Ulta has a rating of 2.8 stars from 532 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ulta most frequently mention customer service, credit card, and order online problems. Ulta ranks 14th among Skin Care sites.
Over the past few years, Carolin Trails has been surrounded by controversy about their wilderness therapy program death where a young teenager named Alec Lansing lost his life while camping at their program. Which shocked every parent whose kids were in that program for treatment.
I was online adding to my cart when my app glitches. I noticed my shopping cart had suddenly been cleared. So I closed app and opened thinking it would reset. Nope. So I added items back into my cart. Then I purchased. I receive 2 emails saying 2 orders were placed. Both were duplicate. So, immediately I texted customer service (within 5 min) to have them cancel 1st order. I explained my situation and was told by 6 different people they couldn't cancel my order. All of them assured me they could help, wasted my time just to tell me their bs system wouldn't allow them to cancel my order that hasn't been shipped. I have been a customer for years and they just lost one due to bs policies and incompetent agents.
Good service but helpful too... i love Ultra alot that i never i have time to shop there...
I love the perfrume section too and i never tried their lip gloss section too
So I ordered some conditioners and shampoos that they had a sale on only online so I really don't like ordering things online but the products we're obviously cheaper. So I order online they tell me that my shipment won't be here until the following Wednesday didn't mind it. So the order came in this Wednesday I was happy went to go check for the order that they ship through LaserShip and they said that my package was delivered and it wasn't so I emailed LaserShip and they told me to get in contact with the seller which is Ulta. So I did get in contact with Ulta. They're going to tell me it might not be delivered it might still be in transit so I proceeded to ask why would they put delivered if it's not delivered I never heard of that before I order off Amazon and other sites sometimes and when they put delivered it means it's delivered so she proceeds to tell me that I have to wait one more day to see if they're going to deliver the package I have never heard of that before. I guess I'll just wait until tomorrow. I wish they would get another company to deliver their items because the best sales are online but until they fix this problem I think I won't order from Ulta online anymore I'll just have to wait for in-store sales.
Great store for every need from beauty to hair skin or nails and even a salon! I love ulta. Always coupons to use too.
Reasonable prices on many brands of high end cosmetics, hair & skin care products! Love that you can sample the makeup before you buy it!
I've been happy with everything I've bought at Ulta. A bit more pricey, but worth it. They also have great deals around the holidays.
Company has a fine ratio of making products and selling them on very comfortable price. All beauty products have same effect which also positive.
Joined as an affiliate, the payout is OK, wide selection - my followers are happy. If the commission can increase a bit, that'd be perfect.
Very Good Customer Service... I've ordered from them several times and every single time my items come packaged really well and protected.
Ulta is always a fantastic way to check out new products for your hair, nails, fragrance, and appliances for anything beauty related.
Very consistent service, great shipping and friendly help in stores. Always a good variety of products with well-packed shipping when ordered online.
Just love everything about this website! Everyone in online are so very nice and considerate! The website itself is easy to navigate!
Great selection, reasonable prices, and fast shipping. What more can you ask for. I would recommend them for any beauty shopper.
A good site handed down from mother to daughter. Always keep up with the latest trend and not let you down.
Best selection for brand name beauty products! Helpful reviews and great product descriptions make buying products online with confidence easy
Competitive prices. Nice, helpful staff.
I find their inventory to have more choices than other perfume stores and department stores.
Delivery is fast and easy transaction. Items are really great. Will definitely make another transaction with them. Thanks a ton.
Very poor customer service. Very rude and are not helpful at all. Gave me the run around for a month.
Delivery is fast and easy transaction. Items are really great. Will definitely make another transaction with them. Thank you guys!
Ulta is always a fantastic way to check out new products for your hair, nails, fragrance, and appliances for anything!
I recently ordered Kylie's lip kits! The delivery is very fast as compared to Kylie's official website! Will buy again!
I love going to ultra they are so helpful and I also find what I'm looking for.It also helps that you get points on every dollar spent there.
I went in knowing what I was looking for so I grabbed what I wanted and went to the register to check out. The woman helping me did not say good morning or ask how I was doing, she looked miserable. I didn't say a word I just handed all my stuff over she asked if I had a rewards card so I handed my phone over with the card up on the screen I told her I had a coupon and i wanted to use my points because I had a fairly large order. She rang everything up and the total was off I told her the one item was on sale, she asked where I saw the sign so we walked over then she rudely said that I grabbed the wrong palette, I apologized and asked where the correct one was and she looked even more annoyed; she looked around and couldn't find it (because they didn't put them out) one of the other girls went into the back to grab one and brought it up. We went back to finish the transaction and she didn't use the coupon or then rewards points. She was very rude and unprofessional. I've never had a bad experience at Ulta and this completely put me off. You shouldn't get mad at a customer because your staff didn't stock the displays properly. I've worked in many customer service positions for many years and if any of my managers or higher ups would have seen me treat a customer that way I wouldn't have a job. You are a high end cosmetic retailer please have your staff act accordingly. I don't enjoy spending hundreds of my hard earned money to be treated so horribly. If I wanted to be treated badly I would've gone to Sephora
They have great customer service! And good products! If your not happy with item they're happy to accept returns.
Excellent, great customer service. We get our haircuts there, wonderful associates and products, they have almost everything we need.
I tried cuticle eraser. It helps remove cuticle easily without any extra effort. And its price is really good.
ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. BareMinerals, Smashbox, Murad & more.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.