UnitedHealthcare

When you first call to inquire about coverage you will speak with someone who speaks fluent english. However, after you are covered you will never, not once have someone who is understandable and tend to make things worse by their lack of ability to understand and comprehend the English language. Constant issues with covered office visits that youve been using for years will randomly not be covered and then you have the luxury of battling it out with some Indonesian who makes the situation worse!

Kept me in pain while they tried to decide if they should allow my Surgeon to provide lidocaine patches for pain. Dr. Provided the prescription it's covered by the insurance but they won't pay for it until the Dr. Sends a note justifying why I need the pain patches. Forms have to be filled out perfectly or they deny payment. Oh but I can pay for it myself even though it covered by insurance. Management makes stupid decisions but management never talks to anybody. No customer paying for insurance deserves to be treated this way! Don't let them do this to you!

5 years back or so united healthcare had a very good customer service. Now their customer service is the worst. Never answer a question accurately. They just blabber whatever they know. I am planing to change my insurance specifically because of their poor customer service.

On day 19 of 100 possible Medicare rehab days, UH began forcing cognitivally challenged man out of successful rehab and into long term care/warehousing him. He had lived in the community his entire life and had prior full physical independence. He was improving greatly with guided rehab. Rather than help him fully recover with more Medicare days and return home, they are forcing him into residential where he will only receive bare minimum exercise, and decline further. They will make a profit by doing this, and the govt. Will have to pickup the tab for 30+ years? Great plan. He is only 62 and in otherwise excellent health. Was bedridden for 8 weeks due to illness/injury and they expected him to be fine at day 19 or "lets just warehouse the mentally handicapped man." Never could get a straight answer on why. Their attitude was "we don't care." DD discrimination. Treat everyone the same---all for their profit. Shame on you for treating a vulnerable adult this way. Dispicable.

United healthcare is good so far however their programs suck. Healthy benefits are a rip off. They take your money but provide nothing in exchange. It is more a headache than a benefit! Also when I try to contact Uhc my navigator is never there. I have been cheated manumy times by the people at healthy benefits and I am considering taking legal action. I give them a zero 0 rating! They offer dental services but impossible to find a decent dental office for this service.

I had a uhc house calls visit from a nurse practitioner. Are was very nice and professional. She went through my medications. I explained each medication in detail to her. When I received her summary in the mail, it was mostly incorrect. Medications I am taking for HEARING problems, prescribed by my otalaryngolgist, she instead put down I was taking these medications for heart failure, depression, hypertension, anxiety disorder, and atherosclerosis. I have none of those maladies. But, now it's on record. It will affect my life insurance premiums and my health insurance premiums in the future. It possibly can even prevent me from getting a legal firearm, if I decided I ever wanted one. I called the house calls number. The representative I spoke with did not sound happy to hear what I had to say. She said she'd submit my complaint. I'm not hopeful about this situation.

Been on hold for over an hour. The hospital has been on hold for an hour too. My husband needs a treatment they wont approve trying to call. No one will respond or answer. This is the worst company. To make it worse they don't even cover as much.
They require prior authorization but do not answer the phone and are not helpful when they do.