Ulta

My order was late for more than 2 weeks. And now they sent me email saying my order got lost in transit and has issue me a refund and told me to reorder. So that means after waiting 2 weeks I have to wait for refund which take at least 5 days and wait for my order for another 2 weeks.
That is 5 weeks in total. Thank you for wasting my time and money.

The customers services is the worst and your representatives will hung up on you. Even the supervisor is not professional and do not seem concern with the customer's case. At the end, I do not get my order nor my refund. My problem is not solved at all.

Love that you can try anything in their store and can return for refund if you don't like it! They have all the great names as Nordstrom type stores and live that I don't have to go to a mall to purchase. Even have a benefit Brow bar!

Waaooo! So many different brands are available at ultra beauty website. I really liked this site provides high quality cosmetics, skin care, fragrances and so many products at very reasonable cost. Offers some great deals and discounts along with some freebies. Some of amazing beauty tips, tricks and blogs are also included. So i am happy with ultra beauty.

I have spent thousands of dollars at Ulta over the years. Now I am canceling my credit card account and giving up my rewards and shopping on Amazon instead. I placed an order on 4/15 and it still said awaiting carrier pickup on 4/27. So obviously something was wrong. I called on 4/27 and they said they wouldn't do anything until 8 business days had passed. 4/27 was the eighth day so I had to call back on 4/28. By then of course my free gift was sold out and I wasn't going to get the birthday gift I had ordered in time. The whole experience ruined the fun of shopping and has left a bad taste in my mouth with regards to Ulta.

I have never had a bad experience with ordering online! I have never paid for shipping and have always had the packages within the week! Their products are always in excellent condition, if I buy at the store or online! I would always recommend ULTA!

I absolutely love Ulta. In store and online. I am never disappointed by the prices of the amazing cosmetics and I absolutely love their customer service in stores. The only place I'll buy my "designer" makeup!

Recently I opened to myself the world of online cosmetics and I totally like it. I unusually don't have much time so I prefer shopping online now. I liked the quality of the products and the terms of delivery so I would recommend this service.

Horrible customer service, no help. Order was marked as delivered when it was not and I contacted customer service by email and got no response then used their chat function and was met with absolutely no help.

Products are actually really good, but the employees in every store so far I have stepped into believe they are Mary J Blige or Lady Gaga and treat you like you don't belong if you are not caked up like them. Remember who pays your bills.

As a valued costumer with other places I have received help for packages delivered to the wrong address that should have been forwarded. Often the shipper is able to help! I received zero and no attempts. I receive so much more other places and I that's where my loyalty will go! Sephora and amazing have been amazing In Similar situations.

This is my go to serum when it comes to my skincare routine. I have acne prone skin and the simple ingredients in this target my problem ares perfectly and reduce the redness and breakouts I have. I notice a difference in my skin whenever I am not using this.

I bought a makeup stuff for my wife two months ago and she is happy with quality of the makeup. And she told me that she is the first time she is using a makeup stuff with this amazing high quality.
Big thanks for this wonderful service

ULTA has now started offering gifts with purchase but when the actual purchase takes place, the gift is not included, and the order doesn't ship for at least 10 days (more in some cases). If you attempt to resolve an issue, ULTA sweeps it under the rug every single time and twists the situation to make it appear that the customer was either negligible or confused, even when the facts clearly show ULTA is at fault and should offer a remedy. Money is the bottom line with this company. Do not order for this company. If something goes wrong, ULTA absolutely will NOT take responsibility and will find ways to keep your money.

My Ulta shopping experience was amazing! I was able to find everything that I needed without any trouble! I even enjoyed how they recognized me on my birthday and gifting me a birthday gift! That shows how well In detailed they are with their customers! Thank you so much Ulta for such an amazing shopping experience I definitely will be back very soon!
Xoxo Cosmogirl24k

Whether you want a drugstore brand and a high end companion, you can find what you need here and use discount codes, ebates and gain free stuff. They have the biggest selection on the planet and usually at the best price going. They also have a few exclusives. I like shopping here because in store, I can test out whatever I want to, get samples and make sure I am getting what I really need. Kind of like Sephora but they do not require you to limit yourself to higher end brands only. Hair, bath and body, skin and makeup and fragrances on every degree on all price ranges plus a lot of BOGOs keep it fun and thrifty.

I ordered a product that was suppose to come with a free gift with purchase. The product arrived and no free gift. I innocently thought it was just an oversight. BOY WAS I WRONG! ULTA had more excuses on why I did not receive nor would I receive the free gift with purchase. They are rude and dishonest. They offer nothing to rectify THEIR mistake and suggest maybe next time it will work. There will not be a next time. I will deal with an honest company that cares about their customers.

I purchased an item with Ulta online and they never sent it. I have countless emails back and forth with their lousy customer service. They have never provided proof of delivery and told me they hope it shows up. This is the worst company to deal with. They have done nothing to remedy the situation. I reported them to the BBB. They still provided nothing to support their claim that my item was delivered. If you value your money you should go elsewhere. They have the worst customer service I have ever witnessed. You will not get your items and they will do nothing about it. Please beware and take your business elsewhere. You will be happy you did.

No i would never recommend to have this ultimate reward master card. They charge you late fee $31 and when you ask them for the courtesy they only give you courtesy for $15 and they are very rude when you speak to thier agents and thier managers and when i tell them nobody informed me about this when i called fews days ago and that agent said that all of my late fee will be refunded. This is pandamic time and every company is giving time for customers to pay back. I strongly do not recommend this card to any one.

They issued a gift card for my order instead of a refund. Lost all black Friday items. They didn't ask me how I wanted it back. They didnt ship out til 1.5 weeks later after I had to message them. I lost all my freebies. Disappointment. Customer service obviously doesnt care about the customer

Ive always had a good experience in the stores so didnt think twice about ordering online with them. I should have checked with Consumer Affairs website and others. 1.5 stars out of 5. They sent an email stating my order was shipped BUT it wasnt actually shipped for another 4 Days (& that was after I called since the tracking number they gave had no tracking). EVERY contact Ive had with their CustomerCare Ive received bad/incorrect information (with a lot of attitude attached). - If you use the free shipping they offer, be prepared to get a condescending attitude (?! Seriously!?) like youre the Cinderella step child. Its silly and immature, let alone unprofessional.
Again, unfortunate.

I ordered several items one of them being the Dyson airwrap upon opening the package everything was there but that. I thought maybe it was in another package but that wasn't the case. Checked my cameras and nothing was taken. Called Ulta 4 separate times and 3 of them being put on hold just to be hung up on after being told it was in fact delivered. Incredibly frustrating that they can't take responsibility after finally getting in touch with a supervisor the only thing she could offer was a refund and this was after an hour of explaining I NEVER RECEIVED IT. How do you just not ship an item while charging over $600? Unacceptable business ethics.

I placed an online order for over $300 with Ulta in April. My order was originally shipped with UPS. My order tracking stated my order was delivered to my front porch by USPS. It was nowhere to be seen. I checked all over my property, checked my mailbox and checked with my neighbors. When a supervisor from guest services finally did get back in touch with me, it took 1.5 weeks, they stated that they checked with the shipping company and it was proven to be delivered so they refuse to resend or refund my money. I am a diamond member and have a nice sized credit card with them. I will never again buy from Ulta and I will be cancelling my credit card!

The Ulta at Lloyd Center, in Portland, OR, racislly profiles their customers. I am African American and an employee told the securuty guard to follow me around. The employee was rude, volatile and just plain awful. The manager showed the least bit of concern when I contacted the store to make my formal complaint. Do Not give them ur business. Everyone I know already stopped shopping there! #ultadisgusting