Ulta

I feel like ulta is so much more convenient than sephora or other places like it. Ulta offers a range of products from perfume to skin and hair care to makeup. While sephora does this as well, Ulta offers drugstore and high end products while sephora is a much pricier store. Yeah sephora has a cheap sephora collection but ulta sells essence and nyx which sell most of their products under $10. Ulta has more sales and coupons than sephora provides and even has stores that offer hair dying and other treatments. Ulta workers dont follow you around and only come to you if needed which i quite like because at sephora the workers are always asking you questions and following you around. Ulta is an amazing place that beats all other beats all other beauty supply stores.

I've shopped in a few of these stores and each one multiple times, on different days. Every time I entered the store wearing no makeup it has been difficult to get any assistance. That really has turned me off to shopping there. They have great sales and carry most everything. Still I shouldn't have to change my clothes and put on makeup just to get assistance. By the way, I have left, changed clothes and put on makeup, returned to the same store. Then I'm greeted by more then one employee and these same girls are helpful. I don't have time for impressing an employee just to shop.

I bought something online from this customer and it was 10 days late getting to me. Then when I get it it is the wrong item so I sent it back. They wouldn't refund my money so I filed a claim with Paypal. I finally got my money back but in return they made it where I cant order anything on line at all. How rude! It wasn't my fault they made a mistake. That is not how you treat customers. Thanks for nothing.

If you order online you run the risk of your package being left anywhere the delivery company deems ok, even if it is a n apartment complex, wheee it can be taken by anybody. I live in apt complex that has a delivery hub to prevent this, however it was dropped in the foyer where there is no security. And because of this the package is gone, however not their problem, can you imagine if the post office did the same with your mail. Ulta doesn't deem it suffient, so not only do I need to pay for what I didn't get, if I want it, I need to buy it again. Never order from them, they contracted the cheapest delivery company and we pay the price

I visit ultra over Allen park. To exchange one of the foundation that I got as gift for different colors. I Had serve with one of the employees by asking the manager for overwrite. The manager check the product on the systems. She was doing the exchange. Than the Mexican assistant from other cash register. She asked not to do it. Whole she was assisting another customer. Than the manager after she was almost done with overwrite she change he mind by saying excuses after she approved and check it on the system. While everything it's okay. So she listen to the Mexican assistant. When she just did it in front of me for couple Mexican girls. Talking in Spanish. And this how I found out she is Mexican. And she did the return while it was. The purchase over one year. Very bad service. By treating the customers with disrespect and unprofessional.

This place must be good because my wife walked in... 45 minutes later came out with 2 bags and a receipt for $250. Haha. I'll remember to go in with her next time. I am writing this review because my wife said one of the women that helped her (Trisha?) was very wonderful and super complimentary. She helped her find the shampoo and conditioner that would be best for her hair. My wife walked out in a very good mood. Thanks ulta!

I love shopping at Ulta and have had great experiences shopping there. The employees were very nice and helpful. I didn't feel like they were following Me all over the store, like I've experienced at other places. Going in Ulta is like walking in a makeup world, everything is so organized and beautiful. I like that Ulta has a wide range selection of Makeup, Beauty, Skincare and Hair Care Products that they offer. Not only do they carry High End Brands but they also offer Drug Store Products as well.

My first time with my daughter in the store just do window shopping. But then we found clearance ailes and ended up buying many different cosmetics. When we paid, the cashier introduced us the membership card and helped us created an account with them. When we left, we decided to come back to buy more products for friends and family members. We then found ultra coupons online. We came back, and they gave us back the money happily. They are very friendly and care for their customers. From time to time they will have promotion of buying ultra products of $19 will receive a bag of cosmetic as a gift. We love shopping at Ulta.we definitely recommend!

This site has a lot of deals for beauty products. This is a great place to find supplies at a discounted price. I have been very happy with the items I purchased from this site. I would definitely recommend it.

I have allergies to fragrance and keep a fragrance free home due to possible health issues. While I can walk thru the store without a problem (because I don't live there or go near the fragrance), receiving mail catalogs including fragrance inserts invades my home. I sent an e-mail to Ulta asking to have my name removed from the mailings and the reason why. When no action was taken, sent a letter reiterating the, also to no avail. Then I wrote a letter directly to the CEO asking her to intercede on my behalf to get my name removed and why. Just received another mail catalog and no response from the CEO. I'M DONE! Will close out my membership account to hopefully stop these mailings and only shop at Ulta if needed. There are plenty of other places to get what I need.

This is the only Ulta that I constantly experience terrible customer service. I try to avoid this location although it's close to my home. If you have to return or exchange an item. The staff at this location will act like it's a conspiracy and give you the third degree (especially if you're a minority). Most of the ladies I go to class with have the same issues with this location.

I really don't get the premium option if it's not true? Just wasted $16 only on SHIPPING, its literally all a scam. It first said it'll get to me today (Oct. 29th) and now its saying Nov. 3rd. Never shopping here again. I'll spend my money somewhere else.

I've called at least 4 times and had 1 hour conversations each time and can't get anywhere! English is absolutely their customer service reps 2nd or 3rd language. It makes it so difficult to communicate! I was told there is a 30 day waiting period before they refund money—how ridiculous is that? Last they told me is there would be an electronic gift card for the $70+ sent via email within 20minutes. That was several days ago.

Every visit to ulta is amazing. Im greeted by beautiful smiling women. I feel empowered and never cluess. Theyre very knowledgeable on the items at ulta. I end up trying new things that Id never thought of. I overall enjoy this company over any other retailer.

Ulta shipped my package to the wrong address, to my physical/billing address instead of my P.O. Box. I just received a package from them a week prior with no problems. Now they sent this one, it ended up at the wrong post office. And they will not reship it back to the right address at all their saying they can only refund my money … I ordered my second package on a day they were giving a 5 piece gift set away with a $65 purchase so now I'm not getting anything and they will not give me any choice to still be able to get the gift set! Absolutely ridiculous. And the people that work for customer service are terrible! The two I talked to atleast. Very disappointed and will never order from Ulta again.

Ulta has an incredible array of name brand and other cosmetics. They have people to help direct you, people to try out products on you, and people to assist you with your purchase. Basically, they have EVERYTHING cosmetically related. Don't forget the coupons and the monthly sales. Great store!

I love ulta for their products but unfortunately, they have extremely poor customer service. I just finished coming from ulta specifically the store at the briargate shops in CO, and the make up staff made me feel Very unwelcomed. Instead of providing help, they showed attitude and bad mouthing when I can clearly hear their conversation. Pretty disappointing which has made my decision to do my shopping at sephora instead.

Had the worst customer service. When I asked the girl where something was she huffed at me and then there were stickers all over saying free gift with $15 purchase. So I spent $16 and when she rang me up she didn't say anything about it. So I asked and she again huffed at me and just stared at me. I asked what I was supposed to do about that cause there were stickers all over the display saying it. So she once again huffed and went to walk the 15 steps to look at it and then came back to say, that sale doesn't even start till tomorrow, so I don't know what u want me to do about it. At this point I was so mad I just paid and grabbed my stuff and walked out. Will never go to that location again!

Be careful about ordering at Ulta.com. If you need to change or cancel your order (even a minute) after submitting it, you're in your own. They offer no help to you. I changed my address before ordering and it reverted back to my old address. I noticed right away (11pm on a Sunday) and contacted them. They said they couldn't change it nor could they cancel it because it was already in shipment phase. No possible way that was true. So now I have to write a letter to the new owners of my old house and hope they are nice enough to call me when my package is delivered. I noticed other reviewers have hand similar issues with Ulta orders and I wish I would have read them before having this problem. I won't be shopping there anymore, online or in store.

Absolutely amazing! I like that I can always find what I need for affordable price.
The only reason why I rate four stars is that staff is not always friendly and helpful. Sometimes it really upsetting.

Ulta has contracted with Ontrac
Ulta has contracted with Ontrac, beware of Ontrac! I won't shop ulta online anymore due to this horrible shipping company! Look up Ontrac, they have horrible reviews! Look them up on YouTube and you'll see everything you need to know about Ontrac! It's obvious ulta only cares about cheap shipping and NOT their customer! By using Ontrac ulta took the fun and excitement out of shopping and have replaced it with stress and frustration!

They give you an option for curbside but I have been sitting here for thirty minutes told them I was here through the app and still no one had come. Therefore I had to leave and walk inside to pickup. When I went inside they didn't even have the right thing I ordered.

While I haven't ordered from Ulta before, I do shop at their store. I love the review pages on Ulta. If I want to try a new product, then I go on Ulta and read the reviews from people who have tried them and base my decision off of that!