CeX UK

I bought the Oppo.Find N2 Flip phone less than 9 months ago. It was fine until a few days ago when it developed a crease across the screen. This is really noticeable. I hadn't dropped the phone. Looking online it seems that the factory installed screen.protector can start failing. As CeX sold it with a long warranty I asked them to repair it. They refused saying it was Wear and Tear. So basically if you buy a Flip phone from Cex and the screen creases after you've opened and shut the phone don't expect any help from CeX. They should make this warranty exemption really obvious on their Flip.phone listings.I would not have bought this Flip phone from them if I had known this.You would expect to be able to open and close a Flip phone for years without an issue and for it to be covered if there was an issue. Otherwise what is the point of a Flip phone?

I sent my phone to CeX UK for sale, which was listed at **£60** online. Upon inspection, they **falsely claimed the speaker was faulty** and offered a shocking **£5** for an iPhone, instead. When I refused and had the phone returned, **the speaker worked perfectly**—proving their assessment was either incompetent or deliberately deceptive. This is a **clear bait-and-switch tactic** to pressure sellers into accepting insulting offers. If they'll lie about a speaker, what else will they fabricate? **To CeX:** Your practices are unethical. Train your staff properly or stop scamming customers. **To sellers:** **Record your phone's condition before sending** and consider safer alternatives and do your homework *Update:* CeX ignored my complaint. They said the issue is intermittent (when it's not I've tested it and used it for days and still no issue and I contacted apple they ran a diagnostics on the device and cannot detect any hardware issues at all, I know I trust apple more than CEX
I no longer am willing to do any business with them selling or buying as they are the most dishonest company that I have ever come across

Absolutely unprofessional and horrible place to shop! When you buy anything from this store and they offering the warranty then be careful because if anything goes wrong with your purchase they will find the away to void your warranty and they will try to make you pay for the repair! Avoid Avoid because they will scam you

The Kingswood branch have currently had my laptop for a week.

There has been no contact, there is no way of contacting them apart from through social media sites and the only contact I have had is saying that they're looking into it.

Disgusting service

Went to the Leicester branch to swap a Logitec G290 steering wheel and pedals (Both in excellent condition may I add)
I checked the website beforehand to check the price difference on trade, as I wanted to trade for the Logitec G29 wheel and pedals.

Not only did they give me the cash price instead of the trade price, I was also made to wait over an hour for them to check the condition and functionality of the item I was bringing in. (I understand items need checking obviously) But once I arrived home, I realised they hadn't even packed the power cable with my item, so it was rendered completely unusable.

For over a week I was having to email back and fourth to try and get the situation sorted, just to get absolutely no where.

I requested an official Logitec charger for the item I had purchased, the money owed to me paid into my bank account and expenses covered by the store, such as travel, parking etc... as I had to make another journey to the store especially.

All this to no avail. I was offered £16 voucher and sent a cheap aftermarket power cable, but no expenses covered. Then I was rudely asked to return to the store in person, yet again at my own expense.

It is now over 2 weeks later and I'm no closer to coming to a proper solution.

Absolutely disgusted with CEX and their poor customer service.

Just another example of big companies taking the little man for a ride.

Will not be shopping there again, after 10+ years of being a loyal customer

Bought an apple ultra watch and strap worth £580 been told by one of the team I got 48 hours to return it if I change my mind to get my money back sadly I wasn't able to to try it in the shop so went home tried it and it was too big too heavy so went back to the store straight away properly after 1 hour to be told they can't give my money back it has to credit voucher so I can use it again in the store only.
Really disappointed as I was left with my family short off this money on this difficult time when I did nothing wrong.
Never again and be advised people once you pay them don't expect your money back it's going to be a credit note to use only in there store.

Their support is non-existent! Ordered online, shows as delivered but it has not been. There is no where to contact CEX for help, their support page states they'll reply within 24 hours but they don't. I'm £150 out of pocket and there is no way to get support from CEX.

Terrible, untrustworthy company with virtually no customer service. CEX sent me an email notifying me that an item I was interested in was back in stock. Told me to order fast before the item is out of stock again. So I placed the order and the order was confirmed and he £15 taken. Then the next day I received an email from them telling me that the item is out of stock and that I will have to wait 10 days to get my money back. CEX is the place to go if you enjoy losing your money for 12 days for no reason whatsoever.

I brought in a brand new pair of Samsung Buds2 Pro, sealed and the guy at the counter asked me to open them. I said if he opens them he'll have to buy them. He told me the price he can offer for them and I said yes, it's fine. He opened them, had a look at them and then he said he'll have to keep them to run some tests. That's when I asked him why he didn't tell me that at the beginning as I do not leave nearby and I am looking to sell them on the spot. He said he's sorry and that's the procedure. Now I took them to another shop and they gave me less because the seal was ripped off. I'm never going back to CEX ever again although my friends warned me ahead and I still went.

Sadly sent the 1.0 disc instead of the 3.0 disc in a starter pack bundle with figures, playbase etc. and wont send the correct one (worth about £2) even though selling it online still. Hoping the customer service will do better than just 'follow this link' to send it back... I wouldn't mind if getting to the nearest shop didn't involve driving and parking fees, and returning it online didn't involve me needing to source new packaging and faff around with returns (original packaging sustained damage being sent to me) Such a shame as I'd placed 3 separate orders in a short space of time, and when asking for a simple fix to a problem, I'm greeted with a lazy solution on their part.

Really bad place to shop, the phone I bought became faulty after 8 days and they claimed the fault was caused by me. They have been extremely rude and did not check the phone at all. They offer you guarantee but they will find every excuse not to honor this guarantee. And don't try even to take it with customer service as there is almost non. You can't phone or email them, only fill some online form which does not help as the person who replies is taking immediately the side of the shop without providing any kind of proof to the claims made by the Cex shop manager.
Stay away they don't deserve even the one star, If I could give zero stars I would but unfortunately one star is the lowest grade

Bought a iPhone 14 pro from Wrexham store got it home and there is android software on it. Took it back won't give refund so now in hands of trading standards. Won't use this company again disgraceful

I'm so happy with ordering through Cex. I ordered a Bluetooth speaker, it arrived quickly, well packaged, in perfect condition and half charged. I was able to take it out of the box, and use it straight away.

After few good years of me as one of their loyal customers, i've decided that enough is enough, so i quit their services... Wrong items sent to me multiple times and problems with delivery. If this is how they send parcels, i don't want anything to do with this company!
* You're welcome CEX!

Never again first purchase dirty scammers cancelled no explanations,
Say there products don't come with chargers hoe the hell can you use the appliance!
Avoid at all costs