Ulta

I love ulta for their products but unfortunately, they have extremely poor customer service. I just finished coming from ulta specifically the store at the briargate shops in CO, and the make up staff made me feel Very unwelcomed. Instead of providing help, they showed attitude and bad mouthing when I can clearly hear their conversation. Pretty disappointing which has made my decision to do my shopping at sephora instead.

Be careful about ordering at Ulta.com. If you need to change or cancel your order (even a minute) after submitting it, you're in your own. They offer no help to you. I changed my address before ordering and it reverted back to my old address. I noticed right away (11pm on a Sunday) and contacted them. They said they couldn't change it nor could they cancel it because it was already in shipment phase. No possible way that was true. So now I have to write a letter to the new owners of my old house and hope they are nice enough to call me when my package is delivered. I noticed other reviewers have hand similar issues with Ulta orders and I wish I would have read them before having this problem. I won't be shopping there anymore, online or in store.

They give you an option for curbside but I have been sitting here for thirty minutes told them I was here through the app and still no one had come. Therefore I had to leave and walk inside to pickup. When I went inside they didn't even have the right thing I ordered.

Ulta has contracted with Ontrac
Ulta has contracted with Ontrac, beware of Ontrac! I won't shop ulta online anymore due to this horrible shipping company! Look up Ontrac, they have horrible reviews! Look them up on YouTube and you'll see everything you need to know about Ontrac! It's obvious ulta only cares about cheap shipping and NOT their customer! By using Ontrac ulta took the fun and excitement out of shopping and have replaced it with stress and frustration!

I received an email for a free sampler set after placing an order for $60 or more. I did everything as I should have, the sampler was still in stock when I placed my order, but after my payment was taken the sampler disappeared from my order. I emailed their customer care and was surprised to receive an email stating every reason why they believe it was taken off. Not once made an attempt to fix it, not once was there any sort of apology for their system error, not once was there even any acknowledgement that she even knew what I had emailed about in the first place. I replied explaining what happened, yet again, only to receive another email saying that I didn't qualify for the offers (sent me completely different offers that weren't even available at the time of purchase) and said that's why I didn't get it. After multiple times trying to explain over and over, I gave up. Worst customer experience ever. I will be returning my purchase and taking my business elsewhere.

I ordered Items for Christmas on Black Friday. Checked shipping status Evey day with no updates. I attempted to contact Ulta by email with no response. Today I called and they appolagized that item had never shipped. Stated they could reship would be up to 9 days, which at this point I don't have. I asked for help with purchasing it and having it held in a store to pick up on our way to our sons. Response was only if I can get there is 5 days. I asked for expedited shipping, response was, cant do that. I asked if the gifts that were included from my Black Friday order were available yet. Response was no they are gone. What is to love about doing business with Ulta?

I received an empty box in the mail, well except for sample called to see if there was another box informed no it was in that box. Then told well we are out of the free gift didn't offer substitution or explanation how they didn't pack a box for shipment. Then received nasty email that it would not be refunded. Hold time to speak with Penny the supervisor was 45 minutes so apparently a lot of complaints and Amanda C. Guest services sent the nasty email. Do not bother shopping here pay the extra dollar or two for good service. They are very combative and accusatory to the customers. They even said they couldn't guarantee Christmas delivery if they resent what they had left even though I was on their very site and you had to midnight to order to guarantee delivery I guess that didn't apply to their own screw ups.

This was a HORRIBLE experience. Ulta removed all of my rewards and said simply, "Oh they expired". I never got an email about it, regardless that they kept insisting that I did. This is a shame that people are getting their rewards taken away in a pandemic that had stores closed and some people are not comfortable shopping online. What a way to make a customer who has probably spent over $5,000 in the past few years feel valued. This is a DISGRACEFUL thing to do to people in general BUT especially now. I was looking forward to using my rewards this week for Christmas gifts as my wallet has shrunk with the pandemic. This is really wrong and I will think twice before I shop at a company that has such little regard for people and the tough times that they are going through now. Shameful and I am disgusted by this!

First let me start off by saying I'm an employee in the location in Clifton and the customer service I received in Kearny was shocking. The manager was so rude and started whispering to the other coworker. She literally kicked us out of the store and turned off the lights. She also refused to check if they have back stock of a product. Told me to quit my job and work at their location which is ridiculous. Didn't even tell me I became a platinum member when I got my receipt. I'll

I was excited to go in for a color and a cut. The website offers a discount for 1st time customers. When i went for the appointment, the ulta employee seemed ok. I told her about why i hate going to salons. They push you toward what they want. She went on and on about how awful that is. It wasnt until after i left that i realized that same thing happened again. She talked me out of a cut that i wanted and she simply did a trim. I also wanted a lighter color, but she really just ended up doing my roots. She said that SHE liked the color that it already was. I feel so stupid, but that is what happened. When i left and paid at the register i realized that i was charged for a full cut, full color and there was no discount. I wont return of course.

Just checked the status of my order. A delivery was not even attempted and never received any communication from Ulta... just says returned to sender. My address is correct and I have received package no problem from Ulta in the past. My last three online orders have have the same return to sender without any communication. This is not the kind of service I expect for a Diamond status client. I don't want my goods returned and I don't want a refund to pacify my aggregation. Why can't my goods, that I have paid for, be sent to my local store for my pickup if Ulta can't follow through on their end of the deal? Shame on you Ulta for such poor service. Sephora is calling my name.

Unfortunately, I lost my money with this company. I ordered something for the first time, paid for delivery and nothing. I received nothing. They suggested me to check it with the delivery company and that's all. They don't care and have nothing to do about your order since the money were paid. But why? I ordered the package via Ulta Beauty. They should take care of my delivery.

I wouldn't call myself a regular Ulta customer but Ive popped in several times to pick up a few items. There's a new store in Olive Branch Ms n I stopped by there a couple of times. Both times, I was asked by multiple staff if they could help me. Meanwhile, they didn't approach white customers to ask them if they need help! I'm a nice person and iit took a lot for me to not curse out the staff today! I don't steal! It's not my fault if some black people steal, believe it or not, we r not all the same! While they r watching me, I hope the white customers r robbing them blind!

I ordered close to $300 worth of products on Black Friday, and the order was placed. I checked my email and received a confirmation email and all. When I checked the app on the following Sunday to check the status, my order was cancelled. I called Ulta that same day and was told a supervisor would call me and I would receive a gift card. Four days later I still have not received a call.
I decided to call Ulta and upon the agent answering the phone, they kept cutting me off and provided a horrible experience. They would not transfer me to a supervisor or would not even attempt to transfer me when asked.
Overall the experience with Ulta has been terrible, I have been a loyal customer and I spend a lot of money when there. I will never shop with Ulta again, and I would recommend that anyone else save their breath when calling the customer service line. Anyone is better off going to Sephora!

Totally disappointed with the order I received today. The website said the shampoo I wanted was in stock at the Bolingbrook store. Drove all the way over there to find out "the website is not updated" and the shampoo was not in stock. So they ordered 2 bottles for me with free shipping. I received the order today and it was a hot mess. The shipping envelope was sub-standard and inappropriate for the product. The top broke off one of the bottles, leaking shampoo everywhere. The package was completely saturated, and my mailbox was filled with shampoo. I have learned my lesson; if the product is not in the store, do not buy it under the guise of "free shipping." Ulta, please pay attention to these reviews. I'm not the only one who has experienced issues with your shipping and packaging

I was trying to make an online order with a gift card and their system was asking me for a credit card. When I talked with a representative, he confirmed that to make an online purchase with their gift card, you need to put your credit card too. Or, as he informed me I could go to their store. During the pandemic it is ridiculous to advise customers to visit a store. And it is more ridiculous to ask for a credit card to make a purchase with gift card. Which I don't even know if this is legal

Ordered over $200 worth of items on the Ulta website on Nov 22. On Nov 27 I got a call from them saying there was a "problem with my package and it was damaged." They asked if I wanted them to resend it. I said yes and was told it would arrive after Thanksgiving. (Note, they did not expedite the shipping as most reputable companies would. They just put it back in standard shipping.) On Dec 8, (still no package) I emailed them to ask the status. Dec 9th, I get an email saying my entire order was refunded.? No response to my question, no explanation for their crap service, just arbitrarily refund the order I've been waiting for since Nov 22. I will never ever ever shop here again. Rather pay more for better service at sephora.

My order was late for more than 2 weeks. And now they sent me email saying my order got lost in transit and has issue me a refund and told me to reorder. So that means after waiting 2 weeks I have to wait for refund which take at least 5 days and wait for my order for another 2 weeks.
That is 5 weeks in total. Thank you for wasting my time and money.

The customers services is the worst and your representatives will hung up on you. Even the supervisor is not professional and do not seem concern with the customer's case. At the end, I do not get my order nor my refund. My problem is not solved at all.

I have spent thousands of dollars at Ulta over the years. Now I am canceling my credit card account and giving up my rewards and shopping on Amazon instead. I placed an order on 4/15 and it still said awaiting carrier pickup on 4/27. So obviously something was wrong. I called on 4/27 and they said they wouldn't do anything until 8 business days had passed. 4/27 was the eighth day so I had to call back on 4/28. By then of course my free gift was sold out and I wasn't going to get the birthday gift I had ordered in time. The whole experience ruined the fun of shopping and has left a bad taste in my mouth with regards to Ulta.

Horrible customer service, no help. Order was marked as delivered when it was not and I contacted customer service by email and got no response then used their chat function and was met with absolutely no help.

As a valued costumer with other places I have received help for packages delivered to the wrong address that should have been forwarded. Often the shipper is able to help! I received zero and no attempts. I receive so much more other places and I that's where my loyalty will go! Sephora and amazing have been amazing In Similar situations.

ULTA has now started offering gifts with purchase but when the actual purchase takes place, the gift is not included, and the order doesn't ship for at least 10 days (more in some cases). If you attempt to resolve an issue, ULTA sweeps it under the rug every single time and twists the situation to make it appear that the customer was either negligible or confused, even when the facts clearly show ULTA is at fault and should offer a remedy. Money is the bottom line with this company. Do not order for this company. If something goes wrong, ULTA absolutely will NOT take responsibility and will find ways to keep your money.

I ordered a product that was suppose to come with a free gift with purchase. The product arrived and no free gift. I innocently thought it was just an oversight. BOY WAS I WRONG! ULTA had more excuses on why I did not receive nor would I receive the free gift with purchase. They are rude and dishonest. They offer nothing to rectify THEIR mistake and suggest maybe next time it will work. There will not be a next time. I will deal with an honest company that cares about their customers.