Have tried to like CEX but they are just incompetent.
Twice I have ordered an item and twice they've sent me the wrong item.
The first time, messing up a christmas present. The second time, just p****** me off.
The customer service team seemingly don't care, just reply with standard "yeah we're sorry, send it back"
Sending things back and then waiting again is just rubbish. It shouldn't happen.
Plus they don't follow their own advice. For example, they say to return the item with a note from me asking them to send the correct item (like I should even have to do that!?), so, I do it anyway, only to find out they blatantly ignore that and refund you.
You might think, you had a refund what's the problem? I still wanted the item. So I had to go through the rigmarole of ordering it again.
Which they then messed up as described above.
They're just incompetent. I partly blame myself for being a cheap skate and buying used. Lesson learnt. It's not worth the hassle.
So your not told when you purchase a mobile phone that if you want to return because its not suitable for the person you are buying it for that you will get less than half the price you paid 3 days later... Oh but you can have slightly more if you accept one of their own vouchers! Not told this when I paid £150 and no signage on display in shop.
Pretty much what the title says a few months back I bought seasons one and two of primeval and just got around to watching it now. Only when I opened season 2 it also had season one inside.
CEX staff are totally incompetent, it was only a few weeks ago as well that they shipped the same three seasons of One Tree Hill twice, charged me for both and had the cheek to say that I had ordered two of each season, when my account clearly showed that I had only bought one. I will never ever be buying anything from this company again be that in store or online.
Total imbeciles. Only gave one star as I had to if I could give zero stars I would
Phone sold to us with flat battery. When we started it up there was a slight fault on screen, which we did not object to, but the battery did not hold its power and screen touch facility was very poor responding, no matter how we tried to change settings. Wished we had check this web-site before the purchase. The shop claimed we had damaged the phone as they said they would not have sold it in that condition, and refused to refund or repair it.
Purchased a second hand mobile phone and checked with staff member I could get a cash refund if I returned it within 2 days. Took it back the next day to be told by different staff I could only get exchange voucher. Manager refused refund and referred me to on-line customer services even though it was their error.
Seems the rules are changeable! Beware their voucher system when you return DVDs bought from the shop - the voucher equates to the cost of the DVD if returned within 48 hours, ensuring you spend it in the shop. Fair enough, there will always be those times when you slip outside that time frame and receive a lot less. But do it too many times and the voucher system is withdrawn!
I 'sold' two HTC mobiles to CeX/WeBuy. One was returned to me broken. However the phone they returned was one I sent them. They promised to look into this but never did. And the other they never paid me for. I tried for 3 months to get the money or my phone back, I got nothing other than emails apologising and saying they were looking into it, or that a cheque was on the way, or the cheque must have been sent to the wrong address
So in sum, CeX/WeBuy stole two mobile phones from me. There are better companies out there. Good luck.
We bought a monitor and it developed a fault with the screen while under warranty and cex refused to fix it claiming it must of been damaged in store they claimed it must of been dropped yet now say it could be a number of things funny thing is they claimed they had checked it yet can not tell us exactly what is wrong with it so clearly hasn't been checked there just using the excuse its been damaged to avoid having to honor the warranty total rip off merchants
Honestly friendly staff but sometimes they can come off as rude, lazy and unprofessional. But the company self has its negative side. Where their prices are ridiculous expensive and over the top eBay prices which no one can afford.
Took £370 of mine for a graphics card, a week later it hasn't even been dispatched but they won't cancel my order or give me my money back either. Thank God I paid with PayPal, fingers crossed I'll get my money back, at this rate they're going to go out of business.
Overview
CeX UK has a rating of 1.2 stars from 261 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CeX UK most frequently mention customer service, second hand and staff member. CeX UK ranks 802nd among Gaming sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members