being on one for years that finally works. It shows your benefits cover an office visit but then it doesn't and you have to submit your claim over and over before they finally pay. It's a mess and takes hours on the phone to get a clear straight answer. Not a good company at all. Go with BCBS

I was evicted because your people have no brains they didn't care that ist hot and the air is bad. I have to live in my care in the heat with breathing problems. They didn't care that I have to eat uncooked food. Two days in a row I ate nothing but cake someone brought me. That's real healthy and you say you want the elderly to be safe and healthy I say what a pack of lies you should not be in business. I have been with your company for a long time and have never seen or felt the way you people have made me feel. So I am going to post everything bad I can think of about my treatment on Facebook and tell all my friends what you have done to me. In the beginning I just wanted a hand written apology but you couldn't even do that maybe I can convince enough people to change to another insurance company.

DO NOT RECOMMEND: They send out letters to get you to schedule these promising $50.00 visa gift card, they don't send it until you call five times and they insist, refuting their own letters, and say that the amount is actually $15.00 not $50.00. Total scam

Dehumanizing chatbots leading you nowhere but backwards. If you manage to get a human, its a scripted pseudo polite parrot that is powerless to actually dig into any issues but will keep you on the line for hours. The billing is a nightmare.even if you pay the whole year premium they continue to bill you throughout the year. They don't recognize my PCP so that's huts me off from receiving care. I just go to Mexico or Canada & pay out of pocket

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment recommendations from the specialists and submit a duplicate referral just to get it covered. Since when does a PCP's opinion of my condition trump the specialist they referred me to in the first place? I was just hit with several thousand dollars in uncovered medical costs for basic tests and treatments that my rheumatologist and neurologist ordered and insurance refuses to pay because they have added an unnecessary layer of PCP referral red tape. It's February and my PCP's office has had to send over 20 referrals on my family's behalf for simple care for my family and the care of my chronic condition. The administrative burden on my life is insane, and I've lost at least 30 hours of my time in the last month trying to navigate UHC representatives, doctors' referral representatives, and my care is delayed due to the weeks it takes to get referrals processed. Not getting timely care due to the extra red tape made my condition worse and is actually increasing the number of doctor visits. Horrible.

I signed up for United healthcare seven years ago they promised $25 gift cards for Walgreens every year. Of course that never happened not only that there is no number that you can call for Louisiana rewards.

They also have terrible transportation medical service. They don't even assist pay for gym memberships unless you are 65 or older.
Otherthe insurance plans paid for gym memberships in fact most of them do.
They pay for Uber card for medical transportation.

I gave them one star because I couldn't give them a negative star.

Recently changed my job and ended up with United. So far it has been a nightmare! They have rejected my medication coverage which I am taking for the past 5 years. Now they have rejected to cover the eye examination of my daughter. They are horrible! I am looking for a new job so to get out of this horrible coverage. If you have a choice STAY AWAY from United PERIOD!