CeX UK

I've had Cex not honour their 2 yr warranty on £225 AirPod pros. Order AL*******. Apple acknowledge the crackling is a manufacturing error and will fix. But CEX say it's earwax and told me simply to pick up my AirPods. I suspect it's because they can't go to Apple to resolve.

This is the difference between me continuing as a loyal Cex customer (I've bought various consoles and games previously and am a registered member) and never using again and use Apple / Amazon / eBay etc instead.

I will consider taking to trading standards if it can't be resolved.

Link where Apple confirm the problem can be easily found - type HT*******

Bought a Sandisk 3D SSD from Cex for £65 in Kirkcaldy, Cex sold me a broken drive to which i later tried to return, not for a refund but to be replaced, this drive was only 48hours old, i also had the receipt. I tried everything to get the drive to work using web forums etc. They said i had broken it to which isn't true, ive installed hundreds of drives from working in IT in the past. I am now claiming through the Ombudsman to have my £65 refunded.

I bought a PS1 from them, I sold it back to them a few months later, and they said they wouldn't buy it back off me because there was some discoloration if a scart lead, one half was silver and the other half gold. Despite me buying it off then, it was still working and under their warranty. So I just let it go and gave it to a charity shop for free. They were kind enough to buy the games back, at a fraction of the price they sold them for, naturally. When dealing with them, remember this, they can and will screw you, with any feeble excuse. Shady business.

Be very warned!
Iphone 8 plus - mint condition grade A - guy in shop agreed it was perfect BUT
No box so from £156 to £125 they don't tell you that
Had brand new cable but no plug - deduct further £2.30
Took phone, phoned me later to say battery was running low - reduced price £52 - AND ON RECIEPT SAID NON WORKING - NOT TRUE as it was a long drive there and back they have you.
DO NOT SELL GOODS TO THIS BUSINESS IF YOU WANT REASONABLE VALUE

Very disappointed at being given a B grade considering the items (2x Homepod Minis) were in excellent condition, and boxed. Due to, and I quote, 'light scuffs on the bottom' (Unfortunately Apple hasn't worked out levitation yet. And, using a dirty rag in a lame attempt to read the tiny serial number does not help). Petty and tight. Verrry slow turn around too, still waiting on payment dayyysss later. I'll be going elsewhere from now. I would highly recommend you do too. At least, check your receipt. I wish I had previously. EBay, Gumtree, GAME, Car boot, standing outside on the street with a sign is probably the better option.

I didn't even mention the slow service due to the staff being too busy discussing the best scene in Pulp Fiction. It's been 28 years! Mirroring their tech inability, it's time to move on.

We sold a phone to CEX which was in full working order, complete in box and pretty much as new. 6 months later (last month) a letter comes through from Business Loss Prevention (BPL) saying the phone we had sold to CEX had been blocked and they wanted the money back or would be going down the civil suit route. A quick email to BPL to point out that we aren't giving them a single penny unless they come back with 100% proof this was to do with US and not the person who bought the phone from them after we had sold it, and they seem to have suddenly gone away. Given that CEX check devices before buying them to make sure they aren't lost or stolen or blocked ect, this seems like some kind of scam they've got going on to try and extort money from folk.

Never sell high value devices to these people.

What are u supposed to do when u got no money and the only way to get money is to sell ur items when all they give u is 1p 10p and sell it for 10 pounds u r a bunch of scammers scamming desperate people

Awful customer service within store.
They do not understand consumer law of faulty items and do not abide by their 24 month warranty
Avoid at all costs!

Traded in a PlayStation 4 white console,boxed and complete with all content,was given a voucher trade in price which I was happy with,left it for testing, came back,and was told that I had been misquoted on the price,they then said that because part of the white colour on the console had faded this was why!,i was not very impressed or happy at all,I reluctantly took the voucher as I wanted to buy other items instore,I have exchanged many items with cex before but after this experience I will not use them again zand I advise others not to either!

I went to Cex Newtownabbey to purchase 3 phones. I was told I had two days to return the phones If our specific apps wouldn't work, I asked if I could have an extra day as it was Friday and the people using them wouldn't get them until Monday I was told No. One extra day is not a lot to ask so I took by business elsewhere and won't be back. If I could have given 0 stars I would have.

I ordered a high value item (DJI Mavic 2 Pro with smart controller) when the drone arrived it was missing the smart controller. Needless to say the drone is pretty useless without the controller and was the selling point of this package in the first place. I paid well over the value of this drone without this controller.

After a week of 'investigating' and after assurances they would put right this error. I received an email from 'Maneet in Customer Support' simply stating that they had made an error in store and now I should return the item. At MY expense, time and fuel etc… This was because 'they don't have stock of the controller' this was a blatant LIE as they indeed do have the controller in stock.

SCAM like behaviour and absolutely poor customer service. After years buying from CEX I will not be using them again unless they can rectify this and send me the controller I have paid for.

*** UPDATE Poor excuses and reluctance to rectify this error by sending the advertised product have resulting in me escalating this to trading standards. I have never known such and inept customer service, putting all the responsibility on the customer instead of taking the responsibility themselves. DISGUSTING.

Went in to buy a dvd after been stood there for a good 10 minutes been ignored by the staff I wos then told I would have to wait for the manager to come back who had just gone to Wilkos to do his shopping at this point I walked out very very poor service

Do not use this rubbish company.Took a brand new phone in and it was graded B. Absolute joke of a company. Steer well clear. Customer service also a waste of space.

I had been a customer of cex for over 20 years and have seen the decline in quality and customer service... but now will never purchase from them again for selling over priced PS5'S to cash in on the public... I think that from such a big company they should have a bit more professionalism and have shown thier true colours and joined the scalpers rank. Don't buy from them... tbier quality checks have deliclined... customer service dropped... and would rather shope else where. IN MY OPINION STAY AWAY!