Ulta

Walked in to buy my Kat Von. Wanted advice on beach foundation. She couldn't help. Didn't try to advise. Miserable. All that product in a store sales don't know product. Went to Sephora. They helped, advised, ooh la la... sorry Ulta... spent 350.00!

I tried to order the Bobbi Brown Vitamin Enriched face moisturizer for the online promotion, they were out of stock so I called customer services and although the person i was speaking to was very nice, i ask to be connected to a manager which i was and she said that they could not issue a rain check on any of the items on the 21 days steal deals. There were stores near me that had this item they would not honor the 50% off. This is an awful policy of Ulta and a big reflection on what they think of there consumers. I will now pck up my products from Sephora.

Placed an order online. Was told my card could not be accepted. Got ahold of someone and was told the site was down and try again in an hour. Tried again and same thing happened. Call the credit card company and was told Ulta charged me both times.Its been 7 days of me calling them for answers. Now I'm being told that even though none of the orders went through my card was still charged. And it will take 5 to 6 business days to refund. That makes no sense. How was I charged but there was nothing ordered? And they were not helpful in trying to fix this either. I basically got the run around.

I was hoping they would add a gift with purchase that I saw after I had placed an order. I saw the email right after I had finalized my order, then immediately pulled up my order, hoping to modify or cancel. Neither option was available. So I sent 2 emails to customer service and told them about my problem and request. Then, they replied with a request for the order number, so I sent it. The response was, you didn't add the gift code on the order, but we will email you offers in the future. I wonder if they even read the first part of my email explaining that their website is not user friendly. Unbelievable!

My package didn't show up today and I immediately contacted Ulta's customer service. They told me that they couldn't resolve this issue directly and that I had to file a dispute with Paypal (my payment method), which could take days or even weeks. Any other retailer would most likely have resolved this issue directly and immediately, especially during their own sales and promotions. Now I'm SOL if my package doesn't show up because Ulta's sales and promotions would end by then. Thanks a lot Ulta.

I used to order from Ulta a lot and never had any problems with shipping until they apparently changed the carrier they use. No one knew where the package was, could not get a hold of the carrier (lasership, never heard of this ever) and they had the audacity to ask if I wanted my refund in an e-gift card! Nope! I closed my Ulta credit account, asked for a refund back to my card and will be shopping ONLY on Sephora.com. I understand shipping is crazy with COVID right now but at least use a reputable carrier! Lasership is not good!

I went to purchase $100 worth of product yesterday online, to receive an 11 PC lip sampler. I tried all day to make the purchase, it would never go through, I got sidetracked and then I called today to see if they will fulfill my order the 1st person said she was having phone problems, i asked her to call me back, she ended up hanging up on me, and didn't bother to call me back, I called back again and they won't give me the online special. I will not be ordering my products through Ulta. I will shop somewhere else. I am very dissatisfied with them

Spent hours in store scanning all my products to purchase for curbside pickup because my card strip is broke and won't swipe.
After selecting the store I'm in for pickup the app decides to ship to my house!
Guest services says they can't cancel even though the order was made over an hour ago. I can't take my products home I paid for. I drove an hour here and I've been waiting outside on guest services line for over an hour now waiting for help I will not get!
I can't even cancel my own order to try to repurchase. I'm livid. Never again and now I'm on hold forever waiting for the corporate number. This isn't okay with me at all.
The employees did the best they could to help they saw what happened even I selected in store pickup! Oh great and now after being on hold for over an hour I am disconnected again because she didn't wanna give me the corporate number. I don't think I will shop at ulta again!

About 3 weeks ago i died my hair blonde at home (the color i wanted) it just needed doctored. I walk into ultra asking how much it would be if they doctored my roots. Long story short they dyed my hair brown and when I got home there was a green tent to it. I spent 175 for my hair to be green thanks ulta.

I ordered Clinique products from Ulta online. Because there was a free gift with a purchase price threshold, I ordered additional products to qualify for the free gift. It did not arrive with the purchased products. When I called to complain, the representative refused to make it right. (Their customer service is obviously foreign based as I could barely understand her.). Never using Ulta again.

If I could give them 0 stars, I would. My order was shipped to the wrong house and rather than refund my money they used fed ex as a scapegoat while stating the shipper "confirmed" the delivery. Rather than listening to their customer that the house was not mine, and having integrity, corporation is using corporation to save every penny they can. Canceled for me, and if you don't want to be out money, cancel them too.

Terrible! I ordered 2x mascara's online and found the same mascara with free shipping on Sephora and Amazons website so I called them to can my order. Then I get an email the next day saying my mascara shipped. So I called customer service only to have them tell there is nothing they can do because my item already shipped my option was to be refunded for the mascara (not the ridiculous shipping fee). I asked the associate why the order was processed if I had cancelled it the day before and she states "some things slip through the cracks, there's nothing we can do about it" the end. I will not be shopping at ulta again and have filed several complaints about the unprofessionalism behavior with the customer service team and manager.

This store is obviously trying to compete with a major, amazing, chain that starts with an "S". They have a confusing mix of drugstore brands mixed with some higher end products. Also, whoever designed the interior for some reason made it totally bland and not conducive to shopping. I recommend either going to a drugstore (the one that starts with a "T" for a much better selection) or for higher end products go to the well known chain mentioned above that specializes in that.

First time I ordered from ulta online, I received an email two days later saying "sorry we could not fulfill your order" and that's it, no follow up on why or which items (why was it even listed on the website) lol but whatever nbd. I ordered again a few months later, and shipping was a horrible experience. No one could track where it was, they kept telling me to wait a few days, I kept calling back and still no resolution. Never received it lol.

Package marked delivered but not received. A lot of back and forth with customer service with no help. Only Package out of 50+ of shopping deliveries not received. Wont have it in time for Christmas. So disappointed! Never shopping there again!

I have been in back and forth Emails SINCE the middle of last month asking where my package is and all that they do is LIE. It's been 2 months since I placed the order and they have yet to deliver it. On May 11th I received and email and tracking info for this package. It has been stuck on "On it's Way" for over one month. Maynor is the customer service rep who has been replying to me and insist that they can't issue a refund because it's already out for delivery. He assured me I would get in 10 business days, but when I go to track it now it says the same thing as it did last month and the 10 business days time is officially up. I would not bother ordering anything on line from this company ever again. At least with Amazon they give you a refund if you don't get your product!

Ulta refuses to serve a client if rhey do not have a mask. I explained medical issues prevent that and was escorted out of their facility. This is against the ADA to deny someone with a medical issue to shop in a store for a non federally mandated mask!

I bought something online from this customer and it was 10 days late getting to me. Then when I get it it is the wrong item so I sent it back. They wouldn't refund my money so I filed a claim with Paypal. I finally got my money back but in return they made it where I cant order anything on line at all. How rude! It wasn't my fault they made a mistake. That is not how you treat customers. Thanks for nothing.

If you order online you run the risk of your package being left anywhere the delivery company deems ok, even if it is a n apartment complex, wheee it can be taken by anybody. I live in apt complex that has a delivery hub to prevent this, however it was dropped in the foyer where there is no security. And because of this the package is gone, however not their problem, can you imagine if the post office did the same with your mail. Ulta doesn't deem it suffient, so not only do I need to pay for what I didn't get, if I want it, I need to buy it again. Never order from them, they contracted the cheapest delivery company and we pay the price

I visit ultra over Allen park. To exchange one of the foundation that I got as gift for different colors. I Had serve with one of the employees by asking the manager for overwrite. The manager check the product on the systems. She was doing the exchange. Than the Mexican assistant from other cash register. She asked not to do it. Whole she was assisting another customer. Than the manager after she was almost done with overwrite she change he mind by saying excuses after she approved and check it on the system. While everything it's okay. So she listen to the Mexican assistant. When she just did it in front of me for couple Mexican girls. Talking in Spanish. And this how I found out she is Mexican. And she did the return while it was. The purchase over one year. Very bad service. By treating the customers with disrespect and unprofessional.

I have allergies to fragrance and keep a fragrance free home due to possible health issues. While I can walk thru the store without a problem (because I don't live there or go near the fragrance), receiving mail catalogs including fragrance inserts invades my home. I sent an e-mail to Ulta asking to have my name removed from the mailings and the reason why. When no action was taken, sent a letter reiterating the, also to no avail. Then I wrote a letter directly to the CEO asking her to intercede on my behalf to get my name removed and why. Just received another mail catalog and no response from the CEO. I'M DONE! Will close out my membership account to hopefully stop these mailings and only shop at Ulta if needed. There are plenty of other places to get what I need.

This is the only Ulta that I constantly experience terrible customer service. I try to avoid this location although it's close to my home. If you have to return or exchange an item. The staff at this location will act like it's a conspiracy and give you the third degree (especially if you're a minority). Most of the ladies I go to class with have the same issues with this location.

I really don't get the premium option if it's not true? Just wasted $16 only on SHIPPING, its literally all a scam. It first said it'll get to me today (Oct. 29th) and now its saying Nov. 3rd. Never shopping here again. I'll spend my money somewhere else.