CeX UK

This is the 'Mr Bean' of the internet. Dont expect the service you get from Amazon. I made a huge mistake dealing with these muppets.

Why is this actually still a business even $#*!ing gamestop arent that stuck up like these guys rise their prices like every week and lower their webuy plz somebody start a pettition to close down this $#*!, this busines is worst than talktalk and that is impossible

Purchased an Xbox One X console from CEX, however upon delivery the disc drive would not play standard DVDs. I returned this via their online returns address as advised to by Ramson however upon inspection they have chosen to completely ignore the fault and send me the console back saying they "Could not verify the fault". If they had put any DVD in the disc drive, the fault would have been incredibly apparent so it is clear this was not done.
They are in breech of consumer rights when returning electronic goods and in breech of their own return policy.

After reading the reviews im shocked thank god i did not buy from cex they sell second hand phones for double the price of the new ones was looking at the iphone 12 was shocked they buy for 320 pound and sell for 1200 pound they just ripp ofs who are not afraid to show it

Am very disappointed and angry that you as a company think it's ok to operate like this and treat customers with complétée contempt. Firstly it was almost impossible to buy what I wanted from you as it's a specialist thing which I'd would've like to speak to a member of staff about but of course you don't have a phone number. I had to go in store on the Tuesday and a helpful guy showed me what I needed for my sons 9th birthday this 12th dec. I ordered it to which my son was very excited and couldn't wait he kept asking me when's it coming dad and Wednesday came and went no notification Thursday came and went no notification and then to my complete shock I receive an email saying you've cancelled my order and oh by the way might be 10 working days before I get my money back. That is a disgusting way to treat anyone and thank you for upsetting my son and spoiling his birthday. Never ever again will I use your company again shocking.

On 2 Nov 2021, at 10:28, CeX <*******@webuy.com> wrote:

Hi Simon,
​
Thank you for your patience.
​
I have checked with the store and it seems that due to some mixup the AMD Radeon RX 580 was sent to an incorrect address and the other customer's order was sent to your address. I apologise for the inconvenience caused to you.

Feedback has been given to the store that fulfilled the order so that going forward no such instances happen.
​
Can you please confirm if you have received an iPad Pro case via post?

Total ripoff. Went in today with a phone with a tiny scratch, a brand new tablet that I got free with my new phone and an iphone in great condition. They wanted the brand new tablet for £15, which is ridiculous. They wanted the iphone for £38, which is fair enough. Then they said they would give 1p for the phone, after quoting £60 on their website.
I took the phone back but we decided to sell the iphone and tablet. An hour later, after their tests, they decided they didn't want the tablet because the charger was usb. Then they knocked £10 off the iphone price.
Long story short, we will not be returning to CeX, in Norwich or otherwise.
Also, we were served by the most monotonous man imaginable, who mumbled every word and tried to buy everything for just £15.

I sold a huawei p30 lite phone 4 weeks ago to CEX took to a branch in Salford. They said they will pay with a bank transfer to my bank account, I have not receibved the payment for my phone. I contacted them 3weeks ago enquiring why they did not pay me. A person called Amit replied back to email and said that the payment was made to my account showing me a a receipt with last 4 digits of my account and sort code. I sent my bank statement as proof no payment was received. Amit answered back saying that the payment was made to a different bank account as i had entered incorrect information. Lying through his teeth as he himself sent the payment of receipt showing was made to my account. I have still not been paid by this Fraudulent company.
I would request that my order no ******* is paid in full ASAP.

150 dvds sold for £6.70, most bought for 1p this company seriously needs too rethink they're pricing, considering the cheapest dvd in store they sell for £1 thats 100x they're money on each dvd minimum, con artists this company needs too be boycotted

I sold an Apple Watch to them and they were strong on the fact it was a grade b despite the fact it was practically new. This was in the Birkenhead store. 2 months later I had an iPhone 14 pro 1tb just 2 months old and straight from the box it went into a phone case. I went to trade this in(I checked online before hand as a test for them mugging people off) they had non in stock. I took mine instore. No marks, absolute prestige condition, some sort gathered up around where the case had been and they told me it was grade b. I disagreed and told them it was grade A and they wouldn't budge despite requesting the phone to remove the marks as like stated they were just dirt. I sold it anyway and checked not 2 hours later and they had 1 In stock graded A. Absolute criminals.

Yesterday in Exmouth I brought a humax free view box for £135, I got it home to Torquay only to find it's a satellite connection to which we haven't got.
No problem we will take it back in the morning to Torquay shop as we have 48 hours to take it back,
Anyway we go into the cex shop and explain everything to the guy, yes we can take it back says the salesman he offered me a voucher for the price I paid for it so I no I want my money back and I was politely told no a voucher or they can buy it back off me for £63 that's less than 24 hours after I paid £135 for it.
It's a bloody disgrace. Never again will I buy anything from this company.

I wanted to sell my Xbox Series X console and they rejected it, because of a faulty HDMI port. They sent it back to me and I plugged the console in to see if that was true. Well it ain't true, the Xbox displayed perfectly on my TV. Nothing is faulty with the HDMI port and I payed special delivery to get it to them. This is really annoying and I just wanted to warn people about wasting your time and money.

I got a couple of games from cex every single disc I put into my Xbox had some problem installing and when they finished i would load the game and it would stop working at any random point got beats from cex and I can already only hear music from the left side cex are terrible just go to game or eBay

I purchased a phone from Cex for over £400, within a month the screen stopped working, no cracks, always kept in a case and never dropped. I took it into the store, they admitted they couldn't find any cracks but couldn't be sure if the screen wasn't cracked. They told me to contact the website and they would take it in and look at it. Upon contacting the website, they firstly ignored me and told me to take it into the store, when I further explained, they contacted the store and the store told them I had smashed the phone. I took pictures of the clearly unmarked phone and sent it in, nothing else on the phone has stopped working, it still boots up but just doesn't display anything.

I went to Cex because they promise the 24 month warrenty, turns out it's just a scam.

These idiots refused to fufill an order for a pc as had a glass panel 95% of most gaming pc's cases now have glass side panels, they said they couldnt post it maybe if your a youtuber they will as they send computers to people on thete with glass side panels, and no issues idiots

My son wanted Disney Infinite 2 for Xbox 360 so Cex near us has 3 in stock. Guy was very friendly and got us a boxed version.

My son opened it on his birthday and tried it but it wouldn't recognise the characters. We restarted it and went through the 15 minute into gameplay again and it still wouldn't read the characters.

My son was upset but we said we'll sort it and duly went back to the shop and explained the problem. After he swapped the contents from ours with an unboxed one, I decided to check the game was in, and it was.

It was this point where my son said that the other disc was white and I realised the first person had in fact given us the game for version 1 and not 2.

At least they sorted it but it shouldn't have happened in the first place. Sigh.

I've had Cex not honour their 2 yr warranty on £225 AirPod pros. Order AL*******. Apple acknowledge the crackling is a manufacturing error and will fix. But CEX say it's earwax and told me simply to pick up my AirPods. I suspect it's because they can't go to Apple to resolve.

This is the difference between me continuing as a loyal Cex customer (I've bought various consoles and games previously and am a registered member) and never using again and use Apple / Amazon / eBay etc instead.

I will consider taking to trading standards if it can't be resolved.

Link where Apple confirm the problem can be easily found - type HT*******

Bought a Sandisk 3D SSD from Cex for £65 in Kirkcaldy, Cex sold me a broken drive to which i later tried to return, not for a refund but to be replaced, this drive was only 48hours old, i also had the receipt. I tried everything to get the drive to work using web forums etc. They said i had broken it to which isn't true, ive installed hundreds of drives from working in IT in the past. I am now claiming through the Ombudsman to have my £65 refunded.