UltaReviews 535

So I ordered some conditioners and shampoos that they had a sale on only online so I really don't like ordering things online but the products we're obviously cheaper. So I order online they tell me that my shipment won't be here until the following Wednesday didn't mind it. So the order came in this Wednesday I was happy went to go check for the order that they ship through LaserShip and they said that my package was delivered and it wasn't so I emailed LaserShip and they told me to get in contact with the seller which is Ulta. So I did get in contact with Ulta. They're going to tell me it might not be delivered it might still be in transit so I proceeded to ask why would they put delivered if it's not delivered I never heard of that before I order off Amazon and other sites sometimes and when they put delivered it means it's delivered so she proceeds to tell me that I have to wait one more day to see if they're going to deliver the package I have never heard of that before. I guess I'll just wait until tomorrow. I wish they would get another company to deliver their items because the best sales are online but until they fix this problem I think I won't order from Ulta online anymore I'll just have to wait for in-store sales.

I have spent thousands of dollars at Ulta over the years. Now I am canceling my credit card account and giving up my rewards and shopping on Amazon instead. I placed an order on 4/15 and it still said awaiting carrier pickup on 4/27. So obviously something was wrong. I called on 4/27 and they said they wouldn't do anything until 8 business days had passed. 4/27 was the eighth day so I had to call back on 4/28. By then of course my free gift was sold out and I wasn't going to get the birthday gift I had ordered in time. The whole experience ruined the fun of shopping and has left a bad taste in my mouth with regards to Ulta.

It's beautiful, looks well made, had no unpleasant odor.
The complainant is towards FedEx. I stayed home to wait for the delivery, they didn't even ring the doorbell and I found out that it was delivered from the email notification. It was a rainy day and the carpet was left at the far end of the porch when it would have been very easy to leave it completely sheltered from the rain. So thumbs down for FedEx.
Luckily the carpet was packed very well, keeping it dry..

Order tracker shows delivered 20th and it wasn't! I was told I have to wait until the 26th before they could refund me. I called on the 26th and was told by a supervisor that since it shows delivered they are so sorry, can't refund.

Almost $100 down the drain, was a birthday present to myself.

So me and my step mom have been trying to place an order and it says card info is wrong so I put in my credit card again and it say unable to fulfill order so I just said whatever apparently those two times it took money from my credit card and I still have yet to get it back. And best part is I'm just getting the run around this store is not my favorite anymore. I'll take my business elsewhere!

Placed an order online. Was told my card could not be accepted. Got ahold of someone and was told the site was down and try again in an hour. Tried again and same thing happened. Call the credit card company and was told Ulta charged me both times.Its been 7 days of me calling them for answers. Now I'm being told that even though none of the orders went through my card was still charged. And it will take 5 to 6 business days to refund. That makes no sense. How was I charged but there was nothing ordered? And they were not helpful in trying to fix this either. I basically got the run around.

I placed an order online because in the store they said their system was down. After placing my order, I NEVER received my packaged I called FIVE TIMES and the customer service stated that they cannot reprocess anything until and will call me back. The promise to call back was happen 2 time with NO call back. Finally, I demanded I get my items that I paid for it's been almost 4 weeks and nothing. To top it off I am going on vacation and don't have my items. NEVER AGIN WILL I EVER SHOP HERE. Don't waste your money. ONLY SHOP AT SEPHORA!

I tried to order the Bobbi Brown Vitamin Enriched face moisturizer for the online promotion, they were out of stock so I called customer services and although the person i was speaking to was very nice, i ask to be connected to a manager which i was and she said that they could not issue a rain check on any of the items on the 21 days steal deals. There were stores near me that had this item they would not honor the 50% off. This is an awful policy of Ulta and a big reflection on what they think of there consumers. I will now pck up my products from Sephora.

Ulta is the best site for me in terms of beauty products. With sales, promos and discounts that happen at least every other day, what's not to like? I've purchased so many amazing products that I've been bumped up to Platinum status which comes with some amazing perks like 5X the points, birthday discounts and exclusive access. Plus, customer service is available in more ways than one and I've never had an issue with a product that couldn't be fix.

I visit ultra over Allen park. To exchange one of the foundation that I got as gift for different colors. I Had serve with one of the employees by asking the manager for overwrite. The manager check the product on the systems. She was doing the exchange. Than the Mexican assistant from other cash register. She asked not to do it. Whole she was assisting another customer. Than the manager after she was almost done with overwrite she change he mind by saying excuses after she approved and check it on the system. While everything it's okay. So she listen to the Mexican assistant. When she just did it in front of me for couple Mexican girls. Talking in Spanish. And this how I found out she is Mexican. And she did the return while it was. The purchase over one year. Very bad service. By treating the customers with disrespect and unprofessional.

I've been to the hair salon a few times myself and I've taken my granddaughters a couple of times. Each time I tried to give them a chance the services was absolutely a Thumbs down. I will never return for hair services again. My hair was personally ruined by a stylist putting a toner/gloss on me saying it was a 10N but it turned my hair a medium brown with purple hues! She tried to correct it by giving my hair a five minute bleach bath which turned it orange and then she did another bleach bath for five minutes turning it dark yellow. Then the manager came back when I did not want to pay and absolutely said I could not leave the store without paying. She was extremely rude with no kind of apologies at all this was in Mansfield Texas. I left and I would not pay.
When I call the daytime manager to explain she was not as rude but still very rude. No one apologized for my hair being ruined but only told me to come back so they could fix it and then I would still have to pay for it if I came in. I refused to go back so I'm living with dark yellow hair.

Ulta is a rip off you get at least 2 emails a day and the coupons stink. And Pottstown store wouldn't even use my store credit it was only $3 and they still wouldn't put it towards the purchase. Something about it had to be $10 of store credit. Ulta you stink.

From personal beauty products to the gifts that I get for my daughters- I have never been disappointed. I love this place. The staff and support are always helpful

First time I ordered from ulta online, I received an email two days later saying "sorry we could not fulfill your order" and that's it, no follow up on why or which items (why was it even listed on the website) lol but whatever nbd. I ordered again a few months later, and shipping was a horrible experience. No one could track where it was, they kept telling me to wait a few days, I kept calling back and still no resolution. Never received it lol.

LaserShip delivered my package to someone else below is Ulta's response to my request for a refund. Basically they are saying I have no recourse and someone else gets to keep my product and I get to pay for it. Never purchasing anything from Ulta again. Customer service is horrible.

After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by Lasership. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!

You can check the following link, there's an icon of a camera which you can use to either click or tap on it to see the picture attached to the order by the carrier.

https://t.lasership.com/Track/1LSCY2Z******* - Proof of deliver.

With this information on hand, we're unable to reship or refund this order, we're so sorry if we cannot further assist you with your delivery not received, we really hope that you can find your goodies.

Please feel free to respond to this email directly if you have any more questions.

Sincerely,
​
Diego
ULTA Guest Services

To Ulta- You had my package delivered to the wrong address with a picture to prove it by laser ship and refused to reship my things or refund my money. I spent multiple hours on multiple phone calls with your customer service reps with no resolution. Then when I reported it to my bank and PayPal, Ulta lied saying the package was delivered (in spite of ensuring me that my file had a note stating it was delivered to the wrong address). Both my bank and PayPal denied the claims due to Ulta's lie. I called ulta again and was told that if I had not reached out to the bank or PayPal (nearly a month after no resolution with ulta) that they would have redistributed my purchases because they were clearly wrong, BUT now they can do nothing but apologize for my inconvenience. For the record I spend at least $150-350 monthly on nonsense to "treat myself" with your company and have done so for years. You had already lost multiple purchases from me while trying to resolve the error you made with your Lasership delivery system. But due to your company's poor ability to rectify the failure, I will never do business with ulta again. And I have made it my mission to let others know the scandalous ways of your company. I have since become a hugeee fan of SEPHORA! I now send them all of my fun money as well as new clients. I have never felt so mishandled as I did with the incompetence that ulta provided me. But I thank you; if it weren't for your terrible unprofessionalism and theft of my money, I would've never discovered all of the greatness At SEPHORA

I really like the MORPHE pallet I got from ULTA. I have bought from ULTA online and I have been in the store many times. I have always had great experiences and I will continue to shop online and in the store. I do wish that the price tags were easier to find in-store but other than that, shipping is fast, employees are friendly, and most importantly they have amazing products with a huge variety. I definitely would recommend buying from ULTA Beauty stores.

Don't order for delivery if you need your items soon. Always excuses as to why order hasn't shipped. Will not order online for delivery anymore. 3 strikes Ulta delivery is OUT! Only shopping in store, if that. May use Amazon Prime or product sites.