Ulta

Ordered 12 bottles of shampoo/ cond. And only received 4. Called customer service and was on hold 52 min before to talked to anyone. Said they would reorder and I would get email conf. Never got conf. So I called again and was on hold for 61 min this time and said they had a manager to get them out right away and even confirmed missing items. Got conf. Email and still missing 1 bottle! Love that I have a hassle to get items I paid for. All I got was an apology for a mistake that was not mine, missing items, extreme wait times, and Im still missing a bottle!

When I used my paypal to pay, it rerouted my shipping to my previous one. So only few hours after ordering, I contacted customer service on chat, explaining that I needed to change my shipping address because it was wrong. Keep in mind, I only just placed the order, nothing had been printed and was only showing "processing" and they have not even charged my paypal. SO, they said we can't change the shipping AND they said they will try to reroute it and that I should receive an email whether that worked or not, but nope. Nothing. My order is still traveling to an old address, they are able to see that I've ordered before on my current address, but nope. I do not understand why, when ulta have not even assembled my products that was ordered, that they couldn't change the shipping address. It's not a security issue either because they can easily check my order history to find my current address, and I have my member ID, my order number etc. Very upset with this service.

Ordered the Dyson Airwrap complete styler, 3 times, each time the order was canceled by them... each time they said it was my card company or maybe my address didn't match... I spoke with my card companies ( as I tried with 2 different cards). Each time the order was pending on my card, Ulta cancelled the entire order on their end... Seems to me that Ulta really did not want to honor the 20% off coupon. 2 of the 4 Customer service people were polite and tried their best to help re-order with a new coupon code. The others gave me various reasons i. E. using safari may not work, etc. and sorry it's on your banks end were the problem is... I asked if customer service could place my order over the phone and they cannot... GUESS WHAT? After almost 4 hours on the phone with Ulta cs, my credit card companies and online trying to re-order, I WON'T BE SHOPPING AT ULTA ANYMORE!
****Note that the Dyson item I wanted was not in-store in my state, but other locations had it.

I placed an order online and realized that it was shipping to my old address. I immediately called after I placed the order, and asked for the order to be cancelled. I was told the order would be cancelled within 24-48 hours. I ended up getting charged for the order, and getting a shipment email. I called Ulta back and they stated there was a miscommunication and that my order may be cancelled with 24-48 hours. It is not a guarantee. Since the order had shipped, they told me I wouldn't receive a refund, unless they received the shipment back. I DO NOT LIVE at that address to receive the shipment. The lady on the phone was supposed to put me on hold, so I could speak to a manager, and she hung up on me.

Ulta Beauty won't respond to my messages other than "for future orders change your address in our system"

NEVER. WORST CUSTOMER SERVICE!

I looked up reviews online and they actually do this to people all the time and get away with it. SEPHORA is better just saying. And they wonder why I've only shopped there like 1x a year if that. Now it will be never and I hope others follow suit. For a company to not take accountability for not taking action right away and intentionally shipping something to the wrong address after being advised is trash... then to tell me they won't refund or reship because it shows delivered to that address The WRONG address! ‍ I cant!

I bought some peppermint bath fizzers and wipes. They smelled like a nasty chemical and the fizzers didn't fizz. I contacted ulta and they said to bring them in and return them. I said how do I return 2 used bathbombs and wipes? No response. I said I guess I will stick to Sephora and they said ok sorry. That's it.

I have never encountered a lousy customer service than Ulta, s recently in September 2021 during the 21 days of beauty, ulta had a promo of adding 200 points towards your rewards if you shop atleast $50 or more. I spent about $500, the auto calculator did add the points for the money spent but when i reached out to the customer service for those extra200 poits, i got an email that i should get back after September 27th. Afterwards when sent a reminder again, i got multiple Ramblings non excuses in multiple emails that i had to reply NOT to email me anymore. I can only hope that no customer of ulta should have to contact these people. The amount of worst reviews that i just read for ulta customer service, I wonder how these people still work for ulta unless this is a policy choice by this corporation.

Tarte Shape Tape Concealer I got from Ulta is a staple in my makeup bag. It covers imperfections flawlessly. The store was well-stocked, and the staff gave me tips on how to use it.

I go to purchase one item, and leave with more. They have a good mix of premium beauty brands along with drugstore finds. You can always find what you need at Ulta!

Ulta has something for everyone. Quality makeup and skin care in a range of pricing, so everyone can afford. They always have specials and I'm never disappointed. Great Customer Service as well.

The site itself is EXTREMELY well laid out & I especially appreciate the details in its search options. I know my skills n type but sometimes I want to try something new with no idea what could work HOWEVER it takes almost 2 weeks to receive items & its always delivered in a tore-up or squashed box thats barely held together by shipping tape. As much as I spend at Ulta I know they can do better.

Placed a large order, never delivered. Called Ulta, they were insensitive to the amount of money I lost placing my order and told me there was nothing they could do.

Scam company charge my order then package not received. I contacted 4 time but customer service ignored say wait, I wait 7 days no one rely, they are scams

From personal beauty products to the gifts that I get for my daughters- I have never been disappointed. I love this place. The staff and support are always helpful

From the tweezers, fingernail polish, paul mitchell shampoo that I love, cute purse mirrors, and great quality hair products are just the bomb to me. Ulta also give you pretty good rewards if you remain a loyal shopper with them. I like how they always keep great customer service reps no matter which one you go to in store. They are VERY HELPFUL, AND VERY PLEASANT. I'm big on customer service and this store is everything!

Received my order with the item damaged and customer service rep would not help. They blamed transit company. Now my product is ruined and I'm out $50 bucks!

I love the variety of cosmetics, fragrances, hair goods this company offers. I do get coupons and use them. Staff is friendly and helpful. An enjoyable shopping experience.

THEY HAVE AN REWARD SYSTEM WHERE YOU CAN REDEEM YOUR POINTS (from your purchases) INTO CASH THAT YOU CAN USE TOWARDS YOUR NEXT ORDER! With that being said, Ulta is a great place to shop for your beauty needs. They don't carry much of the prestige brands like Sephora does, but it's a great site to shop at if you're a budget buyer. Every once in a while, you get free shipping with $25 purchase.

I've been a loyal customer of Ulta for years. However, the company has really disappointed me in about 80% of my transactions over the past year. My last order came with a shattered candle, which spilled glass all over my floor and cut me when I opened the package. I cleaned that up and let Ulta know, and then they resent the package where the SAME ISSUE HAPPENED AGAIN, resulting in dangerous broken glass all over my house AGAIN! They were supposed to contact me regarding an investigation of this due to the severity and danger of the broken glass, but I have not been contacted since. Now I received another order and multiple items are missing, resulting in my having to contact customer service AGAIN. This is ridiculous and disappointing.

I received a gift but I had the item and went to Ulta to exchange. First, cashier told me I could not so she would return the money for person that bought the gift. Luckily my in law sent the invoice and I showed her yes, I can exchange for something else. She said in a rude way we will have to call the manager to fix your issue. The manager came and I said I just want to exchange or a gift card. She gave me one and I asked if could buy online because online store has more itens (the Ulta stores in US are a mess). She said yes you can buy online. Nope, in store use only so I came back to other Ulta and the very nice girl gave me a valid gift card. Here is the main problem, my address was saying invalid (never, ever had a problem with my address. Tried everything and talking in chat She said I might have spelled wrong. What? I just want to spend my gift card! Finally found out that the my apt number was not in address 2 and it could not be in capitol letter. No coma, no capitol letter, no abbreviated, nothing!

The customer service on shipping address change was awful. I input the correct address but when I clicked on 'submit' online, the system automatically switched it back to a previous address. Ulta customer support said they could not change the address. They asked me to refuse the package when it was delivered. But when the postman delivered the package, he did not knock the door so I was not aware of the delivery. I just called 'Ontrac', the shipping service partnered with Ulta. Again, they said nothing they can do and ask me to contact Ulta... It's a circle, back and forth and nobody helped me. What Ontrac customer told me was incorrect. They told me they can change the address for me once it arrives in their PHX facility location, and I can call them to change it. But the package only stayed there for 3 mins and out for delivery. How could I manage to change the address within such a short transition time? TOTALLY FRUSTRATION for both companies: ULTA BEAUTY and ONTRAC shipping.

Bought some beauty gift sets for my mom and she loves them! They offer great coupon codes for gifts with purchase and so I got a few great little treasures too :)

They are always having specials at the location near me and the staff go above and beyond to help out any way they can when I am in search of an item.