Ulta

I generally never write a bad reviews as I have spent 30 years in the cosmetics business and I know how tough it is to deal with the public. But after today I have decided to mark the Ulta store in Florence Alabama off my list of stores to shop. I have been a platinum member since the store opened so I spend a fair chuck of change in there. To this very day I have never had one soul ever ask me if they could help me. Last week I was in and looking for something I normally didn't purchase. 4 associates, including the manager were huddled up by the benefit bar gossiping. After walking by 4or 5 times. I finally interrupted them and asked where the Bare Minerals were and the manager looked up and pointed "over there, where it says Bare Minerals" and then proceeded to continue her conversation. Today I went in to purchase some DryBar products. The sign said free gift with a 30 dollar purchase. Upon checkout I had to ask the associate for my gift and she came back mumbling we are out. I said do you have anything to replace it with "No we are just out". I suggested taking the sign done if you are out. She replied"well it's says while supplies last" and walked away. The manager was directly behind her and never said a word. I am perfectly aware of the whole aupplies last notion but if you have no supplies, why not take the sign down? Seems like common sense to me. So I guess I will have to take my business to another Ulta location. Kinda of a shame!

I just got a deal for 20% off my entire order, including an item that is normally excluded from coupons. I was also able to use a $14 reward, so I got about $58 off my order.

If the products worked so great, they wouldnt have such a large selection. Glad they have high and low quality pricing, love the store, but cant afford them.

Absolutely terrible! I received a shredded square of the makeup eraser. I never received my "free gift" the items are less than the value of an ipsy bag! Worst subscription ever!

I was at Ulta today. I was waiting at the checkout counter and no one was there. After a while I started timing it. I heard someone tell the cashier multiple times that someone was waiting, but no one showed up. Five plus minutes later the girl begins slowly coming over. She is stopping and fixing things on the shelf, not caring that I am there. Even after looking at me and someone telling her again I was waiting. She then grabs another woman's product and takes it around the register to ring her up. She looks at me and says I will be with you in a moment. I say back (nicely) that I have been waiting. The woman's whose product she took says she does not mind waiting til after me. The cashier tells her absolutely not, looks at me and says I can wait. I set my products down on the counter and just walk out. She does not apologize, I just heard her give some comment to me in a very snippy voice. This is not the first time I have waited at the line with no one to check me out. Another employee will always be telling someone I am there and I am always ignored. It is always the same girl who then eventually comes up. This never happens when there is another cashier there. And this specific one never apologizes for my wait. I usually don't care because I understand people are busy. But taking the other woman in front of me, when she suggested that she didn't mind waiting was the last straw for me. I will not go back there.

I placed an order through the Ulta app (the 2nd order for me through the app in less than 30 days). I followed the delivery status and it showed it was delivered to front door on Dec 30,2019. It was never received and I checked with my neighbors of which none received it. I contact Ulta and at first I was told they could either credit my account or reship the items. I asked them to please reship as I really wanted these items. The next email I received asked what address my order was to be shipped to and I told them. They then proceed to tell me it was shipped to a different address. The address it was shipped to is one I have not lived at in many years. I have ordered and received at least 6 orders since I moved from that address. Upon looking at my Ulta profile, I see that old address is checked as my default shipping address. I did not choose that option as I obviously do not reside there and have received many packages from Ulta at my correct address. Ulta's customer service then said they could not do anything since it shows it was delivered. They can clearly see my order history and shipping especially since this was the 2nd order in less than 30 days. The total order was $38.08 so I understand it is not a large order but still an order I wanted and paid for and did not receive due to no error on my part.

I will NEVER order from ulta again, i accidentally sent my order to the wrong address and i called a few hours after i purchased it when i noticed that i sent it to the old address to which they refused to cancel my order, change my shipping address, and said it couldn't be returned to the sender and that they were unable to refund my item because it was delivered, BUT IT WAS DELIVERED TO THE WRONG ADDRESS they said there was nothing they could do about it and someone who i don't even know in a different city has my product and i'm out of 50 dollars, AND THEY EVEN HUNG UP ON ME A FEW TIMES, worst customer service in the world, please go somewhere better for your makeup.

Great helpful service friendly workers clean environment and products are easy to find. I like shopping here and I will be definitely recommend to family and friends

I like them! Really! These guys are pros! Nice name for a store! I was wondering to get Beauty Gifts for Mother's Day and found them, I am really happy!

Ulta is best to buy cosmetics products. I love all products and always prefer it first. Quality is excellent. Quantity is superb. Price is reasonable. Happy customer. Recommended to friends.

I called comenity bank (the bank ulta issues credit cards through) to get a balance so that I could do a balance transfer. I then initiated a balance transfer from my Ulta credit card to my Discover card. A month later I received a statement showing a late balance due from Ulta. They had given me an incorrect balance amount to be transferred causing points to be lost on my credit score! The whole point of the balance transfer was to increase points on my credit score. I then called Ulta, paid the $45. Balance and closed the card out. Or so I thought. A month later I receive another statement in the mail from Ulta with a $2.78 credit balance. Meaning my credit card has not been closed out. That is some mighty creative accounting! I again call Ulta customer Service! And Of course I'm upset. The customer service representative sounds like a young woman probably 18 or 19 possibly younger if they hire them that young. She is offended at my choice of words damn and I'm pissed off etc. I said I would like the account closed and they can issue a check for the credit balance if that's what they need to do. And the young lady hangs up on me! I call back and get a different customer service representative who understands I am upset and as far as I know has issued a credit for the two dollars and says she has close my account out. I just hope that their accounting department does not get creative this time. That is one hell of a way to keep from losing customers. Worst experience I've ever had with a credit card in my life.

Ulta have some really great products. It has so much to offer. It suits my skin so well. The best skin care products. Their customer service is great too.

Everything was terrible, the website not functioning properly, the worst customer support, the worst shipping delivered the wrong item. I'd give zero stars if I could

ulta.com has changed my default address several times. I asked to modify my most recent order so it will be shipped to my current address, they said no. I called OnTrac and they said they could update my address no problem, but then they lost my package. I contacted ulta.com to tell them ontrac lost my order and get a refund. They told me because I changed the address they wont give me a refund EVEN THOUGH THEIR DELIVERY SERVICE LOST MY PACKAGE. Normally, if a delivery service loses a package, the company can file a claim and get the money they had to refund their customer, so i don't understand why they won't give me a refund.

First of all, their "Ultamate Rewards" program is second-to-none now that you no longer have to use your points on selected items. They keep expanding (and sometimes reducing) the beauty/haircare lines they offer which allows you to see and sample a lot of the higher-end lines you're always hearing about or seeing in magazines.

They almost always have a coupon running, most often for $3.50 off a $10 or $15 purchase. Their Golden Ticket promo is a 20% off your entire purchase... of course you won't see them very often. Without a coupon, I'd recommend shopping around online for better prices as Ulta is consistently MSRP (retail price). I really hate to say this but try products in-store and then price shop other places.

Base Minerals, MAC, Clinique, Dr. Perricone, Peter Thomas Roth, Kenra, Joico, OPI, Anastasia Beverly Hills, Urban Decay... if I am "speaking your language," you probably already shop here? If you don't know about them, be very VERY excited when they open in your area. I promise that their signature orange color will become your new favorite color!

Have some very good products. Prices are a little high when compared to the other stores where some of these same products can be found. They do have a very wide selection of products.

Much less crowded and more laid back than Sephora and the employees are a lot less pushy about selling you products and nicer about helping you. The overall environment is very clean and nice

Of all the cosmetics that I have, about 60% are products of Ulta. For me, the main thing is the quality, so I recommend this particular company for all my friends.

I order regularly from Ulta and always arrives quickly and in perfect condition. Plus, they always have a coupon and you build points as you buy. Always a great experience.

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I have been a loyal Ulta shopper for years, and am a Diamond member. I often shop in the stores but due to COVID 19 have placed orders on line more frequently.

I placed an order last week. It showed it was shipped on 8/21/2020 and then yesterday 8/26/2020 I received an email that it was returned to the warehouse by the carrier. The email said I was refunded.

I want my items that I ordered, did not request a return or refund but in calling Ulta Customer Service both yesterday and today, which has taken over an hour total, plus added frustration, there is still no resolve.

Ulta does not use/ or did not use in this specific situation, UPS, USPS, FedEx but some off shoot of a company and Ulta can give NO explanation as to why my items were returned.

I am so disgusted at such ignorance for an otherwise decent company yet the voice of Sephora is calling my name. Not that far away and I've never had any issues with delivery.

Come on, Ulta, get your act back together. Simple matter made difficult. You were not able to honor my coupon or the free shipping I had at the time of my original order yet would like me to place my order with you again today?

KJS

The great thing about Ulta is that if you need beauty products, you can walk in to the store and find what you need. It is also a great place to find and try new products and get some advice.

Love this place, buy all my girl stuff there, always friendly and even get my hair done there. Earn points and sometimes get free stuff. And a birthday gift.