UkeySoft has a rating of 3.3 stars from 57 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UkeySoft most frequently mention customer service. UkeySoft ranks 5th among Audio Converter sites.
Wouldn't let me log in to my account after several months of use. Customer service was not helpful as everything they suggested didn't work. I had bought the lifetime license and when I asked for a refund customer service went radio silence on me. Look elsewhere!
Products used:
Apple converter
Date of experience: May 22, 2024
After replacing the motherboard, it flew out of the account. The support team promptly responded to my request and sent a new key. Now everything is working, thank them very much! I actively use this service, because there are no analogues. You are the best!
Date of experience: June 6, 2022
Thank you for your support. Enjoy your music. If you have any question, please directly send email to us support@ukeysoft.com
This last two years, I've asked twice the support of the company to send me a new licence code after I've changed my Mac. This has been successfully answered within less than 24 hour each time. Being connected to human beings at Key Soft is a very strong assets for customers. So I strongly recommend the fabulous solution.
Tip for consumers:
Great product with a brand new interface.
Products used:
A software
Date of experience: May 17, 2022
Thank you for your support. Enjoy your music. If you have any question, please directly send email to us support@ukeysoft.com
This convertor is simple-to-use, just tick the songs you want to copy and the program will make the copies. It has various formats that you can save the files in, and I'd recommend going to Preferences > Advanced and setting it up the way you want it. I also recently changed computers and they quickly helped me with that transition.
Products used:
Apple Music convertor
Date of experience: March 28, 2022
I have converted many music through Ukysoft Apple Music converter. The software is easy to use. There was once when I needed some help to update my old version to a new version, their support team responded very quickly and helpful.
Date of experience: May 17, 2022
Thank you for your support. Yes, we have a big updated in the UkeySoft Music Converter, a built-in web music player and music in the program, no need to install any extra app, just login your account, then you can directly download, convert and play music in the program. More Music Converters from UkeySoft https://www.ukeysoft.com/
Worked great for a year. But Spotify has wised up. They warned me I was downloading too fast so I slowed down, didn't do as much or as often.
Didn't matter, a month after my most recent download session they emailed me they were closing my account.
Date of experience: October 10, 2023
Thanks your support.
To avoiding Spotify detect you account, we suggest you don't convert too many songs at a time, we suggest you use another account to dowmload songs from Spotify.
If you have any question, please send email to us.
Product works great. When I switched to a new computer, the license did not work on my new MacBook (it was already activated on my old Mac). I requested a solution by mail and Ukeysoft responded within 12 hours and reset the license key for me to use it again. It works!
Date of experience: January 5, 2024
Thanks your supports.
Enjoy your music.
The Spotify mp3 converter of UkeySoft failed to convert due to an unknown error and I asked for a solution.
UkeySoft found the problem through the log file and updated it to solve it. Trust the services of UkeySoft. If a problem occurs, UkeySoft will surely solve the problem.
Date of experience: April 20, 2022
Great! Thank you for your support. If you have any question, please send email to us: support@ukeysoft.com Paid users of UkeySoft Music Converter will enjoy free lifetime update and technical support. We will keep it compatible with latest MacOS and Windows OS. Enjoy your music!
Since I had to find a solution bringing my audiobooks and Apple Music playlists onto my swim headphones I had to manage converting downloaded content into MP3.
With Ukeysoft I could manage both in a reliable, easy and fast manner.
Additionally the support in case of trouble is fast and helpful.
Products used:
Audible and Apple Music Converter
Date of experience: November 27, 2023
Thanks your supports.
Enjoy your music.
My computer broke and I lost the software I bought 2 years ago, but when I reinstalled it the license key no longer worked. I asked for assistance and the UkeySoft team solved the problem for me. Truly magnificent.
Date of experience: December 28, 2023
Thanks your supports.
If you have any question, please send email to us.
I was blown away when I discovered UkeySoft. It helped me restore all my Apple Music Playlist at a time when I had to reformat my hardrive whilst DJaying in Ibiza with no backup(Silly me). I was able to download my 50 Playlists in just a few hours. Their tech support is also amazing, it's like having your own dedicated concierge. Well done UkeySoft.
Date of experience: April 20, 2022
Great! Thank you for your support. Enjoy your music life!
I needed a way to convert my daughter's Spotify music and save to an MP 3 player because she can't have a phone at her school now. This program was a lifesaver!
Date of experience: June 16, 2022
Thank you for your support, your support is our driving force.
To quote Bethesda's Todd Howard "It Just Works". I had to reformat my system due to a catastrophic data corruption issue and discovered that the program didn't recognize my pc as having activated the software anymore and the activation key was no longer valid. I emailed support about the issue and within 24 hours they reset the activation key and the issue was resolved. Would and have recommended to friends and family because who doesnt like actually owning what you pay for... and "It Just Works"
Products used:
Apple Music Conversion Software
Date of experience: May 31, 2021
Excellent app I use it a lot.
Technical support is very good too. When I needed your help, they helped me quickly and effectively.
If someone is looking for an effective way to download spotify music quickly and smoothly. This is the indicated app.
I recommend it :)
Date of experience: July 12, 2020
Thanks your support. You also can share our UkeySoft Spotify Music Converter to your friends. https://www.ukeysoft.com/spotify-music-converter/
I have had many computer problems over the last few years and they have always helped me re-install the program. Fast answers. Amazing program. I truly have no complaints about the product, their company or the service. So in short, I would definitely recommend them to anybody
Products used:
Apple Music converter
Date of experience: April 19, 2021
When first using this software, I had some problem to set it correctly, I wrote some Emails to the technical assistance, and they gave me the solution to use Apple Music with the right setup.
Now the software is working perfectly! I really enjoy it.
Tip for consumers:
Really good service
Products used:
Software
Date of experience: July 5, 2021
Your feedback is our driving force. Thank you for your support and enjoy your music life freely.
Payed for a 1 month subscribtion and wait now since 2 days for the activation key to arrive...
They state that the key will be delivered within 30 minutes... hahaha
Tried to contact them by mail as well as the retailer (Paddle) - but no answer so far.
When will i get my key? At the end of that month?
Stay away!
Date of experience: December 20, 2021
Hi,
Please add our email order@ukeysoft.com and support@ukeysoft.com to whitelist. If you have any question, please send email to us order@ukeysoft.com We will help you find your order and send the activation key to you.
Great piece of software and first class service. Very responsive to enquiries. Fixed my key code issue when I changed computer almost be return email. I often need to change keys on music and need to be able to manipulate the file to do this. Apples's DRM stopped this, this software solved my problem.
Date of experience: April 1, 2021
The product that is exactly what it says it does and it's back by really good technical support. Anytime I had an issue the team got back to me as soon as possible to make it right.
Date of experience: November 3, 2022
Thank you for your support, your support is our driving force.
I am from Germany and I ordered UkeySoft Spotify Music via internet. I had made a mistake when ordering the key. I got uncomplicated a new matching key for the software.
Thank you very much. Highly recommended.
Date of experience: March 15, 2022
I bought this software and have sent multiple emails and still have not received the activation code.
I got one return email which was an auto generated email.
I have asked for a refund but no one from Ukeysoft will acknowledge my request.
I send several emails requesting the activation code to no avail.
Stay away.!
Tip for consumers:
Don’t buy Ukeysoft software.
Products used:
None as I could not activate it.
Date of experience: August 12, 2021
Hi,
I am sorry for late reply. Please send email to us order@ukeysoft.com and tell us your purchased email, We will help you find the order and send the activation code to you. If you cannot received the code, please find it from spam folder on your email. In addition, Please add our email order@ukeysoft.com, order@ukeysoft.jp and support@ukeysoft.com to whitelist
I was looking for a better Spotify Downloader than the previous one I purchased and this one is the same... I'm actually wondering if all Spotify Downloaders are the same.
I downlaoded some songs and, in some, they had big intros of people talking and some weird background noises. One in particular even had a big break right in the middle of the song right before the best part of the song. It seems like what those type of programs do is search on Youtube to download the audio of the videoclips of the songs you want to download off Spotify.
So, it's actually a Youtube Downloader, not a Spotify Downloader. If you don't believe me, try downloading "Come Down" by Anderson.Paak... You should hear a phone ringing and people talking which are not in the song on Spotify but are definitely in the video on Youtube.
https://www.youtube.com/watch?v=-OqrcUvrbRY
Still useful to have some songs with a pretty good quality, but it's somewhat a false advertisment to me...
Tip for consumers:
If you're a DJ, actually listen to the songs you downloaded before using them.
Products used:
HitPaw Spotify Music Converter
Date of experience: January 11, 2023
Please update our UkeySoft Spotify Music Converter to V.4.7.7 version, a built-in Spotify web player in the program, you can directly sarch and downoad music from Spotify.
Download the latest version: https://www.ukeysoft.com/spotify-music-converter/
If you have any question, pleases end emaill to us support@ukeysoft.com
I experienced a nail-biting 36-hr delay in receiving my activation codes after purchasing UkeySoft Apple Music Converter 7. 0. 5. After requesting help from UkeySoft and also from their remote biller, I eventually received the codes. The software works as advertised! If you're converting songs from Apple iTunes for use on a flash drive, choose M4A - MPEG4 Audio setting. AAC and AC3 settings did not work for my setup. So 5-stars for the software, minus one star for the delay in receiving the activation codes.
Date of experience: August 20, 2021
Great! Thank you for your support. Please share our software to more of your friends https://www.ukeysoft.com/apple-music-converter/ Thanks.
I keep subscribing to Apple Music songs because I don't want to lose my collection, but I don't think it will be anymore. UkeySoft Apple Music Converter helped me convert all Apple music tracks to MP3, and now I can listen to them on my Sony Walkman.
Date of experience: May 12, 2020
I was emailed by Spotify and they deactivated my account because they already detected that I am downloading music. Sad.
Date of experience: September 9, 2022
Hi,
I suggest you download less songs at a time if Spotify detect your account, or you'd better login another account to download music.
Please update our UkeySoft Spotify Music Converter to V.4.8.0 version, a built-in Spotify web player in the program, you can directly sarch and downoad music from Spotify.
Download the latest version: https://www.ukeysoft.com/spotify-music-converter/
If you have any question, pleases end emaill to us support@ukeysoft.com
UkeySoft is committed to providing users with safe, useful, powerful and stable streaming audio/video conversion services, data encryption solution and iOS solution. Try UkeySoft Music Converter to download and convert AppleMusic, Spotify, YoutubeMusic, AmazonMusic, PandoraMusic, Tidal, Deezer and other streaming music platforms. Support various output formats: MP3, WAV, M4A, AIFF, FLAC, AIFF, AAC. You’ll love our Streaming Music Converters, all will bring your free music life! Try UkeySoft File Lock, USB Encryption, CD/DVD Encryption and more data encryption tool, easily to protect your important files and sensitive data from being viewing! If you forgot iPhone/iPad passcode or your iOS device is bricked, try our UkeySoft iOS Unlocker and iOS System Recovery, our products helps you easily unlock a disabled/locked iPhone and fix iOS to normal status.
Hi,
Which UkeySoft Music Converter do you have bought? Please send email to us, if you failed to login your account, you need to delete the temporary files.
Please send email to us support@ukeysoft.com
Our support team will send the guide to you.
Thanks.