CeX UK

This is the 'Mr Bean' of the internet. Dont expect the service you get from Amazon. I made a huge mistake dealing with these muppets.

Terrible, untrustworthy company with virtually no customer service. CEX sent me an email notifying me that an item I was interested in was back in stock. Told me to order fast before the item is out of stock again. So I placed the order and the order was confirmed and he £15 taken. Then the next day I received an email from them telling me that the item is out of stock and that I will have to wait 10 days to get my money back. CEX is the place to go if you enjoy losing your money for 12 days for no reason whatsoever.

Last week I went to the shop in Stratford centre to exchange a couple of headsets for a voucher and received an offer of £430 for all of them which I accepted, on the same day I was told by the staff member who was processing my order that I could be charged up 10% of the value of the items since I was selling a couple of them and I said I was ok with it.
Following day I received a call in the evening saying that instead of 10% I was gonna be charged staggering 30% which is absolutely unheard of (even admitted by their own staff), it's unbelievable how these scumbags try to find ways to rip you off when something doesn't go the way they want. The store manager promised me to investigate the issue but obviously never got back to me, absolutely useless disgusting costumer service. Some of these people deserve to be in jail.
Today I returned to the shop and collected my items back, some staff members couldn't believe what happened as this was clearly a decision made by a coward low life human being from the head office who is too weak to talk or explain himself, absolute trash of society

I sold in my £500 gaming pc to CeX, they had to for a week, then messaged me excuse after excuse as to why they wanted to give me £120 for it, first they claimed the power cable was not original, then when I proved it was original, they changed their mind and said it's because the gaming pc didn't have a box.

I was not taking less so I asked for my gaming pc to be returned, another week passed by, a week turns in to two weeks, I email them saying where is my pc and where is the tracking number, they said that there was an attempt to delivery it and gave me the tracking information, I was in for 7 days straight I didn't miss any delivery. So I logon to the Royal Mail website it said "item at the stoke on Trent delivery office and they failed to deliver, I called Royal Mail who said my name and address was not associated with the tracking number CeX provided. I can only conclude that they lied and kept the pc or they sent it to the wrong person. My name is on my account it was on the box that I shipped there along with my contact details. So I emailed CeX a bunch of times and I get a one limber reply saying "we are taking this very seriously, please wait 3 days for us to find out where your pc was shipped" 3 days isn't taking it seriously. At this point I am surprised stressed and anxious about my £500 gaming pc. If it's not here in 7 days I will expire my legal options. At best this is theft at worst it's negligence and they lost it. How does any company lose a £500 gaming pc? It was shipped recorded, it should have been returned recorded.

I've tried both lots kr tracking information they gave me, one was uploaded to the CeX website by the store but always shows as invalid, the second one they gave via email shows my pc is shipped to Stoke On Trent it's disgusting, these clowns actions are criminal. Part of me wants to report them to the police but I doubt the police will do anything

Avoid this place, the warranty is false its never honoured if anything goes wrong with the product you've purchase from them, they never take any responsibility. They also say they test their items.whoever is doing the testing can't be doing it correctly. I used CEX because of there apparent warranty which was attractive but proved to be a waste of time and money. Now left with a £270 phone which doesn't work, it broke the day after. Due to my work circumstances I took it back 11 days later. Either way it states in the terms and on the reciept if phone becomes faulty through normal use and its within 30 days they will repair or replace. Yes off course they will lol. No not at all! They put all the blame on me and said the phone became faulty in my possession, a load of made up rubbish. The phone was not fit for purpose it lasted 1 day. They didn't even take it in for testing, they just tooked in the charge point and claimed water damage as a get out clause. The water damage was obviously from before i purchased the phone but the walthamstow shop manager remained incredibly ignorant. I'm still boiling what waste of time money and a load of stress. Please avoid them at all costs. I feel conned and scammed. Don't use them it will cause u extreme stress.

Never again first purchase dirty scammers cancelled no explanations,
Say there products don't come with chargers hoe the hell can you use the appliance!
Avoid at all costs

Their support is non-existent! Ordered online, shows as delivered but it has not been. There is no where to contact CEX for help, their support page states they'll reply within 24 hours but they don't. I'm £150 out of pocket and there is no way to get support from CEX.

I ordered a high value item (DJI Mavic 2 Pro with smart controller) when the drone arrived it was missing the smart controller. Needless to say the drone is pretty useless without the controller and was the selling point of this package in the first place. I paid well over the value of this drone without this controller.

After a week of 'investigating' and after assurances they would put right this error. I received an email from 'Maneet in Customer Support' simply stating that they had made an error in store and now I should return the item. At MY expense, time and fuel etc… This was because 'they don't have stock of the controller' this was a blatant LIE as they indeed do have the controller in stock.

SCAM like behaviour and absolutely poor customer service. After years buying from CEX I will not be using them again unless they can rectify this and send me the controller I have paid for.

*** UPDATE Poor excuses and reluctance to rectify this error by sending the advertised product have resulting in me escalating this to trading standards. I have never known such and inept customer service, putting all the responsibility on the customer instead of taking the responsibility themselves. DISGUSTING.

Sadly sent the 1.0 disc instead of the 3.0 disc in a starter pack bundle with figures, playbase etc. and wont send the correct one (worth about £2) even though selling it online still. Hoping the customer service will do better than just 'follow this link' to send it back... I wouldn't mind if getting to the nearest shop didn't involve driving and parking fees, and returning it online didn't involve me needing to source new packaging and faff around with returns (original packaging sustained damage being sent to me) Such a shame as I'd placed 3 separate orders in a short space of time, and when asking for a simple fix to a problem, I'm greeted with a lazy solution on their part.

Bought a iPhone 14 pro from Wrexham store got it home and there is android software on it. Took it back won't give refund so now in hands of trading standards. Won't use this company again disgraceful

I've used to like Cex, but changed my mind after this experience. I've placed an order for £525 GPU 1 week ago. Received wrong tracking number. When I've contacted support they send me unrelated generic message about large letter items. Until now I don't even have valid tracking number after getting in touch 4 days ago. Pathetic service.

Really bad place to shop, the phone I bought became faulty after 8 days and they claimed the fault was caused by me. They have been extremely rude and did not check the phone at all. They offer you guarantee but they will find every excuse not to honor this guarantee. And don't try even to take it with customer service as there is almost non. You can't phone or email them, only fill some online form which does not help as the person who replies is taking immediately the side of the shop without providing any kind of proof to the claims made by the Cex shop manager.
Stay away they don't deserve even the one star, If I could give zero stars I would but unfortunately one star is the lowest grade

Ordered tablet online, arrived with Case and S Pen missing. These come packed with that as standard on this model (Active Tab 3)
Was initially told would get and send on, so continued to set up tablet. Took nearly a day.
Then was told that as a Grade B might have bits missing and would only refund. Unimpressed.
I said I can source the items if they gave me a discount, but that was not an option apparently.
Order *******

I'm so happy with ordering through Cex. I ordered a Bluetooth speaker, it arrived quickly, well packaged, in perfect condition and half charged. I was able to take it out of the box, and use it straight away.

I brought in a brand new pair of Samsung Buds2 Pro, sealed and the guy at the counter asked me to open them. I said if he opens them he'll have to buy them. He told me the price he can offer for them and I said yes, it's fine. He opened them, had a look at them and then he said he'll have to keep them to run some tests. That's when I asked him why he didn't tell me that at the beginning as I do not leave nearby and I am looking to sell them on the spot. He said he's sorry and that's the procedure. Now I took them to another shop and they gave me less because the seal was ripped off. I'm never going back to CEX ever again although my friends warned me ahead and I still went.

After few good years of me as one of their loyal customers, i've decided that enough is enough, so i quit their services... Wrong items sent to me multiple times and problems with delivery. If this is how they send parcels, i don't want anything to do with this company!
* You're welcome CEX!

Appallingly bad company, inept staff and downright dishonest. The item I bought was supplied in the wrong colour, had to take to a store for a replacement. Then 8 months later it's faulty and doesn't work. I took it back to the store but they refused to repair, replace it or refund it.

I ordered an item on 19th October 2023. The item never arrived.
I was told that they needed to investigate with Royal mail. I have had no response and they still have my money. Its an absolute disgrace.
Avoid this company at all costs because if something goes wrong there is no accountability on their part. This is their issue to sort not mine, yet I am here £180 down and still no refund sight.

I'm fun of retro gaming so I use to sell and buy Gameboy games from Cex shop and I'm very satisfied with their professional service. Whatever I order is usually dispatched within one day and if some problem comes up I just pop up in shop and they resolve it. I recommend.

Do not go to this store. Awful customer service, incompetent staff who look like they dont give a crap. Had 3 online orders " disappear " and countless wrong and beyond scratched discs. They also offer appalling prices for buying off you sometimes making a 3000% profit.

Please don't purchase items from this company, especially phones. They're faulty and getting a refund is impossible without paying for legal assistance. They ignore the law and their customer service doesn't exist.

I brought a second hand Xbox one headset from my local in Walsall. The first on didn't work brought into shop exchanged for another one, which also was not working returned to store and got a full refund on 07/12/15. Just be careful when buying second items

In my experience, you get a great result from cex as long you aren't a douchebag... imagine them as a company that pays their taxes and then you will understand... lots of times you will be overwhelmed by what you have got, for the price, and at other fewer times you might get something that looks shoddy... I. have bought some things I couldn't believe in the past- with free post. And have traded in happily items of my own for much more money than anywhere was offering on the internet,. If you are a poor person like me, don't hesistate with cex, its great, its just that its so good rich people want to convince you its $#*! so they can abuse its good will.